hospitality professional certification for you
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Hospitality Professional Certification FOR YOU . American Hotel & Lodging Educational Institute. Founded in 1953 Non-profit organization World’s largest developer of training and development solutions for the hospitality industry 45 member board of trustees - PowerPoint PPT PresentationTRANSCRIPT
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Hospitality Professional Certification
FOR YOU
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American Hotel & Lodging Educational Institute
• Founded in 1953• Non-profit organization• World’s largest developer of training and
development solutions for the hospitality industry
• 45 member board of trustees• Over 100 products in a variety of training
media (online, video, print, distance learning)
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American Hotel & Lodging Association (AH&LA)
• Based in Washington DC • World’s largest hotel industry association• Representing 1.8 million Hotel rooms
with over 15,000 member properties • Celebrating its centenary year • EI is the non-profit educational and
training arm of the association
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All Training Should Lead To…
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Professional Certification
What is Professional Certification?• Distinction of Excellence• The Standard for the Industry • Acknowledgement of skills and
competencies required to succeed in your position
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Professional Certification
Why should you certify?• Validation of position• Motivator • Recognition• Builder of pride and self-esteem
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Professional Certification
Over 20 Certifications• Executive Level• Department Heads• Managers• Supervisors• Line
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Levels of Professional Certificaiton
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Application
Qualification
Proctored Examination(paper-based or online)
Certificate & Pin
Certification Process
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Industry Leaders Using EI Certifications
Those who highly support Professional Certification• Choice Hotels• Best Western International• Hyatt Hotels• InterContinental Hotels Group• Marriott • Wyndham Worldwide• Ritz Carlton
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Executive Level
• General Manager, Owner/ Operator and Corporate Executives
• Qualified experience• Comprehensive study materials and
exam
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Certified Hotel Administrator (CHA)
Certified Hotel Administrator (CHA)• CHA Exam Preparation Booklet• Resource materials (CD)
Additional Resources• Online Review Session• Online Assessment Tool
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Executive Level
Certified Hotel Administrator (CHA)• CHA Exam Preparation Booklet• Resource materials (CD)
Additional Resource– Online Review Sessions– Online Assessment Tool
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Online Assessment Tool
Exam Questions
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Online Assessment Tool
Feedback
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Performance Report
Online Assessment Tool
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Department Head Level
• Departmental Executives for Rooms, Food & Beverage, Engineering, Security, Housekeeping
• Qualified Experience• Comprehensive study materials
and exam
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Managers
• Departmental Executives for Revenue Manager, Sales Professional
• Qualified Experience• Comprehensive study
material and exam
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Supervisors
• Supervisors for all hotel departments
• Qualified Experience• Supervisory Skill Builders training
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Supervisor
Supervisory Skill BuildersStudy material for the for CHS. Topics include:
• You as a Supervisor• Leadership• Time Management• Effective Communication• Improving Employee Performance• Handling Problems & Conflict• Conducting Training & Orientation• Staffing & SchedulingSeparate fee applies.
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Hospitality Skills Certification
• Certification designations for Guest Services, Housekeeping, and Food and Beverage
• Current employment in the hospitality industry
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Hospitality Skills Certification
Train, Retain, Assess, Certify (TRAC)
Study resource for the line designations, includes:
• Trainers Guide• Employee Reference Guide• CertificationSeparate fee applies
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Security Certifications
CLSDCertified Lodging Security Director
CLSSCertified Lodging Security Supervisor
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Certified Lodging Security Director (CLSD)
Updated review materials and exam to include information from:
• Department of Homeland Security (DHS)• USA PATRIOT Act • Occupational Safety and Health Administration
(OSHA)• Centers for Disease Control and Prevention (CDC)
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Certified Lodging Security Director (CLSD)
Who should apply?• Security director at a property level or as a
corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate corporate responsibility for security and/or risk management issues.
• Tourism Police Officer who provides tourism oriented security.
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Certified Lodging Security Director (CLSD)
Fee includes:• Exam Preparation Booklet• Resource Materials CD• Exam• Certificate and Lapel Pin upon successful completion
of the exam
– Exam consists of 150 multiple-choice questions that must be answered within a three hour time period.
– Exam passing score: 75%– Recertification: every 5 years
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Certified Lodging Security Supervisor (CLSS)
Who should apply?• A qualifying supervisor is a person who
supervises two or more individuals; has responsibilities for security issues at property-level; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews
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Certified Lodging Security Supervisor (CLSS)
Fee includes:• Study material• Exam• Certificate and Lapel Pin upon successful
completion of the exam
– Exam consists of 125 multiple-choice questions that must be answered within a two hour time period.
– Exam passing score: 70%– Recertification: none
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Trainer Certifications
CHTCertified Hospitality Trainer
CHDTCertified Hospitality Department Trainer
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Certified Hospitality Trainer (CHT)
• For the property or corporate trainer
• Designed to develop trainers at the department level
• Acknowledges the ability to design and implement training programs
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Certified Hospitality Trainer (CHT)
Trainer Development Program:Study materials for the CHDT exam• Effective training• Understanding job breakdown
and skills performance• Understanding the learning
processSeparate fee applies.
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Certified Hospitality Department Trainer (CHDT)
• Is aimed at line and supervisory employees with training responsibilities
• Adds a level of professionalism to the departmental trainer’s role
• Provides an opportunity for employees to validate their skills
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Increased Employee
Productivity & Morale
IncreasedGuest
Satisfaction
IncreasedOccupancy
Average Daily Rate/Rev Par
IncreasedRetention
Reduced Cost of Turnover
ImprovesQualityControl
Benefits of Training and Certification
Training System Providing Continuous
Ongoing Training
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PARTNER