hospitalit e - online training for housekeeping executives

Hospitalit-e © Financial Management for Housekeeping Managers www.flexiblelearning.net.au/nsw

Balfour College (RTO)

PHAN L&A

Hospitalit-e © Financial Management for Housekeeping Managers

Hospitalit-e © Financial Management for Housekeeping Managers Hospitalit-e © Financial Management for Housekeeping Managers

This project empowers and up-skills Housekeeping Managers in financial management competencies.

Finance for Housekeeping Managers


The challenges• Long hours• Geographically dispersed• Lack of formal training


The solution• 3 UOC’s from the

Certificate IV in Hospitality (SIT40307 )

• Facilitated e-learning strategy

• Moodle and Captivate


The development process• Map process• Design brief• Road map


The mapping process

ElementsPerformance

criteria

Existingcontent


The design brief

ElementsPerformance

criteria

Existingcontent

E-learningstrategy


The road map

ElementsPerformance

criteria

Existingcontent

E-learningstrategy

Content tobe

developed

Presentations – with and without audio


Delivery strategy

• Discussions• Written material and images


Delivery strategies


Learning activitiesScenario:

It is Monday afternoon and you receive a call advising you that a group booking of 50 rooms, arriving tomorrow for 1 night, has been taken (Check-out on Wednesday) . How do you deal with the unexpected rise in occupancy on Wednesday?

Option 1:You leave your staff roster as it is and decide to deal with the situation come Wednesday morning

Option 2:You call your contract cleaning/labour agency to send extra agency staff to clean all additional group departure rooms Option 3:You ask all Room Attendants (FT and PPT) scheduled to be OFF on Wednesday to swop their day OFF and come to work instead


Option 1The agency can cover all rooms

Scenario:

You have decided to call your contract cleaning/labour agency to send extra agency staff to clean all additional group departure rooms

Option 2The agency can send some additional staff covering 30 rooms and you decide to cover the remaining rooms with overtime


Option 1This is a very expensive labour cost. Try again.

Scenario:

You have decided to use agency staff to cover 30 rooms and cover the remaining rooms with overtime.


Learning activities• Case studies• Discussions

What happened to the figures?


Assessment activities• Case studies• Quiz questions• Work-based

Assignments


Implementation


Results• 15 participants• 12 gained 3 statements

of attainment• 3 dropped out


Learner feedback"... the work-based tasks were useful"

"... it would be helpful if we had a consolidated list of tasks which required information from our Financial Controller at the beginning of the program. That way we could have had just one meeting, rather than bothering him/her several times"

"The Linen forecasting and budgeting presentations were the most useful..."

"Need to be able to go back to presentations from the activities which follow“

"All executive housekeeper and senior supervisors should take this course. It will give new direction to cost management and analyse the department views."

"Thank you for giving me the chance to be part of the pilot. It was hard but extremely enjoyable".

"You are certainly making a difference for future housekeepers".


Learner feedbackQuestion Response

I enjoyed being able to do the course at my own convenience

75%

The timeline motivated me to complete activities

25%

I found it difficult to manage my time 62.5%

I felt connected to a group 62.5%

I learned from my co-learners 37.5%

I would do an online course again 62.5%


Our top tips• Face to face induction is critical

• Clear navigation instructions

• Tracking mechanism

• Length of time required for each module/activity

• Provide a list of assessment tasks which require meetings with staff at the beginning of the program

• Responsive facilitator

• Incorporate live chat functionality to enhance the level of support

hospitalit e - online training for housekeeping executives

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