HOSPITAL SUPPORT SERVICES MONITORING by Assets & ServicesInformation System(ASIS)

-Focus : Service Work-

1997Separate system used for monitoring the performance of Hospital Support Services

2015New Concession Agreement requires single performance monitoring system - ASIS

2017Total transformation of CMIS into ASIS

2000Consolidated reporting and analysis via centralized nationwide Central Management Information System (CMIS)

CMIS Transformation into ASIS

01

02

03 05

04

1st In The World, Hospital Support

Service Management

System

Highly Integrated with Other

Government Systems -

MySPATA & SPA

Automated Real Time Performance Based Algorithms

HIGHLIGHTS

Business Intelligence and Analytic derived

from Nation-wide data

Increase Efficiency via Transparent Monitoring of

Hospital Support Services

Asset and Services Information System

- User Registration- Approve Standard Code- Change Committee Board

BPK- Approve of Variation, HSIP

document and Advisory Services- Acknowledge BER Process

Hospital Director

- Verify and approve reportse.g. Condition Appraisal,

Variation

JKN- Verify records and reports

e.g. Condition Appraisal,Variation, Permit to work

JOHN / PJOHN

- Submit or notify request- Verify work completion

Hospital User

ASIS MOH Roles

Login Page ASIS

www.asis.moh.gov.my

ASIS email Email

Notification

Action Required

ASIS NOTIFICATION• Email : asisalert@moh.gov.my

• SMS : 69677

Email Notification

• Notification send directly to Hospital Director, JOHN, Asset Officer, User Area in Charge, Facility Manager and Head of Services based on the transaction.

SMS Notification

• User text request and send via SMS number 69677 with specific parameter:

Hospital Code*Services*User Area Code*Request Description

• 2 way request and feedback

69677

SGR086*FEMS*A&E*Air Cond tak sejuk

Online Request Request via SMS Request via Email Request via

Phone

HELPDESK &

SERVICES REQUEST

(SR)

Helpdesk & Services Request

• Online Request• User have access to ASIS using

own login id and password.

• Request via SMS and Email• User text request and send via

SMS number

• User email to company helpdesk personnel

• Request via Phone • User contact helpdesk and report

any issue

Overall Helpdesk Process FlowH

osp

ital

Use

rsH

elp

desk

Pers

on

Serv

ice W

ork

Mo

du

le

Access online

web form

Submit the request

information

Online

SMS

Phone

Email

Access web

screen (ASIS)

Enter the request

information

Process the booking

services request

Generate service

request

Process service

request

Complete service

requestUpdate status

Yes

No

Receive

Information

Acknowledgement

Status update

If User Request is

‘Valid’

Sta

tus

up

date

▪ Help Desk module

Response by

services team

Raise Service

Request in Service

Request module

Typ

e o

f S

erv

ice R

eq

uest

Unscheduled

Maintenance

Service Work

Creation in FEMS

module

Service Work

Assessment

Work Order created based on

information from the Service Request

Define Service

Work Type

Corrective

Maintenance

Breakdown

Repairs

Emergency

Maintenance

Perform Physical

WorkYes

Record Service

Work Completion

Details

Service Work

Closed

Help Desk Module

If Work is

Completed?

No

FEMS - Service Work Process Flow

Invocation Clause

12 & 44

Demerit F5

Demerit F1

Critical ?

If Work is Completed

within 7 days?

Yes

No

Yes

No*refer to clause 12 & 44 process flow

Raise Service

Request in Service

Request module

Typ

e o

f S

erv

ice R

eq

uest

Unscheduled

Maintenance

Service Work

Creation in FEMS

module

Service Work

Assessment

Work Order created based on

information from the Service Request

Define Service

Work Type

Corrective

Maintenance

Perform Physical

WorkYes

Record Service

Work Completion

Details

Service Work

Closed

Help Desk Module

If Work is

Completed?

No

BEMS - Service Work Process Flow

Invocation Clause

12 & 44Critical ?

If Work is Completed

within 7 working

days?

Yes

No

Yes

No*refer to clause 12 & 44 process flow

Demerit B2

1. User initiate breakdown request in ASIS.

2. User confirm with Company on timeliness to repair the equipment. If Company confirm that the equipment

cannot be repaired within 14 days, user shall get quotation from supplier.

3. User inform and request Clause 12 to Hospital Director using written letter.

4. Hospital Director to invoke Clause 12 to Company by issuing a written letter which contains information like

asset number, nature of breakdown, work order no. and type of clause invoked.

5. Hospital Director to implement Clause 12 if the company failed to complete repairing works within 14 days

period after received issued letter from hospital. (Refer to procurement procedure)

6. Company hand over related equipment to user.

7. User liaises with third party vendor on repair of equipment.

8. Third party vendor perform T&C for the equipment after repair.

9. If T&C passed, Hospital Director informs Company officially and submit invoice to Company for payment.

Recommended FEMS & BEMS Clause 12 : Procure 3rd Party Service Process Flow

1. User initiate breakdown request in ASIS.

2. User confirm with Company on timeliness to repair the equipment. If Company confirm that the equipment

cannot be repaired immediately or within user’s stipulated time, user shall get quotation from supplier.

3. Hospital Director to invoke and implement Clause 44.1 to Company by issuing a written letter which

contains information like asset number, nature of breakdown, work order no. and type of clause invoked.

(Refer to procurement procedure)

4. Company hand over related equipment to user.

5. User liaises with third party vendor on repair of equipment.

6. Third party vendor perform T&C for the equipment after repair.

7. If T&C passed, Hospital Director informs Company officially and submit invoice to Company for payment.

Recommended FEMS & BEMS Clause 44.1 : Events of Emergency Process Flow

1. User initiate breakdown request in ASIS.

2. User confirm with Company on timeliness to repair the equipment. If Company confirm that the equipment

cannot be repaired immediately or within user’s stipulated time, user shall get quotation from supplier.

3. Hospital Director to invoke and implement Clause 44.2 to Company by issuing a written letter which

contains information like asset number, nature of breakdown, work order no. and type of clause invoked.

4. User send patient to 3rd party healthcare or private hospital for diagnosis or treatment or send sample to

private lab until equipment repaired by company. (Refer to procurement procedure)

5. Company Officially inform user on repair of equipment.

6. User submit invoice to Company for payment.

Recommended FEMS & BEMS Clause 44.2 : Immediate Diagnosis and/or Treatment of Patients Process Flow

Typ

e o

f S

erv

ice R

eq

uest

User initiate breakdown

request in ASIS

Emergency Case?

FEMS & BEMS loaner process flow

Yes

Continue Service Work

process

User request alternative service in ASIS

and informed Hospital Director

Hospital Director request alternative

services

Determine altenative

service

Provide Loaner Equipment

Perform T&C and Training

Send patient to Outsource

Service Provider

Send sample to Outsource

Service Provider

Record in log book

Return loaner to company

if WO closed

Closed

No

Technical advice on loaner

equipment if necessary

Jurutera Operasi Hospital Contract Hospital Company

** FEMS : 12 hoursBEMS : 2 hours (critical area), 12 hours (non-critical area)

**

List Loaner BEMS List Loaner FEMSAspirators Ambulance

Bronchoscopes, Flexible, Video Autoclave - portable

Cardiotocographs Air compressor - portable

Defibrillators, External, Manual Air Conditioning Services

Electrocardiographs, Single-Channel Freezer

Gastroscopes, Flexible, Video Pump Set

Haemodialysis Units Mobile Generator Set

Incubators, Infant, Transport Uninterruptible Power Supply

Infusion Pumps, General-Purpose

Infusion Pumps, Syringe

Mattress Systems, Alternating-Pressure

Nebulizers, Nonheated

Vital Sign Monitor

Physiologic Monitor Systems, Acute Care

Electrosurgical Unit, Monopolar/Bipolar

Sphygmomanometers, Electronic, Automatic

Ventilators, Intensive Care

Ventilators, Anaesthesia

Scheduling Joint Inspections Cleaning Equipment,

Chemical and

Stock

FEMS & BEMS

Schedule

GenerationPlanners

PPM RI Others

Work Order

Generated

Record WO

Planning Details

Yes

Record WO

Completion Details

WO Closed

If Work is

Completed?

If Work is to be

Rescheduled?

PPM

Warranty

PPM

RI

PDM

Calibration

Yes

Create a new WO with

type as ‘Proactive SCM’

or record ‘Defect Details’

If any defect/fault is

identified and needs to be

corrected?

Yes

Typ

e o

f W

ork

Ord

ers

No

No

Work Order

Reschedule

No

An automatic schedule

generation process

creates Work Orders a

month in advance

Scheduled Maintenance Process Flow (FEMS & BEMS)

Scheduling Joint Inspections Cleaning Equipment,

Chemical and

Stock

CLEANSING

SERVICES (CLS)

Cleansing Services• Scheduling• Daily, Weekly and Monthly Cleaning• Washing of Containers and Receptacles • Joint Inspection

• Joint Inspections• Rating by elements

• Cleaning• Daily Cleaning Exceptions• Periodic Work• Washing of Containers and Receptacles

• Equipment, Chemical and Stock• Equipment list• Approved Chemical list• Consumables Stock Register

Overall CLS Process Flow

Use

r A

rea 1

Prepare JI Schedule

User Location 1 User Location ‘N’

JI Schedule Generation

Conduct JI

Record Joint

Inspection Details

Prepare Washing

Schedule

Washing Schedule

Generation

Washing in Facility

Washing of Containers &

Receptacles Records

Prepare Daily &

Cleaning Activity &

Periodic Schedules

Record Daily & Periodic

Exceptions in Cleansing, Waste

Collection & Consumable

Shortage

JOINT INSPECTION WASHING OF CONTAINERS & RECEPTACLES DAILY CLEANING ACTIVITY (EXCEPTIONS) & PERIODIC WORK RECORD

Clean Linen

Order and

Receive

Request, Issue

and Collect

Reject and

Replacement

Repair and

Disposal

LINEN & LAUNDRY

SERVICES (LLS)

Linen & Laundry Services

• New Linen Order and Receive

• Order, dispatch and received

• Rejection by Clean Linen Store

• Request, Issue and Collect

• Clean linen request, issue and received by Department

• Soiled linen collection

• Reject and Replacement

• Rejected linen are replaced

• Repair and Disposal

• Repair, completion and condemnation

Apps Request Apps Update Asset View using

Barcode

Apps Reporting

Mobile Apps

Analytics Multi HospitalsWork Orders Modular

ASIS Mobile App idea is to provide always on connection to the

ASIS data no matter where you are or when you needs it.

ASIS Mobile App data are sync in real-time to give precise

information on the current state of work in HSS for all 5

Concession Companies

25

ACCESS ANYWHERE

ASIS is accessible from Desktop, Tablet and Phone provided internet access is available

ON ANY DEVICE

The ASIS design has been tailored to work on any device. The Mobile App is available on both Android and iOS

WITH REAL-TIME DATA

Data are sync in real time giving access to Dashboard and Business Intelligence for decision making as precise as possible

ASIS Mobile App

Services Work Assessment

verified thru Security Code

Request for Clean Linen

Services for request on apps Update Joint Inspection

elements rating

Asset Registration info using barcode

Mobile Apps Main Features

Downloading Mobile App

1

2

ASIS

End of Session

Thank You