PROJECT EXCELLENCE

MANAGING A HOSPITAL AS A LIVING ORGANISATION

– MARCHING TO ACHIEVE EXCELLENCE

-A PERSPECTIVE PLAN- SSBCIndia

July 2009

UNDERSTANDING A HOSPITAL

A LIVING ORGANISATION TOUCHING PLEOPLE AT ALL STAGES OF THEIR LIFE CYCLE

A KNOWLEDGE ENTERPRISE SEEKING TO PROVIDE EXPERT CARE SUPPORTED BY FAILURE/IDIOT PROOF PROCESSES

DELIVERS CARE THAT GENERATES CONFIDENCE AND EMOTIONAL COMFORT

CARE DELIVERED WITH THE FIRE-SIDE MANNER OF A MOTHER BUT WITH THE FINIS’ OF THE HOSPITALITY INDUSTRY

AN ENTERPRISE WHERE EACH TOUCH POINT IMPACTS HEALING AND GENERATES KNOWLEDGE THAT NEEDS CAPTURING

IMPACT OF A HOSPITAL GOES BEYOND HEALING

IT INFLUENCES SOCIETAL VALUES

PILLARS SUPPORTINGHOSPITAL SUCCESS

PEOPLE - KNOWLEDGE - ATTITUDES

FACILITIES - PHYSICAL & SOFT

- EQUIPMENT

- DISEASE COVERAGE, LINKAGES

TRACK RECORD- MANAGEMENT&BRANDING

REPUTATION - PERCEPTION-HEALING

& PATIENT EXPERIENCE

POOR QUALITY PEOPLE INTERACTION

MARS TECHNICAL EXCELLENCE IMPACT

PROCESS MANAGEMENT IS THE KEY

PATIENT FACILITATION -OPD/CASUALITY THROUGH TO PATIENT EXIT

EQUIPMENT ACQUISITION,UPKEEP & OPERATION KNOWLEDGE MANAGEMENT & CONTINUOUS

TRAINING FOR A LEARNING ORGANISATION RECORD KEEPING, FACILITY UPKEEP &

TREATMENT ADMINISTRATION FINANCIAL STRUCTURING PERSONNEL MANAGEMENT & ROSTERING INVENTORY & RECEIVABLES MANAGEMENT

WHAT DO WE BRING

STRATEGIC INSIGHT INTO FUNCTIONING OF ENTERPRISES THAT HELPS US LINK UP EACH WORK STEP INTO THE VISION TO VALUE CHAIN CONTINUAM

WE IDENTIFY STRATEGIC IMPACT OF INDIVIDUAL PARTS OF THE ENTERPRISE BY RUNNING A DIAGNOSTIC

WE DCONSTRUCT THE ENTERPRISE ACTIVITY INTO LOGICAL DECISION TREE BASED WORK FLOW PROCESS MAPS AND APPLY SIX SIGMA TECHNIQUES TO IMPROVE STRATEGICALLY IMPORTANT INDIVIDUAL PROCESSES

IDENTIFICATION OF WORK AREAS THAT WILL BENEFIT FROM LEVERAGING TECHNOLOGY AS A TOOL

MANGEMENT DEVELOPMENT & ATTITUDINAL TRAINING SWOT BASED FUTURE ENTERPRISE GROWTH PLAN

AREAS WE WILL FOCUS ON

LEVERAGING TECHNOLOGY IN THE AREAS OF PEOPLE MANAGEMENT, INCL. PAY ROLL, R&R, INVENTORISING TRAINING NEEDS AND FULFILMENT WORK FLOW MANAGEMENT AND PRODUCTIVITY ENHANCEMENT PEOPLE DEPLOYMENT PATIENT RECORD-KEEPING AND MANAGEMENT FINANCIAL MANAGEMENT AND PROFITABILITY EQUIPMENT MAINTENANCE & EQUIPMENT KNOWLEDGE CAPTURE AND MANAGEMENT INVENTORY MANAGEMENT ATTITUDINAL TRAININGPROCESS IMPROVEMENT THROUGH SIX SIGMA METHODOLOGY INTHE CASE OF PROCESSES OF STRATEGIC IMPORTANCE