hospital administration role in quality patientcare
TRANSCRIPT
-
8/17/2019 Hospital Administration Role in Quality Patientcare
1/41
WELCOME
-
8/17/2019 Hospital Administration Role in Quality Patientcare
2/41
INTRODUCTION
Capt Shaharul
Hospital AdministrationRole To Uplift
Quality Patient Care
-
8/17/2019 Hospital Administration Role in Quality Patientcare
3/41
AIM
To discuss theAdministration
of a ideal Hospital & itsrole to provideQuality Patient
Care
-
8/17/2019 Hospital Administration Role in Quality Patientcare
4/41
SCOE
Hospital & Its Organization
Hospital Administration
Elements of Hospital Administration
Quality Patient Care
Management
Poliy & Consideration
Administrati!e Responsi"ility
-
8/17/2019 Hospital Administration Role in Quality Patientcare
5/41
!OSITAL
Hospital is a place for the dia"#osis a#dtreat$e#t of hu$a# ills a#d restoratio# of
health a#d %ell'ei#"s of thosete$poraril( deprived of these)
-
8/17/2019 Hospital Administration Role in Quality Patientcare
6/41
!ospital is a co$'i#atio# of $a#(processes) To the co$$u#it( it is a place toreceive $edical care
to the ph(sicia# it is a place to treat patie#tsto the e$plo(ees it is a place to %or*a#d to the hospital $a#a"er it is a$ultifaceted or"a#i+atio#)
-
8/17/2019 Hospital Administration Role in Quality Patientcare
7/41
OR,ANI-ATIONA #ospital is a $ultifaceted or"a#i+atio#
co$prisi#" $a#( co$$ittees. depart$e#ts.t(pes of perso##el. a#d services)
It re$uires hi"hl( trai#ed e$plo(ees. e/cie#ts(ste$s a#d co#trols. #ecessar( supplies.ade0uate e0uip$e#t a#d facilities. a#d ofcourse. ph(sicia#s a#d patie#ts)
-
8/17/2019 Hospital Administration Role in Quality Patientcare
8/41
!OSITAL ADMINISTRATION
Sou#d ad$i#istratio# is esse#tial for the success of a#(pu'lic health pro"ra$ %hether o# the #atio#al.
i#ter$ediate or the local level)
-
8/17/2019 Hospital Administration Role in Quality Patientcare
9/41
SOUND ADMINISTRATION
“ The proess of achievi#" de1#ed "oals ata de1#ed ti$e throu"h the "uida#ce.leadership. a#d co#trol of the e2orts of a
"roup of i#dividuals a#d the e/cie#tutili+atio# of #o#hu$a# resources'eari#" i# $i#d ade0uac(. speed. a#deco#o$( to the ut$ost possi'le level)”
-
8/17/2019 Hospital Administration Role in Quality Patientcare
10/41
A#other de1#itio#
“Ad$i#istratio# is the art a#d scie#ce of "uida#ce.leadership. a#d co#trol of the e2orts of a "roup of
i#dividuals to%ards so$e co$$o# "oal)”
A co$$o# "oal to 3Quality Patient Care4
-
8/17/2019 Hospital Administration Role in Quality Patientcare
11/41
5UALIT6 ATIENT CARE
The de"ree to %hich health services fori#dividuals a#d populatio#s i#crease theli*elihood of desired health outco$es a#d areco#siste#t %ith curre#t professio#al *#o%led"e)4
-
8/17/2019 Hospital Administration Role in Quality Patientcare
12/41
addressed to i$prove patie#t care are
listed 'elo%)
Aess) Accessi'ilit( a#davaila'ilit( of 'oth the hospital a#dthe ph(sicia#
%aiting) Waiti#" ti$es for allservices should 'e $i#i$i+ed
Information) atie#t i#for$atio#a#d i#structio# a'out all procedures.'oth $edical a#d ad$i#istrative.should 'e $ade ver( clear
-
8/17/2019 Hospital Administration Role in Quality Patientcare
13/41
CONT))
Administration) Chec*i# a#d chec*outprocedures should 'e 7patie#t frie#dl(8
Communiation) Co$$u#icati#" %ith
the patie#t a#d the fa$il( a'out possi'ledela(s is a factor that ca# avoid a lot offrustratio# a#d a#9iet()
Anillary er!ies) Other services suchas co$$u#icatio#. food. etc) should 'eaccessi'le 'oth to patie#ts a#d toatte#di#" fa$ilies
-
8/17/2019 Hospital Administration Role in Quality Patientcare
14/41
LE:ELS O;ADMINISTRATION
Central
level
Intermediate
level
Local Level
Ministry of Health
Directorates of Health
e.g. Health office,Hospital, Health
care unit
-
8/17/2019 Hospital Administration Role in Quality Patientcare
15/41
la##i#"
Or"a#i+atio#
Sta/#"
Directi#"
Coordi#ati#"
Reporti#"
-
8/17/2019 Hospital Administration Role in Quality Patientcare
16/41
CONT))
Planning #eeds *#o%led"e. e9perie#ce.foresi"ht. reaso#i#" a#d the $asteri#" ofspecial s*ills a#d tech#i0ues) Its $ust 'e =
The Organizational proess is classi1ed i#to=
Structural or"a#i+atio#
;u#ctio#al or"a#i+atio#
'uturisti
()eision Ma*ing Proess()ynami('le+i"le
& t#ere must "e a good o(ordination,
-
8/17/2019 Hospital Administration Role in Quality Patientcare
17/41
CONT))
ta-ng is the process of “perso#ali+i#"” theor"a#i+atio#. '( #iring t#e rig#t type andade$uate num"er of .or*ers to each u#it forthe ti$e re0uired throu"h the follo%i#" steps=
• /udgeting is the 1#a#cial ad$i#istratio#)A'out 01 perent of total 'ud"et is spe#t i#
.ages & salaries of t#e sta2 i# a hospital)
-
8/17/2019 Hospital Administration Role in Quality Patientcare
18/41
CONT))
To e#sure ade0uate care & treat$e#t there $ust 'e=
Re"ular Auditing
Pur#asing of $oder# e0uip$e#ts a#d $aitai#a#ce
uper!ision of 'oth %or* & %or*ers '( theE9ecutive
E!aluation of activities. characteristics. outco$e of
the health care process to i$prove e2ective#ess &$a*e decisio# for e/cie#t pla##i#")
-
8/17/2019 Hospital Administration Role in Quality Patientcare
19/41
ADMINISTRATION STRUCTURE
CEO
-
8/17/2019 Hospital Administration Role in Quality Patientcare
20/41
T!E MEDICAL STA;;
The ph(sicia# is theleader of t#e linialteam a#d the $a>ora"e#t %or*i#" o# 'ehalfof the patie#t)
The ph(sicia#?srespo#si'ilit( is todiagnose the patie#t?sco#ditio# accuratel( a#d
to presri"e the 'esta#d $ost coste2ectivetreatment pla#
-
8/17/2019 Hospital Administration Role in Quality Patientcare
21/41
NURSIN, SER:ICE
3urses are o#e of the fe%"lessings of "eing ill,
Nursi#" servicese$plo(ees are respo#si'le
for arrying out t#etreatment plandeveloped '( theph(sicia#)
Nursi#" services. also
called patient areser!ies4 is the largestomponent of thehospital)
-
8/17/2019 Hospital Administration Role in Quality Patientcare
22/41
ALLIED !EALT! SER:ICES
The linial la"oratory isa dia"#ostic ce#ter thatperfor$s a variet( offu#ctio#s. i#cludi#"autopsy4 linial
ytology. and linialpat#ology,
Also $edical tech#olo"ists.radiology department a#d re#a"ilitation
services)
-
8/17/2019 Hospital Administration Role in Quality Patientcare
23/41
CLINICAL SUORT SER:ICE
The hospital p#armay pur#ases anddispenses all the$edicatio#s used to treat
patie#ts i# the hospital)
The phar$acist %or*sdirectl( %ith the $edicalsta2 i# esta"lis#ing aformulary4 t#e listingof drugs chose# to 'ei#cluded i# the phar$ac(
-
8/17/2019 Hospital Administration Role in Quality Patientcare
24/41
LINE SER:ICE
E$er"e#c( services
Dia"#osis & treat$e#tof ill#ess of a# ur"e#t#ature & i#>uries fro$
accide#tsOutatie#t services
rovisio# of dia"#ostic.
curative. preve#tive a#dreha'ilitative services
I#patie#t services@Wards
-
8/17/2019 Hospital Administration Role in Quality Patientcare
25/41
CONT))
I#te#sive care u#it
Those %ho #eedAcute.$ultidiscipli#ar( a#d
i#te#sive o'servatio#a#d treat$e#t
Operatio# theatres
Should have a prea#aesthesia roo$ a#dsterili+atio# roo$ a#da scru' roo$ fordoctors a#d #urses
-
8/17/2019 Hospital Administration Role in Quality Patientcare
26/41
h(sical;acilities A9illar( Area
Cli#ical Area@A$'ulator(
-o#e
Ad$i#istrative Area
u'lic Area@E#tra#ce
-o#e
A#cillar(Area
Circulatio#Area
-
8/17/2019 Hospital Administration Role in Quality Patientcare
27/41
Ma#a"e$e#t is the operational part ofad$i#istratio#)
3!ospital Ma#a"e$e#t is a co#ti#ui#" a#d
d(#a$ic applicatio# of $a#a"erial fu#ctio#s for providi#" co$prehe#sive health care to theco$$u#it( ”
-
8/17/2019 Hospital Administration Role in Quality Patientcare
28/41
CONT))
I# cou#tries %ith
lar"e populatio#to e#sure the $ostost(e2eti!e
$ea#s ofi$provi#" deliver(of service hospital$a#a"e$e#tsystem s#ould"e up to date
a#d $a#a"ers arefuntioninge-iently &e2eti!e)
-
8/17/2019 Hospital Administration Role in Quality Patientcare
29/41
-
8/17/2019 Hospital Administration Role in Quality Patientcare
30/41
OLIC6 AND ,UIDELINES
!ealthcare $a#a"ers of all levels a#d speciali+atio#sare critical to "uara#tee a #ospital funtions i# aco$petitive. e2ective. pro1ta'le a#d satisfactor($a##er)
-
8/17/2019 Hospital Administration Role in Quality Patientcare
31/41
CONT))
Moder# %elle0uippedtech#olo"( a#d $ethods
O'tai# totalpatie#tsatisfactio#
Sustai#eda#dco#ti#uit( ofhi"hsta#dard
patie#t care
-
8/17/2019 Hospital Administration Role in Quality Patientcare
32/41
CONT))
!i"hl( $otivateda#d trai#ed.s*illed hospitalsta2
Ma#ual ofprocedures for
hospital sta2
-
8/17/2019 Hospital Administration Role in Quality Patientcare
33/41
CONT))
eriodic trai#i#"a#d revie%s(ste$
Mor#i#" a#dafter#oo# cli#ics
-
8/17/2019 Hospital Administration Role in Quality Patientcare
34/41
Moder# S(ste$ of
appoi#t$e#t) e)", e(#ospital$a#a"e$e#t
• roper singe s(ste$
ADMINISTRATI:E
-
8/17/2019 Hospital Administration Role in Quality Patientcare
35/41
ADMINISTRATI:ERESONSI
-
8/17/2019 Hospital Administration Role in Quality Patientcare
36/41
CONT))
3ursing training a#d research i# servicesRecruit$e#t. pro$otio# a#d develop$e#t of
#ursi#" sta2
-
8/17/2019 Hospital Administration Role in Quality Patientcare
37/41
CONT))
ta2 meetings. $o#itori#" & evaluatio# ofservice
Mai#te#a#ce of disipline. re%ard a#d
pu#ish$e#t
-
8/17/2019 Hospital Administration Role in Quality Patientcare
38/41
CONT))
Welfare $easures. reside#tial aommodation.health pro$otio#. recreatio# a#d other utilit( service
li*e ca#tee#. phar$ac(. 'a#* etc
-
8/17/2019 Hospital Administration Role in Quality Patientcare
39/41
-
8/17/2019 Hospital Administration Role in Quality Patientcare
40/41
-
8/17/2019 Hospital Administration Role in Quality Patientcare
41/41