Case study CLIENT: Hospiscare INDUSTRY: Not-for-profit (Charity) COMPLETED: January 2012

T: 0800 048 2928 E: info@bcrassociates.co.uk

Business Cost Reduction Associates Limited, Darwin House, Southernhay Gardens, Exeter EX1 1NP.

Registered office: Moorgate House, King Street, Newton Abbot, Devon TQ12 2LG. Company registra-

tion: 5537190.

© 2012 BCR Associates Ltd

SUMMARY

Client is a charity based

in Devon

Had numerous contracts and end dates and

experienced a variety of billing errors

Received notification of

dramatic price increase

BCR Associates resolved the issues, organised rebates and consolidated

contracts

Client received 100% of the savings realised

ABOUT OUR CLIENT

Hospiscare is a Devon-based charity providing an all-

encompassing service for people with a terminal diagnosis.

They provide specialist

nurses, doctors and consultants who give a wide range of advice and guidance

free of charge.

CLIENT REQUIREMENTS

Hospiscare has a head office and 18 fundraising shops

across Devon. All energy costs were controlled at the headquarters but they had

different contracts and end dates across all of these sites

resulting in an administrative nightmare. They discovered that they had not received

renewal notices from the supplier due to billing

mistakes and also became aware of an enforced increase on their future gas and

electricity costs of 21% and 40% respectively, so asked

BCR Associates to review the situation.

OUR APPROACH

Our dedicated Account Manager worked closely with

Hospiscare providing a complete end-to-end service. We researched and offered

solutions and managed the entire operation on their

behalf, all without cost or obligation. Our service also returns 100% of the savings

to the customer so Hospiscare instantly

increased their operating funds.

WHAT OUR CUSTOMER SAYS

“Recently we appointed BCR Associates to assist with the procurement and management of our utilities. The number

of sites and various utility contracts and tariffs linked to these had led to a number of billing and operational issues. These

matters were passed to BCR Associates and we were delighted in their extremely prompt and efficient response – a

response that has resolved long standing invoicing problems, reductions in costs

and an excellent re-negotiation of a rolled-over contract. Savings to date have included a £21,000 (40%) saving on

electricity and a £3,000 (21%) saving on gas.

I anticipate a long term and positive relationship with BCR Associates and

have no hesitation in recommending them.”

Wayne Gale

Estates Manager, Hospiscare

THE PROJECT

We embarked on a

complete cost review of all

the gas and electricity

expenditure across all of the

Hospiscare sites. In addition

to the billing mistakes and

enforced increase, we also

established there were a

total of 21 contracts and 12

different end dates, making

the management of this

extremely difficult and time

consuming.

Due to our detailed industry

knowledge and relationships

we have built up over the

years, our specialists were

able to swiftly resolve the

issues with the suppliers.

The detailed review also

established a number of

additional billing errors

which neither the supplier

or Hospiscare were aware

of. We prepared the

evidence to provide proof of

these areas and reclaimed

the rebates the charity was

owed.

Finally, our Account

Manager organised the

numerous suppliers and

contracts into a single co-

ordinated portfolio.

THE RESULTS

Following the business cost

review, Hospiscare achieved

a reduction in electricity

expenditure of £21,000

and a £3,000 reduction in

gas costs. This reduced the

cost of their electricity and

gas by 40% and 21%

respectively.

Our energy experts also

reclaimed £12,600 due to

the over charged costs,

resulting in an overall

saving of £36,000.

In addition, the single

coherent account

significantly reduces

administrative tasks and

time. In fact, BCR

Associates manage the

account on Hospiscare’s

behalf, providing complete

peace of mind.

T: 0800 048 2928 E: info@bcrassociates.co.uk

Business Cost Reduction Associates Limited, Darwin House, Southernhay Gardens, Exeter EX1 1NP.

Registered office: Moorgate House, King Street, Newton Abbot, Devon TQ12 2LG. Company registra-

tion: 5537190.

© 2012 BCR Associates Ltd