Department: Retail Retail

Reporting to: Head of Trading

Responsible for: Two online sales executives

Salary grade: £20,000 starting based on experience

Hours of work: 37.5

Criminal Record Disclosure required (DBS)

None ☐ Basic ☐ Standard ☒

Enhanced ☐

Our Vision

We will support you and those important to you to live well towards the end of life by giving compassion, hope and quality of care.

Our Mission

We want to make a positive difference to the experience of everybody in our community who faces death or bereavement by offering choice and support through our expert care, knowledge and understanding.

Our Values

Our values define who we are and how we act. We are:

Nurturing: We care for whole families and each other.

Professional: We strive for excellence, learn from our mistakes and celebrate success.

Unified: We work as one team with one vision.

Transparent: We act with integrity and honesty at all times.

Empowering: We encourage innovation, support personal and organisational development.

JOB PURPOSE

Job DescriptionOnline Retail Manager

In this new and exciting role you will be responsible for driving online trading performance to meet targets. You will develop and execute a defined trading strategy, manage the online team, market place activity and product lifecycles. Your passion and enthusiasm will drive improvements through strong analysis, planning and execution, following the department’s agreed strategy.

You will have excellent industry knowledge together with a strong awareness of market trends and dynamics along with business sense and B2C sales skills. You will be analytical, computer literate and numerate with strong digital skills and a strong background in retail, team management and budgeting. The successful candidate will be able to manage and perform strategic and profitable online activities, liaising with all stakeholders.

This role will develop our online presence across a number of new market places, focussing on our key furniture proposition. You will ensure that the sales, profit and stock implications are forecast and tracked through daily management of content and online trading, focusing on a continuous customer communication, satisfaction and positive engagement.

MAIN DUTIES AND KEY RESPONSIBILITIES

Key decision making

1. Management of the online retail team of currently two online sales executives.2. You will take a proactive approach to buying furniture products using key negotiation

and research skills to identify profitable lines.3. Providing key online performance data every month to ensure that targets are met.4. Oversee and implement the newly branded key marketplaces to deliver a professional

online furniture company aesthetic.

Problem solving

1. Optimise the online sales through effective range planning taking into account and constantly reviewing category growth opportunities, trends, space and stock management.

2. Actively ensure that the sales, profit and stock implications are forecast and tracked through daily management of content and online trading. Perform cost and scenario analysis and benchmarking using your self-management and problem solving skills.

3. Investigate and identify online innovations and revenue opportunities and share this knowledge with your line manager and team.

Working with Others

1. Assisting the Head of Trading in the daily business of the department whilst following the agreed business plan to hit the targets and grow the online business for the next financial year.

2. Communicating and liaising with different business functions, suppliers, customers, in particular the Fundraising, Communications and Finance whilst developing and implementing the online strategy, budget and online marketing.

3. Liaise closely colleagues in the online team, developing new income sources and driving stock efficiency across all channels by controlling the ecommerce stock holding and availability whilst optimising the B2C online sales.

Continuous Improvement

1. Work with the online team to drive stock efficiency across all channels by controlling the ecommerce stock holding and availability whilst optimising the B2C online sales.

2. Customer communication and feedback is vital in the future business development and requires ongoing focus

3. Continuously support and lead by example (hands-on approach) the online team members in their professional development plan to maximise the future profits and team growth.

Employee’s Signature Date

Line Manager’s Signature Date

(Please return both copies of the signed Job Description to Human Resources)

This is an outline job description designed to give an overview of the responsibilities of the role. We expect the job holder will work flexibly, responding to organisational need and changes as they occur. You will also contribute to the wider corporate and organisation needs of St Peter & St James Hospice such as supporting our fundraising efforts.

JOB DESCRIPTION ADDENDUM

Policies and Procedures

In addition to your professional code of conduct, you must familiarise yourself with, and adhere to St Peter & St James policies and procedures, which can be found on the Shared Directory.

You have a duty to undertake relevant compulsory training, (including e-learning modules) as required in order to fulfil the requirements of your post and comply with statutory regulations.

If you manage staff and/or volunteers it is your responsibility to ensure that your team are made aware of and understand the policies and procedures relevant to their work, and are compliant with compulsory training requirements.

Information Governance and Confidentiality

Employment by St Peter & St James often involves access to personal information relating to patients, carers, staff, volunteers and supporters. This information is confidential and must not be disclosed to anybody, other than when acting in an official capacity. Non authorised use, access of records or disclosure of personal or confidential information is a dismissible offence, and in the case of computerised information could result in prosecution for an offence or action for civil damages under the Data Protection Act 1998.

Safeguarding and Mental Capacity Act

All employees have a responsibility to safeguard and promote the welfare of adults. It is essential that all safeguarding concerns are recognised and acted on appropriately in line with the policies and training. You must ensure you always act in the best interests of any person lacking mental capacity.

Health and Safety at Work Act

You have personal responsibility to take care of your own health and safety and that of others who may be affected by your actions at work. Please ensure that you observe all Health and Safety procedures, and carry out your work as instructed. Infection Prevention

All employees have personal responsibility for Infection Prevention practice. You should ensure you are familiar with, and comply with, the Infection Prevention policy and Standard Operating Procedures and training for minimising the risk of avoidable ‘Health Care Associated Infection’.

Conduct

Employees are ambassadors for St Peter & St James, each responsible for promoting, maintaining and upholding the reputation of St Peter & St James at all times in line with our values.

Online Retail ManagerPerson Specification

Education, Qualifications and TrainingEssential Desirable

Strong numeracy and literacy skills DegreeKnowledge, Skills, Ability and ExperienceEssential Desirable

Strong knowledge of online retail and marketplaces

Demonstrable customer focus, skills and background

The experience of managing and developing a growing team

Experience of digital marketing techniques Solid understanding of online selling and the

marketplace environment Experience of producing financial records and

reports

Attitudes and Personal AttributesEssential Desirable

Results oriented Customer focused Team player with the ability to motivate others Ability to work to tight deadlines Attention to detail Logical thinker Ability to prioritise own work and to manage the

team’s workload. Willing to learn and develop in the role Think operationally as well as strategically