home globo.com - card sorting
DESCRIPTION
Findings of the card sorting carried out to evaluate the navigation of Globo.com. May 2007TRANSCRIPT
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CARD SORTING
28th and 29th May 2007
UT Lab Globo.com
HOME: main menu and pull-downs
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INFORMATION ABOUT THE CARD SORTING
HOME: main menu and pull-downs
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HOME: menus and pulldowns | CARD SORTING
Objectives To research on content groups and labels
suggested by users
To evaluate the understanding of existing
content groups and labels suggested by the
Globo.com team for the main page
Date
Methods
28th and 29th May 2007
Place Globo.com
Open Card Sorting, Closed Card Soting and
Search for Information
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HOME: menus and pulldowns | CARD SORTING
GroupsGroup A: 14 to 17 years old, 3 men
Group B: 18 to 24 years old, 2 men and 1 woman
Group C: 25 to 34 years old, 1 man and 1 woman
Group D: 18 to 24 years old, 2 men and 1 woman
Group E: 25 to 34 years old, 1 men and 2 women
Group F: 35 to 45 years old, 3 women (not considered for the open sorting)
17 people, divided into 6 groups
Portal users (Terra, Uol, Ig or Globo.com)
Age range 14 to 45 years old
50% Globo.com users
Participants
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HOME: menus and pulldowns | CARD SORTING
Evaluated navigationThe Web portal’s new home page was evaluated : menu and pulldowns.
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HOME: menus and pulldowns | CARD SORTING
Executed activities
To help evaluating grouping and labels on Web portal Globo.com’s new
home page, the following activities were executed:
Content groupingActivities were executed in order to research on the grouping suggested
by the users and evaluate the understanding of the grouping proposed
by the Globo.com team.
Information searchSuggested tasks to verify whether the participants can find information
on the structure they helped organise.
Labels evaluationAnalysis of the understanding of labels proposed by the Globo.com
team and research on the labels suggested by the participants.
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CONTENT GROUPING
HOME
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HOME: menus and pulldowns | CARD SORTING
CONTENT GROUPING
OBJECTIVES
To research on content groups suggested by the participants.
To evaluate the understanding of the content groups proposed by the
Globo.com team.
Menu card sorting do menu – openWith totally free grouping.
Menu card sorting – closedWith pre-determined group titles.
Pulldowns card sorting – closedWith pre-determined group titles.
Pulldowns, sub-levels card sorting – closed (participant groups C and E)
With pre-determined group titles.
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MENU
CONTENT GROUPS
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HOME: menus and pulldowns | CARD SORTING
MENU
It is divided into 4 groups
in the following order:
Tools, News, Sports,
Entertainment.
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HOME: menus and pulldowns | CARD SORTING
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HOME: menus and pulldowns | CARD SORTING
“News” group
Open Sorting
A “News” related categorisation was adopted by 100% of the
participants.
Agreement on items: moderate, 40%
“News” related labels were used: Newspapers, TV News
Shows, G1, Journalism, News.
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HOME: menus and pulldowns | CARD SORTING
“News” group
Closed Sorting
Agreement on items: moderate, 55%
Items corresponding to G1 were placed within the “News”
group in 50% of the cases.
Recommendation
To keep the navigation by “News”.
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HOME: menus and pulldowns | CARD SORTING
“Entertainment” group
Open Sorting
An “Entertainment” related categorisation was adopted by
100% of the participants.
Agreement on items: low, 33%
We should consider that the cards got very dispersed into
categories that could be related to “Entertainment” (only 1
group used this label).
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HOME: menus and pulldowns | CARD SORTING
“Entertainment” group
Closed Sorting
Agreement on items: moderate, 63%
Recommendation
To keep the navigation by “Entertainment”.
To reassess the positioning of some items or consider thepossibility of duplicating dubious elements.
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HOME: menus and pulldowns | CARD SORTING
“Sports” group
Open Sorting
The “Sports” categorisation was adopted by 100% of the
participants.
Agreement on items: high, 90%
All of the participants used exactly the “Sports” label for the
correspondent group.
Besides “Sports”, some created other related groups or sub-
groups, like: Sport events, Football e Other disciplines.
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HOME: menus and pulldowns | CARD SORTING
“Sports” group
Closed Sorting
Agreement on items: high, 90%
Same agreement rate of the open sorting.
This is the most consistent category in terms of the agreement
on items and labels utilised by the participants.
Recommendation
To keep the “Sports” group.
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HOME: menus and pulldowns | CARD SORTING
“Tools” group
Open Sorting
The “Tools” was adopted by 40% of the participants.
Agreement on items: low, 31%
It’s interesting to note that the term “Tools” was utilised
spontaneously during the open sorting, under 2 formats: Tools
and O Globo Tools.
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HOME: menus and pulldowns | CARD SORTING
“Tools” group
Closed Sorting
Agreement on items: moderate, 49%
All of the cards that make up the original grouping were placed
into the groups created by the participants, demonstrating a
high level of agreement (more than 60%).
Recommendation
To keep the navigation by “Tools”.
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PULLDOWNS
CONTENT GROUPS
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HOME: menus and pulldowns | CARD SORTING
PULLDOWNS
The pulldowns are placed below
the menu, at the lower part of
the Web portal’s home page.
They are divided into 4 groups
with labeled subdivisions.
When in use, the visibility of the
pulldowns would not be
imediate, which could jeopardise
its utilisation.
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HOME: menus and pulldowns | CARD SORTING
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HOME: menus and pulldowns | CARD SORTING
“Blogs and Columns” group
Agreement on items
High, of 96%.
Items with agreement below 100%:Lédio Carmona Column (20% in Globo TV) and
Cacá Bueno Column (17% in Globo TV)
Items that “did not belong” to the category:Blog Malhação (100% in Blogs), Diário de SP (17% in Blogs)
and Extra Online (20% in Blogs).
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HOME: menus and pulldowns | CARD SORTING
“Blogs and Columns” group
Agreement on the existing subdivisions:
News, moderate, 61%
Entertainment, high, 80%
Sports, high, 89%
Recommendation
To keep the navigation by Blogs and Columns.
In some cases it might be interesting to consider theduplication of an item in different categories (ex. Blog ofOpenings is in News but was placed in Entertainment 100% ofthe times).
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HOME: menus and pulldowns | CARD SORTING
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HOME: menus and pulldowns | CARD SORTING
“Globo TV” group
Agreement on items: high, of 73%.
Items with agreement below 100%: DFTV (60% in +TV), SPTV
(50% in +TV), Blog Malhação (100% in Blogs).
Items excluded from the sorting by 1 group (17%):
Eterna Magia, Paraíso tropical, A Diarista, A Grande Família, Zorra
total, Auto esporte, Linha Direta, Mais você.
Items that “did not belong” to the category:Globo Rural (100% in Globo TV); Caramuru (67%); Amazonica
Network and Olga (33%); Tudo paraná (20%); Rede Bahia, Tapajós
TV, Telecine, O Globo Agency, O Globo Classified Ads, O Globo
Newspaper and Radio Globo (17%).
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HOME: menus and pulldowns | CARD SORTING
“Globo TV” group
Agreement on existing subdivisions:
Humour, moderate, 61%
Sopa Operas and Miniseries, moderate, 63%
TV News Programmes, high, 74%
Sports, high, 65%
Other programmes, high, 79%
Recommendation
To keep the navigation by Globo TV.It was well understood by the participants.
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HOME: menus and pulldowns | CARD SORTING
“+ TV” group
Agreement on items
High, of 76%.
Items with agreement below 100%:
Amazonic Network (33% in Globo TV), Bahia Network
(17% in Globo TV), Tudo Paraná (20% in Globo TV,
20% excluded), Tapajós TV (17% in Globo TV), GloboSat
(17% in Other media), GNT (17% in Other media),
NET (33% in Other media), Telecine (17% in Globo TV,
17% in Othe media).
Items that “did not belong” to the category:CBN (33% in +TV), Criativa (17%), SPTV (50%), DFTV (60%).
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HOME: menus and pulldowns | CARD SORTING
“+ TV” group
Agreement on existing subdivisions:
Cable TV, high, 91%
Affilliated TVs, moderate, 50%
In general the items that did not fit in the other groups were
placed in this group.
During usage, the names of the subdivisions already appear,
making it easier to understand the group.
Recommendation
To keep the navigation by +TV.
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HOME: menus and pulldowns | CARD SORTING
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HOME: menus and pulldowns | CARD SORTING
“Other media” group
Agreement on items
High, of 77%.
Items with agreement below 100%:
O Globo Agency (17% in Globo TV, 17% excluded), O Globo
Classified Ads (17% in Globo TV), Criativa (17% in +TV), Diário
de SP (17% in Blogs and Columns), Extra On Line (20% in Blogs
and Columns), O Globo Newspaper (17% in Globo TV), CBN
(33% in +TV), Radio Globo (17% in Globo TV), Olga (33% in
Globo TV); Caramuru (67% in Globo TV).
Items that “did not belong” to the category:NET (33% in Other media); Globosat, GNT, Telecine (17%).
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HOME: menus and pulldowns | CARD SORTING
“Other media” group
Agreement on existing subdivisions:
Cinema, moderate, 67% (Caramuru and Olga w ere mixed up w ith the miniseries and placed in Globo TV)
Radios, high, 94%
Newspapers and Magazines, high, 97%
Mobile, high, 100%
Group formed through “elimination”, as the previous one.
During usage, the names of the subdivisions already appear,
making it easier to understand the group.
Recommendation
To keep the navigation by Other media.
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OTHER OBSERVATIONS
CONTENT GROUPS
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HOME: menus and pulldowns | CARD SORTING
“Cable TV” group
During the open sorting, the Cable TV related categorisation
was spontaneously adopted by 60% of the participants.
They used other labels:
Subscription TV channels, Globosat Channels.
Recommendation
Keep the Cable TV group.
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HOME: menus and pulldowns | CARD SORTING
“Children” group
During the open sorting, 60% of the participants created a
“Children” group.
Considering only the participants who created that category,
the agreement on items is of 95%.
Labels used:
Children, Children’s channels, Children’s programmes
Recommendation
To consider the possibility of creating a “Children” groupgathering the relevant content.
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HOME: menus and pulldowns | CARD SORTING
Search
“The search must be on the main page because from it
you search everything on the website”
Recommendation
The Search tool is very important:- it must work properly- it must be put in a place of easy access
Many users prefer to do all of the navigation on the websitethrough the Search.
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HOME: menus and pulldowns | CARD SORTING
Where would you look for information aboutthe programme “A Grande Família”?
Recommendation
To keep the item “A Grande Família” in Entertainment and inGlobo TV > Humour.
Open card sorting:
It was placed in 5 categories: TV Programmes, Programmes,
Programmes and miniseries, Humour, Weekly programmes.
Closed card sorting:
“A Grande Família” was placed in the Entertainment group by
all of the participants.
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LABELS EVALUATION
HOME: menus and pulldowns
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HOME: menus and pulldowns | CARD SORTING
LABELS EVALUATION
OBJETIVOTo research on labels suggested by the participants.
To evaluate the understanding of the labels proposed by the Globo.com team.
Guided statement namingThe participant chooses one of the labels proposed by each
statement. If he/she considers none of the alternatives as adequate,
can suggest one he/she deems more apropriate.
Moderator analysisEvaluation of the labeling understanding through the observation of
participants’ comments and behaviour.
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GUIDED STATEMENT NAMING
LABELS EVALUATION
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Which name would you give to a group thatcontains the following websites...
Choose only 1 alternativa.
If you feel none of the names is adequate, you
can suggest another one that is not on the list.
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HOME: menus and pulldowns | CARD SORTING
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HOME: menus and pulldowns | CARD SORTING
Páginas da Vida soap opera, Casseta e Planeta comedyprogramme, Mais Você programme, Jornal Nacionalnews programme, Esporte espetacular sportsprogramme etc
Presented alternatives
News: 0 votes
Globo TV: 10 votes
Variety: 5 votes
Entertainment: 1 vote
Other programmes: 0 votes
Suggested labels
Day schedule
Matching with the “correct” alternative
Around 59%
* *
* Most voted alternative
“Correct” alternative*
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HOME: menus and pulldowns | CARD SORTING
Páginas da Vida soap opera, Casseta e Planeta comedyprogramme, Mais Você programme, Jornal Nacionalnews programme, Esporte espetacular sportsprogramme etc
5-vote difference to the 2º place.
Although the “correct” alternative was the most voted, we noticed it was not
totally clear to the participants. Many of them take Globo TV for the Globo
Organisation in general.
The second placed alternative, "Variety“, is too generic and would fit any
situation.
Recommendation
To keep the Globo TV label.
Despite the mix up with the Globo Organisation, it works well as a
group for the information search.
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HOME: menus and pulldowns | CARD SORTING
Jornal Nacional, RJ TV, Bom dia Brasil,
Jornal Hoje etc
Presented alternatives
News: 3 votes
Other programmes: 0 votes
TV News Programmes: 13 votes
+ TV: 0 votes
News Section: 1 vote
Suggested labels
None of the participants suggested other label.
Matching with the “correct” alternative
Around 76%
* *
* Most voted alternative
“Correct” alternative*
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HOME: menus and pulldowns | CARD SORTING
Jornal Nacional, RJ TV, Bom dia Brasil,Jornal Hoje etc
10-vote difference to the 2º place.
All of the alternatives voted are related to the same concept: “TV News
Programmes”, “News”, “News Section”; this proves that the participants
understood the items on the statement and made a conscious choice.
Recommendation
To keep the TV News Programmes label .
The meaning is well understood and the name is familiar because of
the TV.
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HOME: menus and pulldowns | CARD SORTING
Ringtones, Época Magazine, Radio Globo FM, O GloboClassified Ads, Cazuza – the movie, Extra online etc
Presented alternatives
Globo TV: 0 votes
Other media: 11 votes
Variety: 6 votes
Entertainment: 0 votes
Suggested labels
None of the participants suggested other label.
Matching with the “correct” alternative
Around 65%
* ** Most voted alternative
“Correct” alternative*
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HOME: menus and pulldowns | CARD SORTING
Ringtones, Época Magazine, Radio Globo FM, O GloboClassified Ads, Cazuza – the movie, Extra online etc
5-vote difference to the 2º place.
Only two alternatives were voted: Other media and Variety.
Participants understood the meaning of the term.
Note that they prefered to choose “Other media” rather than “Variety”, which
in theory can encopass every kind of content.
Recommendation
To keep the label Other media.
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HOME: menus and pulldowns | CARD SORTING
Altas Horas, Programa do Jô, Domingão do Faustão,Caldeirão do Huck, Video Show etc
Presented alternatives
Other programmes: 1 vote
Entertainment: 13 votes
Journalism: 0 vote
+ TV: 1 vote
Other media: 0 vote
Suggested labels
Variety, Globo TV.
Matching with the “correct” alternative
Irrelevant (around 5%)
** Most voted alternative
“Correct” alternative**
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HOME: menus and pulldowns | CARD SORTING
Altas Horas, Programa do Jô, Domingão do Faustão,Caldeirão do Huck, Video Show etc
76% of the participants voted for the alternative “Entertainment”.
All of the items used on the statement are related to Entertainment, which
might have interfered on the results of this question.
Recommendation
To keep the label Other programmes.Even though the result of this activity does not corroborate this recommendation... We
verified previously that the group “Other programmes” presents high level of
agreement (79%) and as long as the items are also acessible through “Entertainment”,
there is no problem in keeping the existence of “Other programmes”.
To keep the presented items also in the Entertainment group, which
obtained 76% of the votes in this activity.
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GENERAL OBSERVATIONS
HOME: menus and pulldowns
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HOME: menus and pulldowns | CARD SORTING
Perception about the current Globo.com Everything is restricted to subscribers
“It restrains too much, you need a
password for everything”
Too much information mixed up,confusing
“There’s a lot of stuff mixed up,
they could break it up in a better way”
“It’s poluted”
Confusion between Globo.com,Globo Online, Globo TV
“I think Globo has too many
news websites”
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HOME: menus and pulldowns | CARD SORTING
Suggestions More content to non-subscribersIt was a recurring complain from all of the participants.
What is Globo.com’s position?
They want to keep or change this perception?
Culture / Culture listingsAnother recurring complain.
“There’s only gossip, there’s no culture, cinema, museum, theatre…”
News for youngstersGroup A, made up of teenagers, suggested this item.
“There’s stuff for kids and for adults, but not for us”
News about health (Healthy lifestyle, How to live well)A participant of group C, from the health sector, noticed there was no
information about health and missed it.
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RECOMMENDATIONS
HOME: menus and pulldowns
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1) Duplication of items
To consider the duplication of items with dubious classification
in different categories.
Examples:
Openings Blog (it is in News but was placed in Entertainment 100% of the
times)
Fantástico programme
Linha Direta programme
Check other cases on the grouping spreadsheets.
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2) Search
The Search tool is very important as many users prefer to do
all of the navigation on the site through the Search.
- It must work properly
- It must be put in a place of easy access
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HOME: menus and pulldowns | CARD SORTING
3) Fantástico programme
To consider the possibility of duplicating the item in the
Entertainment category.
It is currently in News.
65% of the participants placed the item in
Entertainment during the closed sorting.
If there was no Globo TV group,
47% would search in Entertainment during
the information search.
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HOME: menus and pulldowns | CARD SORTING
4) Linha direta programme
To consider the possibility of duplicating the item in the
Entertainment category.
It is currently in News.
65% of the participants placed the item in
Entertainment during the closed sorting.
If there was no Globo TV group, 60% would search in
Entertainment during the information search.
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5) “Children” group
To consider the possibility of creating a “Children” group
gathering the relevant continent.
During the open sorting 60% of the participants created a
“Children” group.
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6) “Produtised” names and unfamilair acronyms
- They generally cause understanding problems
- To avoid “produtised” names and incomprehensible
acronyms
- If there is no other way, to use at least a website
“description” next to the name whenever possible
Examples
G1, Planeta Bizarro, Ego, Kibe Loco, Babalorichat,
Caneladas, Cartola FC, Porrada, PEGN, LIESA
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7) More Culture
To make more Culture related content available.
Participants complained that
“There’s only gossip, there’s no culture, cinema, museum,
theatre…”.
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8) Restricted content
Participants complained that “you need a password for
everything” and for that reason end up giving up acessing the
website.
Is this how Globo.com want to come across as to the users?
Is there a position about this issue?
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ATTENTION
Those involved in the project, especially the
information achitects in charge, should refer
to the complete documentation with the
results of the Card sorting, available at
\\glb12\corp\_criacao\
10_laboratorio_de_usabilidade\
5_card_sorting\
2007_05_home\
05_compilacao-de-dados