~hoarding~ a toolkit for housing managers bailey brooks.pdfhoarding resources icd 1693 s. hanley rd....

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~Hoarding~ A Toolkit for Housing Managers M. Queen Bailey-Brooks, LCSW,CASP,PSC A Wholistic Approach, LLC Clinical Therapist Quality Assurance Administrator Certified Aging Services Specialist Corporate Training & Development [email protected] 404-867-8217 LeadingAge NY ~ 2014 Annual Conference

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Page 1: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

~Hoarding~ A Toolkit for

Housing Managers

M. Queen Bailey-Brooks, LCSW,CASP,PSC A Wholistic Approach, LLC

Clinical Therapist Quality Assurance Administrator

Certified Aging Services Specialist Corporate Training & Development [email protected]

404-867-8217

LeadingAge NY ~ 2014 Annual Conference

Page 3: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

“I just love ______________”

3

multiples

multiples multiples

multiples

multiples

multiples

multiples multiples

multiples multiples

multiples

multiples multiples

multiples multiples

multiples

multiples multiples

multiples multiples

multiples

multiples multiples

multiples

multiples

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

Page 4: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

4

Page 5: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

“These are _________”

5

multiples

multiples multiples

multiples

multiples

multiples

multiples multiples

multiples multiples

multiples

multiples

multiples

multiples

multiples

multiples multiples

multiples

multiples multiples

multiples

multiples

multiples

multiples

multiples

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

Page 7: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

7 ~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

Page 11: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

“_____ _____ …

11

Page 13: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

or ____ ______ ….

13

Page 14: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

The Messy vs.. Tidy debate or Great minds think alike. - lbōbi ...I am the messy creative in my office and get made fun of all the time.lbobi.com

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~ 14

Page 15: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

… can _______ be used because

_________ “

15

Page 16: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

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~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~ 16

Page 17: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

“I have an _________________

______________

to _____________”

17 ~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

Page 19: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

19 ~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

Page 20: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

20 ~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

Page 21: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

21 ~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

Page 22: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

Similarities and the truth …

22 ~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

Page 23: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

Hoarding is …

23

Page 24: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

HOARDING… They must keep it because ….

A. __________________________________

B. __________________________________

C. __________________________________

D. __________________________________

24 ~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

Page 25: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

HOARDING…

25

A psychological disease

(Obsession Compulsive Disorder)

a. The acquisition of, and failure

to discard, possessions that

appear to be of useless or of

limited value.

b.Living spaces becomes so

cluttered that using the room or

furniture as intended is

impossible.

c.Inability to organize the items

causing significant distress or

impairment to function.

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

IS IS NOT

a. Squalor

b. Being Nasty

c. Being selfish

d. Just plain ole’ Sloppy

e. A conscious decision

f. Being lazy and uncaring

g. Failing to value other’s

property

Kim, H., Steketee, G., & Frost, R.O. (2001). Hoarding by elderly people. Health & Social Work,

26, 176-184.

Page 26: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

HOARDING and HOUSING

26

“They are destroying my unit.”

“Why can’t we _________________?”

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

Page 27: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

HOARDING and HOUSING

27 ~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

The 3 obvious

Page 28: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

HOARDING…

28 ~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

HUD Sec. 5.703

Physical condition standards for HUD housing that is

decent, safe, sanitary and in good repair (DSS/GR).

HUD housing must be decent, safe, sanitary and in

good repair…

Page 29: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

HOARDING…

29

Fair Housing Act (FHA) defines disability or handicap as:

(a) a physical or mental impairment which

substantially limits one or more of such

person's major life activities;

(b) a record of having such an impairment; or

(c) being regarded as having such an

impairment -- but such a term does not

include the current, illegal use of or addiction

to controlled substances.

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

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Page 30: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

HOARDING…

30 ~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

AN

APPARENT

DISABILITY

Page 31: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

HOARDING…

31 ~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

Reasonable

Accomadation

504 Coordinator

Page 32: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

HOARDING…

32

A Interagency Team 1. _______________________

2. _______________________

3. _______________________

4. _______________________

5. _______________________

Our outside Support Team 1. _______________________

2. _______________________

3. _______________________

4. _______________________

5. _______________________

6. _______________________

7. _______________________

8. _______________________

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

1. Resident

2. Property

Manager

3. Service

Coordinator

4. Maintenance

Manager

5. 504

Coordinator

1. Family (if possible)

2. Clinical Therapist

3. Adult Protective

Services

4. Professional Organizer

5. Professional Cleaner

6. Exterminator / Pest

Control

7. External Storage

Company

8. State or County or

Building Sanitary Code

Page 33: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

HOARDING…

33

Acknowledge your team,

Everyone’s roles

and

What we can do TOGETHER

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

Page 34: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

HOARDING…

34 ~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

“Hoarders are our residents and they deserve to be treated with respect”

We don’t want to …

1. M.

2. A.

3. R.

4. P.

5. P.

Page 35: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

Have a meeting to address concerns

_______________________________________________________

_______________________________________________________

_______________________________________________________

_______________________________________________________

_______________________________________________________

35

HOARDING… The Plan – Step1

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

Page 36: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

HOARDING… The Plan – Step 2

36 ~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

The 6 C’s

Page 37: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

HOARDING…

37 ~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

PREVENTION / EDUCATION IS KEY

Annual Community Housekeeping

Meeting

The 3 S’s

1.

2.

3.

Page 38: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~ 38

Page 39: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~ 39

Page 40: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~ 40

Page 41: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~ 41

Page 42: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

Hoarding Resources ICD 1693 S. Hanley Rd.

St..Louis, MO

314-416-2236

42

810 Shoney Drive, Suite 120

Huntsville, AL 35801

256-883-3231

The National Study Group on Chronic Disorganization

(NSGCD) Clutter Hoarding Scale

- an assessment measuring tool (2003)

~ Clinical Consultations ~ Quality Assurance Administrator ~ Corporate Trainings & Development~

Page 43: ~Hoarding~ A Toolkit for Housing Managers Bailey Brooks.pdfHoarding Resources ICD 1693 S. Hanley Rd. St..Louis, MO 314-416-2236 42 810 Shoney Drive, Suite 120 Huntsville, AL 35801

43

For additional support,

talks with your residents or

learning sessions for your

team….

M. Queen Bailey, LCSW,CASP,PSC

A Wholistic Approach, LLC

404-867-8217

Clinical Therapist

Quality Assurance Administrator

Certified Aging Services Specialist

Corporate Training & Development