hm - telepresence endpoint installation template

H&M “TELEPRESENCE SYSTEM NAME”.Cisco TelePresence Endpoint™ Installation Request Form.Version 4.0

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ContentsAbout This Installation Request Form..........................................................................4

Document Purpose..................................................................................................4Intended Audience..................................................................................................4Scope......................................................................................................................4Assumptions and Caveats.......................................................................................4

Project Plan..................................................................................................................5Overview.................................................................................................................5

Installation Request Form............................................................................................6General Information................................................................................................7Installation Preparation Questionnaire and Basic Networking Information (General)................................................................................................................................7Installation Preparation Questionnaire—Components...........................................12Cisco TelePresence Endpoints...............................................................................11Related Documents...............................................................................................12Prerequisites.........................................................................................................12

About This Template..................................................................................................14History..................................................................................................................14Review..................................................................................................................14

Document Acceptance...............................................................................................15

2 May y Cisco TelePresence Endpoint Installation Request Form2

About This Installation Request Form

Document PurposeThe Installation Request Form document is used as part of the Atea Coordinated Implementation Service. The form is intended to gather pertinent information from the customer or partner that will be needed by the Atea Installation resource to complete the installation of the component(s).

Intended AudienceThe intended audience for this document is the Customer Project Manager and Video/Network Administrator at the customer site.

ScopeThis document will cover the Technical Requirements needed to implement a Cisco TelePresence™ video endpoint(s). Also the installation and configuration of a standalone router for external endpoints if needed.

Assumptions and CaveatsPartner, Customer, and/or End User Point of Contact completing the Installation Request Form will have reviewed the relevant documentation (Getting Started Guide, Administrator Guide, etc.) for the component(s). All IP address information needs to be added to this document before the install or installation may be delayed.


Project Plan

Overview

Project Plan

Activity Time Frame Participants

1. Project Creation (Assignment of Atea Project ID)

a. Verify POC Information

Atea

2. Project Introductiona. Introduction Call/Emailb. Provide Service

Descriptionsc. Provide Installation

Request Form (IRF)d. Validate Project Timeline

Project Creation +1 Day Atea

3. IRF Request Project Creation + 1 Day Atea

4. IRF Completion BY CLIENTIRF Request + 2 Weeks

Client

5. Installation IRF Completion + 2 -3 Weeks Atea

6. User Acceptance Test Completion Onsite at the conclusion of Installation

AteaClient

7. Knowledge Transfer Over video within 2 weeks of installation

AteaClient


8. Project Closeouta. Client contact to Confirm

Completionb. Distribution of Click to

Accept Agreement

Installation + 1 Week AteaClient


Installation Request FormThe following sheet must be completed and e-mailed back before installation date(s) can be determined. Please allow for a 15-business day advanced notification on all Installation Date requests. Customer must verify that all customer requirements are completed before the installation date, as return trips are not authorized.

Only product(s) outlined within the Service Description and Service Order will be installed by the technician onsite. NOTE: Atea will not be responsible for mounting wall brackets to walls for Profile line and Edge line (camera and codec wall mounts) Systems. This is the sole responsibility of the reseller and/or customer. In such cases, Atea will be responsible only for mounting on or to an already wall-mounted bracket. Extra equipment that is supplied by the end user or reseller will be the responsibility of the reseller.***We ask that you book the room where the equipment will be installed for at least 8 hours to allow enough time for installation/training and any issues that may arise.***

General InformationSalesperson Name:

Requested Installation Date: 13 January, 2017

Company Name:

Installation Street Address:

Puls Trading Far East Ltd. (H&M) Chittagong office (78, Makka Madina Tower, Agrabad, 8th Floor)

City, State, ZIP/Postal Code:

Chittagong, Bangladesh

Primary Contact Name: Rajib Datta

Primary Contact Telephone:

Office:

Cell: +8801744201850

Other:

Primary Contact E-mail Address:

[email protected]

Will the person(s) required for network accessibility, network administration, network device configuration, firewall, and any other network-related functions related to the installation be available during installation date? YES_ x__ NO____

Network POC(s) Contact Details:Rajib Datta

Please provide the primary point of contact that will be present to Rajib Datta


complete the User Acceptance Test, Knowledge Transfer, and sign off during the installation activities.

I hereby acknowledge and accept Atea´s installation terms and conditions.

_______________________________________________________________

Installation Preparation Questionnaire and Basic Networking Information (General)Site Access (Filled in by client)

Are there any specific requirements for the Field Engineer to gain access to the site? (pre-clearance, security requirements, etc.)

Yes _ x _ No ___

If Yes, please provide details. Please contact to Rajib Datta

Please confirm that the installation of the components can be done during normal business hours.

Yes _ x __ No ___

If No, please explain.

Are there any requirements/restrictions on site that would impact the ability of the Field Engineer to utilize their equipment (laptop, etc.)?

Yes _ x __ No ___

Will a workstation be available with either network access or a PC workstation that will allow connectivity to the web interface for component configuration?

Yes ___ No _ x __

Change Management Restrictions: are there any change management restrictions/requirements that will impact the Field Engineer’s ability to complete the installation?

Yes __ x _ No ___

If yes, please explain the change management process: need to inform to Polash Stanly Gomes and get clearance from him.

Installation Environment (Filled in by client)

Is the installation environment prepared per requirements? Yes __ x _ No ___

Is the installation location accessible and clean for the safety of the Field Engineers? Yes _ x __ No ___

Is network connectivity within 6 feet / 2 meters of equipment installation location? Yes _ x __ No ___

Has network connectivity been tested and verified to be operational? Yes __ x _ No ___

Is the power source for the device fewer than 5 feet / 1,5 meters from the equipment Yes __ x _ No ___


installation location?

Has the power source for the device been tested and verified to be operational? Yes __ x _ No ___

Have you read the requirements section(s) in the administrator’s guide and/or getting started guide of the device(s) to be installed?

Yes __ x _ No ___

By default, Atea will install and upgrade to the latest firmware revision available.

If a different firmware is required due to federal certification standards or personal preference, please provide the firmware version required:

Functional Environment (Filled in by client in conjunction with Atea if necessary)

Has this device been approved to operate within your network environment? Yes _x__ No ___

Will this device reside on the same network as TMS, Gateway(s), and other endpoints? Yes ___ No _x__

Are aliases loaded on all endpoints? Yes ___ No _x__

Is there a Dial Plan for all endpoints? Yes _x__ No ___

Will all endpoints be turned on during installation? Yes _x__ No ___

Will all endpoints be available for testing during installation? Yes ___ No _x__


Inter networking (Filled in by client in conjunction with Atea if necessary)

Is there an external manager on the network (TMS, CallManager, etc.)? Yes___ No _x__

If yes, please list devices:

Will H323 be used on any devices? Yes_x__ No ___

If yes...

H323 Gatekeeper Address: Vcse.video.hm.com

Will SIP be used on any devices? Yes_x__ No ___

If yes...

SIP Proxy/Register Type & Address: Vcse.video.hm.com

SIP Domain: Hm.com

Will Provisioning be used? Yes_x__ No ___

Provisioning Server Address: Vcse.video.hm.com

Provisioning Type: VCS

Provisioning Username: SIP URI WITHOUT “.” or “@domain.xxx”

Provisioning Password:

Will this Device be traversing networks? Yes___ No ___

If yes, Please configure firewall to allow all outgoing traffic on ports 1024-65535 towards the Gatekeeper(s)/SIP Server(s)

Network IP Services (Filled in by client in conjunction with Atea if necessary)

Telnet: (if applicable) Yes ___ No _x__ N/A ____

SSH: (if applicable) Yes _x__ No ___ N/A ____

HTTP: Yes ___ No _x__

HTTPS: Yes _x__ No ___

FTP: (if applicable) Yes _x__ No ___ N/A ____

SNMP: Yes _x__ No ___

Community Name:

Trap (if any):

QoS Model Type (if any)


**Firewall and/or Router troubleshooting is/are NOT included with standard endpoint onsite installation. Customer is responsible for all network troubleshooting.**


Installation Preparation Questionnaire—Components

Cisco TelePresence Endpoints

Related DocumentsAll guides and requirements for this device can be obtained from Cisco’s website at the following link(s).http://www.cisco.com/en/US/products/ps7060/products.html#N2B6FC7

PrerequisitesClient/End User is expected to review all relevant documentation for the product to understand the requirements for a successful deployment. Atea calls special attention to the following items as critical requirements. This list is provided as a service/reference to assist the Client/End User in preparing for a successful installation and is not a replacement to reviewing the documentation and understanding the requirements. Wall Mounting For Endpoints, Cameras, and/or Codecs that are to be wall mounted the �

Partner/Customer/Enduser will need to insure proper backing is in place and install the mounting bracket. Cisco will be responsible only for mounting on or to an already wall-mounted bracket.

Order/Equipment Information

Product Order Number

Product Serial Number (if available) FTT20380273

Product MAC Address (if available) ***Required.

Product Model CTS-MX300-K9 Cisco

Telepresence Network Specifications

*NOTE: IP Address must be static and cannot be NAT’d

IP Address 192.168.1.9

Subnet Mask 255.255.255.0

Gateway 192.168.1.1

DNS (Primary) SITE/ISP SPECIFIC or 8.8.8.8

DNS (Secondary) SITE/ISP SPECIFIC or 8.8.4.4

NTP Server Ntp1.sp.se


http://www.cisco.com/en/US/products/ps7060/products.html#N2B6FC7

Ethernet Speed Auto

System Display Name e.g. IN SO New Dehli 2 Turquoise

H.323 ID (IP Host Name)

E.164

SIP-URI ***Required. e.g. [email protected]

Authentication Username ***Required. e.g. IN.Newdelhi.turquoise

Authentication Password

Will a Cisco 881 router be needed for external network connection be utilized?(If Yes Please specify the details below).

Yes ___ No _x__

Will there be more than one Telepresance system connected to the Router? Yes ___ No _x__

Cisco 881 Router (If Applicable)

Public IP Address: 122.144.15.50

Public IP Address next hop: 122.144.15.33

Public IP Subnetmask: 255.255.255.224

DNS 1 IP Address: 8.8.8.8

DNS 2 IP Address: 8.8.4.4

Codec 1 IP Address: 192.168.1.10

Codec 2 IP Address: 192.168.1.11


About This TemplateAuthor: Atea Sverige AB

Change Authority: Atea Sverige AB

HistoryVersion No. Issue Date Status Reason for Change

1 06/23/2014 Released First Release

4 01/11/2016 Draft External router installation

ReviewReviewer’s Details Version No. Date

Mattias Widman 1 06/23/2014

3 09/26/2011

Change Forecast: Medium


Document Acceptance.

Name Polash Stanly Gomes Name Rajib Datta

Title IT Manager Title Office UT Responsible

Company Puls Trading Far East Ltd. (H&M) Company Puls Trading Far East Ltd. (H&M)

Signature Polash Stanly Gomes Signature Rajib Datta

Date 10/1/2017 Date 10/1/2017

Name Name

Title Title

Company Company

Signature Signature

Date Date

Name Name

Title Title

Company Company

Signature Signature

Date Date
