hlc training news-autumn2010
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Autumn 2010
WILLOW : COMMUNICATION TECHNIQUES : DEVELOPMENT TRACK : LEARNING DIARY
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FOREWORD
trainingnewsgoing
digital
This autumn edition marks a fresh start for Training News, a pub-lication of rich history that began life way back in 1988 when the cur-rent editor was just a young lad attending primary school.
Training News has now gone purely digital. Taking advantage of new
page-turning web technology, web 2.0 communication methods as well
as a strong army of Training News + followers, it was decided that Train-
ing News should make the transition to become a digital only publication.
Now there maybe some of you that think wait a minute, I want my copy
of Training News in my hand. Thats fine, and we understand those views.
Thats why Training News is available for download from HLCs website.
You can print off the entire publication, or just the pages that interest
you.
Communications have changed and are changing on an almost daily ba-
sis. The advent of websites such as Twitter, Facebook or Linked In can
bring a whole new audience and enables you to update people in an
instant. Training News the paper version cannot do this. Rather than
cram as much information in as possible before deadlines etc, we can
now increase the size of Training News to suit, enable a quick turn around
of information and offer a much more visually pleasing experience.
In keeping with Training News long tradition of informative learning
news, local courses and quality information, Training News digital will be
presented in a stylish Flash format, and can be downloaded, saved or
indeed printed. You can even access the magazine on the move on your
mobile phone.
We hope this new format will prove just as popular as the paper release
and hope that in these digitally inclusive times you will embrace the new
format.
Training News has also been assigned its very own URL. Please bookmark
www.trainingnews.org.uk It will also be available as normal on the HLCwebsite, and regular updates with Twitter - follow us at http://twitter.
com/HLCTrainingNews
New editions of Training News will continue to be released in Autumn,
Winter, Spring and Summer. Although there is no need to sign-up for
these editions, you can register for Training News + e-bulletin service
which as well as continuing to provide regular information on learning
inbetween issues of Training News, will also inform you of when the next
edition is available. Just visit http://www.hlc-vol.org/how-can-we-help/
training-news/tnreg
As always if you would like to provide any feedback or views on this im-portant change please visit our feedback page http://www.hlc-vol.org/
how-can-you-help/feedback
Thank you for your continued support. Ed. x
http://www.trainingnews.org.uk/http://twitter/http://www.hlc-vol.org/how-can-we-help/http://www.hlc-vol.org/http://www.hlc-vol.org/http://www.hlc-vol.org/how-can-we-help/http://twitter/http://www.trainingnews.org.uk/ -
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CONTENTS
trainingnewsRegistered office:
Humber Learning ConsortiumGoodwin CentreIcehouse RoadHull HU3 2HQ
Telephone: 01482 327438Email: [email protected]: www.hlc-vol.org
Follow us: http://twitter.com/HLCTrainingNews
Deadline for WInter Edition: 01 December 2010
HLC will assist the voluntary & community sector in fostering social cohesion through
learning based solutions
Editor & Advertising Andy Cook, [email protected] Executive Andy Crossland, [email protected] Chief Executive Paul Rands, [email protected]
Quality & Programmes Manager Sandra Williamson,
[email protected] of Finance Alison Clark, [email protected]
Finance Support Elaine Tighe & Linda Brown, [email protected] of Administration Diane Pattrick, [email protected]
Administration Assistants Zoe Pickering, Laura Danby,[email protected]
Head of Communications & Research Les Braim, [email protected] & Research SupportAndy Cook, [email protected]
Head of MIS Richard Pyka, [email protected] Leaders: George Baillif, [email protected]
Paul Gower, [email protected] Irish, [email protected]
Heather Jameson, [email protected] OReilly, [email protected]
Vickie Walker, [email protected] Development Worker Dave Edeson, [email protected]
Project Support Scott Lymburn, [email protected]
Disclaimer: The information contained in this newsletter is printed in good faith. Whilst
every care is taken to ensure that it is correct HLC cannot accept liability for any omissions
or inaccuracies and does not take responsibility for the quality of any services mentioned.
04-05
Round up of Learning News
06-07
HLC Information
08-09
On Track to Excellence
10-11
Communication is Key
12-13
Supporting Volunteers
14-15
Sherrie Rhodes, Willow
16-17
Sandra Williamson, Quality
19-20
Learning Diary
autumnautumn // trainingnews
mailto:[email protected]:[email protected]://www.hlc-vol.org/http://www.hlc-vol.org/http://twitter.com/HLCTrainingNewsmailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]://twitter.com/HLCTrainingNewshttp://www.hlc-vol.org/mailto:[email protected] -
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Community Links Training offers opportuni-ties for learning & development with a range
of over 30 courses in mental health, manage-
ment and personal development. Courses
can cost from as little as 50 per person.
We are a leading provider of quality mental
health training across Yorkshire & Humber,
delivering to a wide audience including
those involved in mental health services as
well as more generic service providers and
users. With 30 years experience as one of
Yorkshires leading mental health service
providers, Community Links has the hands-
on knowledge and practical expertise that
makes our courses so valued by our partici-
pants.
We are currently offering the following
courses at the subsidised rate of 80 per
person:-
Mental Health First Aid
20th & 22nd October, Huddersfield
25th & 26th October, Leeds
26th & 27th October, Brigg
Youth Mental Health First Aid
30th November & 1st December, Brigg
The courses which we can deliver within your
organisation include:-
Emergency First Aid at Work
Safeguarding Adults
Diversity Awareness
Recruitment & Selection
Drugs & Alcohol
Conflict ManagementEarly Intervention in Psychosis
Professional Boundaries
Domestic Violence
Intro to CBT
Listening skills
Intro to Mental Health
Intro to Neuro Linguistic Programming
Intro to working with Dementia
Intro to a Care Programme Approach (CPA)
Responsibilities of a CPA Co-ordinator
Please contact Nichola Wilton at Community
Links for more informationTel 0845 8389928
Email [email protected]
Web www.mentalhealthfirstaidyorksand-
humber.org
Excellent, effective and afford-
able mental health training
Reform of Sector Infrastructure
Government to consult on reform of
sector infrastructure bodies, says Nick
Hurd
Civil society minister also says a white
paper on reform of public servicecommissioning will be published this
autumn
The Office for Civil Society will launch
a consultation on plans to reform
voluntary sector infrastructure bodies,
civil society minister Nick Hurd has an-
nounced.
At a meeting of the all-party parlia-
mentary group on civil society and
volunteering, held in the House ofCommons yesterday, Hurd said the
Labour government had spent a lot
of money on infrastructure. This was
likely to be cut, regardless of the out-
come of the comprehensive spending
review this autumn.
The consultation would be published
in the autumn, a Cabinet Office
spokesman said.
Hurd also said the government would
publish a white paper on reforms to
public service commissioning this
autumn. He said the proposals would
include longer-term, outcome-based
contracts and allow charities and
social enterprises that bid for govern-
ment contracts to earn a return on
their investment.
Hurd said he was concerned about
the voluntary sectors growing de-pendence on state funding. In the
long term, the government should be
a catalyst for enabling charities to get
resources from non-state sources.
ROUND UPPathways to Work gave voluntary organisations unfair
share of risk, says report
Parliamentary committee criticisesgovernments failure to monitor treat-
ment of third sector subcontractors
Voluntary organisations that delivered
the governments Pathways to Work
initiative bore an unfair share of the
risks involved, a report by an influen-
tial committee of MPs said yesterday.
The Department for Work and Pen-
sions established the 760m Path-
ways programme between 2005 and
2007. The scheme aimed to reduce
the number of incapacity benefit
claimants.
But the Public Accounts Committee
report said the government failed to
monitor the treatment of small volun-
tary organisations that delivered work
for the programme as subcontractors.
The department had an objective to
build a healthy market, but has failed
to develop an adequate understand-ing of the supply chain, the report
said.
It has not monitored how well prime
contractors are sharing rewards andrisks with the more than 80 specialist
subcontractors involved.
We have concerns that effective
small private and voluntary organisa-
tions working in local communities
are being asked to take an unfair
share of the risk by prime contrac-
tors.
The Pathways programme is being
replaced by the new governments
Work Programme.
The report welcomed the creation of
the Merlin standard, a new code of
conduct for contractors and sub-
contractors taking part in the Work
programme, for tackling unfair treat-
ment of subcontractors.
Chris Grayling, the employment
minister, said: This report is hugely
disappointing and just underlines
how misplaced many of the previousgovernments labour policies were.
They just never got to grips with the
challenges of getting people back to
work.
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Watchdog could lose up to a third of its
budget in government spending cuts, hewarns.
Sam Younger, who took over as Chief Ex-
ecutive of the Charity Commission last
week, has signalled where cuts might be
made in its services if its funding from the
government is further reduced in next
months spending review.
His list includes reducing one to one tel-
ephone advice to charities, a reduction
in investigations of smaller charities, andmoving more services online.
In an interview with the Third Sectoron
his first day in the job, Younger said the
commission might decide not to investi-
gate complaints against charities whose
incomes were below a certain level.
Ill be looking at the criteria by which
we decide to investigate an allegation of
malpractice, he said. If resources are
tight, one option is to raise the threshold
below which youd decide not to look at
something.
Younger also said the commission may
have to scale back its advice and guid-
ance function.
Currently, charities are able to receive
one-to-one advice over the phone about
how to interpret its guidance, but this
could be seen as a luxury rather than a
requirement, he said. Guidance could be
published online and charities would be
unable to receive any further advice from
the commission.
The commission might also remove its
requirement that charities ask its permis-sion to pay a trustee, he said.
Younger added that there could be fur-
ther efficiency savings, but acknowl-
edged that his predecessor Andrew Hind
had already made a number of staff re-
dundant.
Difficult and uncomfortable for some
charities these decisions may be, but
these are the choices we have to make,
he explained.
Source: Third Sector
New Charity Commission chief Sam Younger reveals how it
might save money
HWRCC to launch Village Hall and Com-
munity Building Web Site
The first community building web site
able to advertise the facilities and activi-ties available at venues across the East
Riding of Yorkshire, North and North East
Lincolnshire will launch at the end of the
year.
Bookmark for future reference: www.
ruralcommunitybuildings.org.uk
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Humber Learning Consortium is passionate about learning and how it canbe used to develop and build the confidence of local communities in the Hum-ber Sub-Region.
HLC is helping to make a difference in your community through the delivery ofthe following projects:
Adult EngagementSFA/ESF funded activity focused on supporting the most disadvantaged 19+learners through a wide range of accessible accredited and non accredit-ed learning. They are delivered by a variety of public, private and VCS orgsthroughout the Humber. Contact Heather Jameson email:[email protected]
Community GrantsThese grants of between 2,000 and 12,000 were focused on supportingsmaller VCS organisations in the Yorkshire & Humber area who do not accessmainstream government funds. All funding has been currently allocated withthe exception of South Yorkshire. Contact Niall OReilly email: [email protected]
Future Jobs FundThe Future Jobs Fund is a part of the Young Persons Guarantee which aimsto ensure that no young adult is permanently disadvantaged by the recessionby giving everyone the chance to undertake training, a volunteer place or se-cure a job. Primarily aimed at 18-24 year olds who have been out of work forsix months and claiming Jobseekers Allowance. Contact George Baillif email:[email protected]
HELP Network (Humber ESOL Learning Providers Network)2 year project funded by the Migration Impact Fund bringing together organi-sations providing ESOL to Black and Minority Ethnic Communities locally. Thenetwork encourages members to work together to ensure good quality cours-es, accessible provision and progression for learners. It has also managed tosecure and distribute over 25,000 in funding to members in the past fewmonths for the provision of Health related ESOL.. Contact Paul Gower email:[email protected]
Hull SkilledWorking Neighbourhood Fund project Hull Skilled is funded by One Hull andis delivered by HLC and its delivery partners:-Hull CVS, Hull Hostel Forum, Win-ner, Willow, Hull Ethnic Minority Community College, Universal CommunityCollege, Goodwin & Probe.
The programme aims to equip unemployed people with a range of skills fromSkills for Life to Level II qualifications. Leading to retraining and getting peopleback into work. Contact Mary Irishemail: [email protected]
Humber Skills
This is a key initiative funded by the Big Lottery for 3 years to develop thecapacity of VCS organisations offering a range of services including diagnosisof organisations and Managers and Trustees capacity, direct funding supportfor training and learning solutions and information service for VCS orgs in theHumber. Contact Vickie Walker or Dave Edeson email:[email protected]
in yourcommuni t y
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Information, Advice & Guidance (IAG)With the significant barriers faced by many learners, as well as a complicatedchoice of progression opportunities, it is important to support learners withquality IAG. This SFA/ESF funded initiative supports all post 19 learners onSFA/ESF funded provision in the Humber. Again delivered by a variety of pub-lic, private and VCS organisations, contact Heather Jamesonemail: [email protected] Learning for Deprived Communities
This key mainstream SFA contract supports the development of the mostdeprived learners and communities. With an increasing focus on developinglearners employability and personal development, contact Richard Pykaemail: [email protected]
Not In Education Employment Or Training (NEET)
An SFA/ESF funded initiative focused on reducing the number of young peoplein the East Riding of Yorkshire who are NEET. 16-18 Activity is presently beingdelivered in Bridlington, Haltemprice and Withernsea and delivered by EastRiding Training Services and Children & Family Action. Contact Sandra Wil-liamson email:[email protected]
Personal & Community DevelopmentA small SFA mainstream contract delivering learning for enjoyment through-out the Humber. Delivered by VCS orgs to the most disadvantaged learners.Contact Richard Pyka email: [email protected]
Celebration of Learning 2010
HLCs third annual Celebration of Learning Awards 2010 event takes place on
10th November 2010 at the Reeds Hotel, Barton.
The event has been held on the North Bank for the past few years and hasalways been well attended by the South Bank partners. We hope the North
Bank organisations will be just as supportive and make the journey over the
Humber to help celebrate the achievements of all learners.
This years categories are: HLC Provider of the Year, ASL Provider of the Year,
Adult Engagement Provider of the year, Community Grant Provider of the
Year, Learner of the Year, Most Improved Learner of the Year, Young Achiever
of the Year: (16-21), Returning to Learning Award (50+), Outstanding Contri-
bution to Learning Award, Supporting Learning Award, Overcoming Barriers
Award, Tutor of the Year.
If you are interested in sponsoring any of the awards or for further informa-tion, please contact Diane Pattrick on 01482 327438 or email: diane.pat-
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FEATURE
You may or may not be aware of the Federation of Local
Development Agencies (FoLDA). However, it is the local net-
work of the agencies set up to support the voluntary sec-
tor. The organisations involved in this partnership cover all
four local authority areas in the Humber delivering services
throughout the sub-region.
The organisations involved in the Federation are:
Voluntary Action North Lincolnshire
Voluntary Action North East Lincolnshire
North Bank Forum
Humber & Wolds Rural Community Council
Humber Learning Consortium
Humber All Nations Alliance
Hull CVS
East Riding Voluntary Action Services
Community Economic Regeneration Team (CERT)
They have, over recent years, collaborated in a variety of
ways to enhance each of the partners services to their mem-
bership. They have collaborated on Capacitybuilders funded
contracts relating to the development of agencies set up to
support organisations and groups in the voluntary and com-
munity sector.
However, for me the most significant contract, probably be-
cause I manage it, is called Development Track. So what
is it? The answer is in the name where the development
relates to staff development and track the route or learn-ing journey they seek to follow to improve their skills and
subsequently the quality of their service delivery to you and
your organisation.
Over the period the nature and mode of development ac-
cessed within this programme has been extremely varied. It
was decided at the very start that a flexible approach was
essential to overcome some of the difficulties experienced
by staff wishing to train when, at times, they were the only
person fulfilling a particular role in the organisation.
Staff from the agencies have received training in such di-verse areas as finance, management, safeguarding, commis-
sioning buildings, quality, training, ICT, governance, funding,
etc. Delivery methods have been just as diverse ranging from
one to one mentoring or work shadowing, through tutor led
courses to professional qualifications.
ONTRACK TO
EXCELLENCE
By Les Braim
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With the end of the projects funding rapidly approaching,
the partners have to decide to explore how they can sus-
tain staff development in a climate where funds ensure that
training budgets are very small, if indeed they exist at all.
One way to support staff on an ongoing basis is to match
them up with others who fulfil similar roles in other organi-
sations and develop a self-support network of practitioners.We will, therefore, be exploring whether there is a need and
the ongoing viability of such networks, bearing in mind they
need to take ownership and direct activities themselves. Of
course, networks can work in a variety of ways from setting
up face to face meetings to communicating by other, often
web based means, rather like a social network.
The potential benefits of these networks include:
sharing information and documents
the ability to communicate with each other at any time
a resource which allows them to take ownership of theirown development
the means to support each other.
In addition, online communities offers:
assistive technology that is flexible and can be used both
as a formal learning platform as well as an informal re-
source and support network.
the ability to manage resources online
encouragement for the development of ICT skills, which
can then be used to expand knowledge through researchand keep up to date with current trends.
So what, you might say? What has it to do with my organisa-
tion?
If these networks can be established between the local
development agencies there is then a real potential to roll
them out to the wider VCS, offering a resource which already
has some value and currency.
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COMMUNICATIONIS KEYTheres a lot more to effective communication than simply whatyou say.
Are you paid to communicate? Most people are these days,this is how people coordinate action - yet curiously very littlecommunication training is conducted after the basics have beenlearnt in school. Communication is at the very heart of the train-ing and business world and it is my experience that even thosewith natural talent can benefit from a little extra communica-tion training. Communication is a complex, context-dependantand highly individual affair making a generic communication
tips article like this challenging. But what the hell, here aresome pointers. Please hold them lightly and not as absolutes.Most of the following apply to face-to-face communication, onthe phone and email. Many of them have been influenced byNonViolent Communication and ontological coaching if theseare familiar approaches.
Top 15 communication training tips
Listen firstListening fully without interruption is the primary communica-tion skill. Honing your empathy (as defined as the intention toconnect in the present moment) and learning to differentiate
it from other forms of listening such as sympathy, storytellingand consoling is worthwhile. Active listening and paraphrasing(repeating back what people have said) may also be useful, butany listening skill done as manipulation will quickly be spotted -the intention is what matters.
BreatheWhile involved in a challenging conversation take a deep breathdown into the belly and let it out slowly before responding.Centre by becoming aware of your physical body in the hereand now to get yourself together.
Say I...Using I statements such as I feel miserable when that happens
rather than psychologically distancing oneself by using you...or other terms (e.g. You know, you feel miserable when thathappens) makes a huge difference as only once a statement isowned can it can be addressed. It encourages people to speakfor themselves too separating facts from opinions (see latertip).
Separate facts from opinionsSpeaking as if opinions are facts can lead to all sorts of trouble(thats an opinion). Watch out for the verb to be as a sign ofthis - Jane is a bad manager, John and Fred are lazy. For anyconflict resolution describing the objective facts about whathappened is a good place to start; the same with appraisals andfeedback. This sounds like a simple tip but is remarkably dif-ficult for people.Avoid judgement, blame, denial of responsibility and compari-
sons
No matter how much you judge or blame people they wontlike you for it. Joking aside, when corporate negotiations or re-lationship discussions descend into judgement and blame, bothparties lose. Denying responsibility (I had to do it, Its my jobto hate them, I was only obeying orders) also means thatcommunication ends. Comparisons are, as the saying goes, usu-ally odious. Avoid them.Get emotionalEmotions point us in the direction of what is important. I am an-gry or scared when something important to me is threatened,sad when something meaningful is lost and happy when itsgained, for example. Emotions also inspire and motivate oth-
ers. Having emotional intelligence is a crucial life, training andbusiness skill.
Know the cause of emotionsNote that people can stimulate each other s feelings but are notthe cause (a persons own thinking and needs are), also usingthe word feel doesnt necessarily imply a feeling is involved.You made me angry and I feel you dont love me for exam-ple are unlikely to lead to useful conversations.Needs and valuesBeneath feelings are needs and values. I may be angry becausemy need for freedom is being threatened by a micro-managingboss or delighted because I value appreciation and have re-
ceived it from colleagues, for example. Because we all have thesame basic needs, learning to understand others in this way is avery powerful form of communication training.
By Mark Walsh
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FEATURE
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Get moody
People live in long-term moods. If you have a friend who is al-ways happy and another who would view winning the lottery asa misfortune, you know this; however peoples own moods areoften invisible to them (ask around to find out yours).
The mood and tone in which we say things and choose to listenmakes a huge difference - moods are constantly communicatedpredispositions for action.
Ask for what you wantAsking for what you want in specific and time-bound positivelanguage is how to get what you want and improve your life!This sounds simple, but often people dont ask in a clean way
(e.g. Its hot in here! rather than please open the window).Watch out for assumptions too...You wanted a pet? You justsaid buy me an animal for Christmas not a living one!Note that there are only four responses to any request - accept,decline, commit-to-commit (e.g. Ill tell you Monday) andcounter-offer. Maybe has no real meaning and should be avoid-ed. Be clear about your standards for any request e.g. Id likethe report 10-12 pages long and to include a section on finance.On my desk by Monday.Make declarationsMake bold declarations in public if you want things to change,We will put a man on the moon within 10 years, Britain isnow at war with Germany and I do are all examples of bold
declarations.Have a look at what youre sayingWe communicate more through our bodies than through ourwords - especially around emotionally significant subjects. Ex-amine what your body is saying by looking at a video recording
of yourself speaking with the sound off. In many ways we are
our bodies and these express continuously.Take culture into accountDifferent nations, subcultures, ethnic groups, companies, evendepartments have their own cultures. What may be appropri-ate with a group of engineers in Germany may not be with agroup of therapists in the US.Take individual differences into accountDifferent people like to communicate in very different ways.There are numerous typologies such as Myers-Briggs and theEnneagram for looking at communication styles. Extrovert andintrovert people like to communicate in very different ways, asdo people at different stages of development, people preferring
left or right brain thinking, liberals and conservatives, etc.Listen some moreListening is on the list twice as one cant really listen too much.Our top communication training tip - listen.
Mark Walsh leads business training providers Integration
Training - based in Brighton, London and Birmingham. Spe-cialising in working with emotions, the body and spiritualityat work they help organisations get more done without go-
ing insane (time and stress management), coordinate actionmore effectively (team building and communication training)
and help leaders build impact, influence and presence. Clientsinclude international blue chip companies, UNICEF and The In-stitute of Development Studies.
www.trainingzone.co.uk/
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SUPPORTING
VOLUNTEERSHull CVS Volunteer Support Project aims to make volunteer-
ing more accessible, and provide additional support to Vol-
unteers and Volunteer Involving organisations throughout
the volunteering experience.
Our work with volunteers:
We will hold an initial interview with the volunteer to dis-
cuss their volunteering and assess any extra support needs.
The volunteer will attend a 3 day Introduction to Volun-
teering course, which will be run over 3 consecutive weeks.
The course will look at:
o The positives and negatives of volunteering
o Volunteer and organisation expectations
o Communication Skills
o Confidence building and assertiveness
o Discrimination, Equality and Diversity
o Stress and relaxation
o Achievements through volunteering
o Finding volunteer opportunities
We will then hold another interview with the volunteer to
discuss different volunteer positions.
If the volunteer is ready to begin volunteering, we can as-
sist in completing applications, making appointments and at-
tending interviews.
If the required volunteer placement is not available, we
will work with Volunteer involving organisations to create/
tailor placements to the volunteers requirements
We will also offer additional training if the volunteer feels
that they need it, and/or source further learning opportuni-
ties.
We will remain in contact with the volunteer and regularly
evaluate the volunteering, to ensure that the volunteer has
the best volunteering experience possible.
Our work with Volunteer Involving Organisations:
We will come and give talks/workshops to your service us-
ers about how the project could support them into volun-
teering positions.
Provide training for staff on working with volunteers
If you already use volunteers but do not provide training
for them; they could attend our 3 day Introduction to Volun-
teering training course
We can help you to establish volunteer roles within your
organisation
We can advise on good practice for working with volun-
teers and assist with policies and procedures which you may
want to put in place.
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Managing volunteers
Humber Learning Consortium is happy
to give advanced notice for Volunteer
Co-ordinators and Managers of units
for the NOCN Award in Managing
Volunteers (Level 3) course to be run
2010/2011. Due to changes within
the OCN this is the last chance we can
offer this course!!
Managing Volunteers is a nationally-
recognised level 3 qualification consist-
ing of 3 units; HLC still have spaces left
on 2 units; Social Policy for Managing
Voluntary and Community Groups (4
days) and Valuing Your Volunteers (5
days).
Each unit cost is 100 to learners inthe Voluntary & Community Sector i.e.
300 for the full award. (If you live or
work in HU1 HU9 postcode, please
contact us about subsidised places)
venue TBC.
Social Policy for Managing Wednes-
day 10th, 17th & 24th November,
Wednesday 1st December 2010
Objectives and outcomes:
Develop an understanding of the
impact of social policy on an organisa-tion.
Identify how organisations may influ-
ence the development of social policy.
Valuing your Volunteers Wednes-
day 12th, 19th & 26th January and
Wednesday 2nd & 9th February 2011
Objectives and outcomes:
Identify good practice in recruiting
volunteers.
Identify good practice when working
with and managing volunteers. Evaluate organisational procedures
and policies in terms of their impact
on volunteers.
Please note we are unable to provide
meals on these courses. You are wel-
come to bring along your own packed
lunch. Tea/coffee biscuits will be pro-
vided throughout the day.
If you are interested in any of the
above or would like an informal chator indeed would like to secure a place
please call Vickie at HLC on 01482
327438 alternatively you can email
HereatHullCV
Swearecomm
ittedtohelping
YOU!
OurFREE3-da
yIntroductiont
oVolunteering
Coursewilltea
chyou
thebasicsofv
olunteering.
Wewillhelpyoufindthe
bestsuitedvol
unteerplacem
ent.
Youwillthenh
avethechoice
oftakingaFREEcourse
orpossibly
moveintopaid
employment.
Someoftheco
ursesavailable
include:
NVQ2A
dministration
NVQ2P
laywork
BTECL
evel2Awardin
CounsellingS
kills
Andma
nymore...
Interested?W
anttoknowMo
re?
Thenwhynot
contactuson
01482595504
andaskforD
ebbie,
EmmaortheI
ntroductionto
Volunteering
Course.
Youneverknoww
hatitmightlea
dto!
TheStrand
75BeverleyR
oad
HULL
HU31XL
Phone:01482
595504
Fax:01482580
565
E-mail:enquiri
.uk
Unemployedf
ormorethan6months?
ClaimingJobS
eekersAllowa
nce?
Didyouknowt
hatVOLUNT
EERING
couldleadyo
uintofurther
learningor
paidwork?
If you live in Hull, East Yorkshire, North
Lincolnshire or North East Lincolnshire
OWEN (Older Workers Employment
Network) can help.
OWEN aims to provide people aged 45
and over with support and encourage-
ment that they need to get back into
work.
OWEN was set up in 2004, and during
2008 OWEN helped nearly 800 people
with employment skills.
Everyone joining OWEN starts with a
one to one session with an OWEN per-
sonal advisor. These sessions provide
you with information, advice and guid-ance and a support programme for your
job search. The support programme
may include any of the following:
* CV Writing
* Job search and applications
* Interview techniques
* Confidence building
* Customer service
* Managing life changes
OWEN can also provide you with:
* Funding for external training (terms
apply)
* Voluntary work placements
* Mock interviews with local employers
For more information contact:
OWEN, 33 Lairgate, Beverley HU17 8ET
Phone: (01482) 887670
Website:
www.owenproject.co.uk
Are you 45 and over and looking for work?
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]://www.owenproject.co.uk/http://www.owenproject.co.uk/mailto:[email protected]:[email protected]:[email protected]:[email protected] -
8/8/2019 HLC Training News-Autumn2010
14/20
I TURNED
MY LIFEAROUNDMy life changed in the Summer of 2005 whilst on holiday in
Turkey with my husband and three young children aged 5, 3
and 6 months. Suddenly and unexpectedly, I began to have
panic attacks, felt unable to cope and couldnt leave the
hotel room, leaving my husband to cope with our young
family. This was to be the start of a nightmare journey asmy anxiety and depression spiralled. I was diagnosed with
acute postnatal depression and for 6 months, wouldnt get
up, wash or dress. The Health Visitor helped me cope with
the children and I was referred to a Community Psychiatric
Nurse for advice and support.
Fortunately, I had a supportive sister and husband who of-
fered the emotional and practical support, I desperately
needed, not only to cope with raising a family, but also with
my unhappiness and depression.
The situation was affecting the family unit I was unable tolook after or interact with my children.
Unfortunately, postnatal depression is not always recog-
nised as a debilitating condition and I was often told Pull
yourself together! or Youve just got to get on with it!
which only added to my misery.
The turning point was in January 2006, when my Commu-
nity Psychiatric Nurse encouraged and helped me access a
support group, facilitated through a community project,
which was housed in Willow, North Hull Womens Centre.
The group size was small, friendly and in a women only en-
vironment and the activities were therapeutic and unpres-
sured. Lennon, my one year old son, attended Willows
crche whilst I attended and this initially, was the main rea-
son for joining. It enabled him to interact with other chil-
dren in a stimulating environment, as I had been unable to
play with him, making me feel guilty and inadequate even
though it was out of my control.
This was to become a life changing step for me! It was the
focal point in my life and I began to look forward to theseweekly sessions, an incentive to leave the house! This con-
tinued for several months, my confidence growing and the
feelings of isolation easing slightly. Although I knew I had
a long way to go, I felt perhaps, there was a light at the end
of the tunnel!
In September 2006, I felt ready to take the next step, de-
spite feelings of self doubt and experiencing severe panic
attacks. I attended a 5 week Aromatherapy course, organ-
ised by Willow, at my childrens primary school, within my
local community but more importantly within my com-
fort zone! This gave me the confidence and motivation toprogress over the road to a community hall to attend
another of Willows outreach courses Crafts. I also at-
tended a course with ArtLink in December 2006, which in-
volved making Christmas cards with children in our local
primary school. I was terrified but successfully completed
the project, even helping out another project at a school
outside my comfort zone a big step forward! This gave
me the confidence to travel the short distance to Willow
in January 2007, where my learning journey continued!
The open door policy, friendly small groups and great
childcare facilities made this possible. I began attending
a range of courses in Soft Skills - both accredited and non-
accredited, I began to enjoy life again! Whilst I was still ex-
periencing panic attacks and often struggling to cope with
my anxieties, I began socialising again and the children had
their Mum back!
By Sherrie Rhodes
FEATURE
14
-
8/8/2019 HLC Training News-Autumn2010
15/20
Since these dark days, I have gone from strength to
strength I have accessed a range of training and learn-
ing provision, including NOCNs, NVQs & UFAs in a range
of areas IT, Supporting Childrens Learning and Crafts to
name just a few. Whilst the journey has not always beeneasy, my determination to overcome postnatal depression,
my love for my family and commitment to learning has
inspired and motivated me to overcome many barriers.
In January 2009, I saw an advertisement in The Hull Daily
Mail, asking for volunteers on the Doula project a volun-
tary organisation which provides support to vulnerable and
isolated women during late pregnancy, childbirth and the
first 6 weeks after birth; immediately I knew this was what
I wanted to do! I researched on the Website, believed I
could make a difference and attended the Open Evening.
Despite being very nervous, I attended an interview and
was honest about my personal battles, which was still
featuring in my life, although to a much lesser degree. I
was delighted when I was successful and undertook an
intensive training programme in the Spring of 2009. I am
now trained, supporting Mums and finding the experience
rewarding! I believe that by offering support, they may
have less chance of going through the nightmare that I did.
LEARNING HAS MADE SUCH A DIFFERENCE TO ME
AND MY FAMILY.
Learning has made such a difference to me and my family,
and I am proud to be supporting some of the citys most
vulnerable women as a result of this. My journey continues
- my goal is to study midwifery and I feel confident I can
achieve this.
After attending a Regional Award Ceremony in Leeds,
Sherrie went on to represent Yorkshire and Humberside as
Outstanding Learner of the Year in a prestigious ceremony
at Westminster, London in May! Jacquie Newman and my-
self - Sylvia Kilvington (Centre Co-Managers) attended withSherrie and her husband Sean. Prior to that, Sherrie was
awarded the Overcoming Barriers Award at HLCs Celebra-
tion of Learning event.
Sherrie has now enrolled on NVQ CACHE (Childcare) Level 2
course and is volunteering in Willows Creche to further de-
velop her skills and gain experience to help her achieve her
goal of becoming a midwife. She has also joined Willows
Management Committee as she wants to put something
back into the Centre and help make a difference to women
in the community. She is also planning to enrol on the Ac-
cess course into Midwifery.
Silvia Kilvington, Willow Co-ordinator said Sherrie was the
first woman to join our Big Lottery, Reaching Communities
outreach programme aimed at supporting our most hard
to reach learners. She is an inspirational person, who has
turned what was a very dark time in her life into a positive
by helping some of the most vulnerable women in the city
as a result of her experiences. She is a testimony to the
valuable work undertaken in the heart of the community
by voluntary organisations like ourselves. As we approach
the last few months of our Lottery funding in this era of
financial uncertainty, we are determined to secure fundingto carry on making a difference to women like Sherrie and
her family.
15
-
8/8/2019 HLC Training News-Autumn2010
16/2016
FEATURE
As Quality and Programmes Manager
at Humber Learning Consortium I am
involved in all aspects of quality assur-
ance with delivery partners. HLC oper-
ates a very successful Quality Improve-ment Network (QIN) which takes place
approximately five times per year and
is attended by represenatives from a
range of HLC delivery partners, across
all contracts.
The QIN is the ideal forum for shar-
ing good practice; a chance to update
on new and emerging issues and an
opportunity for members to work to-
gether to improve the overall qualityof provision of HLC and its delivery
partners. The QIN also identifies and
helps to address many of the training
needs of delivery partner organisa-
tions.
HLC produce an annual Quality Calen-
dar which represents a cycle of events
that take place between HLC and part-
ner organisations, which includes the
monitoring of many different activi-ties.
HLC and many of its delivery partners
come under the remit of government
funding which means that we are in
scope for Ofsted inspection and work
in line with the Common Inspection
Framework (CiF) guidelines. HLC pro-
duce an annual Self Assessment Re-
port (SAR) which reflects on the aca-
demic year. The SAR is compiled fromeach of the individual delivery partner
SARs, identifying the main strengths
and areas for improvement within the
areas of the CiF. As a result of the com-
pleted SAR, HLC and each of its deliv-
ery partner organisations, complete a
Quality Improvement Plan (QIP) which
identifies the main areas for develop-
ment, which are regularly monitored
throughout the year.
As well as regular contract meetings
between HLC and delivery partners,
we also undertake a Quality Perform-
ance Audit of each delivery partner at
least once per year, whereby Project
Leads undertake a thorough quality
check and follow up/monitor result-
ant action plans. This process iden-
tifies organisations as being of high,
medium or low risk and ensures thatthey are reviewed and supported ac-
cordingly, having highlighted any areas
of concern.
QUALITYIN
PARTNERSHIP
By Sandra Williamson
-
8/8/2019 HLC Training News-Autumn2010
17/20 17
Quality of provision is also assured
through the monitoring of Observa-
tion of Teaching and Learning (OTL),
which takes place with all delivery
partners. Action plans are monitoredclosely in order to improve the links
between the OTL process and quality
improvement activities, particularly in
terms of specific action points and re-
observations. Where delivery partner
organisations do not have a qualified
observer, HLC staff are available to un-
dertake the OTL.
HLC have recently been successful in
securing an LSIS Flexibility and Inno-vation Fund (FIF) bid. The resultant
project is entitled Quality in Partner-
ship (QUIP) and is a collaborative,
sector-led project between HLC and
North Yorkshire Learning Consortium
(NYLC), which aims to build capac-
ity and strengthen all areas of quality
with a group of voluntary and com-
munity sector delivery partners across
the Humber and North Yorkshire.HLC and NYLC plan to deliver a pro-
gramme of performance and quality
enhancement activities supported by
a virtual learning environment (VLE).
The VLE has been launched as a mi-
crosite for QIN members to access,
entitled QUIP. The FIF programme
will be geared to the Common Inspec-
tion Framework and hopes to reflect
the needs and operational context of
the delivery partners in order to sharegood practice to drive quality improve-
ment. Following diagnostic assess-
ment of delivery partners, the project
will provide support in varying degrees
to a range of delivery partners devel-
oping their internal systems and proc-
esses with regard to quality and per-
formance issues. This exciting project
is still in the early stages of develop-
ment, but regular updates of progresswill follow!
To find out more about the QUIP
please contact Sandra Williamson at
HLC on 01482 327438 or email:
mailto:[email protected]:[email protected] -
8/8/2019 HLC Training News-Autumn2010
18/20
NEXT EDITION: DECEMBER 2010
Humber Learning Consortium is registered in England & Wales as a Private Company Limited by Guarantee No. 4383779 - Registered Charity No. 1097333
is going digital
Autumn 2010 - now on the webwww.trainingnews.org.uk
or follow us at
http://twitter.com/HLCTrainingNews
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8/8/2019 HLC Training News-Autumn2010
19/20
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Compiled by HLC. When enquiring about courses please tell providers you saw the information here in HLC Training News
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RecognitionandResponses(Level1)ChildrenandYoungPeoplesPartnership
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