hitting cutoffs, balancing cost & service levels...how to reduce fraud losses • superior fraud...
TRANSCRIPT
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Hitting Cutoffs, Balancing Cost & Service Levels
April ’17
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We provide fulfillment technology, transportation & value add services to over
3,000 e-commerce retailers and enterprises in India
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How to Balance Cost & Efficiency
ADOPT SECURITY/ SAFETY MEASURES INTERNAL:
• Theft/Pilferage of packets, shipments & bags mainly HV • Employees – On-roll & Off-roll Fraud • Transportation Safety Security • Cash Handling
EXTERNAL:
• Vendor Fraud • Consignee Fraud
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Preventive Measures By Delhivery
• Tech-Level Intervention • Sorter • X-Ray • Telescopic Conveyor • Hot Weld Machines • RFID Bag Tagging • GPS Traced Vehicles by SOC
• Human Level Intervention • Guards • SOC (Security Operation Centre) • Loss Prevention & Fraud Detection Teams
• Packaging Level Intervention • Level IV Flyers • High Quality Seals • Hot Sealing Equipment
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Tech Level Intervention-1
AUTOMATIC SORTER WITH LOGIC TO SORT HIGH VALUE TOWARDS
X-RAY SCAN
CERTIFIED X-RAY OPERATORS FOR EARLY FRAUD &
PILFERAGE DETECTION
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SOAP + NAILS FAKE PHONE
Tech Level Intervention-2
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TELESCOPIC CONVEYOR FOR REDUCED LOSSES
HIGH VALUE PACKETS HOT WELD IMPLEMENTATION
Tech Level Intervention-3
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RFID BAG TAGGING
GPS TRACED VEHICLES BY SOC
Tech Level Intervention-4
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Human Level Intervention-1
SOC AT ZONAL AND CENTRAL LEVELS 8000 CAMERA’s ACROSS 1000 SITES
90 DAYS OF ARCHIVAL FOOTAGE
ENHANCED GUARDS AT FACILITY HHMD FRISKING
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LOSS PREVENTION AND FRAUD DETECTION TEAMS
HIGH VALUE & HIGH AGING ARE PRO-ACTIVELY
MONITERED
Human Level Intervention-2
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High Quality Seals Hot Sealing Equipment
Tamper Evident Level IV Flyers
Packaging Level Intervention
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Improving Packing methods & QC at Fulfilment to avoid damages
Some Major Chances of Damage Causing due to force full packing not suitable for supply
chain transportation (Also find the sample xray images)
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Using the corrugated partitions
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Stickers to Understand the Loaders/Handlers
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E-Logistics
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Faster order Fulfillment process
Changes in technology drive the fulfillment processes faster
seconds or minutes
ERP Packaged Application
Public Internet
E-Commerce Integration Software
Consumer
E-Catalogs, E-Procurement, Messaging, EDI, E-Payments, Interactive Apps.
E-Logistic
Warehouse Courier Manufacturer Retailer
Available
to promise E - file transfer / EDI
days or weeks
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Smart Logistics
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How To Reduce Fraud Losses
• Superior Fraud Screening and Analytics : Device ID, Geo-location, IP address, Velocity etc.
• Real- Time Data : The fraud prevention process should be able to check borderline transactions against third-party data like LexisNexis, Whitepages Pro, emailage, etc. in real-time in order to separate good transactions from bad transactions.
• Advanced AI & Machine Learning : Using massive compute and memory
resources, Artificial Intelligence (AI) and Machine Learning can spot fraud patterns and connections undetectable by humans.
• Expert Human Intelligence : It makes sense to work with a provider who is an
expert in eCommerce fraud prevention and who can apply it to your business.
• Concentrate on Very High Value Items : Very High Value Items contributes
60-70 percent in terms of value, we should concentrate in tracking the same both in forward & reverse leg like mac book, i-phone, gold coin, jewellery etc.
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