history of vivint home security

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Not sure who Vivint is? Get all the details you need, highlighting Vivint's growth, products, and increasing customer satisfaction. Vivint offers complete home security packages ranging from basic burlar alarms to full home automation and protection.

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Page 1: History of Vivint Home Security
Page 2: History of Vivint Home Security

• Largest home automation provider in North America

• Second largest home security provider in North America

• 7,000 employees

• 3,500 corporate

• 2,000 sales professionals

• 1,000 technicians

• 600 solar

• Gross revenue has grown 180% over the last 4 years

• Blackstone Group acquisition

• Acquired for $2 billion in November 2012

technology solutions for home security, energy management, and home automation

Page 3: History of Vivint Home Security

1999

Todd Pedersen saw an opportunity in the security solutions market to sell a high-quality product using a personal approach and founded APX Alarm.

2000s

APX Alarm grew steadily through the mid-2000s reaching 20,000 customers by 2004 and 44,000 customers by 2005.

July 2006

APX signed a $75 million credit facility agreement lead by Goldman Sachs.

2009

APX increased credit facility agreement lead by Goldman Sachs to $440 million.

October 2009

APX released the Go! Control panel, the first self-contained, all-in-one security and home management system complete with color LCD touchscreen.

December 2009

APX opened its new corporate headquarters in Provo, Utah, a 125,000 square foot state-of-the-art facility.

2010

APX introduced the Energy management package to help customers control energy costs.

January 2011

The company launched a company-wide rebranding effort.

February 1, 2011

APX Alarm changed its name to Vivint.

May 2011

Vivint launched sever weather alerts to provide early warnings for customers in areas affected by tornadoes.

June 2011

Vivint’s Advanced Security and Home Automation received a Consumers Digest “Best Buy” rating.

August 2011

Vivint announced partnerships with Tendril and Constellation Energy.

October 2011

Vivint Solar was launched to provide customers with simple, affordable solar solutions.

September 2011

The Vivint Gives Back Project awarded more than $1.25 million to 84 charities throughout North America.

September 2011

Vivint installed its one millionth system.

December 2011

Vivint was named SDM Dealer of the Year.

June 2012

Vivint became one of the only three companies in the industry to reach $30 million in RMR.

September 2012

Utah Business Magazine named Vivint one of the Top Five Fastest Growing Companies in Utah.

Page 4: History of Vivint Home Security

• Over 780,000 current customers (Security and Home Automation)

current customer breakdown

Page 5: History of Vivint Home Security

Customer Support Survey Technical Support & Usage Survey

On-Site Service Visit Survey Customer Renewal Survey

0.0%

20.0%

40.0%

60.0%

80.0%

100.0% 94.7% 92.7% 91.6% 92.0%97.4% 97.0%

92.9%90.2% 88.3%

customer satisfaction

Page 6: History of Vivint Home Security

• #2 on UV50’s Top 10 Revenue Companies List

• #26 on UV50’s Top 10 Fastest-Growing Companies List

• 2013 People’s Choice Stevie Awards for being the “Favorite Customer Service Provider” in the “other industries” category

• #46 on the America’s Most Promising Companies List by Forbes

corporate awards and rankings 2013

Page 7: History of Vivint Home Security

• #1 Best Home Automation (Security System Reviews)

• Most Innovative Security Company (The Intelligencer)

• #2 Largest Residential Security Company (CEPro 100)

• #2 Largest Residential Solar Company (Forbes)

• #3 Best Wireless Security System (Security System Reviews)

• #3 Home Security Alarm System (The Top Tens)

product and service awards 2013

Page 8: History of Vivint Home Security