hilton san diego bayfront one park boulevard san … san diego bayfront one park boulevard san...
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January 17, 2011
Hilton San Diego Bayfront
One Park Boulevard
San Diego, CA 92101
(619) 564-3333
www.hiltonsandiegobayfront.com
Meeting & Event Resource Guide
Our goal is to be Best to Do Business With. There are various stages when we interact
with you, the customer. They are: solicitation and marketing, sales and booking, pre-
planning, on-site and post-event. Through each of these stages, we focus on the
following touch points: creativity, consistency, communication, flexibility and image.
To aid you in the planning process, we have compiled the following hotel information. It
is a pleasure to assist you with coordinating the many details that are necessary for
making the perfect meeting, convention or event a success. Please note that all pricing is
subject to change.
We look forward to supporting you in planning a successful event.
January 17, 2011
Table of Contents
General Information
Hotel Overview
Guest Room specifications
Suite Information and Descriptions
Dining Information with Restaurant Descriptions
Hotel Shop(s) Information
Spa
Information
Pricing sheet
GENERAL HOTEL INFORMATION
Brief Description: The Hilton San Diego Bayfront hotel, adjacent to the San Diego
Convention Center, is located in beautiful downtown, along the San Diego Bay, and is
minutes from the San Diego International Airport (SAN).
Our hotel is within walking distance to:
PETCO Park, home of the San Diego Padres
The vibrant Gaslamp Quarter boasting world class shopping and dining
Our downtown San Diego, California Hilton hotel is also convenient to dozens of
sightseeing and recreational opportunities including:
Championship golf courses (Torrey Pines, Maderas, Mt. Woodson, Salt
Creek, Riverwalk)
Miles of glorious beaches (Coronado, Pacific Beach, Mission Beach, La Jolla
Shores)
The world-famous San Diego Zoo
Balboa Park
SeaWorld
Seaport Village
San Diego Wild Animal Park
La Jolla Village
Legoland®
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SPA
Aquazul Wellness Center
Embraces the healthy lifestyles that are synonymous with San Diego. By emphasizing the
healing properties of the sea in all of our space treatments and product offerings, we have
created the perfect sanctuary to restore the mind and body. Focusing on services that
combine the natural essence of the ocean and the unparalleled attention of our professional
staff, Aquazul wellness center exists to create an environment that promotes maintenance,
recovery and inspiration.
FORMS
Please contact your Catering/ Event manger for copies of any necessary forms.
Advertising Opportunities
Affiliates
Airline Information
Amenities
Americans with Disabilities Act (ADA)
Audio/Visual
Automated Teller Machines
Baby-Sitting Services
Banks
Banners
Banquet Beverage Selection
Banquet Curfews
Banquet Equipment
Banquet Menu Selection
Banquet Terms and Conditions
Bell Services
Billing
Box Lunches
Business Center
Bus/Bus Companies
Car Rental Agencies
Cash Paying Guests
Celebrity/ Dignitary Visits
Changing Facilities/Day Use
Check-In and Checkout
Coat Check Services
Concierge
Convention Center
Corkage
Credit Cards
Credit Policy
Currency Exchange
Dance Floor
January 17, 2011
Debrief (Post-Convention Meeting)
Decorations
Destination Management Companies (DMC)
Deposits
Diagrams
Dietary Requirements
Dine Around
Directions to the Hotel
Doctors on Call
Dressing/Green Rooms
Drug Stores
Dry Cleaning
eEvents
Electrical
Elevators
Emergency Procedures
Entertainment
Environmental Commitment
Exhibits
Fax Machines
Fax Numbers
Fire Codes
Fitness Center
Flags
Floral/Florist
Food Donations
Freight Elevator
General Manager
Gift Ideas
Golf Course Information
Gratuities
Green Key
Group Reservations Identification Program (GRIP)
Group Check-In, Arrival and Departures
Guest List Manager
Guest Rooms
Guest Room Deliveries
Guest Service Hotline
Hair Salon
HHonors Floor
Hospitality Desks
Hospitality Suites Functions
Hotel Facts/History
Housekeeping
In Conjunction With (ICW’s)
Indemnification
January 17, 2011
In-Room Dining
Interpretation/Translation Services
Internet Services
Key Cards
Key Hotel Contacts
Kosher
Labor
Laundry/Valet
LightStay
Limousine Services
Linen Selection
Liquor Laws
Load-In/Load Outs (Production, Decor, & Staging)
Local Information
Lost and Found
Luggage Storage
Mail Services
Master Accounts
Medical Facilities/Services
Meeting Room Capacities
Meeting Room Deliveries
Meeting Room Rental
Meeting Room Set Standard
Newspapers/Publications
Office Equipment/Supplies
Parking
Personalized On-Line Group Page (POG)
Pets (policies)
Pianos
Pools
Post Event Report
Posting of Events
Printing Services
Production Guidelines
Production Crew Meals
Public Transportation
Pyrotechnics
Radios/Pagers/Nextels
Recycling
Registration Assistance
Registration Desks
Reservations (RAPID!)
Restaurants/Lounges
Restaurant Reservations
Restrooms
Resumes
January 17, 2011
Rigging
Robes
Ropes/Stanchions
Safes/Safety Deposit Boxes
Security
Shipping and Receiving
Shopping
Signage/Banners
Site Inspection/Pre-planning
Smoking
Sound System
Spa
Special Meal Requests
Storage
Suites
Summit (Pre-Convention Meeting)
Sustainability
Taxes
Taxicabs
Team Member Recognition
Telephones/Telecommunications
Tents
Theme Parties
Tours/Sightseeing
Tuxedo/Formalwear
Voice Mail
Weather
Wheelchairs
Wired Payment
Worship Services
Zip-Out Checkout
ADVERTISING OPPORTUNITIES
The hotel offers groups and their affiliate’s opportunities to sponsor/advertise during the
specified dates of the meeting/exhibit. Your Event Services manager will provide
detailed information and fees.
Logo products, e.g., keycards, cocktail napkins, etc.
Video/ Dark Channel
Plasma Screens
Reader Boards and Electronic Door Signs
Elevator and Column Wraps
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January 17, 2011
AFFILIATES
Groups affiliated with a conference, but not part of the official convention program,
which require meeting space and separate billing, will work directly with our Events
Department. Such groups are subject to prior authorization from the hosting
convention. All meeting space, if available, will be at the hotel’s normal prevailing
room rental rates and will be subject to the hotel’s standard contract terms and
conditions.
A listing of all affiliates should be sent to the hotel no later than 90 days prior to the
actual event, so that they can be individually contacted by the Event Services
Department to discuss meeting and banquet arrangements.
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AIRLINE INFORMATION
Airline Nationwide
Aero Mexico 1-800-237-6639
Air Canada 1-888-247-2262
Air France 1-800-237-2747
Air India 1-800-223-7776
Air Jamaica 1-800-523-5585
Air New Zealand 1-800-262-1234
Air Tran 1-800-247-8726
Alaska Airlines 1-800-426-0333
All Nippon Airways 1-800-235-9262
American Airlines 1-800-433-7300
America West Airlines 1-800-235-9292
Austrian Airlines 1-800-843-0002
British Airways 1-800-247-9297
Continental Airlines 1-800-525-0280
Delta 1-800-221-1212
Frontier 1-800-432-1359
Japan Airlines 1-800-525-3663
Jet Blue 1-800-538-2583
KLM Royal Dutch Airlines 1-800-447-4747
Korean Air 1-800-447-4747
Lufthansa 1-800-645-3880
Midwest Airlines 1-800-452-2022
Northwest (Domestic) 1-800-225-2525
Northwest (International) 1-800-447-4747
Qantas 1-800-227-4500
Singapore Airlines 1-800-742-3333
Southwest Airlines 1-800-435-9792
United Airlines 1-800-521-0810
US Air 1-800-428-4322
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Airport Information
San Diego Lindbergh Field (SAN) is the major local airport. Located 4 miles
from the hotel, all major carriers fly into SAN
Los Angeles International Airport (LAX) is the major international gateway into
Southern California. Located 120 miles from the hotel, all major international
carriers fly into LAX.
Long Beach Airport is located 100 miles from the hotel. It is serviced by
Alaska, American, America West, American eagle, Jet Blue, Continental, Delta,
TWA, USAir, United and United Express.
Ontario Airport is located 105 miles from the hotel. It is serviced by Alaska,
American, America West, Continental, Delta, Northwest, Skywest, Southwest,
TWA, United and USAir.
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AMENITIES
The Room Service department is happy to service your group gift and amenity needs.
You may choose from the list of amenities or advise your Catering/Event Manager of
your specific preferences or budgeting guidelines. For a complete list of available
amenities please contact your Catering/Event Manager.
All amenity pricing excludes state sales tax, gratuity, and delivery fee. Room service
gratuity is currently 20%, and is subject to change. For a standard amenity delivery, the
fee is $4.00
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AMERICANS WITH DISABILITIES (ADA) The Hotel represents that the Hotel facilities being rented or reserved by you including
guest rooms, common areas and transportation services are, and will be, in substantial
compliance with applicable public accommodation obligations under the Americans with
Disabilities Act. We will furnish you with the names of businesses you can contact to
obtain these aids. You also agree to be responsible for compliance with the ADA in the
set up and conduct of meetings for your event.
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AUDIO/VISUAL
American Audio Visual Center specializes in providing the highest quality audio-visual
equipment, technical service and sales support to producers, meeting planners, hotels,
resorts, convention centers and their clients. Their in-house office at the Hilton San Diego
Bayfront offers a large staff of experienced technicians and event coordinators to handle
any size event. American Audio Visual Centers offers a wide range of services which
includes, but is not limited to:
January 17, 2011
Audio Visual Support for Exhibits
Large Screen Video and Data Display
Sound, Lighting, and Drapery
On-site Production and Staging Department
Rigging
American Audio Visual Center can be reached by dialing directly at 619-321-4303, or
by dialing the hotel operator and asking for audio visual.
www.americanavc.com
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AUTOMATED TELLER MACHINES
There are two ATM machines conveniently located in the hotel, one is located on
promenade level of the hotel, near the Vela Restaurant and the other is on level two,
right near the concierge desk.
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BABY-SITTING SERVICES
Babysitters can be arranged by contacting the Concierge at extension #4291. The hotel
will only recommend childcare companies that are licensed, bonded, insured and CPR
trained. Parents should arrange directly with the company selected. None of the
babysitting agencies are affiliated with the hotel, and as such, the hotel is not responsible
for the services rendered by these agencies.
The fees for babysitting services vary by vendor and holiday rates may also apply. Direct
payment is required to the vendor. No room charges or master billing for babysitting
services is permitted.
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BANKS
Wells Fargo 610 1st Street (619) 515-
1460
Washington Mutual 1415 India Street (619) 237-
1090
Bank of America 450 B Street (619) 515-
7574
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BANNERS
All signs, banners, and gobos must be installed by American Audio Visual Center if
they are being connected to any part of the walls or ceiling. Banner placement inside or
outside of ballrooms and or meeting rooms, must be approved in advance by the Hilton
January 17, 2011
Bayfront Event Manager. All Banners must be fitted with grommets or pockets.
Banners or signs with weights over 50lbs may require chain motors and or truss. Signs
may not obstruct sprinkler heads and must have a clearance of no less than 18 inches.
All signs must meet Fire Marshal guidelines.
PRICING
$50.00 for Air wall Track Hanger (weekly rate)
$75.00 per banner (minimum charge for banners 5’x7’ or smaller)
Custom quote required for banners larger than 5’X7’ or multiple banners.
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BANQUET BEVERAGE SELECTION
The Hilton San Diego Bayfront offers a choice of call, premium, and super premium
beverages on banquet bars. Specialty items are available upon request. Please contact
your Catering / Event Manager for the current selections available of the following
beverages:
Call Brands
Premium Brands
Super Premium Brands
Cordials
Beer and Wine
Non-Alcoholic Beverages
All banquet bars serve wines by the glass, domestic and imported beers, soft drinks,
juices and mineral water. Non-alcoholic beers and wines, blended drinks and
champagne by the glass are available upon request.
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BANQUET CURFEWS
As a courtesy to our hotel guests there is an outdoor function curfew of 10:00 p.m. In
accordance with California liquor laws, all alcoholic beverage sales will begin no earlier
than 11:00 a.m. and conclude no later than 1:30 a.m.
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BANQUET EQUIPMENT
Items in our banquet inventory are for your use at no additional charge. Any equipment
requested not in inventory, which have associated costs, will be passed on to your
group. Below is a list of available equipment:
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Tables:
Banquet 66‖ Rounds
Banquet 72‖ Rounds
Classroom 6’ x 18‖
Standard 6’ x 30‖
Round High Top 36‖
Cocktail Round Table 36‖
7 Registration Counters: (6) 6’ x 42‖ & (1) ADA counter 6’x30‖.
Lecterns:
Standard
Tabletop
Risers (each piece):
6’ x 8’ pieces in various heights
For more information on banquet equipment, please see your Catering/Event Manager.
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BANQUET MENU SELECTION
We request that banquet menus, room arrangements, and other details pertinent to your
convention be submitted to your Catering/Event Manager (30) days prior to your
conference date. We are happy to custom design menu proposals for your group and
assist in selecting the proper menu items and program arrangements to ensure a
successful event.
Specialty and theme parties may be designed to meet your particular needs. Special meal
requests can be accommodated. Please advise your Catering/Event Manager in advance
with any special dietary requirements.
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STANDARD BANQUET TERMS AND CONDITIONS
1. ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function
space assigned indicates the space is tentatively being held and will be held on a definite
basis upon signing of the Banquet Event Order (―BEO‖). The terms and conditions of
any group sales or catering sales agreement previously signed regarding this event remain
in force and the BEO is intended to provide specific function/event information in
support of the original agreement. If for any reason the function space reserved is not
available for your event, you agree that we may substitute space of appropriate size and
comparable quality for your event. If you plan to print or publish the assigned space,
please contact us first to confirm the room assignment.
January 17, 2011
2. GUARANTEE OF ANTICIPATED REVENUE: At least 72 hours
(3 business days) before your event, you must inform us, in writing, of the exact number
of people who will attend your event. The arrangements set forth on the reserve side of
your EO will serve as the final arrangements for your event. The services, products, fees,
etc. as noted will be provided at the time of your event and you will be charged based on
the event guarantee that you give us or the number of people indicated at the time you
signed the sales agreement or the BEO, whichever is greater. We will not undertake to
serve more than 3% more than this guaranteed minimum.
3. LABOR CHARGE: If the guaranteed number for your event is less than 25
persons, we will add a $75 labor charge to your account. This will be used to cover our
costs of the event and will not be distributed as a service charge or gratuity to our
employees working at your event.
4. OVERTIME: You agree to begin your event promptly at the scheduled start time
and agree to have your guests, invitees and other persons vacate the designated event
space at the end time indicated on the final BEO. You further agree to reimburse us for
any overtime wage payments or other expense incurred by us because of your failure to
comply with these regulations.
5. GRATUITY & SERVICE CHARGE: 22% of the food and beverage total plus
applicable state or local tax will be added to your account as a gratuity and partially
distributed to servers, and where applicable, bussers and/or bartenders assigned to the
Event.
6. PRICE INCREASES: There may be increases in prices due to unforeseen
changes in market conditions at the time of your event. We will communicate these
increases to you in advance. We will require written confirmation that you agree to pay
these increased prices. Alternatively, we, at our option, may in such event make
reasonable substitutions in menus and you agree to accept such substitutions.
7. SET UP CHARGES. Should extensive meeting room set-ups or elaborate
staging be required, there will be a set-up charge to cover Hotel costs and additional
labor. If equipment is necessary that exceeds Hotel’s inventory, then you agree to pay for
the cost of renting this additional equipment. You agree to indemnify us for any damage
caused to any Hotel property as a result of drayage related to your event, whether caused
by you, your agents, employees, or contractors.
8. OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring into
the Hotel alcoholic beverages. You must obtain prior approval from us before you bring
in any food or non-alcoholic beverages from outside sources. A Hold Harmless
Agreement and Liability Insurance are required if food or beverage products not
purchased and served by Hotel staff are brought in for consumption by your guests.
Service fees will apply to any outside food or beverage served in our function space
regardless if Hotel labor is required.
9. AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel
facilities being rented for you including guest rooms, common areas and transportation
services will be in compliance with our public accommodation requirements under the
Americans with Disabilities Act. You agree that you will furnish to us a list of any
auxiliary aids needed by your attendees in meeting or function space at least two weeks
January 17, 2011
prior to your event. You agree to pay all charges associated with the provision of such
aids by the Hotel.
10. PROMOTIONAL CONSIDERATIONS: We have the right to review and
approve any advertisements or promotional materials in connection with your function
which specifically reference the Hilton name or logo. Hilton does not offer or accept any
terms or conditions which provide commissions, rebates, HHonors points or other forms
of compensation related to revenue for food, beverage, room or equipment rental.
11. CANCELLATION: You may cancel this Agreement only upon giving written
notice to us. The parties agree and understand that in the event of a cancellation, our
actual damages would be difficult to determine. Therefore, you agree to pay the
liquidated damages outlined in your sales agreement, if any, or the guarantee amount as
set forth in paragraph 2, whichever is greater. As products and services must be
purchased and scheduled in advance, notification seven (7) business days or less before
the event will require all charges (including labor and service fees, rentals and applicable
taxes) for the final guarantee or contracted number of guests will be charged. Additional
damages may be owed for cancellation of your sleeping room contract.
12. CONDUCT OF EVENT: Group agrees to comply with all applicable federal,
state and local laws including health and safety codes and federal anti-terrorism laws and
regulations including compliance with the provisions of 29 CFR part 470, and our rules,
copies of which are available from the hotel’s sales department. Group agrees to
cooperate with Hotel and any relevant governmental authority to ensure compliance with
such laws. You assume full responsibility for the conduct of all persons in attendance at
your event and for any damage done to any part of our premises during the time of your
event. Should you require any rigging services for this event, all such services must be
arranged through the in-house AV provider or the Hotel and you will be responsible for
all costs associated therewith.
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BELL SERVICES
Our bell services department is responsible for the movement of your luggage and the
delivery of all non-food and beverage amenities and golf bag handling/storage.
Porterage charges will be set forth in your contract. The current rate is $5.25-$7.00 per
person, plus state tax, round trip and is subject to change. Departure notices, bag pulls,
and luggage storage should be coordinated with our Event/Guest Services Manager.
Box movement charges $1 per box or $10 per cart per move.
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BILLING
Should you require a master account for billing purposes, please complete and return our
credit application. Upon approval, master accounts will be assigned per your
instructions. Please be sure to advise your Catering/Event Manager in advance for any
specific instructions on how you would like your bill organized. We recommend on-site
daily review with the Group Billing Coordinator.
January 17, 2011
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BOX LUNCHES
Box lunches are available through Banquets. We can help you create your own
customized lunch. If you wish to order box lunches for your group, your Catering/Event
Manager will arrange the order for you and provide delivery to your specified location on
the property.
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BUSINESS CENTER
The UPS Store Business Center’s hours of operation can be tailored to meet the needs
of your attendees. For more information, please contact the UPS store directly. Our
experienced staff is ready to assist you with:
Full service packaging
Faxing
Laser printing
Notary services
Postage stamps
Color copies
Office Supplies
Money orders. Wire transfers
Binding, laminating and collating
Business hours are:
7:00 a.m. - 8:00 p.m. Monday through Friday
8:00 a.m. - 4:00 p.m. Saturday and Sunday
619-321-4201
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BUS/BUS COMPANIES
San Diego Bus Charter (619) 232-5049 www.sdsuntours.com
Gray Line San Diego (619) 477-8689 www.sandiegograyline.com
San Diego Limo Buses (619) 225-8466 www.limobuses.com
US Coach Ways (800) 359-5991 www.uscoachways.com
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CAR RENTAL AGENCIES
The Hilton San Diego Bayfront recommends Hertz Rental Car. The agency is located in
the Promenade Foyer East and can be reached at 619-321-3164.
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January 17, 2011
CASH PAYING GUESTS
In the event a hotel guest does not have a major credit card to secure his/her room, the
Hilton San Diego Bayfront will require full payment in advance for room and tax
charges. In addition, there will be a $50.00 per day refundable deposit for incidental
charges. If the guest does not wish to establish credit for incidental charges, the
guest room phone will be restricted to room-to-room calls. All room folio charges from
the Food and Beverage outlets and movie charges will also be restricted.
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CELEBRITY/DIGNITARY VISITS
Rest assured your celebrities or dignitaries will be treated with the utmost confidentiality.
Your Catering/Event Manager is happy to work with you to accommodate any needs you
have.
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CHANGING FACILITIES/DAY USE
Please contact your Catering/Event Manager regarding our changing facility. The hours
of guest room availability and rate for day use will depend on occupancy of the hotel.
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CHECK-IN AND CHECKOUT
The Hilton San Diego Bayfront features a permanent, streamlined check-in/out system
of 9 fixed auxiliary individual terminals to speed guests through the registration
process. Check-in time is 3:00 p.m. and check-out is 12:00 noon. To ensure correct
staffing of our front desk, please inform the Event Manager of your group’s arrival and
departure pattern. (All guests arriving before 3:00 p.m. will be accommodated as rooms
become available. Our Guest Service Department can arrange to check luggage for
those guests arriving early (fees may apply) when rooms are not available and for guests
attending functions on departure day.)
Early Departure
Your guests will have the opportunity to confirm their departure date at check-in
without being assessed an early departure fee. Once this departure date has been
confirmed, there will be a $75.00 early departure fee assessed in the event the guest
departs prior to their confirmed departure date.
Late Departure
Late checkouts are available upon request and subject to availability. Please contact the
Front Desk directly to discuss availability. Late check-out fees are as follows:
Noon – 1PM: Complimentary, based upon availability.
1PM-2PM: 20% of room rate
2PM-3PM: 30% of room rate
January 17, 2011
3PM-4PM: 40% of room rate
4PM-5PM: 50% of room rate
5PM and later: Additional night of room and tax
Current Fees (Subject to change)
Satellite Check-In
Satellite check-in is available for some conventions. The following conditions must be
met in order to be eligible for consideration; arrival manifest provided 5 days in advance
of major arrival. The success of a satellite check-in is very dependant on the hotel's
occupancy the evening before and flow of your arrival manifest. Your Catering/Event
Manager will be able to discuss these issues in more detail to determine if this is the
correct solution for your arrival.
Zip Checkout
With zip checkout, simply verify the charges, use the television remote or dial the
operator and leave your name and room number. Please leave your keys in the room. If
you are not departing the hotel immediately, luggage storage can be arranged at the bell
desk. All charges noted on the statement will be provided at the Front Desk or through
the mail within two days.
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COAT CHECK SERVICES
Please contact your Catering/Event Manager for coat check arrangements.
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CONCIERGE
The Hilton San Diego Bayfront Concierge Desk is located in the Main Lobby of the
hotel. They maintain a complete library of information on the many local attractions in
the area. Inquiries on dinner reservations at the hotel or in the local area, babysitting
services, local transportation schedules, and more are all available from the Concierge.
They are available daily between the hours of 7:00 a.m. to 11:30 p.m. and can be
reached by dialing ext. 4291/4292.
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CONVENTION CENTER- SAN DIEGO
San Diego Convention Center
111 West Harbor Drive
San Diego, CA 92108
(619) 525-5238
Web Address: www.sdccc.org
January 17, 2011
The San Diego Convention Center is located on sparkling San Diego Bay in the heart of
a vibrant downtown. Abundant, flexible space and five-star service make the San Diego
Convention Center the meeting planner's choice for hosting major conventions, trade
shows, meetings and special events. From floor plans to pricing guides to policy details,
there can never be too much information when planning a successful event.
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CORKAGE
The hotel will require a corkage fee for any outside food or beverage, please contact your
Catering/ Event Manager for details.
CREDIT CARDS
The Hilton San Diego Bayfront accepts most major credit cards including American
Express, Diners Club, JCB International, Optima, MasterCard and Visa.
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CREDIT POLICY Unless you have established credit in advance with us, you will need to pay the entire
contract price in cash or by certified check at least three business days prior to your
function or by personal bank check two weeks prior to your function. If you would like
to establish credit, please contact your Catering/Event Manager for more information.
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CURRENCY EXCHANGE
The front desk currently exchanges the following currency at the prevailing rate from:
Australia: Dollar, Bahamas: Dollar, Canada: Dollar, Cayman Islands: Dollar, China:
Yuan, Denmark: Krone, England: Pound, Euro, Hong Kong: Dollar, Jamaica: Dollar,
Japan: Yen, Mexico: Peso, New Zealand: Dollar, Norway: Krone, Saudi Arabia: Riyal,
Singapore: Dollar, Sweden: Krone, Switzerland: Franc.
If a large amount of money is to be exchanged, we strongly recommend handling the
exchange through your home bank.
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DANCE FLOOR
Interlocking 4’x4’ parquet wood dance floor pieces can be combined to fit the size of
room and number of guests. Dance Floor sizes based on hotel inventory.
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January 17, 2011
DEBRIEF (POST-CONVENTION MEETING)
We encourage our customers to meet with our General Manager during or after the
meeting to provide and review feedback. Your Event Manager will coordinate a
convenient time.
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DECORATIONS
Please contact your Catering/Event Manager for a description of items available as well
as complete party package menus. We are happy to suggest ideas on novel favors,
souvenir menus, printed programs, creative ice carvings, theme food presentations, and
room accent decor and specialty linens.
We are not responsible for any loss or damage to property belonging to you or your
attendees and do not maintain insurance covering it. All displays and/or decorations will
be subject to our written approval and we reserve the right to contract and charge for
hotel staff to provide the labor for any installations or removals of such.
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DESTINATION MANAGEMENT COMPANIES (DMC) Our preferred vendor has successfully worked with the hotel and is listed below for
your reference.
ACCESS DMC
3515 Hancock St, St 200
San Diego, CA 92110
Sterena Strickland
619-299-2200
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DEPOSITS Required group cash deposits are outlined in your sales contract. Cash deposits may be
made at anytime throughout your stay and placed to your master account balance.
Full pre-payment of room and tax is required for guests not wishing to utilize a credit
card upon check-in.
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DIAGRAMS
Diagrams are available on our website or by contacting your Catering/Event Manager.
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January 17, 2011
DIETARY REQUIREMENTS
Our Chef will provide meals for your attendees with special dietary requirements. Please
advise your Catering/Event Manager if a special meal is required.
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DINE AROUND
Dine Arounds for your group can be scheduled through your Catering/Event Manager.
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DIRECTIONS TO THE HOTEL
From San Diego Airport:
Start out going West on North Harbor Drive (about 3 miles)
Pass the San Diego Convention Center
Right on Park Blvd, hotel is on the left side
From North:
5 South
Exit Caesar Chavez
Left off Exit
Right on Caesar Chavez
Right on Harbor
Left on Park, hotel is on the left side
From South:
5 North
Exit Caesar Chavez
Left off Exit
Right on Harbor
Left on Park, hotel is on the left side
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DOCTORS ON CALL
The Hilton San Diego Bayfront does not have a medical doctor on call. Please refer to
Medical Facilities/Services portion of the Resource Guide.
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DRESSING/GREEN ROOMS
Please contact your Catering/Event Manager regarding dressing/green rooms.
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January 17, 2011
DRUG STORES
Longs Drugs 645 Market Street (619) 234-5900 Store
(619) 234-5952 Pharmacy
Sav-On Drugs (In Albertsons) 655 14th
Street (619) 237-1247 Store
(619)237-9127 Pharmacy
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DRY-CLEANING
Complete laundry services are available by dialing the Bell Desk at extension 56.
Garments picked up or dropped off prior to 8:30 a.m. are returned to guests by 6:30 p.m.
the same evening. Priority and overnight services available. Garments picked up or
dropped off after 9:00 a.m. will be returned the following day by 6:30 p.m. If you
anticipate heavy usage of laundry service, please notify your Event Manager so extended
hours of operation or an outside service can be arranged.
Please note that there is no service on the following Holidays: Easter, Thanksgiving and
Christmas Day.
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eEVENTS
Hilton Family’s online booking channel for small groups and meetings. For more
information regarding eEvents, click on
http://www.hilton.com/en/hi/promotions/learneevents/index.jhtml
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ELECTRICAL
The Engineering Department provides assistance with all your mechanical and electrical
needs. Please contact your Catering/Event Manager if you require an electrical services
request form to secure additional power and/or labor services. All requests for power
requirements are to be communicated to your Catering/Event Manager.
A complete production package is also available through your Catering/Convention
Services Manager. Please see forms for pricing and ordering.
For further questions, our electric department can be reached at (619) 321-4363
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January 17, 2011
ELEVATORS
(11) Guest Room elevators located in the Main Lobby.
(2) Parking Garage elevators located in the parking garage, walking ramp
located in parking garage to bring guests to second floor front desk hotel
entrance
(1) Service elevator with interior dimensions of 5’-8‖ wide x 8’-7‖ deep x 8’
high, Capacity 5,000 lb, to meeting rooms 2-4 via service corridors. Load in
from ground level.
(1) Freight elevator with interior dimensions of 7’-8‖ wide x 11’-2‖ deep x 9’-6‖
high, Capacity 8,500 lbs to meeting rooms 2-4 via service corridors. Load in
from ground level.
(1) Freight elevator with interior dimensions of 10’ wide x 20’ deep x 9’-6‖ high
Capacity 12,000 lbs, to meeting rooms 2-4 via service corridors. Load in from
ground level.
Additionally we have 5 internal service elevators available for smaller deliveries
to all floors.
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EMERGENCY PROCEDURES
The Hilton San Diego is fully prepared to handle different types of situations to assist
our guests. The following is information on our emergency procedures:
The hotel internal emergency number is 55; you can dial this number from any
hotel phone.
The hotel has an emergency response team 24 hours a day. In the event of an
emergency, calling the emergency number 55 will initiate the appropriate
response.
Paramedics, Fire Department, and the Police Department are all located
approximately 5-10 minutes from the hotel.
Our Security Department and a small number of other employees are trained in
CPR and First Aid.
The closest medical center/ hospital is Sharp- Reese Stealy Medical center and
they are located at 2001 4th
Avenue, San Diego CA 92101 at can be reached at
(619) 446-1539
Emergency evacuation routes and procedures are located on the inside of all
guest room doors.
The hotel has sprinklers throughout and each guestroom has a smoke detector.
The fire alarm system includes one way voice communication to all floors.
Security cameras are provided in public areas.
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January 17, 2011
ENTERTAINMENT
The Hilton San Diego recommends the following companies for Music and
Entertainment:
Artistic Productions (619) 593-7367 Disc Jockey
Maximum Impact (760) 942-7117 Disc Jockey
Hot Pursuit (760) 751-1876 Band
Wayne Foster (760) 603-8000 Band
Richard James (619) 582-5250 Pianist
Theo and the Zydeco Patrol (858) 344-9874 Zydeco
Kathy Kavanaugh (760) 889-3340 Harpest
Steele Parade (562) 989-1060 Steel Drums
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ENVIRONMENTAL COMMITMENT
At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible
environmental activity is good for both our business and the community. Hilton has
developed a comprehensive company-wide policy to promote business practices that
help preserve the environment. We provide guidelines for all of our facilities, and our
goals are to ―Reduce – Reuse – Recycle‖ as much as we can. We are currently adhering
to the following environmentally friendly procedures and products;
Meeting rooms installed with eco-friendly fluorescent lighting
Recycle compactor for all recyclable items; including paper, plastic, aluminum
and cardboard
Linen program in all guest rooms with optional towel and sheet replacement
Providing banquet beverages in bulk and or with using reusable or recyclable
products
Purchasing locally grown produce in season and purchasing from local
companies whenever possible
Low flow toilets and showerheads in all guest rooms
Low flow toilets in meeting room restrooms
The Hilton Family of Hotels is committed to reaching the following goals by the
year 2014:
Reduce energy consumption form direct operations by 20%
Reduce Co2 emissions by 20%
Reduce output of waste by 20%
Reduce water consumption by 10%
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January 17, 2011
EXHIBITS
Currently the Sapphire Ballroom can accommodate up to (203) 8’x10’ or (167) 10’x10’
exhibit booths and Indigo Ballroom can accommodate up to (138) 8’x10’ or (114)
10’x10’ exhibit booths. For professional exposition services the Hilton San Diego
Bayfront has selected Freeman as the preferred exposition company. Two months prior
to your exhibit date, your Event Manager will need to be provided with Fire Marshal-
approved floor plans. Please request the hotel’s Exhibit and Production Guidelines
from your Event Manager.
Freeman
One Park Boulevard
San Diego, Ca 92101
Attn: Amy Flock
(858) 320-7800
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FAX MACHINES
The Guest Fax machine is located at the Concierge Desk in the Main Lobby. Fax
machines are also available to rent through American Audio Visual Centers with
advance notice.
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FAX NUMBERS
For Guests: (619) 564-3344
Sales Complex: (619) 270-2601
Event Services: (619) 321-4316
Executive Office: (619) 321-4321
Finance: (619) 321-4315
Purchasing : (619) 321-4304
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FIRE CODES
The following are a few general regulations that typically fall under local fire authorities’
specifications. They should be considered when planning and coordinating space,
decorations, etc., in the ballrooms and meeting rooms, as well as all other applicable
laws, codes, and regulations.
Where exits are not immediately accessible from an open floor area, safe and continuous
passageways, aisles or corridors shall be maintained leading directly to every exit and
shall be so arranged as to provide convenient access for each occupant to at least two
exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to
which they are leading.
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There will not be any setup permitted in front of any exit doors. Staggering of dining
tables is not permitted. All room sets must be in compliance with the local Fire
Department regulations pertaining to occupancy load, mandatory aisles and ceiling
clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking
demonstrations, laser exhibits (including tabletop) or extensive productions with staging
and props must have a certified permit from the local Fire Marshall. All associated fees
for permits, floor plan approval and stand-by fire watch are your responsibility and final
approved copies must be received at least three days prior to the event.
Every required exit, exit access or exit discharge shall be continuously maintained free of
all obstructions or impediments to full instant use of fire or other emergency.
No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access
thereto, egress there from, or visibility thereof.
Hangings or draperies shall not be placed over exit doors or otherwise located as to
conceal or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not
be placed in or adjacent to any exit in such a manner as to confuse the direction of the
exit.
No open flame devices shall be used in any meeting rooms. When necessary for
ceremonial or religious purposes, the fire marshal having jurisdiction may permit open
flame lighting under such restrictions as are necessary to avoid danger of ignition of
combustible materials or injury to occupants.
Any furnishings, decorations, and stage settings shall be fire retardant treated and must
display certificate of proof. Local fire authorities in advance of event set-up shall
approve all extensive production plans.
Distance between tables must be equal to or greater than the required aisle width plus 19‖
for chairs on one or 38‖ for chairs on both sides.
It is ultimately the group’s responsibility to ensure that your event complies with all
applicable laws, including, but not limited to fire and safety codes, rules and regulations.
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FITNESS CENTER
The ―Aquazul Wellness Center,‖ located on the lower level of the hotel, is owned and
operated by WTS International. Hours of attendant operation is from 5:30 a.m. to 10:00
p.m. daily, except for holidays, in which the limited hours of 8:00am to 6:00pm apply.
Admittance to the fitness area is complimentary. Fitness center can be accessed at (619)
321-4290
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January 17, 2011
FLAGS
Our Banquet Department currently has (4) United States flags, (4) California State
flags, (1) Canadian flag, (2) Mexican flags, (1) Israeli flag, (1) Japanese flag, (1)
Russian flag, (1) UK flag, (1) Chinese flag, (1) French flag, (1) German flag, and (1)
Italian flag in inventory. If you require additional flags, please discuss rental costs with
your Catering/Event Manager.
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FLORAL/FLORIST
Consult your Catering/Event Manager for assistance with a proposal for your special
event or recommendations for preferred local florists.
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FOOD DONATIONS Hilton is committed to assist our communities in the effort to alleviate hunger in this
country. Our hotels often have prepared food available that can be donated to charitable
organizations for service to their constituencies. Consult your catering/event manager for
more information.
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FREIGHT ELEVATORS
(1) Service elevator with interior dimensions of 5’-8‖ wide x 8’-7‖ deep x 8’
high, Capacity 5,000 lb, to meeting rooms 2-4 via service corridors. Load in
from ground level.
(1) Freight elevator with interior dimensions of 7’-8‖ wide x 11’-2‖ deep x 9’-6‖
high, Capacity 8,500 lbs to meeting rooms 2-4 via service corridors. Load in
from ground level.
(1) Freight elevator with interior dimensions of 10’ wide x 20’ deep x 9’-6‖ high
Capacity 12,000 lbs, to meeting rooms 2-4 via service corridors. Load in from
ground level.
Additionally we have 5 internal service elevators available for smaller deliveries
to all floors.
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GENERAL MANAGER
J. Peter Lynn began his Hilton career in 1992 as a Hilton consultant for the corporate
office. Lynn became the Resident Manager of the Los Angeles Hilton & Towers in 1993.
In 1995, Lynn was promoted to General Manager for the Hilton Seattle Airport Hotel. He
has also been the General Manager at the Hilton Chicago O’Hare as well as the Palmer
House Hilton in Chicago.
January 17, 2011
Lynn who was born and raised in Cleveland, Ohio and is the son of former Secretary of
Housing, James Lynn, was raised and educated in the Washington DC area. Lynn has
relocated to San Diego with his wife and two children.
He was very active in the Chicago community over the past four years, as a commissioner
for Chicago’s State Street. Lynn also served on the board of the Illinois Hotel and Lodging
Association, the Chicago Loop Alliance and was a representative from Illinois on the
Republican Roundtable. An authority on American and European Cuisine, Lynn was
recently inducted into the Chaine des Rotisseurs.
J. Peter Lynn is thrilled to welcome your group to the Hilton San Diego Bayfront.
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GIFT IDEAS
http://www.hiltontohome.com/ - The Hilton Serenity Collection
http://www.hilton.corplogoware.com/?rep=hilton - Olympic Merchandise
http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection
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GOLF COURSE INFORMATION
Torrey Pines Golf Course
11480 North Torrey Pines Road
La Jolla, CA 92037
(858) 452-3226
Torreypinesgolfcourse.com
Steele Canyon Golf Course
3199 Stonefield Drive
Jamul, CA 91935
(619) 441-6900
Steelecanyon.com
Salt Creek Golf Club
525 Hunte Parkway
Chula Vista, CA 91914
(619) 482-4666
Saltcreekgc.com
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January 17, 2011
GRATUITIES
Informally known as tipping, in the United States, tipping is voluntary. Tips are supposed
to be rewarded for services performed as well as a supplement to an employee's income
(gratitude). Recommendations for housekeeping - $2.00-3.00 per day, Bellman - $1.00 per
bag and discretionary for above and beyond services provided for you. Disclosure: all
gratuities not outlined in the contract are discretionary.
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GREEN KEY
A hotel that exemplifies the highest standards of environmental and social responsibility
throughout all areas of operations. The hotel employs cutting edge technologies, policies,
and programs which set the international standard for sustainable hotel operations. The
Hilton San Diego Bayfront is rated at a key level 5, which is the highest level.
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GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P.)
Manage room blocks proactively with automated cross-reference of group registration
lists against hotel reservations.
Automates the process of all reservations booked within or around an associated
group block
Reduces exposure to attrition or performance damages
Ability to monitor booking pace
No charge – it’s FREE
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GROUP CHECK-IN, ARRIVALS AND DEPARTURES
The Hilton San Diego Bayfront has a specially designed group entrance to accommodate
the needs of your group. It has a porte cochére and ample room for bus loading and
unloading. It is also conveniently located near the ballrooms and meeting rooms. This
area may be reserved and set up for satellite check-in and convention registration,
depending on your arrival pattern.
All coach arrivals will be directed to the group entrance, as the front entrance becomes
easily congested and large movements can be more efficiently accommodated at the
group entrance.
Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental
charges, unless we have agreed to accept a letter of guarantee from your organization,
and it is on file at time of check-in.
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If your guests are arriving via group transportation and an arrival manifest has been
supplied, we will be happy to have all of the rooms assigned in advance and key packets
prepared. If your guests will be arriving at scattered times throughout the day with no
transportation arrangements made or arrival manifest, we will assign rooms on a first-
come, first-serve basis.
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GUEST LIST MANAGER
An on-line tool provided by Hilton to group customers that allows them to manage their
group’s reservations on-line and provides on-line guest list information.
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GUEST ROOMS
The hotel’s current bedding breakdown is as follows:
384-Kings; 806-Queen/Queens.
California state law and local enforcement of national fire codes mandate that there is a
maximum of four guests per room (adults/children).
Hilton is pleased to present ―The Serenity Collection‖, today’s premier bedding package
including pillow top mattress and luxury linens. Did you enjoy your night’s sleep? Visit
www.pacificcoast.com to order your own Serenity bed.
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GUEST ROOM DELIVERIES
Bell Services delivers non-food or packaged deliveries to the guest rooms. The charge for
deliveries is as follows:
(Outside Room Deliveries) - $2.75 ea. per room/per item will be charged for any 1
piece item to be placed under door, outside door or 1pc. Door- hanger. Examples:
Newspapers, flyers, door-hanger, magazines, brochures, pamphlets, newsletters,
etc. NOTE: Door hangers with Poly bags or Dr. bags with various items inside bag
to be placed on the doors. (See Excessive/Bulky deliveries below for quotes)
(Inside Room Deliveries) - $3.75 ea. per room for one item, plus an additional
$1.00 per extra item, will be charged for any gifts that require item to be placed
inside the guest room. NOTE: Price is subject to change if there are multiple items.
(Excessively Large/Bulk deliveries) – Starting at $5.00 ea. per room/per item will
be charged for any excessively large or bulk deliveries that involve Dr. bags, Poly
bags or any door hangers with various products inside bag. See Catering/ Event
manager for exact pricing.
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January 17, 2011
GUEST SERVICE HOTLINE
Guests with specific needs or requests may pick up a house phone and dial extension 51. A
hotel operator will direct your needs to the appropriate hotel contact.
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HAIR SALON
Salon De Marcus 685 2nd
Ave (619) 239-2887
Well-Heeled 350 10th
Ave (619) 338-8385
Ellure Salon 509 Park Blvd (619) 239-1980
Studio M 1399 9th
Ave (619) 234-3611
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HHONORS The Hilton San Diego Bayfront is proud to offer the following benefits to HHonors
Members:
Points and Miles Fact: Hilton HHonors
® gives you more choices with every stay, offering hotel points and
airline miles with more than 50 partners. You can even convert HHonors points to miles,
and vice versa, with participating airlines.
No Blackout Dates
Fact: If there’s a standard room available at any Hilton Family hotel or resort worldwide,
you can redeem points for it—no exceptions, no fine print. It’s that simple.
Only Hilton HHonors Fact: HHonors offers more ways to earn, more ways to redeem and more availability at
more than 3,000 Hilton Family hotels worldwide. Rewards include free hotel nights,
experience getaways, dream vacations and premium merchandise. And here’s another
reason to smile: membership is 100% free
Membership Levels
Blue VIP:
Spouse stays free
Two bottles of quality drinking water, per stay
On-site HHonors Guest Manager
Ongoing program communications
Silver VIP:
All benefits of a Blue Member
Bonuses - Earn a 15% bonus on all HHonors base points
Complimentary Fitness Center access
Welcome note from HHonors Guest Manager
January 17, 2011
Gold VIP:
All benefits of a Silver VIP
Personalized VIP check-in
Bonuses - Earn a 25% bonus on all HHonors base points
Executive Level Privileges
Choose from one of the following:
Choice of 1000 Bonus Points
Upgrade Guest Room to Executive Level
Complimentary HSIA
Diamond VIP:
All benefits of a Gold VIP
Bonuses - Earn a 50% bonus on all HHonors base points
48 hour guarantee reservation
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HOSPITALITY DESKS
Your Catering/Event Manager is happy to arrange a hospitality desk for your group.
Phones may be arranged in advance with either in-house extensions or direct dial
numbers. Please note that all hospitality desks will be taken down each evening and reset
for the next day’s use.
Should you require a larger area for an office, storage or hospitality, please consult your
Catering/Event Manager for space availability.
Handwritten signs and flip charts are not allowed in any hotel public areas.
Professionally printed signs may be ordered in advance.
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HOSPITALITY SUITES FUNCTIONS
Our Room Service department of experienced professionals will be pleased to arrange food
and beverage service in our beautifully-appointed suites. Our suites can accommodate
from 10 to 80 people comfortably. Please arrange for hospitality suites in advance, and give
notification of menu choice at least 72 hours in advance to your event/ catering manager.
HOTEL FACTS/HISTORY
The following is a fact sheet for the Hilton San Diego Bayfront:
Location: San Diego, California
Address: One Park Boulevard, San Diego CA 92101
Opening date: December 3, 2008
Telephone: (619) 564-3333
Facsimile: (619) 563-3344
Reservations: (800) HILTONS
January 17, 2011
Website: www.sandiegobayfront.hilton.com
Managed By: Hilton Hotels Corporation
Ownership: Hilton Hotels Corporation and IHG
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HOUSEKEEPING
Housekeeping services each guest room daily, which consists of general cleaning. Should
one of your guests require special times of service, requests may be made directly with
Housekeeping or your Catering/Events Manager.
The suggested housekeeping gratuity is $2.00-$3.00 per day. Some groups may have the
gratuity rate predetermined in the contract and billed to the master account.
Each guest room includes feather down pillows, with an additional foam pillow and extra
blanket in each closet. Also each guest room is provided with several special service
amenities either at no charge or for a nominal fee. These items include: an iron and
ironing board, coffee makers, hairdryers, bath/shower amenities, and extra pillows.
Additional bedding available for children: cribs and rollaways. Please note there is a
maximum of four persons (including children) allowed per room.
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IN CONJUNCTION WITH (ICW’S)
Any group hosting an In-Conjunction with Event is solely responsible for all charges and
activities. The hosting convention must authorize all arrangements for meeting space,
assignments, food, beverage, etc.
Groups meeting in conjunction with a conference, but not part of the official convention
program who require meeting space and separate billing, are subject to credit approval.
All meeting space, if available, will be at the hotel’s normal prevailing room rental rates
and will be subject to the hotel’s standard contract terms and conditions.
A listing of all ICW’s should be sent to the hotel no later than 90 days prior to the actual
event, so that they can be individually contacted by the Event Department to set up food,
beverage and billing arrangements. Events can be reached at (619) 321-4312.
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INDEMNIFICATION To the extent permitted by law, you agree to protect, indemnify, defend and hold
harmless the Hotel, Hilton, and the Owner, and their respective employees and agents
against all claims, losses or damages to persons or property, governmental charges or
fines, and costs (including reasonable attorney’s fees), arising out of or connected with
your function, except those claims arising out of the sole negligence or willful
misconduct of the hotel.
January 17, 2011
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IN-ROOM DINING (ROOM SERVICE)
Our In-room Dining is open from 6am- to 10:30pm daily for breakfast, lunch, dinner,
snacks and beverage service and can be reached at extension 54 in-house.
A variety of amenities are also available through Room Service.
Room service gratuity is 20% and is posted automatically on all checks. There is also a
delivery fee of $4.00 per order, plus 8.75% tax. (Gratuity and Delivery Fee Subject To
Change)
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INTERPRETATION/TRANSLATION SERVICES
The Hilton San Diego Bayfront has team members that can assist
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INTERNET SERVICES (GUEST ROOM)
All of our 1,190 guest rooms have high-speed Internet DSL modem on each desk. In
addition, we have wireless Internet access in all of the public areas of the hotel as well as in
all of our 1,190 guest rooms. If a guest is using high-speed in their guest room (via
Ethernet cable), wireless access throughout the public space areas of the hotel will work
with the same sign-on information at no extra charge (with the exception of the meeting
room floors and ballrooms). Standard High speed internet with VPN connection: $13.95
per day.
Please contact your Catering or Event Manager for Internet pricing in meeting rooms.
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KEYS AND CARDS/ MEETING ROOMS
Please contact your Catering/Event Manager if you would like private keys to any of your
meeting, office, or hospitality rooms. The door lock will be changed or the key card re-
programmed and there will be a charge of $50.00 per door for up to 7 keys and you are
required to sign a hold harmless agreement.
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(Customized) KEY CARDS
Please contact your Catering/Event Manager if you would like custom keys for your
group. They are an excellent way to market your organization.
January 17, 2011
KEY HOTEL CONTACTS
General Manager J. Peter Lynn (619) 321-4424
Hotel Manager Dave Smith (619) 321-4433
Area Director of Sales & Marketing Donovan Henson (619) 270-2650
Director of Banquets Jason Sliman (321) 436-9811
Executive Chef Patrick Dahms (619) 321-4432
Director of Events/ Catering Maggie Morales, CMP (619) 321-4425
Director of Finance Konstantine Drosos (619) 321-4429
Director of Front Office Levi Seidensticker (619) 321-4447
Director of Housekeeping Ayesha Dogar (619) 321-4448
Director of Property Operations Mike Jueds (619) 321-4427
Director of Security Jesse Bowman (619) 321-4441
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KOSHER
We can provide a variety of Kosher meals to our guests. Please ask your Catering/Event
Manager for Kosher suggestions.
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LABOR
The Hilton San Diego Bayfront is represented by Unite Here as our local union. The hotel
does adhere to all union rules and regulations in accordance to the agreement signed
between Unite Here and the Hilton San Diego Bayfront. Please see your Event/ catering
manager for any questions.
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LAUNDRY/VALET – SEE DRY CLEANING
Complete laundry services are available by dialing the Bell Desk at extension 56.
Garments picked up or dropped off prior to 8:30 a.m. are returned to guests by 6:30 p.m.
the same evening. Priority and overnight services available. Garments picked up or
dropped off after 9:00 a.m. will be returned the following day by 6:30 p.m. If you
anticipate heavy usage of laundry service, please notify your Event Manager so extended
hours of operation or an outside service can be arranged.
Please note that there is no service on the following Holidays: Easter, Thanksgiving and
Christmas Day.
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LIGHTSTAY
LightStay is our internal measurement system to collect, analyze, and track
environmental and social performance at our property as well as our brands globally. In
so doing, we are able to integrate sustainability as a core performance metric and drive
January 17, 2011
economic and social returns. Your Catering/Event Manager can share detailed
information.
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LIMOUSINE SERVICES
Arrangements may be made to have a group VIP transported through an outside service.
Please contact the concierge desk at extension 4291/4292 to make arrangements.
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LINEN SELECTION
A variety of table linens are available for your various functions. If you desire specialty
linen, or would like quotes on theme-coordinated linens and chair covers, please consult
your Catering/Event Manager.
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LIQUOR LAWS
The State of California has strict liquor laws that must be followed by the Hilton San Diego
Bayfront. Because the hotel is only licensed-authorized to sell and serve alcoholic
beverages that were purchased by the Hilton San Diego Bayfront, no group may bring in
their own alcohol to be served. The legal drinking age in California is 21.
All liquor must be served by 1:30 a.m. and cleared prior to 2:00 a.m.
Your Catering/Event Manager may provide a copy of some of the applicable State of
California liquor laws upon request.
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LOAD-IN/LOAD/OUT (PRODUCTION, DÉCOR AND STAGING)
Hilton Promenade level driveway provides direct access to the Hilton San Diego Bayfront
Service Entrance. Load in/out times are scheduled through your Event Manager. To
ensure that enough space has been reserved for your move into and out of the exhibit hall,
please coordinate your requirements well in advance.
Loading Area: Served by 2 large Freight elevators and one service elevators.
Loading area is located adjacent to loading dock area.
1-Service elevator with interior dimensions of 5’-8‖ wide x 8’-7‖ deep x 8’ high,
Capacity 5,000 lb, to meeting rooms 2-4 via service corridors. Load in from ground
level.
1-Service elevator with interior dimensions of 7’-8‖ wide x 11’-2‖ deep x 9’ 6‖ high,
Capacity 8,500 lb, to meeting rooms 2-4 via service corridors. Load in from ground
level.
1-Freight elevator with interior dimensions of 10’ wide x 20’ deep x 9’-6‖ high
January 17, 2011
Capacity 12,000 lbs, to meeting rooms 2-4 via service corridors. Load in from ground
level.
Sapphire Ballroom and Indigo Ballroom Weight Load: The maximum weight load
sustainable in each ballroom is 100 pounds per square foot.
Delivery Scheduling: Exhibit materials can be delivered to the hotel during business
hours any time after the pre-arranged exhibitor set-up date. Due to fire and safety
regulations, no crates or cartons may be stored on the hotel premises.
Move-Out Date: Exhibits must be removed from the hotel on or before the exhibitor’s
dismantle time.
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LOCAL INFORMATION
ACTIVITIES:
Balboa Park
(619) 239-0512
www.balboapark.org
Balboa Park is the nation's largest urban cultural park. Home to 15 major museums,
renowned performing arts venues, beautiful gardens and the San Diego Zoo, the Park has
an ever-changing calendar of museum exhibitions, plays, musicals, concerts, and classes—
all in the beautiful and timeless setting of this must-see San Diego attraction.
Birch Aquarium
(858) 534-3474
Explore where the wonders of the ocean come alive! The mission of Birch Aquarium is to
provide ocean science education, to interpret Scripps Institution of Oceanography research,
and to promote ocean conservation.
Disneyland Resort
(714) 781-4565
disneyland.disney.go.com
―The Happiest Place on Earth‖ is an enchanted kingdom of fantasy and imagination filled
with classic family-friendly attractions and entertainment dining and shopping.
Legoland California
(760) 918-5364
www.legoland.com/california.htm
Built for real family fun with more than 50 rides, shows and attractions.
Mission Beach
Mission Beach is the center of a continuous stretch of beach known as The Strand, which
extends over two miles, beginning at the Mission Bay channel entrance and ending at the
January 17, 2011
north end of Pacific Beach. The Strand is the most popular beach area in the City of San
Diego and draws large crowds in summer.
San Diego Zoo
(619) 231-1515
www.sandiegozoo.org
The 100-acre ―World Famous‖ San Diego Zoo is home to over 4,000 rare and endangered
animals representing more than 800 species and subspecies, and a prominent botanical
collection with more than 700,000 exotic plants. It is located just north of downtown San
Diego in Balboa Park.
Seaport Village
(619) 235-4014
www.seaportvillage.com
Whether whiling away a whole day or just stepping out for an hour, Seaport Village’s 50-
plus diverse shops, 17 unique eateries and outdoor entertainment will more than satisfy.
SeaWorld
(800) 257-4268
www.seaworld.com Diego
SeaWorld of San Diego is one of the world’s premiere marine adventure parks with 200
acres of world class shows, thrilling rides and unforgettable animal encounters.
Wild Animal Park (619) 231-1515
www.sandiegozoo.org
The Wild Animal Park is an expansive wildlife sanctuary that is home to more than 3,500
animals representing more than 400 species. Its renowned botanical collection represents
3,500 species and 1.5 million specimens. Over half of the Park’s 1,800 acres (730 hectares)
have been set aside as protected native species habitat. It is located 35 miles (56 kilometers)
north of downtown San Diego in the San Pasqual Valley near Escondido, California.
RESTAURANTS:
Seafood:
Harbor House 831 West Harbor, San Diego (619) 232-1141
Oceanaire Seafood House 400 J. Street, San Diego (619) 858-2277
Anthony’s Fish Grotto 1360 Harbor Drive, San Diego (619) 232-5103
Blue Point 565 5th
Avenue, San Diego (619) 233-6623
Steaks:
Donovan’s 570 K Street, San Diego (619) 237-9700
Greystone 658 5th
Avenue, San Diego (619) 232-0225
George’s on Fifth 835 5th
Avenue, San Diego (619) 702-0440
Mexican:
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La Puerte 560 4th
Avenue, San Diego (619) 696-3466
Candelas 416 3rd
Avenue, San Diego (619) 702-4455
American:
Hard Rock Café 801 4th
Avenue, San Diego (619) 615-7625
Dakota Grill 901 5th
Avenue, San Diego (619) 234-5554
Lou and Mickey’s 224 5th
Avenue, San Diego (619) 237-4900
Asian:
Nobu 207 5th
Avenue, San Diego (619) 814-4124
Blue Ginger 715 4th
Avenue, San Diego (619) 888-0007
Italian:
Bucca Di Beppo 705 6th
Avenue, San Diego (619) 233-7272
Asti Ristoranti 728 5th
Avenue, San Diego (619) 232-8844
Tratorria La Strada 702 58th
Avenue, San Diego (619) 239-3400
Mediterranean:
Dussini 275 5th
Avenue, San Diego (619) 233-4323
Laurel 505 Laurel Street, San Diego (619) 239-2222
Spanish:
Café Sevilla 555 4th
Avenue, San Diego (619) 233-5979
Continental 901 4th
Avenue, San Diego (619) 696-8888
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LOST AND FOUND
It is the policy of Hilton Hotels Corporation to make every effort to return any found
property to its rightful owner. All found property in the hotel will be recorded, stored,
and disposed of, whether it is found in a guestroom, public space, or any other area of
your hotel. We will make every attempt to determine the legitimate owner and return the
found property. If the owner cannot be determined within ninety days (or other time
period specified by local law), the found property will be disposed of in accordance with
the state law. If no local or state law exists, or these agencies decline involvement, the
property shall be returned to the finder. This policy does not apply to minor items found
on the property such as a toothbrush, ladies hosiery, cigarettes, etc.
Lost and Found can be reached by calling extension 4235.
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LUGGAGE STORAGE
Based upon availability, a banquet/meeting room may be set aside to store hand carry
luggage for individuals leaving later in the day. It is requested that the travel staff
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supervise these items, as they will be stored at your own risk. Luggage Storage is available
24 hours a day. Luggage should be turned over to the bell desk for storage. The current
porterage rate is $7.00 per person, plus state tax, round trip and is subject to change.
Departure notices, bag pulls, and luggage storage should be coordinated with our
Event/Guest Services Manager.
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MAIL SERVICES
The UPS business center offer full service shipping services. If you have a large number of
items that need to be mailed, or require shipping materials, please contact the UPS store at
619-321-4201. They are located on Aqua level on the third floor and they offer complete
mail services as well as materials.
Please refer to your Catering/Event Manager if you would like to arrange an on-site service
for your group.
The closest United States Post Office to the Hilton San Diego Bayfront is located at 815 E
Street in San Diego and can be reached at (619) ASK-USPS. Their hours are 8:30 a.m. –
5:00 p.m. weekdays, CLOSED on Saturdays and Sundays. The nearest FedEx Kinkos is
located at 111 West Harbor Drive, San Diego Ca 92101 inside the San Diego Convention
Center and can be reached at 619-525-5450.
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MASTER ACCOUNTS
The Finance Department looks forward to establishing an accounting structure to best suit
your needs. In addition to one master account for the entire event, multiple master
accounts and affiliate master accounts can be established. For your protection, authorized
signers must be designated for each account. A daily master account review is
recommended.
In order to provide you with efficient service, it is crucial that credit arrangements are
completed accurately and entirely, to be submitted at least two months in advance. For
your convenience, a sample credit application can be found under forms.
Multiple Master Accounts:
Should your organization require multiple master accounts, the accounting department can
structure accounts to meet your needs, such as for room and tax, for banquets, for electrical
and for engineering, etc. These can all be separated for your convenience, as we know how
important the accounting process can be.
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Affiliate Master Accounts: The Hilton San Diego Bayfront will be happy to provide your sub-groups with master
accounts, if necessary. Last minute requests may be handled by producing a credit card
and must be submitted one month in advance.
Account Payment:
Payment of master accounts, based upon conditions specified in your sales contract, is
made at the end of the event upon departure by credit card or company check. Direct
billing of your master account, if established, is payable 30 days after receipt of the
statement, and can be arranged upon prior credit approval. A master account review
meeting may be scheduled daily to ensure all billing is kept accurate and up to date. We
recommend a final bill review prior to departure.
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MEDICAL FACILITIES/SERVICES
Medical Services facilities nearby:
Children's Hospital 3020 Children's Way
San Diego, CA 92123
(858) 576-1700
Gaslamp Urgent Care 250 Market Street
San Diego, CA 92101
(619) 239-9675
Naval Medical Center 34800 Bob Wilson Drive
San Diego, CA 92134
(619) 532-6400
San Diego Hospice 4311 Third Avenue
San Diego, CA 92103
(619) 688-1600
Scripps-Mercy Hospital 4077 5th Avenue
San Diego, CA 92103
(619) 294-8111
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January 17, 2011
MEETING ROOM CAPACITIES
Please contact your Catering/ Event manager for the most current meeting room capacity
chart
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MEETING ROOM DELIVERIES
For small exhibits, when a drayage company is not being used, standard boxes or
packages to and from the exhibit area will be delivered by the hotel bell staff or banquet
house staff for a charge of $1 per box, $10 per cart/per move.
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MEETING ROOM RENTAL
See Sales Agreement. Room rental varies depending upon time, food and beverage
minimums and size of meeting room needed. Contact your Catering/Event Manager for
more specific information on room rental.
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MEETING ROOM SET STANDARD
Standard meeting rooms include the following items:
Banquet or classroom tables and chairs
Linens
Pads and pens or pencils
Ice water
Lectern/ Podiums
Basic meeting room set up is complimentary. Depending upon the extent of the setup
requirements, additional charges may be incurred. Room reset fees may apply for day of
set up changes. Please contact your Catering/Event Manager for miscellaneous/electrical
charge price sheets. All meeting rooms are set non-smoking.
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NEWSPAPERS/PUBLICATIONS
Newspapers available in our Gift Shop are:
San Diego Union Tribune
L.A. Times
Wall Street Journal
New York Times
USA Today
January 17, 2011
The USA Today is delivered to guest rooms Monday through Friday.
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OFFICE EQUIPMENT/SUPPLIES
The in-house Business Center (UPS Store) offers a complete range of services including
photocopies, faxing, laser printing, word processing, shipping services, internet and email
services, PC Workstations, office equipment rentals, pagers and cell phone rentals/radio
rentals, just to name a few.
Prices are quoted on an individual basis depending on the type of equipment needed as well
as the scope of the job requested. Discuss your group’s needs with the Business Center or
with your Catering/Event Manager.
Business hours are:
7:00 a.m. - 8:00 p.m. Monday through Friday
8:00 a.m. - 4:00 p.m. Saturday and Sunday
619-321-4201
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PARKING
Valet parking is available at the front entrance of the hotel. Self parking is available in the
7th story parking structure adjacent to the hotel. Parking structure clearance is 7’. Special
VIP parking arrangements should be coordinated with your Event Manager.
Current parking rates are as follows, and are subject to change:
Valet (Overnight Guests) $35.00 per night
Self Parking (Overnight Guests) $25.00 per night (w/ in & out privileges)
Valet (Day use or Event use) $10.00 first hour, $5.00 per addtn hour (no max)
Self Parking (Day use or Event use) $5.00 per hour , with a $30.00 maximum per day.
Total Dedicated Parking Spaces:
Self and Valet Parking Spaces: 900
If you are planning a large movement or delivery of rental cars for a specific group event or
activity, please advise your Catering/Event Manager so that specific parking may be
reserved.
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PERSONALIZED ON-LINE GROUP PAGE (POG)
POG is a personalized web page for your attendees to book reservations directly online.
Available at all Hilton Family properties
Customize with your program
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Customize with your logo
No charge – it’s FREE
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PETS (POLICY)
Service animals are always welcome and will be accommodated. The Hilton San Diego
Bayfront is a pet friendly hotel. Please ask your front desk agent about special items
available for your pets. A one time, non-refundable, pet deposit is required at check in.
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PIANOS
If your group is requesting a piano or pianos for your function(s) please contact your
Catering/Event Manager for current piano rental and tuning charges.
Pianos in stock:
1 Baby Grand Piano
If your group requires additional pianos or pianos in outdoor/alternate locations, your
Catering/Event Manager can rent them from an outside source.
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POOLS
The Hilton San Diego Bayfront features a beautifully landscaped saltwater pool, spa and
deck, also featuring a snack bar and five (5) 10’ x 10’ cabanas.
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POST EVENT REPORT
For meetings and conventions with more than 100 rooms on peak night, your Event
Manager will complete a Post Event Report. This report details room pick-up and food
and beverage revenues.
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POSTING OF EVENTS
Please advise your Catering/Event Manager as to which events you want posted on hotel
schedule of events, which are located throughout the hotel. The hotel has large electrical
reader boards on each meeting level of the hotel and individual electronic signs on each
meeting room entrance. Your event manager can customize your signs and logos and
verbiage to match your programs and agendas.
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January 17, 2011
PRINTING SERVICES
The UPS Store Business Center’s hours of operation can be tailored to meet the needs
of your attendees. For more information, please contact the UPS store directly. Our
experienced staff is ready to assist you with:
Full service packaging
Faxing
Laser printing
Notary services
Postage stamps
Color copies
Office Supplies
Money orders. Wire transfers
Binding, laminating and collating
Business hours are:
7:00 a.m. - 8:00 p.m. Monday through Friday
8:00 a.m. - 4:00 p.m. Saturday and Sunday
619-321-4201
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PRODUCTION GUIDELINES
Your Event Manager will provide you with the hotel’s Production Resource Guide.
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PRODUCTION CREW MEALS
Please contact your Catering/Event Manager regarding production crew dining.
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PUBLIC TRANSPORTATION/ TAXIS/ SHUTTLES
Orange Cab (619) 223-5555
San Diego Cab (619) 226-8294
Yellow Cab (619) 234-6161
San Diego Trolley (619) 595-4949
San Diego Transit (619) 231-1466
Xpress Shuttle (800) 900-7433
Cloud Nine Shuttle (800) 974-8885
EZ Ride (800) 777-0585
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January 17, 2011
PYROTECHNICS Please refer to the Fire Codes section of the Exhibit and Production Guidelines.
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RADIOS/PAGERS/NEXTELS
We are willing to assist you in obtaining walkie-talkie radios and/or Nextels for use
during your program. Please consult your Catering/Event Manager for assistance.
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RECYCLING
At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible
environmental activity is good for both our business and the community. Hilton has
developed a comprehensive company-wide policy to promote business practices that
help preserve the environment. We provide guidelines for all of our facilities, and our
goals are to ―Reduce – Reuse – Recycle‖ as much as we can. We are currently adhering
to the following environmentally friendly procedures and products;
Please contact your Event/ Catering manager for more information
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REGISTRATION ASSISTANCE
If additional staffing is needed for your activity or hospitality desk, please consult with
your Catering/Event Manager. Registration attendants are easily scheduled with
sufficient notice.
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REGISTRATION DESKS/COUNTERS
Your Catering/Event Manager is happy to arrange a hospitality/ registration desk/counter
for your group. There are 7 registration counters available: (6) 6’ x 42‖ & (1) ADA
counter 6’x30‖. Phones may be arranged in advance with either in-house extensions or
direct dial numbers. Please note that all hospitality desks will be taken down each
evening and reset for the next day’s use, unless otherwise contracted.
Should you require a larger area for an office, storage or hospitality, please consult your
Catering/Event Manager for space availability.
Handwritten signs and flip charts are not allowed in any hotel public areas.
Professionally printed signs may be ordered in advance, easels are available.
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January 17, 2011
RESERVATIONS RAPID! RESERVATIONS AUTOMATED PROCESSING
INPUT AND DELIVERY SYSTEM Expedited reservation processing straight from your rooming list into our system. Client
uploads the rooming list, ensuring security of guest credit card information.
Eliminates dual entry process
Accurate and efficient reservations
Supports 3rd
Party Clearinghouses
No charge – it’s FREE
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RESTAURANTS/LOUNGES
Vela Restaurant:
A revolutionary concept emphasizing explorations of global coastal cuisines, innovative
wine programs and modern interpretations of culinary classics, with uncompromised views
of San Diego Bay.
Hours of Operation:
Breakfast: 6:30am-11:00am
Sat. & Sun.: Buffet open until 12:00pm
Lunch: 11:00am-3:00pm
Light Lunch at the Bar: 3:00pm-5:30pm
Dinner: 5:30pm-10:30pm
Bar: 5:30pm-10:30pm
Starbucks Coffee:
Enjoy a delicious cup of freshly brewed coffee in the full service Starbucks located on the
promenade level. Starbucks offers fresh pastries, premium deli sandwiches, Starbucks’
signature Frappuccinos, and an array of retail and amenity items. Open daily from 6:00
a.m. to 6:00p.m. Based on occupancy.
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Odysea Lounge:
A waterfront destination highlighted by cart service and hand-crafted organic cocktails.
Hours of Operation: 3:00pm-1:30am
Bay Breeze:
A poolside watering hole serving casual fare.
Hours of Operation: (Seasonal)
11:00am- 8:00pm
In room dining/ Room Service: 6am to 11pm 7 days a week. Note: Hours may vary based on occupancy.
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RESTAURANT RESERVATIONS
Reservations are strongly recommended for all restaurants in the hotel and in San Diego.
Our Concierge can assist in making restaurant recommendations and reservation.
Concierge can be reached at extension # 4291
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RESTROOMS
Public restrooms are conveniently located in the lobby, meeting room floors, spa/fitness
center, and pool deck.
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RESUMES
The Hotel Resume is a document that we share with the rest of our hotel staff, to let them
know as much as possible about your group so we can serve you in the best way possible.
The resume is distributed to our team members 7-10 days before major arrival to ensure
proper staffing. Your Catering/Event Manager will work closely with you to include all
pertinent information with all operating departments within the hotel. You will receive a
copy of the group resume to ensure your details are correctly understood and spelled out.
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January 17, 2011
RIGGING
All rigging is to be coordinated exclusively through American Audio Visual Centers.
Your Event Manager will provide you with the Exhibit and Production Guidelines and the
contact information for American AV. American Audio Visual can be reached at (619)
321-4303
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ROBES
Hilton San Diego Bayfront provides terry cloth robes in every Executive Level guestroom
on the 29th and 30th Floors, as well as in all suites. Robes are available to purchase
through the front desk or the gift shop. Please contact your Catering/Event Manager for
further details.
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ROPES/STANCHIONS
Ropes and Stanchions
(24) Pairs of stanchions with connecting rope are available for events. Please contact your
event/catering manager for more information or to request.
For more information on banquet equipment, please see your Catering/Event Manager.
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SAFES/SAFE DEPOSIT BOXES
Safe deposit boxes are located at the security dispatch behind the front desk and are
complimentary. State law limits hotel liability for valuables placed in safe deposit box.
There is a $200.00 fee for lost safety deposit box keys. In addition to safe deposit boxes,
every guest room is equipped with a complimentary in room secure safe.
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SECURITY If required, in our sole judgment, in order to maintain adequate security measures in light
of the size and/or nature of your function, you will provide, at your expense, security
personnel supplied by a reputable licensed guard or security agency doing business in the
city or county in which we are located, which agency will be subject to our approval. Such
security personnel may not carry weapons. Your Event Manager will provide you with an
up-to-date list of recommended security companies. All security guidelines, to include
indemnity and insurance aspects, will be provided to you by your Event Manager.
Please alert your event manager if you anticipate extensive media interest in your event so
arrangements can be made for a press room to accommodate reporters. If your event is
controversial or highly publicized, advance notice to security will ensure that adequate staff
January 17, 2011
is on hand so your event runs as smoothly as possible. VIP escorts can be arranged, as can
alternate entrance and exit points.
NON- emergency Security dispatch can be reached at extension # 4238
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SHIPPING AND RECEIVING
Packages for functions or sleeping rooms may be delivered to the hotel and delivered to the
UPS store, no sooner than 3 days prior to your arrival date. Your packages will be stored in
a secured area at a cost of $3 per carrier envelope, $6.00 per padded pack, $6.00 for boxes
1-10 lbs, $12 for boxes 11-21 lbs, $25 for boxes 22-41 lbs, and $50 for boxes 42-60lbs. For
large packages the pricing will be $80 for boxes 61-100 lbs, $120 for boxes 101 lbs of
heavier and $275 per pallet. Packages can be retrieved from the UPS store located on the
Aqua level which is located on the third floor. Please see your event/ catering manager for
a full price sheet. Handling fees may apply.
When shipping packages/boxes to the Hilton San Diego Bayfront, please address them as
follows:
Name (of person who will be on-site picking up the packages)
Company Name
C/O Hilton San Diego Bayfront
One Park Boulevard
San Diego, CA 92101
ATTN: UPS Store/ Business center
Hold for guest arrival
Delivery destination & date
Phone
Fax
Number of packages in that shipment
No COD packages will be accepted. The Hotel policies on safe package handling are
based on advice from the United States Postal Service (USPS) and the Federal Centers for
Disease Control and Prevention (CDC).
**All exhibit boxes and crates must be arranged through a drayage company and
cannot be shipped directly to the hotel, please see event manager for production
guidelines**
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January 17, 2011
SHOPPING
Hotel Gift Shop Hilton San Diego, Lower Promenade Level, extension # 4352
7am-10pm, 7 days a week
Horton Plaza 324 Horton Plaza, San Diego Ca 92101 (619) 239-5481
Mon-Fri 10am-9pm, Sat 10am-8pm, Sun 11am-7pm
Shops at the Del 1500 Orange Ave, Coronado Ca 92118 (619) 435-6611
Mon-Fri 10am-9pm, Sat 10am-8pm, Sun 11am-7pm
Seaport Village 849 Harbor Drive, San Diego Ca 92101 (619) 235-4014
Open daily 10am-9pm
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SIGNAGE/BANNERS
The Hilton San Diego Bayfront takes pride in the condition and aesthetic appearance of our
facility. In order to maintain a quality image for all Hotel guests, there are a few things we
ask of you during your stay:
Only professionally printed signage are allowed in the meeting/convention areas. These
signs can be used with easels or in sign stands. No handwritten signs or flipcharts are
allowed outside the meeting rooms.
No banners can be hung along the walls of the Public Areas. Banners may be hung from
the skirting of the hospitality desks and at outdoor functions. Aerial Rigging personnel
must provide the labor to hang the signs or banners at a nominal fee. Please contact your
Catering/Event Manager for pricing details.
In addition, nothing is to be placed over exit doors or located to conceal or obscure any
exit. All banners and sign hanging will be completed by American Audio Visual Center,
see banner section of the meeting resource guide.
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SITE INSPECTION/PRE-PLANNING
Please contact your Sales/Event Manager and we will gladly arrange a site inspection.
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SMOKING
The Hilton San Diego is 100% smoke-free. Smoking is only permitted in designated
smoking areas outdoors
January 17, 2011
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SOUND SYSTEM
All of the Hilton San Diego Bayfront meeting rooms and ballrooms have a basic sound
system. Please contact your Catering/Event Manager with questions. There will be a $150
each room/per day fee assessed for patching in your own equipment through the house
sound system, additional fees may apply.
Anchor systems or supplemental systems will be required for all outdoor locations. Please
make note of the hotel’s noise curfews: All outside sound system functions must end no
later than 10:00 p.m.
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SPA
Aquazul Wellness Center
Embraces the healthy lifestyles that are synonymous with San Diego. By emphasizing the
healing properties of the sea in all of our space treatments and product offerings, we have
created the perfect sanctuary to restore the mind and body. Focusing on services that
combine the natural essence of the ocean and the unparalleled attention of our professional
staff, Aquazul wellness center exists to create an environment that promotes maintenance,
recovery and inspiration.
The ―Aquazul wellness center,‖ located on the lower level of the hotel, is owned and
operated by the WTS International. This state-of-the-art facility. Please ask your Catering/
Event manager for the current spa menu.
Hours of operation:
8:00am to 8:00pm, 7 days a week
Telephone (619) 321-4290
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SPECIAL MEAL REQUESTS
Please consult with your Catering/Event Manager for any special meal requests. The
Executive Chef is pleased to accommodate your requests to the best of his abilities.
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January 17, 2011
STORAGE
Storage for your advance boxes and convention supplies is quite limited. If you are
anticipating shipping a large volume of materials, we suggest you consult your
Catering/Event Manager as soon as possible to reserve a room or plan to utilize an area in
your office or hospitality room set up. Hotel cannot provide security for these items. If
shipping valuables, please make arrangements to hire and pay for outside security.
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SUITES
Suite Descriptions
The Hilton San Diego Bayfront features 30 suites specially designed for hospitality functions
and small informal meetings. Our uniquely elegant suites offer extra living space for either
working or relaxing, and provide the perfect ambiance for entertaining visitors or clients.
For utmost flexibility, each suite parlor can connect to standard guestroom. Wet bars,
televisions, and restrooms are in each parlor.
Presidential Suites (2)
Located on deluxe floors (29th
and 30th
) are two world-class Presidential Suites at over
1626 square feet each. In addition to amenities extended to all Executive Floor guests,
these accommodations offer:
1626 square-foot parlors with one bedroom and bathroom, formal dining area, and living
room
Jacuzzi bathtub
Connecting room available
Flat screen television
Living room and dining room
Wet bar and refrigerator with separate outside service entrance
Executive Suites (2)
Located on the 27th
and 28th
floors are the Executive level Suites. Features found in the
1,086 square-foot suites include a conference table that seats eight, and a flat screen
television. Connecting room available.
Junior Suites (9)
The deluxe Junior Suites are located on floors 26-30. Features found in the 262 square-foot
suites include a conference table that seats 4-6 people. The parlor includes a living area, flat
screen television and desk with internet. Connecting room available.
Hospitality Suites (17)
The deluxe Hospitality Suites are located on floors 10-26. Features found in the 780
square-foot suites include a conference table that seats 6-8 people. Living area with flat
screen television. Large living area with fold out sofa. Desk with internet and ergonomic
chair. Connecting room available.
January 17, 2011
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SUMMIT (PRE-CONVENTION MEETING)
In order to introduce our clients to the key contacts of the hotel, we would like to arrange
a pre-convention meeting a day or two prior to your main group arrival. Please advise
your Catering/Event Manager as to who will attend from your organization and what a
convenient time would be for this meeting (time ranges from 30 minutes to one hour).
Please note that for smaller groups, a smaller more personalized meeting may be set up
involving key operational department heads.
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SUSTAINABILITY
Mission Statement: Hilton Worldwide will manage our business through a lens of
sustainability to benefit this generation and those that follow. Through action and
innovation we will lead our industry in projects and programs that:
Enhance the guest experience
Engage our employees
Improve operational efficiency
Advance building design
Strengthen our partnerships
Serve our communities
Protect our global environment
Enrich our Family of Hotels
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TAXES
The current California State General Excise Tax is 8.75%. The current California State
Hotel Room Tax is 12.64% (includes state tax and tourism).
All goods and services are subject to state tax including but not limited to food, beverage,
labor, and gratuities.
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TAXICABS
The Hilton San Diego Bayfront recommends Yellow Cab at (619) 234-6161, please
contact guests services at extension # 3701 for assistance.
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January 17, 2011
TEAM MEMBER RECOGNITION
The Hilton San Diego Bayfront participates in the following Team Member Recognition
Programs:
Be Hospitable (hospitality bucks)
Department recognition
Catch Me at My Best
Own the Group
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TELEPHONES/TELECOMMUNICATIONS
The following types of telephones are available for guests, meeting and convention service
and administrative staff. Please advise your Event/ catering manager or
Telecommunications Department, if you need the use of a phone for your program.
House phones:
Used for in-house use only. There are complimentary house phones in each meeting room.
DID Lines:
The installation fee is $200.00 plus the price of all outside calls. DID lines can be used for
Long Distance, minimal PC and fax can work as well.
DID Lines:
The following are enhancements that can be added to a DID Line:
1. Polycom Speaker Phone @ $300.00 per day, hardware rental only, price does not
include phone line.
2. Polycom with extendable microphones @ $350.00 per day, hardware rental only,
price does not include phone line.
3. Digital Multi Line Office Telephone @ $50.00 per day, hardware rental only, price
does not include phone line.
Internet Access
All meeting room Internet will be provided by the hotel, please contact your event/catering
manager for pricing sheet or customized quote. The internet department can be reached at
619) 321-4276
Guest Room Calls
Type of Call Instructions Rates
EMERGENCY 9+911 No Charge
Room to Room 7+Room Number No Charge
Local 9+Number $1.00 for 1st 60 minutes; $.10 per
minute after
800/888/8xx toll free 9+1+Number $1.00 for 1st 60 minutes; $.10 per
minute after
January 17, 2011
Long Distance 9+1+Number AT&T Operator assisted rate, less 50%
of surcharge
International 9+011+CC+CC+Number AT&T Operator assisted rate (by
country)
Local, Long Distance and International Calls will be billed to your account only when the
call is answered.
Applicable Taxes will be added. Rates subject to change.
You may obtain free rate information at any time by dialing 9+00 and ask the AT&T
Operator for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long
Distance and Operator Services. You have the right to reach other long distance carriers
from the telephone, and you may do so by dialing the access code provided by that carrier.
Direct Complaints to:
Federal Communications Commission, FCC Enforcement Division;
CCB Room 6202
Washington, DC 20554.
California Public Utilities Consumer Affairs
107 S. Broadway, Room 5109
Los Angeles, CA 90012
800-649-7570
Voice Mail
Voice Mail enables you to receive your messages when you are outside the hotel and even
after you have checked out.
To hear messages, if the red light is flashing on your guest room telephone:
1. Lift the receiver
2. Press MESSAGE key.
3. Follow recorded instructions.
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TENTS
Please contact your Catering/Event Manager regarding rental of small tents and large tents.
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THEME PARTIES
Please discuss themes with your Catering/Event Manager and ask for a copy of our latest
and most popular menus and productions. Referrals to outside Destination Management
Companies are available through your Catering/Event Manager.
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January 17, 2011
TOURS/SIGHTSEEING
Local Attractions around the San Diego area are listed below, other options can be located
at the Concierge desk, extension # 4291:
All San Diego Tours (866) 868-7786
Balboa Park (619) 239-0512
Knotts Soak City (619) 661-7373
Legoland (760) 918-5346
Midway Museum (619) 544-9600
Old Town State Park (619) 220-5422
Petco Park (Home of the Padres) (619) 795-5000
Qualcomm Stadium (home of the chargers) (619) 641-3100
San Diego Wild Animal Park (619) 234-6541
San Diego Zoo (619) 234-3153
Sea World (619) 226-3901
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TUXEDOS/FORMAL WEAR
If you are anticipating a large delivery of tuxedos on site, please advise your
Catering/Event Manager in advance.
The following company offers tuxedo rentals locally:
Gentlemans Tux Club 999 F. Street (619) 239-8901
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VOICE MAIL
All guest rooms have a voice mail message service. Group voice mails may be left;
however, please note that this process is time consuming as each room number needs to be
programmed individually. Therefore, labor fees may be assessed. Please discuss any
specific requests with your Catering/Event Manager.
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WEATHER
Depending on the season, the weather in San Diego varies from a low of 60 degrees in the
winter to a high of 90 degrees in the summer, with an overall average temperature of 72
degrees. Before visiting the Hilton San Diego Bayfront, we recommend that guests check
the local listings to determine the weather conditions.
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January 17, 2011
WHEELCHAIRS
If a guest requires a wheelchair, we can arrange a rental for them at their own expense. If
a guest requests that we rent a wheelchair, please note that we can coordinate the rental,
but will be unable to cover the expense.
The following companies have wheelchairs for rent and will deliver to the Hilton San
Diego Bayfront:
Ashley Medical (877) 297-1983
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WIRED PAYMENT
If you would like to have payment wired, please notify your Catering/Event Manager,
and instructions will be sent to you.
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WORSHIP SERVICES
The following is a list of nearby locations.
Baptist
Calvary Baptist Church 719 Caesar Chavez Pkwy, San Diego 92113
(619) 233-6487
Buddhist Buddhist Temple of San Diego 2929 Market Street, San Diego 92102
(619) 239-0896
Catholic Our Lady of the Rosemary 1629 Columbia Street, San Diego, 92101
(619) 234-4820
Christian University Christian Church 3900 Cleveland Street, San Diego 92103
(619) 295-4146
Episcopal All Soul’s Episcopal Church 1475 Catalina Blvd, San Diego 92107
(619) 223-6394
Jehovah’s Witness Kingdom Hall 2580 K Street, San Diego, CA 92102
(619) 702-5121
January 17, 2011
Jewish Ohr Shalom Synagogue 2512 Third Avenue, San Diego, 92103
(619) 231-1456
Lutheran
First Lutheran Church 1420 Third Avenue, San Diego, 92101
(619) 234-6149
Methodist Christ United Methodist 3295 Meade Avenue, San Diego, 92116
(619) 284-9205
Mormon
Church of Jesus Christ/Latter-day Saints 2510 Juan Street, San Diego, 92110
(619) 229-1757
Presbyterian Harbor Presbyterian Church 701 Fifth Avenue, San Diego, 92101
(619) 699-5950
Seventh Day Adventist
Point Loma Community Seventh Day Adventist 4425 Valeta Street, San Diego 92107
(619) 224-1206
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ZIP-OUT CHECKOUT
Simply verify the room charges from your television, using the television remote. Please
leave your keys in the room or drop them in the key drop at the front door. If you are not
departing the hotel immediately, luggage storage can be arranged at the bellman’s desk at
extension #51, folio receipt can be picked up at the front desk.
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