hilligoss booth training
DESCRIPTION
TRANSCRIPT
Brian HilligossBrian HilligossTrade Show ConsultantTrade Show Consultant
Brian Hilligoss
Clients (partial list)
• Intel (Over 400 projects in 11 years)• Nokia (10 years)• JVC Professional (10 years)• Siemens Medical • Philips Medical • Cisco Systems (nearly 100 programs) • Bosch N.A. Power Tools (7 years)• Sea Ray Boats• Computer Associates• Sikorsky Helicopters• Gates Corporation• Aloka Ultrasound• Agilent• AstraZeneca• Pressure Sensitive Tape Council
• Swiss Ray• Delta Faucets• Mitel Networks• McDonald’s• Abbott Laboratories• Broan-Nutone• Ciena • Grant Thornton• Oracle• Datascope• Bard Medical• Business Marketing Assoc.• Paradyne• AVAD• Baxter Medical
• Davol• Norcent• Deloitte Consulting• Nortel• AB Dick• ADP• Kimberly-Clark• Fisher Rosemount• Gateway• Kodak• Mercury Interactive• GE Medical• Genrad• Dupont• Office Depot
Exchange 2013 Exhibit Staff Strategic
Briefing & Training
Why Booth Training?
Comfort
What is Possible
Exhibition Opportunity
The Opportunity
Provide your target audience with a total experience:
•Morgan Services - Healthcare
•Your brand promise
•Your value
•Motivate and compel them to take action!
The Opportunity
Objective:•Capture the target audience’s attention
•Connect key messages with their interests
•Convert attendees to prospects, and prospects to customers
The Opportunity
Exhibitions reach unknown prospects:
88% of attendees who visited an exhibit had no contact with that company
within the previous 12 months.
Source: Exhibit Survey Inc’s “Trade Show Trends,” EXHIBITOR Magazine, April 2012
The Opportunity
Many attendees will be people who have NEVER talked to anyone from Morgan Services – and some of your target audience will have
NEVER heard of you - PERIOD!
Let’s get them into the sales process!
The Opportunity
Over 2000 members in environmentServices and its related disciplies.
The only Healtcare EnvironmentalServices organization affiliated with the American Hospital Association.
The Investment
To create an extraordinary experience, an investment has been made in:
•The Booth•Strategy•Personnel•Theatre presentation•Support materials•Pre-conference meeting
Changing – Possibility into Reality
• The Booth• Show Floor Strategy• Collateral• ????
Changing – Possibility into Reality
• The Booth• Show Floor Strategy• Collateral
• YOU!!!
What Makes the Difference?
“The conclusion after several thousand surveys measuring booth efficiency and success is…
The performance of booth personnel affects exhibit efficiency more than any other single factor.“
-Skip Cox, PresidentExhibit Surveys, Inc.
What Makes the Difference?
“Research indicates that one recurring dissatisfaction (among attendees) is the amount and quality of face-to-face contact available in exhibits.”
-Skip Cox, President
Exhibit Surveys, Inc.
What Makes the Difference?
Morgan has enough staff to sufficiently manage this 20x20 booth and the objectives at hand.
Be “PRESENT”Be EfficientBe ProactiveBe Engaging
What Makes the Difference?
YOU – Make the Difference!
Prepared for Action!• Knowledge is power• Be well rested• Be on time• Be dressed appropriately• Relaxed and confident• Stand away from counters• Warm smile• Open body language• Keep radar focused on attendees• No eating, drinking, chewing gum or
extended cell phone calls in the booth!
Interaction Techniques
• Approach• Qualify• Close• Record
What Matters Most?
“Everything communicates. And everything matters.”
Cathy BessantCMO, Bank of America
Approach
• First Impressions• Open Body Language• How do you hold them?• Other ideas
Open Posture
DANGER!!!
“The Clump”
Open Posture
BEWARE!!!
“The Picket Fence
or
Fortress”
Open Posture
Whoa!!!
“The Kiosk Lean”
Open Posture
STOP!!!
“The Radar - In”
Approach
Initial “hook” line:•Ask open-ended questions
•“What are you looking for here at the show?
•Tell me about the projects that you are involved in.
•What is your favorite opener?
Approach
Listen…
Qualify / Interview
Who are you talking to?•Potential Customer
•Press
•Competitor
•FRANK: Target audience – Who are we looking for?
Qualify / Interview
Probe for their interests:
“Tell me about your current projects.”“What services / solutions are you are most interested?”
“Thanks for stopping by; what are you looking for here at the show?”
Introduce them to their specific product interest .Hand off to Sales expert - if possible, handle it yourself.
Qualify / Interview
Competitor - Be professional but remember that our booth is for our customers. No need to share non-public information!
Qualify / Interview
Hand off to:
1.Frank Schaefer
1. If you speak with them directly –
Do they have an appointment?
Probe for specifics—who, what outlet?
Show them the new products.
Collect their card and escort them to Registration Desk.
Remember—there is no such thing as “off the record”!!!
Press:
Qualify / Interview
Hand off to:
Refer to a colleague in the booth. Take their card and follow up with them – post show.
Scan their Badge. Invite them to see the presentation and fill out a lead card.
Invite them to the new Morgan website.
In Doubt about a Question?
Close
Disengage:• Direct them to the theatre presentation or kiosk
presentation
• Scan badge
• Fill out lead card (only if they see a presentation.
• Give them collateral material.
• Give them your card.
• Other?
Close
CAPTURE THE INFORMATION!
•Make sure their contact information is correct•Take notes! •Note any specific interest or request•Put your name or initials on it•Scan badge
Summary
• Approach—open, friendly, curious• Qualify—ask, ask, ask! • Close—action step• Record!
Summary
Have Fun!!
MAKE BETTER NOISE!
T – 630.932.1367 M – 630.873.0152 [email protected]
I truly appreciate this opportunity and look forward to exploring ways to help you MAKE BETTER
NOISE!