highq london roadshow 2016
TRANSCRIPT
#HighQRoadshow
HighQ Roadshow, London 2016
#HighQRoadshow
Agenda
• Introduction: - James Connor
• Trends: - Ben Wightwick
• Client engagement: - Ben Wightwick
• Matter Collaboration: – Charlie Rutherford
• Transaction efficiency & Client solutions: - Charlie Rutherford
• Internal business processes: - Ben Wightwick
• Vision: - Ben Wightwick
• Questions and close
Welcome
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Trends.
A shifting legal landscape
• Intense competition
• Globalisation and mergers
• Pressure to reduce costs
• Increased focus on client needs
• Disruptive legal technology
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The age of the customer
• Client engagement is king
• Firms need to build trust and loyalty
• Clients demand added value services
• Competitive pressure sets high expectations
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Engage with clients
• Shift to a two-way conversation
• Move beyond simple file sharing
• Improve access to information
• Increase transparency and add value
Firms needs to react and adapt
• Increase operating efficiency
• Optimise transaction processes
• Adapt to market expectations
• Provide better client service
• Leverage technology solutions
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Solutions.
Vision.
Use cases
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Client engagement
• Client knowledge portals
• Current awareness and news
• Thought leadership
• Content marketing
• Campaign & event management
Client services
• Document automation
• Claims management
• Regulatory trackers
• Cross border guides
Internal collaboration
• Matter collaboration
• Management information sharing
• Online board rooms
• Social intranets
• Enterprise social networks
• Employee engagement
• Knowledge capture and sharing
• Document management
• Project management
• Merger integration
• Leadership team collaboration
External collaboration
• Client extranets
• Secure file sharing
• Relationship management
• Communities of practice
• Client financial reporting
• Legal project management
• Supplier management
Business processes
• Employee on boarding
• Tribunal case management
• Pitch / RFP management
• Contract management
Personal productivity
• File sync and share
• Large file transfers
• Task management
Transaction management
• Virtual data rooms
• Due diligence reviews
• Investor relations
• Portfolio management
• Risk and compliance
• Know your client (KYC)
• Fund raising
• Cross border deal management
Firms need a technology toolkit
• Promote the firm’s knowledge and expertise
• Provide specialist online products and services
• Facilitate internal & external collaboration
• Provide lawyers with personal productivity tools
• Enable knowledge sharing and best practice
• Provide better client service and engagement
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Our vision
The smart law firm
• Agile, efficient, responsive, optimised
• Technologically advanced and innovative
• Unified internal and external collaboration
• Deeply engaged, loyal clients and employees
• We want to provide a complete solution stack
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Questions?
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