high-value flight and tourism offers between the … group ppt_may2015.pdf · planned flights 2015...
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www.spotgroup.org
HIGH-VALUE FLIGHT AND TOURISM OFFERS
BETWEEN THE MIDDLE EAST AND EUROPE,
INCLUDING GERMANY, POLAND AND UK, WITH
ATTRACTIVE AND COMPETITIVE MARKET PRICES.
www.spotgroup.org
The Spot Group is known for more than 12 years for service and
aviation excellence between the Middle East, Europe and the rest
of the world.
Since 4th of May 2013, the SPOT Reisen GmbH with their
headquarter in Hanover, Germany has started German summer
flight schedules and subsidiary services, including flights from HRG
to DUS, CGN, HAJ, STR, MUC, FKB, SXF and LEJ.
Since the foundation of the Spot Reisen GmbH in Germany in
2009, the company has been responsible for transporting some
140,000 passengers between Europe and the Red Sea.
Our 24/7 international operations and customer service control
center, supported by our headquarters in Hanover and
Warsaw, catering for all international needs and challenges.
SPOT Group Dubai office has been opened in early 2015 at DubaiWorld Central.
ABOUT SPOT GROUP
www.spotgroup.org
ABOUT SPOT GROUP
Poland
Egypt Germany
Cairo
WarsawHanover
London
Dubai
UAE
www.spotgroup.org
AMR ABOUKOURA
SPOT GROUP MANAGEMENT BOARD
DIEGO MIDDELMANN
CARL DENTON
MOHAMED HAMED
ROLAND TAYLOR
MANAGING DIRECTORSPOT REISEN GERMANY
CEO
SPOT AIR EGYPT
PRESIDENT
SPOT REISEN POLAND
SALES & MARKETING DIRECTOR
SPOT REISEN GERMANY
SALES & MARKETING MANAGER
SPOT REISEN GERMANY
MANAGING DIRECTOR
SPOT AIR UK
www.spotgroup.org
SPOT GROUP SERVICES
Spot Group is known since 12 years for provision of commercial charter flights from EU countries
to the Middle East, Gulf Area and Africa.
Spot Group provides commercial passenger charters for a wide variety of purposes:
International Tourism / Holiday Charters Flights
Executive Groups / Incentive Flights
Special Groups / Hajj and Omra Flights
Medical and Rescue Flights / Evacuation Flights
www.spotgroup.org
OUR FLIGHT MAPS
CHARTER FLIGHTS TO/FROM SSH CHARTER FLIGHTS TO/FROM HRG
* Charter flights from Sharm-El-Sheikh to various European destinationsin UK, Poland, Italy, Estonia, Lithuania, Sweden, Norway, Denmark,Slovakia and Hungary.
* Charter flights from Hurghada to various European destinations inGermany, Poland, Estonia, Lithuania, Slovakia and Hungary.
www.spotgroup.org
OUR FLIGHT MAPS(CONTINUED)
SCHEDULED AND
REGULAR CHARTER FLIGHTSPLANNED FLIGHTS 2015
* Scheduled flights from Hurghada to several destinations inGermany, incl. Dusseldorf, Stuttgart and Hannover.
* Regular charter flights from Sharm-El-Sheikh to Pisa, Italyand from Hurghada to Zurich and Basel, Switzerland.
* Planned charter flights from Hurghada, Sharm-El-Sheikh, Luxor and Marsa Allam tovarious European destinations in Germany, Switzerland and Italy, in addition to Far Eastdestinations in Armenia and Kazakhstan.
www.spotgroup.org
A319, A320, A330, B737-400, B737-600, B737-800
MD83 for ad-hoc flights as well as for long-term charter operations
Full airport representation for all major airports
Language speaker assistance on board
Following and real-time sending of all flight movements
Real time dealing with any unplanned situations or delays
COMMERCIAL CHARTER SERVICES
Aircraft procurement
Flight and capacity planning
Complete In-Flight Services
Highly Competitive Charter Quotations:
Modern and Efficient New Generation Aircrafts:
On-Site Support:
24/7 International Operation Center (OPS):
www.spotgroup.org
INCENTIVE AND EVENTS SERVICES
Incentive Programs for Corporate Clients
Creating a special program based on clients’ requirements and priorities.
Travel Management for Individuals
Arranging travels, including planning, offering the best options and implementing.
Hotel Accommodation and Venue Selection
Selecting the right hotel in the right location at the right budget.
Choosing the perfect venue for your event.
Transportation Services
Arranging any kind of required transportation for your event or travel.
Excursions Services
Providing excursions according to customer’s interests and preferences.
Contract Negotiation
Negotiating costs and conditions of contracts with suppliers.
Incentive and Events Management Services:
www.spotgroup.org
24/7 International Operations Support Center
o Flight schedule, punctuality monitoring, handling support, passenger
requirements
Spot Group representatives in all the airports as required
Immigration Officer on board to finish immigration stamps during the flight
European representative onboard
o Speaking the language of the passengers (English, Danish, Italian, Russian
and Scandinavian languages)
Self-Service Check-In kiosks in the airports
o Control of your own check-in process
o Time saving at the airports
• Internet Check-In service in some airports
• Inside-cabin branding
o Headrest covers, magazines, flyers with corporate identity
• Sky Bar service onboard
o Sale of alcohol drinks, soft drinks, snacks
• Giveaways for children
o Coloring books, puzzles, toys
IN-FLIGHT SERVICES
www.spotgroup.org
Flight Support is the distribution network for business aviation services, including fueling, ground
handling, passenger services, traffic permission, catering and crew accommodation. Spot Group currently operates
throughout Europe, Africa and the Middle East.
Safety: we are dedicated to safety and security, and protecting people, property and our environment;
Performance: we focus on delivery of long-term and sustainable value, continuous improvement and reliability.
Service: we strive continually to anticipate customer needs and exceed their expectations.
Spot Group Worldwide Flight Support:
Permission:
Obtaining landing and over-flight permits
Obtaining SCR and slots for landing/take-off at airports
Handling activities 24/7:
Arrange handling for passengers and ramp operations
(commercial, VIP and cargo flights) in all airports
Supervisions, operations and dispatch services
Arrangement of hotel accommodation and transport for crew and passengers
Assistance in obtaining crew visas
Complete coordination with airport and civil aviation authorities worldwide
FLIGHT SUPPORT
www.spotgroup.org
Full support, communication and marketing for partner tour operators and travel agencies in Germany.
24 hour and seven days a week monitoring of all flights under the SPOT responsibility.
Continuous monitoring via our own management on the most popular Egyptian airports.
We take full responsibility for our costumers and passengers.
All-in-one service packages including Online Check-In, seat reservation, special meals onboard and much more.
Our own international web-based booking machine and systems.
Cabin crew and / or language speakers / guides on all our German and Scandinavian flights.
SPOT GROUP EUROPEAN OFFICES
Traffic right applications for non EU-Airlines (EU aeronautical authorities). Updated information about EU jurisdiction.
In close contact with EU aeronautical authorities.
In close contact with EU-Handling Agents / fueling.
SAFA report handling and communication according to the requirements.
EU representation if necessary or requested.
Consultancy on all aviation contractual issues.
Sales activities and full web based world wide booking and reservation facilities, tailor-made for each airline, be it as
appointed airline sales agent or for adhoc sales activities.
Additional Services for Airlines:
Benefits of Our European Offices:
www.spotgroup.org
VISION, OBJECTIVES AND STRATEGIES
COMPANY OBJECTIVES COMPANY STRATEGIES
To create an effective communication system between
the Middle East and Europe.
By having representative offices and sales channels in the main strategic
geographical locations.
To move from charter-only strategies to low-cost
scheduled concept.
By providing the competitive product pricing based on customers’requirements for flights’ destinations, frequency, catering and in-flight services.
To increase market share. By improving brand recognition and increasing the variety of services
provided.
To expand geographically further within the next three to
five years.
By entering new markets and opening new representative offices.
To ensure consistent profitability. By increasing the number of operated flights and transported passengers by
20%-30% yearly.
To ensure consistent quality improvement of services. By applying quality standards into every phase of the working processes and
conducting constant evaluation surveys.
To improve B2C services. By providing advantages given by leading technology apps in the aviation field,
including continuous improvement of our online booking system.
Vision
To become the leading aviation group to connect the Middle East, Europe and the rest of the world by providing top aviation services.
www.spotgroup.org
Founded: 2010
Headquarter: Cairo, Egypt
Fleet size:
3 x Airbus A320-232 (177 seats)
2 x Airbus A320 (in order)
Represented in:
Germany, Switzerland, Italy
AIRLINE PARTNERS
Nesma Airlines
Founded: 2014
Headquarter: Cairo, Egypt
Fleet size:
1 x Boeing 737-800 (183 seats)
Represented in:
Germany, Switzerland
Fly Egypt
Founded: 2003
Headquarter: Cairo, Egypt
Fleet size:
4 x Airbus A320 (174 seats)
1 x Airbus A320 (177 seats)
3 x Airbus A320 (in order)
Represented in:
Germany
Air Cairo Airlines
Spot Reisen DE is the official representative with Power of Attorney for the below airlines for all passenger
issues in accordance with EU and international legislation being responsible for service and handling
contracts, commercial representation, passenger claims and a varying number of extra services and booking
facilities as required by different customers and determined and agreed contractually and individually.
www.spotgroup.org
AIRLINE PARTNERS: AIR CAIRO
Spot Reisen DE is the GSA and German CAA official
representative for Air Cairo and fully responsible for
contracts, CAA applications and CAA representative.
• Operated scheduled weekly flights from Hurghada to Stuttgart and Düsseldorf (Winter 2014)
• Planned scheduled weekly flights from Hurghada to Stuttgart, Düsseldorf and Hannover (Summer 2015)
www.spotgroup.org
AIRLINE PARTNERS(continued)
Founded: 2007
Headquarter: Cairo, Egypt
Fleet size:
2 x Bombardier (74 seats)
5 x Sovereign Citation 680 (10 VIP seats)
1 x Beachcraft King Air B350i (8 VIP seats)
Represented in:
Germany
Smart Aviation
Founded: 1996
Headquarter: Cairo, Egypt
Fleet size:
Beechcraft SKA350 (10 VIP seats)
Hawker 850 XP (8 VIP seats)
Represented in:
Germany
Alkan Air (Egypt)
Founded: 2010
Headquarter: Cairo, Egypt
Fleet size:
2 x Airbus A320 (174 seats)
2 x Airbus A320 (in order)
Represented in:
Germany, Poland, Italy
Air Go Egypt
Spot Reisen DE is the official representative with Power of Attorney for the below airlines for all passenger
issues in accordance with EU and international legislation being responsible for service and handling
contracts, commercial representation, passenger claims and a varying number of extra services and booking
facilities as required by different customers and determined and agreed contractually and individually.
www.spotgroup.org
RANGE OF DISTRIBUTION CHANNEL
Flight & Hotel
Package HolidaysCar Hire Hotels Service System
VIDECOM
GDS
www.spotgroup.org
OUR WEBSITE
www.spotgroup.org
ONLINE TAILOR-MADE BOOKING SYSTEM
POWERED BY SPOT AND VIDECOM (same system as Air Cairo Airlines)
Quick and easy reservation of special seats
Additional booking excess/special baggage
Service for handicapped person
Special meals order
Online check-in
Seat booking for tour operators
Available Booking Services:
Online Tailor-Made Booking System:
Enables daily reconciliation of bookings
Enables daily reconciliation of sales of ancilliary
services
Enables real time, daily, weekly, monthly
reconciliation of all ticket sales via credit card
capture on the web
Automized Pro Rata reporting already in place for
daily schedules
www.spotgroup.org
ACTUAL OPERATIONAL REPORTS:GERMANY, SWITZERLAND, POLAND, ITALY
DE SW
Total Flights
Number:
365 80
Total Passengers
Number:
47,162 11,548
Destinations: STR, DUS, HAJ,
CGN, LEJ, SXF
ZRH, BSL
GERMAN AND SWISS FLIGHTS
JAN – DEC 2014
POLISH AND ITALIAN FLIGHTS:
JAN – DEC 2014
PL IT
Total Flights
Number:
113 65
Total Passengers
Number:
16,206 6,823
Destinations: GDN, LCJ, RZE,
KTW, WAW, POZ
MXP, PSA, NAP,
BRI, BLQ, CAG
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www.spotgroup.org
SUMMER 2015 FORECAST GERMANY, SWITZERLAND, POLAND AND ITALY
DE SW
Total Expected
Flights Number:
283 72
Total Expected
Passengers Number:
100,182 25,488
GERMAN AND SWISS
FLIGHTS FORECAST
PL IT
Total Expected
Flights Number:
200 306
Total Expected
Passengers Number:
70,800 108,324
POLISH AND ITALIAN
FLIGHTS FORECAST
www.spotgroup.org
SPOT GROUP OFFICE GERMANY
HANOVER: Short Facts and Figures
Tourism:There are more than 100 hotels of all categories, from g a youth hostel to 5 star luxury
hotels. In 2012, the city recorded 2.08 million overnight stays, the region as a whole
came to around 3.7 million overnight stays.
Trade Fairs:Hanover is an important trade fair city with the worlds biggest trade fair area
and facilities. Over thirty national and international trade fairs are regularly held here,
including the leading world computer trade show CeBIT and the Hanover Fair.
Airport:Approx. 40 airlines fly nonstop from Hannover to more than 70 destinations in Germany,
Europe, North and West Africa, the Middle East and Central Asia (April 2011). In 2012
5.288.327 passengers and 4.457 t of Airfreight had been transported.
TUI AG (German: Touristik Union International) is a German multinational travel and tourism
company headquartered in Hannover. Today it is one of the world's largest tourist
firms. It owns travel agencies, hotels, airlines, cruise ships and retail stores.
www.spotgroup.org
Issued by: DQS GmbH / IQNet
Frankfurt, Germany
Registration number: 493249 QM08
Certification date: 2013-06-29
Valid from: 2013-06-29
Valid till: 2016-06-28
ISO 9001:2008 QUALITY MANAGEMENT CERTIFICATE
ISO 9001:2008 QUALITY MANAGEMENT CERTIFICATE
www.spotgroup.org
NEW COMPANIES
SERVICES:
• Travel insurance and sales of travel insurance;
• IT supported reservation services for
passengers (any kind of transportation);
• Car rental reservations;
• Ship rentals;
• Ship cruises;
• Bus transport reservations;
• Bus charters;
• Reservations and bookings for transport
services;
• Hotel rooms booking;
• Services in connection with hotels and hotel
services.
SERVICES:
• Marketing and sales of flights;
• Air charter flight sales;
• Charter flights booking;
• Tickets’ services and booking;
• All forms of transportation services for airlines;
• IT supported reservation services for
passengers (any kind of transportation);
• Booking of seats for air travel.
www.spotgroup.org
TOUR OPERATORS
www.spotgroup.org
BROKERS
www.spotgroup.org
AIRLINES
www.spotgroup.org
1180 Ministers Square, block 16
Sheraton Heliopolis
Cairo, Egypt
Phone: +202 22668840/50
Fax: +202 22667100
E-mail: [email protected]
Berliner Allee 40
D-30175, Hannover
Germany
Phone: +49 (0) 511 12345826
Fax: +49 (0) 511 12357091
Email: [email protected]
1 Leszczyńska str., apt.21
00-339, Warsaw,
Poland
Tel: +48 22 4157418
E-mail: [email protected]
5 Jupiter House, Calleva Park
Aldermastauf, Reading
Berkshire, UK
Phone: + 44(0)1273 623952
Email: [email protected]
CONTACTS
Berliner Allee 40
D-30175, Hannover
Germany
Phone: +49 (0) 511 12345826
Fax: +49 (0) 511 12357091
Email: [email protected]
Berliner Allee 40
D-30175, Hannover
Germany
Phone: +49 (0) 511 12345826
Fax: +49 (0) 511 12357091
Email: [email protected]