hgp training manual
DESCRIPTION
HGP Training ManualTRANSCRIPT
-
asso
ciat
e
oper
atio
ns
m
anua
l
PAG
E 0
2
FU
ND
AM
EN
TALS
Thi
s se
ctio
n is
rel
evan
t to
all
Ass
oci
ates
, and
will
tea
ch y
ou
ever
ythi
ng y
ou
need
to
kn
ow
ab
out
Hya
tt G
old
Pas
spo
rt.
Hya
tt G
old
Pas
spo
rt: H
ow it
Wo
rks
Info
rmat
ion
on
the
imp
ort
ance
of
Hya
tt G
old
Pas
spo
rt, o
ur m
emb
ers,
the
ear
ning
st
ruct
ure,
the
elig
ibili
ty g
uid
elin
es, a
nd o
ur in
cent
ive
pro
gra
ms
PO
LIC
IES
& P
RO
CE
DU
RE
ST
his
sect
ion
is o
rgan
ized
by
job
typ
e, p
utti
ng a
ll th
e in
form
atio
n yo
u ne
ed t
o
imp
lem
ent
Hya
tt G
old
Pas
spo
rt in
to y
our
day
-to
-day
wo
rk in
one
pla
ce.
Fro
nt D
esk,
Gal
lery
Ho
sts,
Ho
sts
Info
rmat
ion
to h
elp
bes
t se
rve
reg
iste
red
mem
ber
s w
hen
they
sta
y at
our
ho
tels
Ho
tel M
anag
emen
t In
form
atio
n to
kee
p t
hing
s ru
nnin
g s
mo
oth
ly b
ehin
d t
he s
cene
s
Ho
tel F
inan
ce
Info
rmat
ion
to h
elp
cru
nch
the
num
ber
s
Out
let
Man
agem
ent
Info
rmat
ion
to h
elp
bes
t se
rve
our
no
n-re
gis
tere
d m
emb
ers
whe
n th
ey v
isit
our
ho
tels
, res
taur
ants
and
sp
as
Ho
tel S
ales
Tea
ms
Info
rmat
ion
to h
elp
pro
mo
te a
nd e
xpan
d H
yatt
Go
ld P
assp
ort
RE
FE
RE
NC
E
Glo
ssar
y
At
a G
lanc
e
Res
our
ces
& C
ont
acts
Ext
end
ed P
olic
ies
& P
roce
dur
es
Form
s &
Sam
ple
Do
cum
ents
Qui
z A
nsw
ers
In T
his
Gui
de
This
PD
F is
Inte
ract
ive
Use
the
nav
igat
ion
at t
he t
op
of
each
pag
e to
go
dir
ectl
y to
th
e ch
apte
rs o
r se
ctio
ns
wit
h t
he
info
rmat
ion
yo
u ne
ed. I
cons
and
in-t
ext
links
will
dir
ect
you
to a
dd
itio
nal
reso
urce
s, b
oth
in t
he m
anua
l and
ext
erna
lly.
The
Hya
tt G
old
Pas
spor
t Ass
ocia
te O
pera
tion
s M
anua
l is
you
r gu
ide
to th
e in
s an
d ou
ts o
f H
yatt
Gol
d P
assp
ort
th
e lo
yalty
dri
ver
for
Hya
tt h
otel
s.
Th
is g
uid
e is
div
ided
into
thre
e m
ain
sec
tion
s: F
un
dam
enta
ls, w
hic
h
outl
ines
gen
eral
info
rmat
ion
abo
ut H
yatt
Gol
d P
assp
ort;
Pol
icie
s &
P
roce
dure
s, w
hic
h e
nco
mpa
sses
rol
e-sp
ecifi
c re
spon
sibi
litie
s; a
nd
Ref
eren
ces,
wh
ich
ser
ves
as a
rep
osit
ory
for
addi
tion
al in
form
atio
n
and
docu
men
ts. T
his
str
uct
ure
will
allo
w y
ou to
eas
ily le
arn
abo
ut
Hya
tt G
old
Pas
spor
t, an
d th
en e
ffec
tive
ly im
plem
ent t
hat
kn
owle
dge
to
bes
t ser
ve o
ur
mem
bers
an
d op
erat
e ou
r h
otel
s.
STA
RT
HO
W T
O U
SE
TH
IS G
UID
E
i
HO
W IT
WO
RK
SF
RO
NT
DE
SK
& H
OST
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
p.0
3
p.4
2
p.7
7
p.9
9
p.12
8
p.15
3
p.18
5
p.19
6
p.2
00
p.2
08
p.18
7
p.2
20
PAG
E 0
3
HYA
TT G
OLD
PA
SSP
OR
T
how
it
wor
ks
Ab
out
HG
PO
ur M
emb
ers
Po
int
Red
emp
tio
nFA
Qs
Rev
iew
Sp
ecia
l Off
ers
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
Ear
ning
Str
uctu
re
PAG
E 0
4
HYA
TT G
OLD
PA
SSP
OR
T
how
it
wor
ksT
his
sect
ion
will
pro
vide
you
wit
h fu
nda
men
tal i
nfo
rmat
ion
ab
out H
yatt
Gol
d P
assp
ort (
HG
P).
If y
ou a
re a
new
Ass
ocia
te,
this
sec
tion
will
pro
vide
you
wit
h th
e fo
unda
tion
al H
yatt
G
old
Pas
spor
t in
form
atio
n y
ou n
eed
to s
ucce
ssfu
lly s
erve
an
d re
cogn
ize
our
mem
bers
. If
you
are
a se
ason
ed A
ssoc
iate
, th
is s
ecti
on w
ill s
erve
as
a re
fere
nce
for
gen
eral
, str
uctu
ral
ques
tion
s, a
s w
ell a
s yo
ur r
esou
rce
for
lear
nin
g ab
out H
yatt
G
old
Pas
spor
t en
han
cem
ents
.
Ref
er t
o t
his
sect
ion
any
tim
e
you
need
info
rmat
ion
abo
ut:
Ab
out
HG
P
Our
Mem
ber
s
Ear
ning
Str
uctu
re
Po
int
Red
emp
tio
n
Spec
ial O
ffer
s
1 2
3
4
5
Ab
out
HG
PO
ur M
emb
ers
Po
int
Red
emp
tio
nFA
Qs
Rev
iew
Sp
ecia
l Off
ers
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
Ear
ning
Str
uctu
re
p.0
5
p.0
7
p.14
p.3
1
p.3
8
-
PAG
E 0
5
Hya
tt G
old
Pas
spor
t is
mea
nt t
o fo
ster
per
son
al
rela
tion
ship
s an
d in
spir
e gu
ests
to d
evel
op e
mot
ion
al
con
nec
tion
s w
ith
Hya
tt, in
spir
ing
bran
d pr
efer
ence
an
d cr
eati
ng
true
gue
st lo
yalty
.
Hya
tt G
old
Pas
spor
t lau
nch
ed in
19
87 a
nd
has
bee
n f
un
dam
enta
l in
bu
ildin
g lo
ng-
term
rel
atio
nsh
ips
wit
h H
yatt
s m
ost v
alu
able
indi
vidu
al
trav
eler
s. H
yatt
Gol
d P
assp
ort d
rive
s lo
yalt
y by
off
erin
g be
st-in
-cla
ss
ben
efits
, per
son
aliz
ed r
ecog
nit
ion
, exc
lusi
ve p
rom
otio
ns
and
rew
ards
.
For
ever
y el
igib
le d
olla
r sp
ent a
t a H
yatt
hot
el, m
embe
rs r
ecei
ve fi
ve
Hya
tt G
old
Pas
spor
t poi
nts
. Th
ese
poin
ts c
an b
e re
deem
ed in
a v
arie
ty o
f w
ays
incl
udi
ng:
Fr
ee N
igh
ts a
nd
Roo
m U
pgra
des
D
inin
g an
d Sp
a tr
eatm
ents
at p
arti
cipa
tin
g re
stau
ran
ts a
nd
spas
P
aym
ent t
owar
d in
cide
nta
ls d
uri
ng
a H
yatt
sta
y
C
onve
rsio
n o
f po
ints
to m
iles
wit
h T
rave
l Par
tner
s
C
ar R
enta
l Aw
ards
Hya
tt G
old
Pas
spor
t mem
bers
can
ear
n a
nd
rede
em F
ree
Nig
hts
an
d di
nin
g an
d sp
a ex
peri
ence
s at
ove
r 50
0 lo
cati
ons
wor
ldw
ide
incl
udi
ng:
P
ark
Hya
tt
, An
daz
, Gra
nd
Hya
tt
, Hya
tt
, Hya
tt R
egen
cy
, Hya
tt
Pla
ce
, HYA
TT
hou
se
Hya
tt Z
ilara
, H
yatt
Ziv
a a
nd
Hya
tt R
esid
ence
C
lub
res
orts
.
1A
BO
UT
H
YA
TT
GO
LD
PA
SS
PO
RT
The
Val
ue o
f a
Hya
tt G
old
Pas
spo
rt M
emb
er Sta
yed
at
a H
yatt
ho
tel
in t
he la
st y
ear.
Pla
tinu
m a
nd D
iam
ond
mem
ber
s re
pre
sent
Hya
tts
mo
st
acti
ve a
nd lo
yal g
uest
s. T
hese
tw
o m
emb
ersh
ip t
iers
co
mb
ined
re
pre
sent
10
.7%
of
the
over
all a
ctiv
e m
emb
ersh
ip b
ase,
but
ac
coun
t fo
r 29
.7%
of
the
tota
l Hya
tt G
old
Pas
spo
rt r
even
ue.
16.5
MIL
LIO
N
2.9
MIL
LIO
N
ME
MB
ER
S
WO
RL
DW
IDE
1 m
illio
n n
ew
mem
ber
s ea
ch y
ear.
Hya
tt G
old
Pas
spo
rt
mem
ber
s ac
coun
t fo
r 35
%
of
all H
yatt
ro
om
nig
hts.
i 29.7
%
of
reve
nue
Our
Mem
ber
sP
oin
t R
edem
pti
on
FAQ
sR
evie
wS
pec
ial O
ffer
s
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
Ear
ning
Str
uctu
reA
bo
ut H
GP
PAG
E 0
6
Ince
ntiv
e P
rog
ram
sH
yatt
Gol
d P
assp
ort o
ffer
s an
ince
nti
ve p
rogr
am th
at e
nco
ura
ges
yo
u to
en
roll
new
Hya
tt G
old
Pas
spor
t mem
bers
by
offer
ing
a re
war
d
for
you
r h
ard
wor
k.
AS
SO
CIA
TE
RE
WA
RD
S P
RO
GR
AM
Th
e A
ssoc
iate
Rew
ards
pro
gram
rew
ards
indi
vidu
al A
ssoc
iate
s
for
ever
y n
ew m
embe
r th
ey e
nro
ll in
Hya
tt G
old
Pas
spor
t.
You
can
en
roll
gues
ts in
this
pro
gram
at a
ny ti
me
and
can
red
eem
yo
ur
Ass
ocia
te R
ewar
ds P
oin
ts q
uar
terl
y.
Yo
u w
ill r
ecei
ve o
ne
Ass
ocia
te R
ewar
ds p
oin
t for
eve
ry a
ctiv
ated
en
rollm
ent y
ou c
ompl
ete
Fo
r ev
ery
20 a
ctiv
atio
ns,
20
rew
ards
poi
nts
will
app
ear
in
you
r re
war
ds b
ank
T
hes
e po
ints
are
equ
ival
ent t
o $1
USD
an
d re
deem
able
for
a v
arie
ty
of r
ewar
ds
To
p it
ems
incl
ude
the
iPad
min
i, ki
tch
en a
pplia
nce
s, e
lect
ron
ics,
la
ptop
s, r
ecre
atio
nal
equ
ipm
ent a
nd
desi
gner
jew
elry
Ass
oci
ates
rec
eive
o
ne A
sso
ciat
e R
ewar
ds
po
int
fo
r ev
ery
activ
ated
en
rollm
ent
th
ey c
om
ple
te.
Ass
oci
ate
Rew
ard
s P
rog
ram
Hya
tt G
old
Pas
spo
rts
ince
ntiv
e p
rog
ram
fo
r o
ur A
sso
ciat
es
bas
ed o
n th
e ac
tiva
ted
enr
ollm
ents
per
Ass
oci
ate.
Pro
Tip
A
mem
ber
mus
t sp
end
one
elig
ible
do
llar
to a
ctiv
ate
an e
nro
llmen
t.
Our
Mem
ber
sP
oin
t R
edem
pti
on
FAQ
sR
evie
wS
pec
ial O
ffer
s
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
Ear
ning
Str
uctu
reA
bo
ut H
GP
PAG
E 0
7
Hya
tt G
old
Pas
spor
t mem
bers
ar
e H
yatt
s m
ost l
oyal
gue
sts.
Th
is s
ecti
on d
etai
ls th
e di
ffer
ent t
ypes
of
Hya
tt G
old
Pas
spor
t m
embe
rsh
ip. T
he
maj
orit
y of
mem
bers
hip
s ar
e st
ruct
ure
d in
to th
ree
dist
inct
mem
bers
hip
leve
ls: e
ntr
y-le
vel m
embe
rsh
ip, P
lati
nu
m a
nd
Dia
mon
d. T
her
e is
a s
mal
l per
cen
tage
of
mem
bers
that
rec
eive
on
e of
thre
e sp
ecia
lty
and
un
publ
ish
ed m
embe
rsh
ips:
Lif
etim
e D
iam
ond,
D
iam
ond
Pre
mie
r an
d C
ourt
esy
Car
d, w
hos
e ad
mis
sion
is m
ore
excl
usi
ve. F
or H
yatt
Ass
ocia
tes
wh
o w
ish
to b
ecom
e H
yatt
Gol
d P
assp
ort
mem
bers
, th
ere
are
also
spe
cifi
c ru
les.
2O
UR
ME
MB
ER
SH
yatt
Go
ld P
assp
ort
Mem
ber
ship M
EM
BE
RS
HIP
Ent
ry-l
evel
PLA
TIN
UM
5 el
igib
le s
tays
or
15 e
ligib
le n
ight
s p
er y
ear
Hya
tt C
red
it C
ard
car
dm
emb
ers
DIA
MO
ND
25 e
ligib
le s
tays
or
50 e
ligib
le n
ight
s p
er y
ear
ASS
OC
IAT
E M
EM
BE
RSH
IP
i
SPE
CIA
LTY
TIE
RS
LIF
ET
IME
DIA
MO
ND
10 y
ears
and
1 m
illio
n b
ase
po
ints
DIA
MO
ND
PR
EM
IER
Thi
rd-p
arty
Hya
tt h
ote
l ow
ners
CO
UR
TE
SY C
AR
DIn
vita
tio
n o
nly
Elig
ible
Nig
htA
n el
igib
le n
ight
is w
hen
a g
uest
pay
s an
Elig
ible
Rat
e fo
r a
sing
le n
ight
at
a H
yatt
ho
tel.
Elig
ible
Sta
yA
n el
igib
le s
tay
is w
hen
a g
uest
pay
s an
Elig
ible
Rat
e fo
r th
e le
ngth
of
thei
r st
ay a
t a
Hya
tt h
ote
l. A
sta
y ca
n b
e a
vari
able
leng
th o
f ti
me,
and
is c
ons
ider
ed t
he
leng
th o
f ti
me
a g
uest
sp
end
s at
a H
yatt
ho
tel b
etw
een
chec
k-in
and
che
cko
ut.
Ab
out
HG
PP
oin
t R
edem
pti
on
FAQ
sR
evie
wS
pec
ial O
ffer
s
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
Ear
ning
Str
uctu
reO
ur M
emb
ers
p.0
9
p.10
p.11
p.12
p.13
PAG
E 0
8
Mem
ber
ship
Bas
ics
Hya
tt G
old
Pas
spor
t mem
bers
hip
is c
ompl
imen
tary
an
d av
aila
ble
to a
ll in
divi
dual
s. E
nro
llmen
t is
easy
an
d ca
n b
e co
mpl
eted
at a
ny H
yatt
hot
el
wor
ldw
ide,
at
, or
thro
ugh
a
Ever
y m
embe
r re
ceiv
es a
un
iqu
e H
yatt
Gol
d P
assp
ort m
embe
rsh
ip
nu
mbe
r. M
embe
rsh
ip a
llow
s m
embe
rs to
ear
n p
oin
ts a
nd
take
ad
van
tage
of
the
spec
ial b
enefi
ts th
at c
ome
wit
h b
ein
g a
valu
ed H
yatt
G
old
Pas
spor
t mem
ber.
Hya
tt G
old
Pas
spor
t is
orga
niz
ed in
to m
embe
rsh
ip ti
ers
base
d on
the
leve
l of
mem
ber
acti
vity
. Mem
bers
ach
ieve
tier
sta
tus
by a
ccu
mu
lati
ng
the
requ
ired
nu
mbe
r of
elig
ible
sta
ys o
r el
igib
le n
igh
ts a
t Hya
tt h
otel
s th
rou
ghou
t a c
alen
dar
year
.
24-M
ON
TH
AC
CO
UN
T A
CT
IVIT
Y R
EQ
UIR
EM
EN
TTo
en
cour
age
acti
ve p
arti
cipa
tion
in H
yatt
Gol
d P
assp
ort,
all m
embe
rs m
ust r
ecor
d ac
tivi
ty
wit
hin
a 2
4-m
onth
per
iod
to k
eep
thei
r ac
coun
t ope
n. I
f ac
tivi
ty is
not
rec
orde
d, a
mem
-be
rs
acco
unt w
ill b
e cl
osed
an
d al
l Hya
tt G
old
Pas
spor
t poi
nts
will
be
forf
eite
d.
TH
E F
OL
LOW
ING
AC
TIV
ITIE
S W
ILL
K
EE
P A
ME
MB
ER
S A
CC
OU
NT
OP
EN
:
R
ecei
vin
g H
yatt
Gol
d P
assp
ort p
oin
ts
R
ecei
vin
g cr
edit
s w
ith
a tr
avel
par
tner
or
M li
fe T
ier
Cre
dits
fo
r a
stay
at a
Hya
tt h
otel
R
edee
min
g H
yatt
Gol
d P
assp
ort p
oin
ts
Tr
ansf
erri
ng
a Fr
ee N
ight
Aw
ard
C
onve
rtin
g H
yatt
Gol
d P
assp
ort p
oin
ts to
mile
s in
a T
rave
l Par
tner
pro
gram
P
urch
asin
g or
com
bin
ing
Hya
tt G
old
Pas
spor
t poi
nts
V
alid
Hya
tt C
redi
t Car
d in
the
mem
ber
s n
ame
A m
emb
er
mus
t re
cord
ac
tivi
ty w
ithi
n a
24-m
ont
h p
erio
d
to k
eep
the
ir
acco
unt
op
en.
.
Ab
out
HG
PP
oin
t R
edem
pti
on
FAQ
sR
evie
wS
pec
ial O
ffer
s
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
Ear
ning
Str
uctu
re
gold
pass
port
.com
G
loba
l Con
tact
Cen
ter
Our
Mem
ber
s
-
PAG
E 0
9
HO
TE
L B
EN
EF
ITS
Mem
bers
rec
eive
spe
cial
ben
efits
an
d se
rvic
es w
hile
sta
yin
g at
Hya
tt h
otel
s.
H
yatt
Web
Che
ck-I
n
M
embe
rs c
an c
heck
in o
nlin
e ho
urs
befo
re th
eir
usua
l che
ck-in
tim
e or
be
fore
trav
elin
g
A
vaila
ble
star
tin
g at
5 a
.m. l
ocal
hot
el
tim
e on
day
of
arri
val
A
vaila
ble
at h
otel
s in
Nor
th A
mer
ica
only
; not
val
id a
t Hya
tt P
lace
or
HYA
TT
hou
se h
otel
s
C
ompl
imen
tary
mor
nin
g n
ewsp
aper
de
liver
y
D
eliv
ery
days
an
d ty
pe o
f n
ewsp
aper
va
ry b
ased
on
loca
tion
an
d at
whi
ch
Hya
tt b
ran
d a
mem
ber
is s
tayi
ng
Fo
r m
ore
info
rmat
ion
on th
e ne
wsp
aper
a
gues
t sho
uld
be r
ecei
vin
g se
e A
dditi
onal
Mem
bers
hip
Ben
efits
in
the
Ref
eren
ce s
ecti
on
ME
MB
ER
SH
IP B
EN
EF
ITS
The
re a
re s
peci
fic
ben
efits
ass
ocia
ted
wit
h H
yatt
Gol
d P
assp
ort m
embe
rshi
p.
Fr
ee N
ight
Aw
ards
for
stan
dard
roo
ms
with
no
capa
city
con
trol
s or
bla
ckou
t dat
es
Sp
ecia
l Hya
tt G
old
Pas
spor
t cus
tom
er
serv
ice
line:
U
.S. a
nd
Can
ada:
1-8
00
-30
-HYA
TT
O
utsi
de o
f th
e U
.S. a
nd
Can
ada:
1-
402-
592-
643
3 or
the
nea
rest
H
yatt
Glo
bal C
onta
ct C
ente
r
M
embe
rshi
p pr
ofile
that
incl
udes
a r
ecor
d of
a H
yatt
Gol
d P
assp
ort m
embe
rs
trav
el
pref
eren
ces,
like
roo
m ty
pe, b
ed ty
pe
or c
omm
unic
atio
n p
refe
ren
ces.
All
m
embe
rs c
an c
ompl
ete
thei
r m
embe
r-sh
ip p
rofi
le o
n
24
/7 a
ccou
nt a
cces
s at
A
bilit
y to
con
vert
Hya
tt G
old
Pas
spor
t po
ints
to m
iles
for
trav
el w
ith
over
25
trav
el p
artn
ers
Sp
ecia
l off
ers
thro
ugho
ut th
e ye
ar f
rom
H
yatt
Gol
d P
assp
ort a
nd
our
trav
el p
art-
ner
s
A
war
d op
tion
s
P
oin
t com
bin
ing
P
oin
t pur
chas
ing
A
war
d tr
ansf
er
Mem
ber
ship
RE
QU
IRE
ME
NT
ST
here
are
no
spec
ific
requ
irem
ents
for
bec
omin
g
a m
embe
r. E
xclu
din
g a
few
exc
epti
ons,
all
mem
bers
be
gin
as
entr
y-le
vel m
embe
rs. M
embe
rshi
p is
fre
e.
2.2m
600
aver
age
acti
ve
mem
ber
s an
nual
ly70
% o
f to
tal H
GP
rev
enue
ac
coun
ted
fo
r b
y H
yatt
G
old
Pas
spo
rt m
emb
ers
US
D a
pp
roxi
mat
ely
gen
erat
ed b
y ea
ch
mem
ber
ann
ually
3.6
aver
age
elig
ible
ni
ght
s p
er y
ear
$
Ab
out
HG
PP
oin
t R
edem
pti
on
FAQ
sR
evie
wS
pec
ial O
ffer
s
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
Ear
ning
Str
uctu
re
hyat
t.com
/hya
tt/c
usto
mer
-ser
vice
/ co
nta
ct-h
yatt
/con
tact
_us.
jsp
gold
pass
port
.com
Our
Mem
ber
s
gold
pass
port
.com
p.2
01
PAG
E 1
0
HO
TE
L B
EN
EF
ITS
Pla
tin
um m
embe
rs r
ecei
ve a
ddit
ion
al s
peci
al b
enefi
ts a
nd
serv
ices
whi
le s
tayi
ng
at H
yatt
ho
tels
. Pla
tin
um m
embe
rs r
ecei
ve a
ll in
trod
ucto
ry m
embe
rshi
p in
-hot
el b
enefi
ts, p
lus:
E
xpan
ded
new
spap
er s
ervi
ces
Fo
r m
ore
info
rmat
ion
on
the
new
spa-
per
a gu
est s
houl
d be
rec
eivi
ng
see
Add
itio
nal
Mem
bers
hip
Ben
efits
in th
e R
efer
ence
sec
tion
.
2
P.M
. lat
e ch
ecko
ut
U
pon
req
uest
at H
yatt
Pla
ce a
nd
HYA
TT
hou
se h
otel
s
Su
bjec
t to
avai
labi
lity
at H
yatt
res
orts
an
d ca
sin
os w
orld
wid
e
N
ot v
alid
at H
yatt
Res
iden
ce C
lub
reso
rts
B
ed ty
pe g
uara
nte
e
Fo
r th
e be
d ty
pe c
onfi
rmed
at t
he ti
me
of r
eser
vati
on
A
pre
ferr
ed r
oom
wit
hin
the
cate
gory
bo
oked
In
clud
es r
oom
s on
hig
h fl
oors
, bet
ter
view
s, e
tc.
N
ot v
alid
at H
yatt
Pla
ce, H
YAT
T h
ouse
or
Hya
tt R
esid
ence
Clu
b
C
ompl
imen
tary
sta
nda
rd in
-roo
m
Inte
rnet
acc
ess
D
edic
ated
che
ck-in
are
a
N
ot v
alid
at H
yatt
Pla
ce, H
YAT
T h
ouse
, P
ark
Hya
tt, A
nda
z, H
yatt
Zila
ra, H
yatt
Z
iva
or H
yatt
Res
iden
ce C
lub
reso
rts
Pla
tinu
m M
emb
ersh
ipP
lati
nu
m m
embe
rs h
ave
been
upg
rade
d fr
om e
ntr
y-le
vel m
embe
rsh
ip a
nd
are
som
e of
Hya
tts
mos
t act
ive
and
loya
l gu
ests
.
ME
MB
ER
SH
IP B
EN
EF
ITS
Pla
tin
um m
embe
rs r
ecei
ve a
ll m
embe
rshi
p be
nefi
ts, p
lus:
15
% p
oin
t bon
us w
hen
mem
bers
sel
ect t
o re
ceiv
e H
yatt
Gol
d P
assp
ort p
oin
ts
P
oin
ts a
re a
utom
atic
ally
gen
erat
ed
upo
n c
heck
out
72
-hou
r gu
aran
teed
ava
ilabi
lity
N
ot v
alid
at H
yatt
res
orts
wor
ldw
ide
P
riva
te r
eser
vati
on a
nd
acco
unt i
nfo
rma-
tion
num
ber
whe
n c
allin
g fr
om w
ithi
n
the
U.S
. or
Can
ada:
1-8
00
-49
2-88
91.
W
hen
out
side
of
the
U.S
. or
Can
ada,
m
embe
rs m
ay c
onta
ct th
eir
nea
rest
H
yatt
Glo
bal C
onta
ct C
ente
r
RE
QU
IRE
ME
NT
STo
qua
lify
as a
Pla
tin
um m
embe
r, m
embe
rs m
ust
com
plet
e fi
ve e
ligib
le s
tays
, or
15 e
ligib
le n
ight
s, d
urin
g a
cale
nda
r ye
ar.
230
kav
erag
e ac
tive
m
emb
ers
annu
ally
20%
of
tota
l HG
P r
even
ue
acco
unte
d f
or
by
P
lati
num
mem
ber
s
17av
erag
e el
igib
le
nig
hts
per
yea
r4
.4k
US
D a
pp
roxi
mat
ely
gen
erat
ed b
y ea
ch
mem
ber
ann
ually
$
Ab
out
HG
PP
oin
t R
edem
pti
on
FAQ
sR
evie
wS
pec
ial O
ffer
s
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
Ear
ning
Str
uctu
reO
ur M
emb
ers
p.2
01
hyat
t.com
/hya
tt/c
usto
mer
-ser
vice
/ co
nta
ct-h
yatt
/con
tact
_us.
jsp
PAG
E 1
1
HO
TE
L B
EN
EF
ITS
Dia
mon
d m
embe
rs r
ecei
ve a
ddit
ion
al b
enefi
ts a
nd
serv
ices
whi
le s
tayi
ng
at H
yatt
hot
els.
D
iam
ond
mem
bers
rec
eive
all
intr
oduc
tory
mem
bers
hip
in-h
otel
ben
efits
, plu
s:
E
xpan
ded
new
spap
er s
ervi
ces
Fo
r m
ore
info
rmat
ion
on
the
new
spa-
per
a gu
est s
houl
d be
rec
eivi
ng
see
the
Add
itio
nal
Mem
bers
hip
Ben
efits
in th
e R
efer
ence
sec
tion
.
4
p.m
. lat
e ch
ecko
ut
U
pon
req
uest
at H
yatt
Pla
ce a
nd
HYA
TT
hou
se h
otel
s
Su
bjec
t to
avai
labi
lity
at H
yatt
Res
orts
an
d ca
sin
os w
orld
wid
e
N
ot v
alid
at H
yatt
Res
iden
ce C
lub
N
ight
ly tu
rndo
wn
N
ot v
alid
at H
yatt
Pla
ce o
r H
YAT
T
hous
e
B
ed ty
pe g
uara
nte
e
Fo
r th
e be
d ty
pe c
onfi
rmed
at t
he ti
me
of r
eser
vati
on
C
ompl
imen
tary
sta
nda
rd in
-roo
m
Inte
rnet
acc
ess
W
elco
me
amen
ity
on e
very
sta
y
A
men
ity
depe
nde
nt o
n lo
cati
on a
nd
bran
d, f
or m
ore
info
rmat
ion
abo
ut
wel
com
e am
enit
ies,
see
Add
itio
nal
M
embe
rshi
p B
enefi
ts in
the
Ref
eren
ce
sect
ion
.
H
otel
s w
ith
Reg
ency
/Gra
nd
Clu
b: c
om-
plim
enta
ry u
pgra
de to
Reg
ency
/Gra
nd
Clu
b r
oom
, or
best
ava
ilabl
e gu
est
room
on
aw
ard
and
paid
sta
ys
E
xclu
des
suit
es
B
ased
on
ava
ilabi
lity
at c
heck
-in
D
ont
have
clu
b ro
oms
avai
labl
e? F
or
mor
e in
form
atio
n, s
ee A
ddit
ion
al
Mem
bers
hip
Ben
efits
in th
e R
efer
ence
se
ctio
n.
H
otel
s w
itho
ut R
egen
cy/G
ran
d C
lub:
co
mpl
imen
tary
upg
rade
to b
est a
vaila
ble
room
an
d fu
ll br
eakf
ast f
or e
ach
regi
s-te
red
gues
t (m
axim
um f
our)
E
xclu
des
suit
es
D
edic
ated
che
ck-in
are
a
N
ot v
alid
at H
yatt
Ziv
a, H
yatt
Zila
ra,
Hya
tt P
lace
or
HYA
TT
hou
se
37k
12.5
k
ME
MB
ER
SH
IP B
EN
EF
ITS
Dia
mon
d m
embe
rs r
ecei
ve a
ll m
embe
rshi
p be
nefi
ts, p
lus:
30
% p
oin
t bon
us w
hen
mem
bers
sel
ect
to r
ecei
ve H
yatt
Gol
d P
assp
ort p
oin
ts
P
oin
ts a
re a
utom
atic
ally
gen
erat
ed
upo
n c
heck
out
48
-hou
r gu
aran
teed
ava
ilabi
lity
N
ot v
alid
at H
yatt
res
orts
an
d H
yatt
R
esid
ence
Clu
b re
sort
s w
orld
wid
e
Fou
r Sui
te U
pgra
de a
war
ds
N
ot v
alid
at H
yatt
Pla
ce, H
YAT
T h
ouse
or
Hya
tt R
esid
ence
Clu
b
P
riva
te r
eser
vati
on a
nd
acco
unt i
nfo
rma-
tion
num
ber
whe
n c
allin
g fr
om w
ithin
the
U.S
. or
Can
ada:
1-8
00
-40
0-2
261.
W
hen
out
side
of
the
U.S
. or
Can
ada,
m
embe
rs m
ay c
onta
ct th
eir
nea
rest
H
yatt
Glo
bal C
onta
ct C
ente
r
Dia
mo
nd M
emb
ersh
ipD
iam
ond
mem
bers
hav
e be
en u
pgra
ded
from
the
Pla
tin
um
tier
an
d ar
e el
ite
Hya
tt G
old
Pas
spor
t mem
bers
. D
iam
ond
mem
bers
are
Hya
tts
mos
t loy
al g
ues
ts.
RE
QU
IRE
ME
NT
STo
qua
lify
as a
Dia
mon
d m
embe
r, m
embe
rs m
ust
com
plet
e 25
elig
ible
sta
ys o
r 50
elig
ible
nig
hts
duri
ng
a ca
len
dar
year
.
aver
age
acti
ve
mem
ber
s an
nual
ly10
% o
f to
tal H
GP
rev
enue
ac
coun
ted
fo
r b
y
Dia
mo
nd M
emb
ers
US
D a
pp
roxi
mat
ely
gen
erat
ed b
y ea
ch
mem
ber
ann
ually
40
aver
age
elig
ible
ni
ght
s p
er y
ear
$
Ab
out
HG
PP
oin
t R
edem
pti
on
FAQ
sR
evie
wS
pec
ial O
ffer
s
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
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EO
UT
LET
MA
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GE
ME
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HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
Ear
ning
Str
uctu
reO
ur M
emb
ers
p.2
02
p
.20
2
p.2
02
hyat
t.com
/hya
tt/c
usto
mer
-ser
vice
/ co
nta
ct-h
yatt
/con
tact
_us.
jsp
PAG
E 1
2
Spec
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ips
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outs
ide
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e pu
blis
hed
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tt G
old
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spor
t mem
bers
hip
tier
str
uct
ure
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bers
hip
in th
ese
tier
s is
exc
lusi
ve, t
ier
crit
eria
is u
niq
ue
to e
ach
mem
bers
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ot p
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mu
nic
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E
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HO
&TIR
T&O
RK
H
OR
ELT
MA
NA
GE
ME
NR
HO
RE
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INA
NC
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WR
LER
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NA
GE
ME
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RE
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LE
TRE
AM
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EF
ER
EN
CE
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ai ir
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bR
a
-
PAG
E 1
3
Ass
oci
ate
Par
tici
pat
ion
in H
yatt
Go
ld P
assp
ort
Ass
ocia
tes
may
on
ly p
arti
cipa
te in
Hya
tt G
old
Pas
spor
t if
they
app
ly f
or
and
are
issu
ed th
e H
yatt
Cre
dit C
ard.
Aft
er H
yatt
Cre
dit C
ard
issu
ance
, Ass
ocia
tes
earn
all
ben
efits
of
bein
g a
Hya
tt C
redi
t Car
d ca
rdm
embe
r. To
ear
n H
yatt
Gol
d P
assp
ort p
oin
ts a
nd
rece
ive
ben
efits
, th
e A
ssoc
iate
mu
st b
e on
per
son
al tr
avel
an
d pa
y an
E
ligib
le R
ate.
Any
Ass
ocia
te tr
avel
ing
on a
Hya
tt A
ssoc
iate
rat
e w
ill n
ot e
arn
Hya
tt G
old
Pas
spor
t ben
efits
.
TH
IS I
NC
LUD
ES
:
A
ssoc
iate
Com
p (H
YC
M)
A
ssoc
iate
Lei
sure
Rat
e (E
MP
L)
A
ssoc
iate
Fri
ends
/Fam
ily R
ate
(EM
FP
)
A
ssoc
iate
Bu
sin
ess
Rat
es (E
MB
R)
Hya
tt C
red
it C
ard
Ben
ets
i
The
re a
re m
any
ben
ets
to
bei
ng
a H
yatt
Cre
dit
Car
d c
ard
mem
ber
. To
lear
n m
ore
ab
out
the
ben
ets
an
d h
ow
to
ap
ply
, see
Hya
tt C
red
it
Car
d A
t a
Gla
nce
Ab
out
HG
PP
oin
t R
edem
pti
on
FAQ
sR
evie
wS
pec
ial O
ffer
s
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
Ear
ning
Str
uctu
reO
ur M
emb
ers
p.19
1
PAG
E 1
4
Reg
iste
red
Gue
stA
gue
st w
ho h
as m
ade
a ro
om
res
erva
tio
n at
the
ho
tel
and
has
che
cked
in.
No
n-R
egis
tere
d G
uest
A g
uest
who
is v
isit
ing
the
ho
tel f
or
a no
n-st
ay
pur
po
se, s
uch
as v
isit
ing
a s
pa
or
din
ing
out
let.
Ear
ning
Po
ints
Hya
tt G
old
Pas
spor
t is
run
on
a p
oin
t sys
tem
whe
re
mem
bers
ear
n fi
ve H
yatt
Gol
d P
assp
ort p
oin
ts p
er e
ligib
le
U.S
. dol
lar,
for
whi
ch th
e m
embe
r pe
rson
ally
pay
s.
Mem
bers
are
aw
arde
d H
yatt
Gol
d P
assp
ort p
oin
ts f
or a
ll el
igib
le c
har
ges.
A
s a
gen
eral
ru
le, c
har
ges
for
serv
ices
ow
ned
an
d m
anag
ed b
y th
e h
otel
qu
alif
y as
elig
ible
ch
arge
s. T
her
e ar
e tw
o w
ays
for
mem
bers
to e
arn
po
ints
: as
regi
ster
ed g
ues
ts a
nd
as n
on-r
egis
tere
d gu
ests
.
NO
N-R
EG
IST
ER
ED
GU
ES
TS
Hya
tt G
old
Pas
spo
rt m
emb
ers
are
able
to
earn
poi
nts
for
elig
ible
non
-sta
y sp
end
at
par
tici
pat
ing
out
lets
Pur
chas
e E
ligib
ility
P
aym
ent
Elig
ibili
ty
Spec
ial C
ircu
mst
ance
s
RE
GIS
TE
RE
D G
UE
ST
SH
yatt
Go
ld P
assp
ort
mem
ber
s ca
n ea
rn p
oin
ts a
s a
reg
iste
red
gue
st
whe
n st
ayin
g a
t a
Hya
tt h
ote
l and
p
ayin
g a
n E
ligib
le R
ate.
Rat
e E
ligib
ility
E
ligib
le R
ates
In
elig
ible
Rat
es
Inci
den
tal C
harg
es
Ext
end
ed S
tay
Gro
up T
rave
l Q
ualit
y A
ssur
ance
&
Rel
oca
tio
n B
onu
s
TH
E H
YAT
T C
RE
DIT
CA
RD
The
Hya
tt C
red
it C
ard
off
ers
ano
ther
w
ay f
or
Hya
tt G
old
Pas
spo
rt m
emb
ers
to e
arn
add
itio
nal p
oin
ts a
nd a
war
ds.
Hya
tt C
red
it C
ard
EA
RN
ING
OP
TIO
NS
Hya
tt G
old
Pas
spo
rt o
ffer
s m
emb
ers
the
ex
ibili
ty o
f ch
oo
sing
one
of
thre
e fr
eque
nt t
rave
ler
ben
ets
fo
r ea
ch
Hya
tt s
tay:
Hya
tt G
old
Pas
spo
rt
po
ints
, mile
s o
r p
oin
ts w
ith
a p
arti
c-ip
atin
g T
rave
l Par
tner
pro
gra
m, o
r M
lif
e Ti
er C
red
its.
Hya
tt G
old
Pas
spo
rt P
oin
ts
Trav
el P
artn
er M
iles
M li
fe T
ier
Cre
dit
s
3T
HE
EA
RN
ING
ST
RU
CT
UR
Ei
Ab
out
HG
PO
ur M
emb
ers
Po
int
Red
emp
tio
nFA
Qs
Rev
iew
Sp
ecia
l Off
ers
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
Ear
ning
Str
uctu
re
p.15
p.16
p.17
p.18
p.19
p.2
0
p.2
1
p.2
2
p.2
3
p.2
4
ww
w.h
yatt
.co
m/g
p/e
n/
off
ers/
po
n-p
rom
o.js
p
p.2
7
p.2
8
p.2
9
p.2
5
PAG
E 1
5
Reg
iste
red
Gue
st
Rat
e E
ligib
ility
Hya
tt G
old
Pas
spor
t pu
blis
hes
Elig
ible
an
d In
elig
ible
R
ate
defi
nit
ion
s w
ith
in o
ur
prog
ram
term
s an
d co
ndi
tion
s (
). It
is th
e le
gal o
blig
atio
n o
f H
yatt
Gol
d P
assp
ort t
o pr
ovid
e th
ese
defi
nit
ion
s to
ou
r h
otel
s an
d m
embe
rs. H
yatt
Dat
a Se
rvic
es is
re
spon
sibl
e fo
r es
tabl
ish
ing
rate
elig
ibili
ty in
dica
tors
in li
ne
w
ith
thes
e te
rms
and
con
diti
ons.
Hot
els
are
not
allo
wed
to s
tray
fro
m th
e pr
ogra
m te
rms
and
co
ndi
tion
s, a
nd
Hya
tt D
ata
Serv
ices
will
en
forc
e el
igib
ility
gu
idel
ines
. H
otel
s ar
e re
spon
sibl
e fo
r ru
nn
ing
quar
terl
y ra
te e
ligib
ility
au
dits
an
d co
nta
ctin
g D
ata
Serv
ices
wit
h p
oten
tial
dis
crep
anci
es.
Eac
h h
otel
is a
ccou
nta
ble
for
ensu
rin
g th
at r
ates
are
est
ablis
hed
w
ith
pro
per
elig
ibili
ty in
dica
tors
.
Elig
ible
Rat
eA
ny h
ote
l-p
ublis
hed
ro
om
rat
e, in
clud
ing
, but
no
t lim
ited
to
rat
es f
oun
d o
n hy
att.
com
, the
Hya
tt D
aily
Rat
e, V
olu
me
Acc
oun
t R
ates
, Gro
up/C
onv
enti
on
Rat
es, A
AA
and
Sen
ior
Cit
izen
rat
es. F
or
the
full
Term
s an
d C
ond
itio
ns d
eni
tio
n,
see
the
Glo
ssar
y.
Inel
igib
le R
ate
Any
rat
e av
aila
ble
thr
oug
h th
ird
-par
ty c
hann
els,
qua
lied
ra
tes
that
are
no
t av
aila
ble
to
the
gen
eral
pub
lic o
r ra
tes
not
avai
lab
le t
hro
ugh
Hya
tt c
hann
els.
Fo
r th
e fu
ll Te
rms
and
Co
ndit
ions
de
niti
on,
see
the
Glo
ssar
y.
Ho
tels
are
no
t al
low
ed t
o
stra
y fr
om
th
e p
rog
ram
te
rms
and
co
nd
itio
ns,
an
d
Hya
tt D
ata
Ser
vice
s w
ill
enfo
rce
elig
ibili
ty g
uid
elin
es.
Ab
out
HG
PO
ur M
emb
ers
Po
int
Red
emp
tio
nFA
Qs
Rev
iew
Sp
ecia
l Off
ers
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
hyat
t.com
/hya
tt/c
ust
omer
-ser
vice
/gp-
term
s-co
ndi
tion
s.js
p
Ear
ning
Str
uctu
re
p.18
5
p.18
5
PAG
E 1
6
Reg
iste
red
Gue
st
Elig
ible
Rat
esA
n E
ligib
le R
ate
shal
l be
defi
ned
as
any
hot
el p
ubl
ish
ed r
oom
rat
e,
incl
udi
ng,
bu
t not
lim
ited
to r
ates
fou
nd
on h
yatt
.com
, th
e H
yatt
Dai
ly
Rat
e, V
olu
me
Acc
oun
t Rat
es, G
rou
p/C
onve
nti
on R
ates
, AA
A a
nd
Sen
ior
Cit
izen
rat
es.
Elig
ible
Rat
es m
ay in
clu
de (b
ut a
re n
ot li
mit
ed to
) any
rat
e th
at is
av
aila
ble
to th
e ge
ner
al p
ubl
ic a
nd/
or th
rou
gh H
yatt
boo
kin
g ch
ann
els.
EX
AM
PL
ES
IN
CLU
DE
:
H
yatt
Dai
ly R
ate
(RA
CK
Mar
ket)
P
ubl
ish
ed P
acka
ges
(PK
GS
Mar
ket)
P
rom
otio
n R
ates
(RA
CK
Mar
ket)
C
onve
nti
on /
Gro
up
Rat
es (C
ON
V M
arke
t)
D
isco
un
t Rat
es (i
.e.,
Sen
ior
Cit
izen
, AA
A, A
AR
P, G
over
nm
ent,
AM
XN
ET,
ASA
E, e
tc.)
P
refe
rred
Rat
es
V
olu
me
Acc
oun
t Rat
es/N
egot
iate
d R
ates
(VO
LM M
arke
t)
C
onso
rtia
Gu
aran
teed
(GT
DR
TE
)
D
iam
ond
& P
lati
nu
m G
uar
ante
ed A
vaila
bilit
y (G
UA
R)
D
ay R
ate
(DR
TE
)
P
oin
ts +
Cas
h A
war
ds
Whe
n D
ata
Ser
vice
s is
bui
ldin
g r
ates
wit
hin
the
follo
win
g R
ES
ER
VE
Mar
kets
, the
ra
te w
ill d
efau
lt t
o e
ligib
le. I
t is
the
ho
tels
res
po
nsib
ility
to
co
ntac
t th
eir
Dat
a S
ervi
ces
Rep
rese
ntat
ive
in t
he e
vent
the
y w
ish
to c
hang
e th
e el
igib
ility
ind
icat
or.
Up
on
rece
ipt
of
req
uest
, the
Dat
a S
ervi
ces
Rep
rese
ntat
ive
will
ass
ign
the
pro
per
el
igib
ility
ind
icat
or
acco
rdin
g t
o t
he P
rog
ram
Ter
ms
and
Co
ndit
ions
.
Elig
ible
Rat
e C
od
es
Mar
ket
Co
de
Des
crip
tio
nSt
atus
CO
NV
1 C
ON
VE
NT
ION
S/G
RO
UP
SE
ligib
ility
Sta
tus
DIS
C2
DIS
CO
UN
T R
AT
ES
Def
ault
Elig
ible
HV
CL
HYA
TT
VA
C C
LUB
Def
ault
Elig
ible
PK
GS
NO
N-Q
UA
LIF
IED
PA
CK
AG
ES
Def
ault
Elig
ible
RA
CK
RA
CK
RA
TE
SD
efau
lt E
ligib
le
ST
ES
SU
ITE
RE
QU
ES
TS
Def
ault
Elig
ible
VO
LMV
OLU
ME
DIS
CO
UN
TS
Def
ault
Elig
ible
HO
TL
HO
TE
L M
AR
KE
TD
efau
lt E
ligib
le
SP
EC
QU
ALI
FIE
D R
AT
ES
Def
ault
Elig
ible
HYA
TH
YAT
T P
RO
GR
AM
SIn
div
idua
l Rat
e P
lan
Rev
iew
R
equi
red
Mak
e Su
re G
uest
s G
et C
red
it
All
char
ges
mus
t ap
pea
r o
n th
e fo
lio t
o b
e el
igib
le f
or
Hya
tt G
old
Pas
spo
rt p
oin
ts.
i
1 C
ont
ract
ed R
ates
bui
lt w
ithi
n th
e C
ON
V M
arke
t w
ith
a M
arke
t S
egm
enta
tio
n C
od
e o
r C
RE
W, A
C, C
ON
T o
r C
RM
will
be
assi
gne
d a
n in
elig
ible
ear
ning
ind
icat
or.
2 T
he D
isco
unt
Mar
ket
cont
ains
Elig
ible
(i.e
., S
enio
r C
itiz
en, A
AA
, AA
RP,
Gov
ernm
ent,
AM
XN
ET,
AS
AE
, etc
.)
and
Inel
igib
le R
ates
(i.e
., TA
DS
, TIR
T, A
LDS
, FA
MP
LN
, EM
PL
, EM
PL
X, E
MB
R, E
MF
F, E
MF
P, e
tc.)
. Dat
a S
ervi
ces
has
pro
per
ly c
on
gur
ed r
ates
wit
hin
the
DIS
C M
arke
t ac
cord
ing
to
the
pro
gra
m t
erm
s an
d c
ond
itio
ns.
Ab
out
HG
PO
ur M
emb
ers
Po
int
Red
emp
tio
nFA
Qs
Rev
iew
Sp
ecia
l Off
ers
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
Ear
ning
Str
uctu
re
-
PAG
E 1
7
Reg
iste
red
Gue
st
Inel
igib
le R
ates
Inel
igib
le R
ates
are
qu
alifi
ed d
isco
un
ted
rate
s. F
or th
e fu
ll Te
rms
and
Con
diti
ons
defi
nit
ion
, see
the
Glo
ssar
y.
Inel
igib
le R
ates
may
incl
ude
thir
d-pa
rty
rate
s or
qu
alifi
ed r
ates
that
are
n
ot a
vaila
ble
to th
e ge
ner
al p
ubl
ic o
r av
aila
ble
thro
ugh
Hya
tt b
ooki
ng
chan
nel
s.
EX
AM
PL
ES
IN
CLU
DE
:
T
radi
tion
al W
hol
esal
e
G
OG
O W
orld
wid
e V
acat
ion
s,
Ple
asan
t Hol
iday
s, e
tc.
T
hir
d P
arty
In
tern
et R
ates
P
rice
line,
Exp
edia
, Tra
velo
city
, et
c.
T
rave
l In
dust
ry R
ates
TA
DS
H
yatt
Gol
d P
assp
ort F
ree
Nig
ht
Aw
ards
G
PR
M, P
RO
GP,
AN
ZG
P,
GP
00
1, e
tc.
C
ontr
acte
d R
ates
A
irlin
e C
rew
To
ur
Rat
es
Fa
mily
Pla
n
FA
MP
LN, A
LDS
A
ssoc
iate
Rat
es
A
ssoc
iate
Com
p, A
ssoc
iate
Le
isu
re, A
ssoc
iate
Bu
sin
ess,
Fr
ien
ds a
nd
Fam
ily R
ates
A
irlin
e A
ssoc
iate
Dis
cou
nt
A
irlin
e A
war
ds
A
irlin
e In
terr
upt
ed-T
rip
Vou
cher
s
H
yatt
Aw
ards
H
yatt
Nig
ht C
erti
fica
tes
A
llotm
ents
As
a g
ener
al r
ule,
rat
es b
uilt
wit
hin
the
follo
win
g m
arke
ts w
ill b
e in
dic
ated
as
an
Inel
igib
le R
ate.
Inel
igib
le R
ate
Co
des
Mar
ket
Co
de
Des
crip
tio
n
AW
RD
AW
AR
D R
ED
EM
PT
ION
CO
NT
CO
NT
RA
CT
MA
RK
ET
GO
LD1
GO
LD P
AS
SP
OR
T
WH
LAA
LLO
TT
ED
WH
LS
WH
LSTO
UR
OP
ER
ATO
RS
1 H
yatt
Go
ld P
assp
ort
Reg
ency
Clu
b a
nd S
uite
Up
gra
de
Aw
ard
s ar
e E
ligib
le R
ates
. The
se r
ates
req
uire
a m
em-
ber
to
bo
ok
a p
rem
ium
rat
e an
d u
se p
oin
ts f
or
the
upg
rad
e. P
oin
ts +
Cas
h A
war
ds
are
also
Elig
ible
Rat
es.
i
Ab
out
HG
PO
ur M
emb
ers
Po
int
Red
emp
tio
nFA
Qs
Rev
iew
Sp
ecia
l Off
ers
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
Ear
ning
Str
uctu
re
p.18
5
PAG
E 1
8
EL
IGIB
LE
IN
CID
EN
TAL
CH
AR
GE
S
Fo
od a
nd
beve
rage
A
ll fo
od a
nd
non
-alc
ohol
ic b
ever
ages
incl
udi
ng
in-r
oom
din
ing,
Hya
tt
Pla
ce G
rab-
n-G
o an
d H
YAT
T h
ouse
Gu
est M
arke
t (st
ate
law
pro
hib
its
Hya
tt G
old
Pas
spor
t fro
m a
war
din
g po
ints
on
alc
ohol
ic b
ever
ages
)
La
un
dry
and
dry
clea
nin
g
Te
leph
one
char
ges
P
arki
ng
char
ges
If
ow
ned
an
d/or
ope
rate
d by
Hya
tt
B
usi
nes
s se
rvic
es
If
ow
ned
an
d/or
ope
rate
d by
Hya
tt
R
ecre
atio
nal
ser
vice
s
If
ow
ned
an
d/or
ope
rate
d by
Hya
tt
INE
LIG
IBL
E I
NC
IDE
NTA
L C
HA
RG
ES
In
-roo
m m
ovie
s
A
ll ta
xes
B
anqu
et c
har
ges
M
eeti
ng
or f
un
ctio
n r
oom
ch
arge
s
A
irlin
e in
terr
upt
ion
vou
cher
s (d
istr
esse
d pa
ssen
gers
)
G
ift s
hop
or
ren
tal s
hop
pu
rch
ases
W
hen
sh
ops
are
not
ow
ned
or
man
aged
by
Hya
tt
R
enta
l on
pri
vate
ly o
wn
ed a
ccom
mod
atio
ns
Se
rvic
es p
rovi
ded
by o
uts
ide
con
trac
tors
e.
g. in
depe
nde
nt a
udi
o-vi
sual
ser
vice
, par
kin
g, r
ecre
atio
nal
ser
vice
s
G
roce
ry s
ervi
ce
V
alid
on
ly a
t HYA
TT
hou
se
C
asin
o ch
arge
sIn
cid
enta
l Cha
rge
Any
cha
rge
to a
mem
ber
s r
oo
m o
utsi
de
of
the
cost
of
the
roo
m it
self.
Reg
iste
red
Gue
st
Inci
den
tal C
harg
esR
egis
tere
d gu
ests
can
ear
n H
yatt
Gol
d P
assp
ort p
oin
ts o
n e
ligib
le
inci
den
tal c
har
ges
bille
d to
thei
r ro
om. A
s a
gen
eral
ru
le, a
ny s
ervi
ce
prov
ided
by
or m
anag
ed b
y H
yatt
will
be
elig
ible
for
Hya
tt G
old
Pas
spor
t po
ints
, wh
ile a
ny s
ervi
ce p
rovi
ded
by a
n o
uts
ide
ven
dor
will
not
be
elig
ible
to e
arn
Hya
tt G
old
Pas
spor
t poi
nts
.
Acc
ord
ing
to
loca
l law
s an
d ju
risd
icti
ons
, ho
tels
out
sid
e o
f th
e U
.S. m
ay a
llow
al
coho
l to
be
an e
ligib
le p
urch
ase.
Ab
out
HG
PO
ur M
emb
ers
Po
int
Red
emp
tio
nFA
Qs
Rev
iew
Sp
ecia
l Off
ers
FR
ON
T D
ES
K &
HO
STS
HO
W IT
WO
RK
SH
OT
EL
MA
NA
GE
ME
NT
HO
TE
L F
INA
NC
EO
UT
LET
MA
NA
GE
ME
NT
HO
TE
L SA
LES
TE
AM
SR
EF
ER
EN
CE
Ear
ning
Str
uctu
re
PAG
E 1
9
Reg
iste
red
Gue
st
Ext
end
ed S
tay
Som
e of
ou
r m
embe
rs w
ho
stay
at H
yatt
hot
els
for
an e
xten
ded
peri
od
of ti
me
may
wan
t to
rece
ive
thei
r H
yatt
Gol
d P
assp
ort p
oin
ts m
id-s
tay.
To a
war
d H
yatt
Gol
d P
assp
ort p
oin
ts a
nd
tier
/sta
y cr
edit
mid
-sta
y th
e h
otel
mu
st:
C
hec
k th
e m
embe
r ou
t
C
reat
e a
new
sta
y re
cord
ass
ign
ing
the
sam
e ro
om n
um
ber
C
hec
k th
e m
embe
r ba
ck in
By
chec
kin
g ou
t th
e gu
est,
the
stay
rec
ord
will
be
extr
acte
d fr
om th
e h
otel
s P
MS
and
the
prop
er p
oin
ts a
nd
stay
cre
dit w
ill b
e au
tom
atic
ally
ge
ner
ated
an
d aw
arde
d to
the
mem
ber
s ac
cou
nt.
Wh
en th
e re
mai
nde
r of
th
e m
embe
rs
stay
rec
ord
is c
hec
ked