HEROS Frequently Asked Questions

WEBINAR SERIES 2016

PresentersPresenters: Lauren Hayes, Lauren McNamara, and Liz Zepeda (HUD OEE)

Moderator: Ben Sturm (Cloudburst)

Presentation is in listen-only mode

Q & A session at end of presentation

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Webinar Format Webinar will last approximately 90 minutes and is

being recorded

Use the Question Pod to submit questions at any

time during the webinar

Submit unanswered questions: https://www.hudexchange.info/ask-a-question

Use the Question Pod to request assistance with

technical difficulties

Feedback survey link and instructions to get credit will be emailed

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Webinar Format At certain points in today’s presentation, we may

be demonstrating a website and sharing our

computer screen.

To see this most clearly, you may want to use the

“Full Screen” button in the upper right of the

GoToWebinar window.

To submit a question, you will need to click the “Full

Screen” button again to resume normal view.

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ObjectivesProvide an opportunity for HEROS Users to interact with HUD staff and test their knowledge of various HEROS topic areas.

Update HEROS Users on system features, resource tools, and potential issues.

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AgendaTools and Resources

Troubleshooting and System Updates

FAQs by Category: General HEROS Questions

Administration and User Roles

Starting a Review

Conducting Analysis

Tiered Reviews

Completing Reviews

Open Forum

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Tools and Resources

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Tools and ResourcesHEROS User Guide

https://www.hudexchange.info/resource/3150/heros-user-guide

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Tools and ResourcesHEROS “How To” Videos

https://www.hudexchange.info/environmental-review/heros-e-tutorials/

Topic Areas:

Introduction to HEROS

Performing an Environmental Review in HEROS

Performing a Tiered Environmental Review in HEROS

HEROS Administration and Special User Rules

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Tools and Resources HEROS Frequently Asked Questions

https://www.hudexchange.info/heros/faqs

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Tools and ResourcesHUD Exchange ‘Ask A Question’

https://www.hudexchange.info/get-assistance/my-question/

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AAQ Feedback For fastest resolution, check the FAQs first

If something is not working, let the HEROS team know so that we can work on fixing it!

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Updates and Reminders

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Enhancements Coming to HEROSChanges are coming to HEROS in Spring, 2017!◦ Improvements will focus on new user role functionality to

accommodate more partners, including

◦ Public Housing Authorities

◦ Non-profits

◦ Lenders

◦ Consultants & contractors

◦ Making sharing reviews easier

◦ Improving the 7015.15 screen

◦ Allowing additional mitigation measures

◦ New & improved reports

◦ Clarifying text and requirements

More information to come…

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HEROS Status by ProgramHUD Program HEROS Status

Community Planning and Development

CDBG, HOME, SHOP HEROS use optional (REs only)

CoC Specialized paper formats preferred

State programs HEROS not yet available

Part 50 CPD HUD staff should use HEROS to

process 58s rec’d in HEROS & all 50s

Housing

RAD, FHA Multifamily HUD staff should use HEROS now

Public Housing

Part 50 HEROS mandatory in Fall (HUD only)

Part 58 Rollout anticipated in 2017

ONAP

All Programs Rollout anticipated in 2017 15

Document UploadsHEROS accepts most kinds of document◦ For a full list of document types accepted, see HEROS FAQs

◦ Very large documents like Phase I ASTMs will take longer to upload

◦ HEROS does not permit documents with special characters in the file name

◦ Check to make sure documents uploaded correctly – if the file name does not appear next to/under the upload, the file did not upload

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FAQs on Uploads

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RROF/AUGF/Finalizing When a review is completed in HEROS, the RROF must be sent to HUD via HEROS

• Upload a signed paper copy of the RROF, OR the Certifying Officer can certify the screen

• Use the email notifications at the bottom of the screen to submit to your HUD contact

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RROF/AUGF/Finalizing After the 15 day HUD objection period HUD will inform the RE that the AUGF has been approved via a HEROS system generated email –

• If you don’t hear from HUD, follow-up with the field office directly

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RROF/AUGF/FinalizingOnly after receiving the AUGF from HUD, can the review be marked Complete and Archived.

If the review is a CEST that converts to Exempt, it can be marked complete after obtaining the appropriate signatures.

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Screenshot from

completed ERR!!

FAQs by Category Please select the most appropriate answer

to each poll question.

You may use the HEROS User Guide and FAQs to

help answer each question.

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General HEROS QuestionsWhen will HEROS become mandatory?

A. It is mandatory now

B. It will never be mandatory

C. Anticipated to be mandatory sometime in 2018

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General HEROS QuestionsHow do HUD staff register for HEROS (once you are notified that your program is eligible)?

A. Email HEROSInfo

B. Submit an AAQ

C. Email the HEROS team

D. Ask your supervisor to submit a CHAMP request on your behalf

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General HEROS QuestionsHow do Responsible Entities register for HEROS?

A. Submit an AAQ

B. Email HEROSInfo

C. Contact your FEO

D. Email your supervisor

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General HEROS QuestionsWhich of the following types of Part 58 reviews can be entered into HEROS by Responsible Entities now?

A. Public Housing

B. HOME

C. CoC

D. State-Administered CDBG

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General HEROS QuestionsWhat’s the first thing I should do if I’m using HEROS and something doesn’t work?

A. Contact your FEO

B. Submit a question to AAQ

C. Check the HEROS FAQ

D. Email HEROSInfo

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General HEROS QuestionsTrue or False: Two Responsible Entities can share a single environmental review in HEROS

A. True

B. False

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General HEROS QuestionsTrue or False: Typing text into HEROS counts as being active in the system and will prevent you from timing out.

A. True

B. False

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Administrative and User RolesIs the Certifying Officer required to have access to HEROS?

A. Yes

B. No

C. It is recommended but not required

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Administrative and User RolesAre consultants able to access HEROS now?

A. Yes

B. Yes, but only in-house consultants

C. No

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Starting a ReviewWhat do I do if I don’t know the project costs when I start an environmental review in HEROS?

A. Enter “0”

B. Enter a rough estimate

C. Leave it blank

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Conducting AnalysisWhat do I do if the “Validate Address” button won’t work?

A. Proceed without validating the address

B. Leave the address blank

C. Enter the project address (or addresses) in the “Additional Location Information” textbox

D. Either A or C

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Conducting AnalysisTrue or False: You are required to generate an environmental review record each time you are prompted to do so on the screen.

A. True

B. False

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Conducting AnalysisWhat should you do if your compliance determination disappears?

A. Submit an AAQ identifying the name of the review and affected Law and Authority Screen

B. Refer to the Troubleshooting FAQs for guidance

C. Contact HEROSInfo

D. Both A and B

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Conducting AnalysisHow does HEROS determine which Laws and Authorities appear on the Mitigation screen?

A. It’s tailored to the specific law and authority screen and depends on your responses to the questions within that screen

B. It’s based on your response to the question ‘Are formal compliance steps or mitigation required?’ in the screen summary for each related law and authority

C. It’s based on the state where your project is located

D. All of the above

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Tiered ReviewsWhat resources should you refer to when starting a tiered review?

A. The HUD Exchange website

B. Your REO or FEO

C. The “How To” video on tiering reviews in HEROS

D. All of the above

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Tiered ReviewsTrue or False: To start a new tiered review, press the “Start a new environmental review” button on the HEROS Dashboard.

A. True

B. False

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Tiered ReviewsI am working on site-specific reviews for a broad-level tiered review I completed last year outside of HEROS. Can I complete the site-specific reviews in HEROS?

A. Yes, upload it to Screen 1240 – Site-Specific Reviews

B. No, only add if broad-level/Tier 1 is in HEROS

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Completing ReviewsWhen can I mark my CEST/EA review complete?

A. After receiving the AUGF (7015.16) from HUD

B. After sending the RROF (7015.15) to HUD

C. After the project is constructed

D. After uploading the signed signature page

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Completing ReviewsThe 15-day HUD objection period is over, but I have not received the AUGF. Should I…?

A. Resubmit the RROF (7015.15) to HUD

B. Mark the review complete

C. Follow-up with my HUD contact via phone or email about the status of the AUGF (7015.16)

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Completing ReviewsHow long is my non-tiered environmental review record archived on the HUD Exchange?

A. 10 years

B. 1 year

C. 6 months

D. 5 years

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Q&A: Other Questions

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HUD Exchange https://www.hudexchange.info/programs/environmental-review/

User Guide

https://www.hudexchange.info/resource/3150/heros-user-guide/

HEROS “How To” Videos

https://www.hudexchange.info/environmental-review/heros-e-tutorials/

Ask a Question

https://www.hudexchange.info/get-assistance/my-question/

FAQs

https://www.hudexchange.info/heros/faqs/

HEROS https://heros.hud.gov

Additional Information

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Evaluations

Feedback survey link and instructions to get credit in LMS will be emailed to you

Summary

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Thank you for your participation!

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