heroconf 2016 - keys to an effective ppc account structure

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Keys to an Effective Account Structure Jes Stiles CMO Emerging Markets| Ringier | @jesstiles

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Page 1: HeroConf 2016 - Keys to an Effective PPC Account Structure

Keys to an Effective

Account Structure

Jes Sti les

CMO Emerg ing Marke ts | R ing ie r | @jess t i l es

Page 2: HeroConf 2016 - Keys to an Effective PPC Account Structure

Are your KPIs going in the wrong direction?

Page 3: HeroConf 2016 - Keys to an Effective PPC Account Structure

Do your tests come back with minimal impact?

Page 4: HeroConf 2016 - Keys to an Effective PPC Account Structure

Sick of staring at your PC in confusion?

Page 5: HeroConf 2016 - Keys to an Effective PPC Account Structure

Get structured!

Page 6: HeroConf 2016 - Keys to an Effective PPC Account Structure

Why you ask?

Page 7: HeroConf 2016 - Keys to an Effective PPC Account Structure

Going granular give you improved visibility.

Page 8: HeroConf 2016 - Keys to an Effective PPC Account Structure

And more control over your campaigns.

Page 9: HeroConf 2016 - Keys to an Effective PPC Account Structure

Producing better results and clapping bosses.

Page 10: HeroConf 2016 - Keys to an Effective PPC Account Structure

It’s worth the effort!

Page 11: HeroConf 2016 - Keys to an Effective PPC Account Structure

Not every brand can afford optimisation tools.

Page 12: HeroConf 2016 - Keys to an Effective PPC Account Structure

But today’s tips are all tool free!

Page 13: HeroConf 2016 - Keys to an Effective PPC Account Structure

Optimisation so easy, you can do it anywhere!

Page 14: HeroConf 2016 - Keys to an Effective PPC Account Structure

Structure your accounts today!!!!!!!

Page 15: HeroConf 2016 - Keys to an Effective PPC Account Structure

Out of date, poorly thought out ads are terrible. So to are

poorly structured PPC accounts.

Page 16: HeroConf 2016 - Keys to an Effective PPC Account Structure
Page 17: HeroConf 2016 - Keys to an Effective PPC Account Structure

Structure of a Facebook account

Campaign

Ad Set 1 Ad Set 2

Ad 1 Ad 2 Ad 1 Ad 2

Set objective

Set bids, placements, audience segments

Ad copy, images, links, CTAs

Page 18: HeroConf 2016 - Keys to an Effective PPC Account Structure

Before you start, create naming conventions. Don’t use Facebook

defaults.

Page 19: HeroConf 2016 - Keys to an Effective PPC Account Structure

objective-target-detail

age-gender-placement-connection

Facebook default

Website Clicks

GB - 18+

Website name – Website Clicks

Recommended

YYYY-MM-DD | content + of + ad + here

Page 20: HeroConf 2016 - Keys to an Effective PPC Account Structure

Ensure naming conventions have

corresponding UTM tags to make analysis easier.

Page 21: HeroConf 2016 - Keys to an Effective PPC Account Structure

UTM tagging connects Facebook ads to Google Analytics allowing you to

analyse the full funnel

Page 22: HeroConf 2016 - Keys to an Effective PPC Account Structure

HOW DO YOU WANT TO TARGET YOUR AUDIENCE?

Campaigns

AND FOR WHAT OBJECTIVE?

Page 23: HeroConf 2016 - Keys to an Effective PPC Account Structure
Page 24: HeroConf 2016 - Keys to an Effective PPC Account Structure
Page 25: HeroConf 2016 - Keys to an Effective PPC Account Structure

New page likes 968 15,423 1493%

Website clicks 24,741 4,431 -82%

Organic reach 7.57% 6.91% -9.55%

All sessions 1,387,120 1,247,286 -12%

Cost per session 0.0008 0.0016 100%

* Based on 4 weeks of test data

Page 26: HeroConf 2016 - Keys to an Effective PPC Account Structure

Buying likes leads to less website traffic at almost

double the cost per session.

Page 27: HeroConf 2016 - Keys to an Effective PPC Account Structure
Page 28: HeroConf 2016 - Keys to an Effective PPC Account Structure

Run campaigns long term changing ad regularly to

fight ad fatigue.

Page 29: HeroConf 2016 - Keys to an Effective PPC Account Structure

Campaign target audiences

Demographic (dmo)

Interest (int)

Lookalike (llk)

Remarketing (rmk)

Age, Gender, Location

People interested in X

People who a similar to X

People I had contact with

Au

die

nce

sp

eci

fici

ty

Page 30: HeroConf 2016 - Keys to an Effective PPC Account Structure

Be aware of overlap

wsc-dmoWomen who are over 18

living in London

wsc-intWomen who are over 18

living in London who like shopping

wsc-llkPeople who

have purchased

wsc-intWomen who are over 18

living in London who

like travel

wsc-rmkPeople who

have purchased

app-dmo

Page 31: HeroConf 2016 - Keys to an Effective PPC Account Structure

Structure campaigns to reduce overlap, allowing analysis of

different objectives & audiences

Page 32: HeroConf 2016 - Keys to an Effective PPC Account Structure

Automotive Spend Leads Cost per lead

dmo $393 162 $2.43

int $702 1,252 $0.56

Au

die

nce

sp

eci

fici

ty

Because of a higher relevancy score, the interest targeted campaign won more auctions

Page 33: HeroConf 2016 - Keys to an Effective PPC Account Structure

Classifieds Spend Leads Cost per lead

dmo $3,102 2,996 $1.04

int $22,211 27,732 $0.80

Au

die

nce

sp

eci

fici

ty

Page 34: HeroConf 2016 - Keys to an Effective PPC Account Structure

eCommerce Spend Orders Cost per order

dmo $6,140 110 $56

int $14,872 213 $70

llk $1,510 60 $25

rmk $3,210 90 $17

Au

die

nce

sp

eci

fici

ty

Limited scale

Page 35: HeroConf 2016 - Keys to an Effective PPC Account Structure

Test at campaign level whether broad demographic, narrow interest or specific list targeting produces the best

KPIs for your brand then scale.

Page 36: HeroConf 2016 - Keys to an Effective PPC Account Structure

eCommerce Spend Orders Cost per order

int electronics $18,570 230 $81

int beauty $15,300 320 $48

int home & garden $14,210 540 $26

Interest based campaigns

Page 37: HeroConf 2016 - Keys to an Effective PPC Account Structure

Remarketing campaigns

eCommerce Spend Orders Cost per order

rmk all contacts $4,150 230 $18

rmk registered users not subscribers

$660 10 $66

rmk subscribers not registered users

$660 10 $66

Page 38: HeroConf 2016 - Keys to an Effective PPC Account Structure

Demographic campaign

eCommerce Spend Orders Cost per order

wsc dmo $6,140 110 $56

app dmo paused paused paused

Only 1 campaign can win the auction. Have only one dmocampaign running at any point and split targeting via adsets

Page 39: HeroConf 2016 - Keys to an Effective PPC Account Structure

HOW DO YOU WANT TO SEGMENT YOUR TARGETED AUDIENCE?

Ad sets

AND FOR WHAT PRICE?

Page 40: HeroConf 2016 - Keys to an Effective PPC Account Structure

Location

• United Kingdom (uk)• England (en)• London (ld)• Soho square (ss)

Page 41: HeroConf 2016 - Keys to an Effective PPC Account Structure

Location

• Everyone in this location = 8 million

• People who live in this location = 7.7 million

Around 5% of default audience may be irrelevant if you only trying to reach residents

Could be wasting 5% of your budget

Page 42: HeroConf 2016 - Keys to an Effective PPC Account Structure

Gender

• Male (m)• Female (f)• Any gender (all)

Page 43: HeroConf 2016 - Keys to an Effective PPC Account Structure

Age

• From X to Y (25to30)

Page 44: HeroConf 2016 - Keys to an Effective PPC Account Structure

Placement

Instagram and audience network should be separate campaigns

• Right hand column (rhc)• Desktop news feed (dnf)• Mobile news feed (mnf)• Any device (all)

Page 45: HeroConf 2016 - Keys to an Effective PPC Account Structure

Connection

• Fans (fa)• Friends of fans (ff)• Not connected (nc)• Any connection (all)

Page 46: HeroConf 2016 - Keys to an Effective PPC Account Structure

But I have chosen targeting. Have you systematically tested

targeting?

Page 47: HeroConf 2016 - Keys to an Effective PPC Account Structure

Gender testing

Adset name Spend Leads Cost per lead

m-over18-all-all $741 36 $21

f-over18-all-all $741 43 $17

Page 48: HeroConf 2016 - Keys to an Effective PPC Account Structure

Age testing

Adset name Spend Leads Cost per lead

all-18to24-all-all $4,690 70 $67

all-25to29-all-all $4,700 140 $34

all-over30-all-all $4,680 210 $22

Page 49: HeroConf 2016 - Keys to an Effective PPC Account Structure

Don’t let Facebook decide

Higher bid ≠ Better performance

Bid

Page 50: HeroConf 2016 - Keys to an Effective PPC Account Structure

Bid amount Spend Leads Cost per lead

$0.21 $1,482 99 $15

Page 51: HeroConf 2016 - Keys to an Effective PPC Account Structure

Bid amount Spend Leads Cost per lead

$0.21 $1,482 99 $15

$0.11 $958 239 $4

Page 52: HeroConf 2016 - Keys to an Effective PPC Account Structure

Bid amount Spend Leads Cost per lead

$0.21 $1,482 99 $15

$0.11 $958 239 $4

$0.03 $1,489 621 $2

Page 53: HeroConf 2016 - Keys to an Effective PPC Account Structure

Lower CPCs stretch your budget, allowing you to enter more auctions & get more clicks

Page 54: HeroConf 2016 - Keys to an Effective PPC Account Structure

Bid amount Spend Leads Cost per lead

$0.21 $1,482 99 $15

$0.11 $958 239 $4

$0.03 $1,489 621 $2

$0.02 $615 80 $1.75

Page 55: HeroConf 2016 - Keys to an Effective PPC Account Structure

Placement testing

Adset name Spend Leads Cost per lead

all-over30-rhc-all $20 7 $2.89

all-over30-dnf-all $142 115 $1.24

all-over30-mnf-all $601 523 $1.15

Page 56: HeroConf 2016 - Keys to an Effective PPC Account Structure

Connection testing

Adset name Spend Leads Cost per lead

all-over30-mnf-fa $30 31 $0.97

all-over30-mnf-ff $246 204 $1.21

all-over30-mnf-nc $359 122 $2.94

Page 57: HeroConf 2016 - Keys to an Effective PPC Account Structure

Through segment refinement

reduced CPL from

$19 to $1.21

Page 58: HeroConf 2016 - Keys to an Effective PPC Account Structure

Effective audience segmentation improves your

relevancy score.

Page 59: HeroConf 2016 - Keys to an Effective PPC Account Structure

Test one ad set targeting element at a time to drill

down to the best KPIs for your brand at your budget.

Page 60: HeroConf 2016 - Keys to an Effective PPC Account Structure

WHAT CONTENT ENGAGES YOUR TARGETED AUDIENCE?

Ads

AND WHEN DID IT RUN?

Page 61: HeroConf 2016 - Keys to an Effective PPC Account Structure
Page 62: HeroConf 2016 - Keys to an Effective PPC Account Structure

Carousel ads

Page 63: HeroConf 2016 - Keys to an Effective PPC Account Structure
Page 64: HeroConf 2016 - Keys to an Effective PPC Account Structure

Various

Allows for more text in the ad

But results varies brand to brand and ad to ad

Page 65: HeroConf 2016 - Keys to an Effective PPC Account Structure
Page 66: HeroConf 2016 - Keys to an Effective PPC Account Structure

Optimise order of images

This will depend on your ad creative. It may have to be in order to make sense.

Tick box Spend Leads Cost per lead

Unchecked $841 1,168 $0.72

Checked $1,013 1,781 $0.57

Page 67: HeroConf 2016 - Keys to an Effective PPC Account Structure
Page 68: HeroConf 2016 - Keys to an Effective PPC Account Structure

Add profile page

Tick box Spend Leads Cost per lead

Unchecked $1,124 1,428 $0.79

Checked $1,012 1,781 $0.57

Page 69: HeroConf 2016 - Keys to an Effective PPC Account Structure

Through ad content refinement

reduced CPL from

$1.21 to $0.57

Page 70: HeroConf 2016 - Keys to an Effective PPC Account Structure

Ad Creative

• Images

• Headline

• Description

• URL

Test elements such as:

Be careful of limitations!

Page 71: HeroConf 2016 - Keys to an Effective PPC Account Structure

Image look and feel

Page 72: HeroConf 2016 - Keys to an Effective PPC Account Structure

Featured content

Page 73: HeroConf 2016 - Keys to an Effective PPC Account Structure

HOW DO YOU EASILY DOCUMENT ALL YOUR TESTS?

Reporting

Page 74: HeroConf 2016 - Keys to an Effective PPC Account Structure

Testing calendar

Page 75: HeroConf 2016 - Keys to an Effective PPC Account Structure

Structure of a Facebook account

Campaign (dmo, int, llk, rmk)

gender-age-placement-connection

m-20to29-mnf-ff

CW01 CW022016-11-

012016-11-

02

Test audience specificity & objective

Test audience segments & bids

Test ad setup & creative

Page 76: HeroConf 2016 - Keys to an Effective PPC Account Structure

But what about Adwords?

Page 77: HeroConf 2016 - Keys to an Effective PPC Account Structure

PPC Account Structure

Page 78: HeroConf 2016 - Keys to an Effective PPC Account Structure

Campaign

Type• Display network [DIS]• Search network [SEA]• Dynamic search ads [DSA]• Lookalike [LLK]• Remarketing [RMK]• Shopping [SHP]• Video [VID]• Universal App [APP]

Page 79: HeroConf 2016 - Keys to an Effective PPC Account Structure

Campaign

Ad Group 1 Ad Group 2

Keyword 1 Keyword 2 Keyword 1 Keyword 2

Set campaign type

Set bids, ad copy & landing pages

Set match type

Structure for Adwords search

Page 80: HeroConf 2016 - Keys to an Effective PPC Account Structure

Who knows your website better; you or Google?

Page 81: HeroConf 2016 - Keys to an Effective PPC Account Structure

Dynamic search ads

Campaign Spend CTR CPC Leads CPL

[DSA] $1,054 11.8% 0.01 6,317 $0.17

[SEA] $5,217 9.74% 0.03 13,025 $0.40

Can be a competitive CPL, but there are few opportunities to optimise

Page 82: HeroConf 2016 - Keys to an Effective PPC Account Structure

Search partners

Network Spend CTR CPC Leads CPL

Searchpartners

$273 1.14% 0.21 85 $3.21

Searchnetwork

$2,369 8.64% 0.21 973 $2.43

Decent ROI but if you have a limited budget, turn it off

Page 83: HeroConf 2016 - Keys to an Effective PPC Account Structure

High quality score is achieved by aligning

keywords, ad copy and landing pages.

Page 84: HeroConf 2016 - Keys to an Effective PPC Account Structure

How to structure search campaigns?

1) Based on website architecture?

2) Based on location?

3) Based on performance of keywords (high, medium, low)?

4) Based on user intent (top, mid or base of the funnel)? Structure so that you can easily find and optimise

for keywords

Page 85: HeroConf 2016 - Keys to an Effective PPC Account Structure

Naming

conventions

• Clear & manageable structure

• High quality score due to tight keyword clusters

• Simple budget allocation & performance analysis

• Visibility on important keyword qualifiers for SEO

[SEA] ShoesShoes (phrase)Shoes (longtail)ShoesShoes + Cheap

cheap shoesshoes for cheapcheap shoe

Shoes + OnlineShoes + Online + BuyShoes + WomensShoes + Womens + Designer

[SEA] Boots…

[SEA] Heals…

Page 86: HeroConf 2016 - Keys to an Effective PPC Account Structure

MANAGING LOW SEARCH

VOLUME OR UNIMPORTANT

KEYWORDS TAKE UP

VALUABLE TIME & REDUCES ACCOUNT QS

PROBLEM

Page 87: HeroConf 2016 - Keys to an Effective PPC Account Structure

How do you find the relevant long tail

keywords?

Page 88: HeroConf 2016 - Keys to an Effective PPC Account Structure

Keyword

planner

• Time intensive research process

• Untrustworthy search volume data

• Little control on match types

Page 89: HeroConf 2016 - Keys to an Effective PPC Account Structure

Search terms

lists

• Effortless research process

• More trustworthy search volume data

• Full visibility on match types

Page 90: HeroConf 2016 - Keys to an Effective PPC Account Structure

Phrase match

adgroups

Holds your head match keyword variants for the campaign (shoes, shoe)

One per campaign as is used to find exact match keywords

[SEA] ShoesShoes (phrase)Shoes (longtail)ShoesShoes + ClarksShoes + OnlineShoes + Online + BuyShoes + WomensShoes + Womens + Designer

[SEA] Boots…

[SEA] Heals…

You should test using broad match modified

Page 91: HeroConf 2016 - Keys to an Effective PPC Account Structure

shoe discounts $$$$

+shoes + sale $$$

“shoes on sale” $$

“designer shoes” $$

[designer shoes on sale] $

Match types

You want to find exact match keywords:

• More specific

• Less competition

• Less cost

Page 92: HeroConf 2016 - Keys to an Effective PPC Account Structure

Classifieds website

Match type CPC

Board 0.10

Phrase 0.16

Exact 0.08

Page 93: HeroConf 2016 - Keys to an Effective PPC Account Structure

Automotive website

Match type CPC

Board 0.10

Phrase 0.12

Exact 0.04

Page 94: HeroConf 2016 - Keys to an Effective PPC Account Structure

Employment website

Match type CPC

Board 0.12

Phrase 0.07

Exact 0.04

Page 95: HeroConf 2016 - Keys to an Effective PPC Account Structure

Use search terms list as a workman to drill down to

exact match keywords

Page 96: HeroConf 2016 - Keys to an Effective PPC Account Structure

Exact match

adgroups

Exact match keywords above a significant threshold of impressions, proven by phrase match adgroup data

[SEA] ShoesShoes (phrase)Shoes (longtail)ShoesShoes + CheapShoes + BlackShoes + OnlineShoes + Online + BuyShoes + WomensShoes + Womens + DesignerShoes + Clarks

[SEA] Boots…

[SEA] Heals…

[SEA] Sandals…

Page 97: HeroConf 2016 - Keys to an Effective PPC Account Structure

Long tail

adgroups

Exact match keywords below a significant threshold of impressions, but which are valuable to the business

Lower effort correlated to lower value

Keep an eye on break out keywords, trends & seasonality

Saves money

[SEA] ShoesShoes (phrase)Shoes (longtail)ShoesShoes + CheapShoes + BlackShoes + OnlineShoes + Online + BuyShoes + WomensShoes + Womens + DesignerShoes + Clarks

[SEA] Boots…

[SEA] Heals…

[SEA] Sandals…

Page 98: HeroConf 2016 - Keys to an Effective PPC Account Structure

Shoes (phrase) “shoes”

Shoes + Designer + Sale [designer shoes on sale]

Negative

keywords

If there is a choice, Google will often take the exact match, but not always

Use negative exact match to prevent the keyword matching in the phrase match adgroup

Page 99: HeroConf 2016 - Keys to an Effective PPC Account Structure

I’m convinced! But how do I actually do this?

Page 100: HeroConf 2016 - Keys to an Effective PPC Account Structure

Is this keyword valuable?

Add to negative keyword listDoes the keyword have significant impressions?

Add positive to the longtail adgroup & negative to phrase

match

Add positive to exact match adgroup & negative to phrase

match

Page 101: HeroConf 2016 - Keys to an Effective PPC Account Structure

designer shoes

Add to negative keyword list200 impressions in 7 days

Add positive to the longtail adgroup & negative to phrase

match

[designer shoes] to Shoes + Designer

-[designer shoes] in Shoes (phrase)

Page 102: HeroConf 2016 - Keys to an Effective PPC Account Structure

womens designer shoes online

Add to negative keyword list10 impressions in 7 days

[womens designer shoes online] to Shoes

(longtail)- [womens designer

shoes online] in Shoes (phrase)

Add positive to exact match adgroup & negative to phrase

match

Page 103: HeroConf 2016 - Keys to an Effective PPC Account Structure

kids shoes

-”kids” on negative keyword list

Does the keyword have significant impressions?

Page 104: HeroConf 2016 - Keys to an Effective PPC Account Structure

0.18 to 0.11 CPC = 48% drop

9% to 13% CTR = 36% increase

Page 105: HeroConf 2016 - Keys to an Effective PPC Account Structure

Drill down with phrase match data to valuable

exact match.

Page 106: HeroConf 2016 - Keys to an Effective PPC Account Structure

Testing at campaign, adset& ad creative levels

Page 107: HeroConf 2016 - Keys to an Effective PPC Account Structure

You can get thumbs up

Page 108: HeroConf 2016 - Keys to an Effective PPC Account Structure

With the power of account structure!

Page 109: HeroConf 2016 - Keys to an Effective PPC Account Structure

Want more stock images?

@JesStiles