hermes hht manual

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Logging On to thc HHT

Selecting and Downlo.dirE L-E

Main Mens

Pre-Receipt l,lanifests

Courier Rec€ipt Scan

Design your Route Ordet

Hit The Road

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Hermes HHT User Guide

Unmanifested Deliveries

14anifested CollectionsCan CollectCannot Collect

l-Jnmanifested Col'ections

Pick-UpsSignatureFrom Safe PlaceCannot Pickup

Completed lobs

Bulk Catalogue Deliveries

End of Day and Sign Out

Outstandinq Jobs

End of Day Summary

Bulk Catalogues

Signing out of the application

Lo.king the HHT

Power Management

Logging in Igsues

Invalid User ID or Password

Unknown Error

Pin Challenge

Troubleshooting

Courier Processes

Faults with the HHT

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Replacement Accessories / Consumables

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Lost HHT

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lErdh€ld Terminal (HHT) Overview

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Scan Buttons.

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ClErger Terminal,

Tap here to bringup the on-screen

keyboard,

Power button (canbe us€d to re-adivate the screenif in power-sEve(sleep) mode orvice-versa.

Physical keypad fornumeric input.

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Looking after your HHT

Please do not personalise or deface theHHT,

Take care not to scratch the screen of theHHT.

Use a soft cloth to clean the screen of theHHT,

Do not Llse solvents on the HHT.

Never use an actual pen or pencil or othersharp object on the sudace of the HHTscreen,

Aithough the HHT is water and dustresstant, do not expose it to rain ormoisture for an extended period of time.

Try not to drop your HHT as, although thescreen is durable, it will not withstand toomafy kfocks before it becomes damaged.

Do not store your HHT in any location thatis extremely dusty, damp or wet.

Charging the HHT

- . : .a._. :rat .omes with the HHT wil l have

: _::: . : : : . f , y chafged before i twas

_ :. : , : ' cl"ar9 ng the HHT overnight before f irst

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_: -:_ , .1 tscJrs to charge the battery from ernply

:: ', lla!1'ever, I is recommended that the

::::_, s .harged frequently, thus not al lowing the

::::_. :a become ow. This should extend the l i fe

:_:_: : : : : ry pack,

, .., ,:.,, ir,r{:l- _..= :. . : ! eces of eq! pment wil l be dispatched

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r-. :r : : a :aea onto the bottom ofthe

:= : r ' , : f ard charge. The HHT simply

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Ih s pai l .en plJgs nlotne eSU lrne-tait Ooxonthe above part), with the 3 pin plug being insenedinto the electricity socket jn your home, just Ike aneledric ketfle.

ajhnrf i rd{ , , t i ie {- lHT tn a vehic ie {Brodi i t , !onni iTo be able to charge the HHT in your vehice, youwjll have two pieces of equipment.

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must :: d' l- and d rt free. If i t is not, this w_ -:: ' : .e amount of suct on, and coLrld result in

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This piece of

equipment wil l

house the HHT

whjle it is being

charged in the $'fFttvehicle. It will slot into the crad e with the meralterminals in the cradle attached to the bottom ofthe HHT.

The cable will then be attached to the 12v power

source in your vehicle, by using the cigarettelighter attachment foLlnd on the end of this cdore.

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To be able to charge the HHT in a van, you wil

require three pieces of equipment.

i ! i5 recommedded that, whea Cr;r,: ir l.he HHT is plater i qe(,Jr( . 'v , , r .

RAM mounr.

must :: :1 and d rt free. If i t is not, this w_ _ r.- :^: amoL]nt of suction, and could result in

:_= :-:: : ' .aoLrnt fa I ng off and causing damage

:: :_a :a! prnent, or yolr vehic e.

! !T \^. thF qlT iar4 thF . radle. A

_:- .r ! 'een lght shou d turn on at the top of the

--- red . ieaning that the HHT is charging, and

:"..- neaning lhat lhe Hl-lT is ful ly charged. If

:_: : ' :hese lghts does not come on, i t could be_ r:: . r-_ s ror '_ _"e rrddle p'operly i l -ndy

This piece of

equipment will house

the HHT while i t is

F being charged in theE vehicle. It will s ota)€ into the crad e with the meta terminals rf rne(||.S cradle dnached Io ine ootto-n of the HH L:'

6 The cable will then be attached to the 12v power

source in your vehicle, by using the cigarette

lighter attachment foLrnd on the end of this cable.

g'f Dti =:, -: :o be pushed in quite hard as it is qulte a

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This piece of equipment

below is the MI\4 mount.

The RAI\4 mount can be

stlck straight onto the

windscreen of your vehicle.

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Light's on the top of the HHTE:aia

EEI :^'s, o.ess the yellow power button once - the

sseen w ll go off. To turn it back on, prcss the

yellow power button again.

Status icons on the screen

i: t-re top of the screen, on the blue bar, there3.o! d be various different icons which indicate;

The title of the screen

The

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How to turn the Screen Off and OnJ,'E :re .lHT is not being used, it can be put into

F . =''ror"'rode wh ch tuins ofltne screen. To do

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number of scans waiting to besent

Batterv indicatorWhen on charge. this willshow AC.When on battery power, thiswill show a metered battery.

The current time

Communications StatusWhen disconnected, therew l l be a'red x'When connectinq, there willbe a ' red ! 'When authenticating therewil be a'red ?'When connected to thenetlvofk, there will be 'two

blue active HHT's'.

f lerrnes HHT User Guide

This means that theHHT is fully charged,

whilst still in thecraote

This means that the

HHT is currently

charging, whilst still in

the cradle.

If the light wasflashing, this would

mean that the bafteryis very low and needs

charging.

This means that theHHT is currently beingreset, either for a soft

or hard reset.

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Hermes HHT user cuide

Logging On to the HHTWhen logging onto the HHT, it will b€ on one oftwo screens.

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dE-&s. If you make a mist"ke, tap on eitherfE badcpace icon (left arrow) on the on screenkeyboard, or the back space button on the physical

kEytoard.

Ore trcse details have been entered, tap onLogon.

lf tt|e Hl-fT comes up with an error message sayingthat tt|e Courier ID, Driver ID or Password isincorrect, tap on OK and re-entef the details.

1. Ifthe HHT has beenreset, or 'Exit' s€lectedfrom the logon screenPreviously' this screenwill appear. Tappingon'Delivery Connec(will load theapplication up to thelogon screen.

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From this screen, you f-can also align the screen, ifthe screen and wnereyou are tapping on the screen is out of sync.

2. After tapping on the Delivery Connectapplication, this screen will aooear.

There are two fieldswhich you are requiredto enter onto the logonscreen. These are the;

These can be entered either on the physicalkeypad at the bottom of the HHI or on theonscreen keyboard. All fields only accept numerical

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Tap Continue when all rounds and manifests areserecle0,

Select ing and Downloadin gMa nifests

After you have entered the []ser :D anc t:s!.. : :LheHhl w lstartrodo^nodo. e_a ' - : . : - 't^ .12v ( nal , /ar a- rnn .^ a ,

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user account asyet for today,you wi get arnessage sayrng

lf there are any roundson the screen whichyou do not want todeliver today, or yo!have selected a roundIn error, tnen you canreject them. To doth s, tap on the rcundwhich wil l display thismessage. Tapping on'Reject Round' will thenremove it from the HHT.

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that there are'No manifests are available vetU|oo

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9 and colect ing on, yo!

e can select thea manifest(s) by tapplngE on the check box to6 the eft of the

E information. Mult iple* .ounds can be selectedd at the same trme by

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I f this message appears, when you expea .a-_::

to appear on the alT r l .e. e.e1 5or'Refresh'. Once lhe na_if"<r(s a i i : : , : r 'you 'oLnd, they sho.rld dpoear o_ .o. ---

this does nol occu'w lh r 30 ̂ r .

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Hermes HHT Usef Guide

Once thefollowing

manifests have downloaded, theoptions will be available to you;

EitrLflOnce the rounds and manifests have beenselected, the main menLl wil l appear Yo! r, -a:however be able to perform any actions rit e :-:manifests are downloading (see the screen s.a:above showing'Downloading Manifests,

This may take a short while.

Once the manifest has downioaded the opt.- i . . ,become available and show in b ue. Th s s s-a.,,-in the screen shot below.

View Pre-Receipt ManifestsViewing what parcels you should have to deliverand collect on your manifest.

Courier Receipt ScanThis option is for scanning receipt of parcels, toshow that you have now got them in yourpossession.

Design your rcute orderThis option allows you to sort the manifest in to

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3Hit the road!When you are ready to deliver and collectparce s, select this option.

vrcv p!€:r€lclpl man tesrs

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Record Catalogue DeliveryYou can view types and volumes through thisoption as well as confirm catalogue volumes youhave delivered.

End of Day and SignoutWhen you have flnished your deliveries andcollections, yoLt will seled this to log out of theHHT.

your preferred route order.

Hermes HHT l jser Guide

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The pre receipt sedionwill show the parcels onthe n'ranifest which youhave downloaded,which require adelivery, collection andpickup. This is shownby the letter to the leftof the address. This wil

. D Detivery

Pre-Receipt Man ifests When viewing the Pre-Receipt I4anifest, youwill need to select the

record this informationfor your records beforeHitting the Road.

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Any items shown n red texl v/ i _a!a::a::

instructions on thern. These can !e C:_s:-?: : 'POD parcels, or they co- o - d - d-, _-= ::+:..Instructions.

You can lap on dn add.ess to see -c_.: :-, : : -about t5e parcel. O_ce co-ple_e :e: :_ OK

Iulan fest Header to see '"^the number of parcels -rE:/cp

Alqqd.d.wnrcn you w t Dedeliverinq,collectinc l-*" '*_

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afd picking up today I l::l:r,?from the manifest. | :*"",,..

| ,r::You are required to I .,""i

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Hermes HHT lJser Gu de

wi displdy this sc.een. Selectino one of LheR ooq'onr, o11l"- rnan witt Deliv;r, wr mark the

parcel with an X to say it is not going to bede ivered (see below).

Once all of the parcels have been entered into the

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Courier Receipt ScanThe'Receipt Scan from Depot'section s'c:scanning items into your possession for ae .:-.

When you have addeda parcel to the receiptscan list, it will defaultto a'Wil l Delive/status,

If however, the pa.celwhich you have is notgoing to be deliveredfor some reason, tapon the parce , which

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l ight up the barcode scanner O.ce e s-::a: i_-scan has been made, the barcode !! a::: : . -this f ield. You can also manla iy enter:^e ::-: : . :=into this f ield with both the n!mbers .- :-:physica keypad and a so the onscreen ke,:::-:

Once the Oarcel rumbe- -as bee- ooeo -l- ._

feld, rap o'1 th s icon wl-ich "\, aoc l-e:: J __

the receipt scari I st.

t Bd_l I h; l going to be delivering

ry the parcel, and thatvou have rejected the item.

The green t icks wil mean that you are deliveringme parcel.

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receipt scan list, thescreen will look like theone on the left.

This wil l include greenticks, and red crosses.

The red crosses willmean that you are not

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If there are any parcelswhich you are lnab eto deliver for onereason or another,thef you wil berequired to return thedelivery to yourdriver/depot. An'Authorised LJndelivereditem Card'wil need tobe f i l led ln - a messagewil remind you of this when se eC ",. :-: : :-:= :.a non de rvery, wqi( r 's 9_o,1- _--- - . : : - : : 'OK wi l a l low you to proceed n the C:,- : - : : : . : :scanning of the rest of the pafce s

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If a parcel is scannedmorc than once, thendon't worry. The HHTwill show a rnessagenstead to say that theparcel has alreadybeen added, and that its a duplicate. Tappingon OK will allow you toproceed in the CourierReceipt scanning of therest of the parcels.

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If you get a parcewhich is not includedin your manifest, thenyou will get a messagesimilar to this screenasking whether youwant to add the parcel

rc your rounos, eventhough it is notincluded in yourmanifest.

]f you get this messagewhen Receipt Scanningparcels, then the HHThas not read thebarcode coffectly. Tapon OK and try to scanthe parce again. If youstil come up with thernessage then try tomanua ly input theparcel barcode number,

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To add the parcel, tap on Yes to de ver : :- Noto hand it back to the driver or sub depo:

as shown at the start of this section.

If you are still experiencing the issle of an invalidbarcode, contact the Courier Helpdesk on

0800 174 904


2slPage

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yourSca'lni_g sectior. tao on Oone. l ' - , .-. : . _ _ Befo.e vou can deliver.: .1=.: : . : i - ._: j l i : - . -

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Receipt\4alrest bur .r{ 'on*r'',* F 1j,"".';]jlJl"-i'.,not sca-ned i- o Y*" * * * -^ - FJ ,or. pre.ered order.Cour ier Rece pt Sca., . ,&L

---then the HHT wil ..: .-_ lq Se ect 'Design your

signify that there are :-:;:,,:::':;: - route order" from Lhe | {l-

parcets which have not H n]u'n t"n' to be able

|9e'a't"'a:-*].beeri scanned. = ffi €i to do this

you .an taD ri :-: :=- : E=.i -he t"rc cef'ult

items, to see detaits ot sorting options are the order in which you scanned

the parce . confirm that these ter.s a-: _ ar - -

F- your parce s into the receipt scan section' and also

andtapon contirm. l fyou have':-_::_::. :- El nto post code order'-select the relevant sort ing

oo have rese iters, lapo_ Backe-: {r"-=- -- oorlon ano tap on uK

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:Once you have tapped @on Lhe Done o- . l ,"-*-. .* -l

tne.recerpt scan I g

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i"1l'l,l-'jl"lilii- "r------- Fr il::T"'":1"":'""1, ^ rr:= n",'#lnen ger a rT\essage on i . .

- | .xr ;* j ; . , ; ; " Ithe screen confirming 4 l:;

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uK' vou ' ., : iX[ [H,: ltffiI! I: T-=_- . . . -

wl l lget tnrs screen. . msK. 61oEN l lthatyou have 'F;. l b c-d -_

wrrrget t rrrs screen 3 v- - f . - : - . 'v i Icompleted alr o' you-

- - You ca_ also move th( n Irecelptscannlns.

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Tapping on'Yes'wil s"d,. _ -til' r----a,

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confirm this, and wil ry E.- 1 l\4ove the @fl

take yo! back to the l4ain Nlenu lr*l selected consignment to the top2. I\4ove the se ected consignrent up one

H posrtionDetai ls ofany parcels conlrmed as mss^q:-a

- E=J 3. r4ove the serected consignment downautomatica ly sent to Herrnes. There s -. _::: ':' one oositionyou to report these. F-J 4 Move the selected consignment to the

li*'= bottom

26 lPaq€ F_i

Route Order

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Selecting'Hitthe Road'fromtne matn menuw I show thisSCTeen.

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Tap on OK to moveback to Main Menu

If however, yo! haveselecced Postcode,the parce s w ll besorted into PostcodeOrder on y. Oncec6l6.ta.l

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cnangeS can 0e Tfa0e

to the route order.

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Hit The RoadBefore proceeding to the'Hit The Road'section,you wil need to complete your receipt scan fromdepot, and you will also need to design your routeorder. Therefore, if yo! have not yet completedCo!rier Receipt Scan or Design the Route, the'HitThe Road'l ink from the Main t len! wil l be greyedout, and yoLr wil be unab e to select this option tocommence deiivery of your round.

Atfpmnfc f . rpfr ' n t^ fha n!( .n\ - i

option wil l be blocked, and lh s er.a'-: : : : : : . .show.

-apping ol OK wrl -e L- bd - o -- r ' , 'pEr.rorRvEs Blo+tEto pM(

Any deliveries, collections and pickups arehighlighted with their respective status in thecolumn to the left of the address. In the screenshot above, there are'De iveries','Collections' and'Pick-Ups'(D, C & P).

The defau t view is what is called the 'List View'wh ch is shown above. You can alternate betweenthis view, and the'detai ls view'shown below, bytapping on the text. , -. ,-

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EtrE-E I Hit The RoadBefore proceeding to the'Hit The Road'section,you wil need to complete your receipt scan fromdepot, and you will also need to design your routeorder. Therefore, if you have not yet comp etedCourier Receipt Scan or Design the Route, the'HitThe Road'link from the l\4ain tYenu wilt be greyedout, and you will be unable to select this option tocommence de ivery of your roLtnd.,<<Erl i

E: =Jo sc_o _ _ouq- -e pa_ce i - r r

the botton of rhsscree -rL . , . : - - - r

. The f irst parce n::e F a_':: :

. The previous parce

. Back to the Main Menu pa!:

. The next parcel

. The last parce

vou , an dlso bri lg pa cels -p o- r-e .: . :scanning the parcel barcode

Se ecting'Hitthe Road'fromtne matn menuwi show thisscreen.

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Any deliveries, co ledtions and pickups arehighlighted with their respedive status in theco umn to the left of the address. In the screenshot above, there are 'Deliveries', 'Co lections,and'Pick-Ups'(D, C & P).

The default view is what is called the'List View'[/hich is shown above. You can a ternate betweenlhis view, and the'detai ls view'shown below, by'apo n9 on the Let.

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th is wi l br ing ! ! a

menu for the

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i'e boftor o' f'( i -ee

. The f i rst parce nthe-nar 'ea:

. The previous parce

. Back to the Main Menu !:9e

. The next parce

. The last parcel

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To make a de ivery,you can either tap on ade ivery address on the+raan

^r c. : . tha

barcode on the parcei.This wil l bring up theoptions screen to ther ght. You can then tapon the required option.

The four options shown are detailed belowi

. If the parcel is being delivered to therecipient at the delivery address, selectSignature,

. If the parcel is being left at a safe place -lo- e\ample, n lhe shed, selefl SafePlace.

. If however the recipient is not available,and you cannot leave the parcel at a safeplace, then Cannot Deliver shoulo oeselected

. The View Details section will show morcdetais about the parcel, than on thecLtrrent screen

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de vered to theclstomeT, a- ane 9n0o!- :-en se e-the Signature .: i ._This wi brngJpapage wnran sn0r,s:-:customer's address. Ifthe person s gn nq iorfha

^:r .p l ( .^ f iha

actuai customer, or I

to enter a name andan address, for theneighbo!r - housenumoeT only/ untessthe street is dlfferentto the customerao0ress,

Tap on'Next' . You wil lthen be asked for asignature. The receiverof the parcels sho!ldthen sign on the screen.32 lPaqe

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l l the receiver makes a mistake when signifg,tapp ng on lhe X in the bottom right hand corner0f the f eld wll l clear the signature and al low it to0e re-entereo,

Tap on'Done'to complete the delivery.

If To Safe Place isse ected from theparcel options menu,tlren lhe place needs

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is a iist of the mostcommonly used --praces, ano you canalso enter another

other text box.

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I f the'HoLrseho d not Cust' s se ecrec : 'a' . :-wil l be requi-ed lo.nle

. Household not cust r - . . . j _-

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. Neighbour - del ivered lc a .e,._::- ' f-j

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l f ne ghbour isseleced, l^e- l -e--- . . .

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The calling card number which you leave at theaddress also needs to be entered on the screen.

Once these details have been entered, tap or1Done.

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select Cannot Deliverfrom lhe parce optlorsmenu.

There are var o!soptions to se ect from Ei. :q-if you cannot de ver the pa.ce

. You can carry ihe pa.ce de !e-, ' :- , , : ' :up to 5 work n9 days

. Se ect a f inal de ivery atremD:

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I fyou are carrying forward a de very, or f t s:final attempt, then you are requ red to eale acaling card, and to record the ca l ing card n!-ra'on the HHT.

When this screen is complete, tap on Done tamark the parcel as unde ivered and returr tc i_emain menu. If the delvery is no onger faiec. a_:the delivery can be made to the rec pient, lal .'Cancel which will take you back to the parce

options menu.

r\1 : i l i r Di., e|.]nifested DeliveriesIf there are multiple parce s to be delivered to thesame address, then you wil l be abe to attain as ngle siqnature for the parcels, rather than havingto sign for each individual item.

To be able to do this,the HHT shouldautomatical ly f ind anyparcels which have thesame address of otherparcels, and bring upthe'Group Delivery'screen,

0n th s screen, al lofthe Parce barcodeswil be shown for eachparcel with this same address. To do this, scan ina I of the items with this same address, jlst as youwould with the couder receipt scanning.

If all of the parcels require the same action (i.e.s!ccessful delivery to the same recipient), tap onDone. If however ore or more parcels .equire ad fferent action (i.e. 2 are successful, but 1 isrejected by the recipient), then select the itemwhich is not being delivered by tapping on it, andthen fo low the failed delivery as in the'NlanifestedDelvery' sedion.

Then, there should be just two items left on thisscreen. Tap on Done to complete these other twotems,

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When yo! are nthe "Hit The RoaCsecton, theremaybe parcels wlthno address detai ls

I attached to them.

E This wll l be becalseE no address detailsoo have beenEg down oaded trom

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f parcel yet.

5 when yo- a e ead' o oo .o --par.el, tap on the iter. \0.\ ,o

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Once the recipients details have been entered,and a signatlre captured for the ltem, tap onDone and the parcel wil then be sent through thesystem as being delivered.

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options, as with the manifested parae s

If these details have not do!.Jn oadeC ,..that you de lver the parce, then ,/oJ f,add the customer narne, address and :captured.

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ao eat on s unslccessf!|, tap on Cancel to returnto tLe parcel options list.

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'ead/ 'o co ec!o_ : . - _- Can Co lectopt on is selected.

. I f however the parce s na: -eaa. ' :-.

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current screen

successfuly collectedfrom the customer'saddress, seled Cancollect from theparcel options ist. Thescreen on the rightwil then appear. Scanthe Co lecUon Padbarcode nto the Pad

-*;-lTracklng Barcode' box rei__________gwith the HHT and then tap on Done. If the3slPaqe

Il lhe parcel cannoth6 .^ a.fo.l thon fho

fo owing options areavaiable;

. YOU Can Carrythe colectionrequestforward, up to5 worklngdays

Se ect a flnal colection attempt

Se ect a 'non collection reason code', fromthe l ist of reasons by tapping on the'Noonger req!ired box'.

Both the carry forward colLection and finaL attemptrequlre a calllng card to be left at the address.Enter the card number in the call ing card entryoox,

Tap on Done to process the col ection as not.o ected. You wil get a message to ensure that

lrot,] have left a caling card at the address. Tap onnl t . . i cmicc tho hocc2.o

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El fyou ha, 'e a : : a: : :_!\rn Cn S n!! a---:_: .

nc loec or , : ,man lest , t fE_ . ' ._._ _

either Receipt scanfrom depot.r Hi t theRoad sect ons al lFeapp car or, E0 L.Options n the botta-Jeft hand cornef a.rdthen Create Newcollection.

This wi then open apage, al low ng you toenter the deta s ofwhom and where l l , eparce is lo becollected from.

From this screen, you

rnust enter the Nameof the person that theparcel is being

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can nTake mut ipep ckups from the sameaddress, and capture

The number at the topoi the screen indicatesthe number of pickup's

to make from theaddress,

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Next, you wi I need toscan the pickup parcelbarcode(s), to confirmthat t matches theE-:

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_ Th s s to ensure thalt -! you are picking up the

! --! correct Parce

E :! Once this.barcode isconl rmeo wm me

collected from, the holse number. street :_:

Postcode lf known Postcode is c:: a_:

O1ce a I of thF in 'o-nat o_ s ' -p. ' '

done ouf lon w_,c '1 w l l "do 'o .H t the Road section.

E-j man fest, you wil need to scan in the Colection

_ _ Pad barcode. Tap on 'Done' to cont nue to theE { n""t a.ruun.

You can then co lect this unaaan feste. ;.any other co lecrlon see man lestec aa

section,

Il ho!\/ever, you cannot pickup the parcel becauselhe fecipient is not at home or unavailable, tap onDone rvitholt entering any detai ls. Then, seesect on be ow on 'Cannot PickLrp'.

Herm€s r l f lT Use G" :a E-1 Hermes HHT LJser GLride

On thls screen, there

choose from, thesebeing;

. l f the pa-ce !ready to p a(r:ITOn' tne

customeT/ lneathe Signatureoption s to be l!fl--

: l :he parce ssJacessfu y p cked up'TCm rne customeT/

-<e ect Signature. This,., then bring up ascreen ike on ther E ht .

l i t is the actua

'\: ! ,r, get the customer:r s gn for the pick up.: ' :he customer makes; r <t : lo thov.rn

-acc the signature by:a pp ng on the'x ' in

:: 'rer of the box.

!rce the pickup has:??n s gned For, tap onDone,

IF fho n:r .o ( ra: . l r t^ n. l n + - : : : ; :

place, select Safe Place

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.lstorner that the ftu -l -Nd

I:arce s be ng p cked Bi' 'il

-p from, then keep the drop down box onCustomer. Otherwise, select Household notCust of Neighbour, and enter in the name ofthe.!stomer and the address if Neighbour. Tap onNext to oroceed to the sionature screen.

As the parcel

nas arreaoybeen scanned,tnrs messagewil lappear i fw^ tn/ t^ ca a.+ thic

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The View Details section w I sho"! moredetails about the parcel, than on thecurrent screen

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lf the parce s ta -he : a..:: l ' toLr aannot P ckup aEarael/ ror one reasonor another, then when,/0! nave tappeo onlfre parce, and lhisscreen has appeared,tap on Done' withoute.!enng anynforrnation.

tap on From SafePlace on the pa-aeoptions st. This f,bring !p the screen a^the rlght, in \, !h,ch thecall ing card of thepickup s to be f i led n

numoer nas Deenentered7 tap on theDone bltton.

This w l l then take yo!

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Th s w l l then come upfr rn a screen saytngthat there areUnscanned Pickup's.

l i there are mult ipleprcKUps/ tnen anyfrn cn y0! cannotp ckup w l l then appeargl lhis screen afterdo ng the above.

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Non b €ry /crry Fo 'd€4on

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Nole, that any items without a green tick or redcross are still waiUng for a non pickup reasonwhether this s a carry forward, fina attempt oranolher reason,

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To enter lhis reason,tap on the parce lrh ._wil then a o,,^/ th s

wneTe a non ae te_,reason can De er:eiaa

If i t ls a'CarryForward', then erter edate to try aga n, up to5 days n advance

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ar! parce s la/hich haveleen scanned and an:ct on enforced uponihem Th s cou d be asLrccessfu, carriedionJaTd or cannotde ver/collect parcel.

To get to this section,:ap on Options in thebottom eft handcorner, and selectCompleted Jobs.

I f l t is the'FnalAttempt ' r i^ ._, : - . 'a : a. - . -=the parcei, then seect f ina ac:- : :

Note, thal Cd-ry Eo'ua o a ' . : "

: - . _ i : - -

a cal l ca-d ro be de !e-ec lo -- o:c . . : i : . -entered on this screen

Rf- Any other reason, select the reieva-at reason code'. Onceii complete, tap on @

T Ba.r -l

This lvi l then show a l ist.f al the jobs whichhave been actioned

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'Done'which wil bringyou back to thisscreen.

Note now that there isa red cross next to thePickup.

To confirm, tap on'Done'.

Tapping on Switch toDetails View enables ..lhe user to be able tosee !^rlrere the parcelhas been dellvered to,and many other detaisregarding the parcel.

To switch back, tap onthe Switch to list

46 1

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I f there sa parce, r /hc_ !o- _a.a ' :_ : : - : :a -edd) d- jeo'0, ,a ( l - . . : . . :

t 'er f ' ls car ae ' . q-a : - . . : . .

rcct o or '10 dpo :al o : : . . . - .TU.L lLe sa-e a- - ,- _ . . -- - - . . _ . . : :Secto- ! { r o,1 e [? . : . : ] : t l

'or tLe oarcel /sep--_o_. : . : - r ./ p cking up parcels)

Bu lk Catalogue Deliveries: ' . a.e ca alog-es lo de iver lo c. stomers,:_:_ these rvi appear under the'RecordCatalogue Delivery'from the l\4ain N4enu.

-_ s !! then show as. 'een ke this with:- . t teof the:a:a 09ue, an0 atso:_a roLlno numDeT,,_ ah these

:: ,rered on.

:_, entries which are- , r r . r t2 l^.r oc

, ._ cn nave passeo

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Catalogue Delivery option is se ected from the' ' ' : r ".anu, a message wil l be disp ayed to say_-:- ,

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\L,, Catalosue D€rivoias

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You can tap on an entry l :a see deta End of Day:_: : ,o! have'_:_ac yair round':_ :"e day, you w l l

: : - rn.^ h: .1 i^ fha

' ' : _ \1enu Th s can:: :ane by tapprng on:_: Back bltton irom:_, :! lre screens,

--. ' by tapping onEnd of Day and

and Sign Outcara ogue ce verylwhich lnc udes thedate when a oftne calaloguesshould bedelivered by, hourmany you hav-a todelver, and thenhow many youhave deliveredano unaDe tooe tver.

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signout, you wil be ab e to log out of the

.g From this example, there are 10 oulstand ng

,$ catalogues to deliver. You should have delvereo

I them however by 3oth l\4arch 2009, hence theg reason the text is ino!g There are then two boxes whlch requ re yoLrr nlut

f i - De ivered and Unde ivered. Yo! shou d npurrle

-r number of catalogues delivered n the Delivered

E box, and then enter the number of remarn ngcatalogues which you have in the [Jnable todeliver box. Bot! of lhes. ̂ unbe s s-oLlo eq-athe number of cata ogues outstanding If the

:::_ s stage, the HHT wil l check for any: -:::a'rd ng parcels and bi.rlk catalogues.

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P ease selecl the manfestyou woud rke lo compete'

b-,ss3o4ogsoo, __;l

number exceeds theoutstanding figure, thenthis message wil appearon the screen.

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Once you have completed the Bulk CatalogueDeliveries, tap on OK which wil then take yo!back to the lvlain l4enu.

:_ s a:_een !,'l appear, asking you to select which-r_': : : t s ihat yor-r woud l ike to complete. The:' : : :a.. ' :cx enab es the user to select which-._ ' : : : s that lhey would l ike to complete.

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If however, the routehas been ordered ntoReceipt Scan orde.,then the outstandingparcels wil be sholvn ' lone list (see r gl'rt). Yorlare aote t0 carryforward onto anotherday, within 5 days, oryou can tap on \Menu

which will take the userback to the Main l '1enu. You can then go bac( :othe Hit The Road sedion of the applicatron tccomplete the parcels.

Seleding a Carry Forward date, and tapping o.'Next'wil l then carry forward that parce to theselected date.

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funJ]dEItFl : ]-re next Screen wh ch.,, appear s the'Endof Day Summary'screen, which detai lsthe nLrmber ofDeliveries, Pickupsand Collections.

Confirm lhese detailsare coTrect/ and tap on'Logoff'.

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HL )r'roore and .ecord t*ese pieces of in.ormation

h: aga nst the fgures attained at the start of the

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Deliveries).need to log

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round.

Il yoLr do have items carried forward, then ensurethat you secure them in a safe place unti lyou areab e to comp ete delivery.

. . : . : , . t . : : r .>_:

-he HHT wi then look for any Bulk Catalogues\!h ch the user has not actioned for the day. If:lrere are none, then the HHT wili continue in theogolf sequence.

If however, there areaction, then th s

'r_essage wil appear.Tap on OK, and theRecord CatalogueDelivery screen wil l

Bulk Catalogues left to

aDpear (see section on Bulk Catalogue0.ce you have completed this, you wil l

- .-: o' t ie applcation once again.

Herrnes HHT Liser Guide

i 1 You ..usl @mplele your'.i/ Burk Cars beio.e you €.

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Sublect to there be n9

deliveries outstand nc,the HHT should no!.rsend the informal onto the net\aork. Thisshould on y take ashort t ime.

Once complete, amessage will beshown on the screento sign out. Tap onSignout here, whichwill then complete thelogging off process.

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-i! on OK lo the above message, and the HHT,, successfully og itsef out, and return to thergon page, ready for the next tirne you use the|]| ]T

Locking the HHT\!hen the HHT is not being used, the screen canbe oc\ed. lo avo d Inadveient key presses. Thiscan be done by seleding Options in the bottomeft hand corner of the screen and Lock.

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E ITh s wi then show theocked screen, which!r' need the User ID,nd Password to beab e to log back intothe HHT. Once these

:ap on lhe'Unlock'crt on in the bottom

-"ft hand corner of thescTeen.

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Finaily, we strongiy advise that the HHT s put c.charge ASAP, to avoid any low power issues lhenext time that you use the HHT.

t-ft;-l $ern

i l l Pleise femember tothirge you| handheldSCinner,

ln addition, f the HHT has not been used for 30rn nutes, il will automatically lock itself.

lf the nco(ect password code is entered, then arnessage wil appear, indicating that an incorrectpassword has been entered. If this occurs, re-enter the password and try again.

Ii the incorrect password is entered 3 times, then:he HHT wil ask for a PIN challenge to unlock theapp calion - this can only be sought from theTechn cal Support Team - see section on LoggingIn Issues


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Power ManagementYou w I be provded r ' / i l :h. c:r a.a ' . . ' ,__ . -_- ̂ _mount to be ab e ta crarqe :r: -r- , ' ,_ : : : , , , :_you in the car. Yo! w esc Lre: .a. ae: , , , : - :hone.aa ger so h, , . :e- j , . - _- - - 'whilst at home.

While on charge, the HiT shoL c d s3 a, eight - th s slgn ies that t s char_a rg. orae :. sl ight turns , lhe HHT s f! y c"arged

The HHT should be pul on charge as aften aspossible. Intermec say thal th s ncreases tte feof the battery. Therefore when at home, t sho! abe put on charge, unti l lhe green ght sno!,,sWhile out on your round, the HHT shou d a sc ceput on charge when ever posslble to keeD thebattery in optimum condit ion.

Whe" yoL a-e ror usr'19 lhF--T, ! ts ao/.doe !cplt i t into a'standby'mode, thus tLrrning off thescreen. The application wil st i l be rL.tnnlng n lhebackground - there is no actual way lo turn theHHT off,

If the battery falls below 25olo, then the HHT !rstart to si 'ul dowr, and wil oui le poss oi) lo-e '5GPRS connedion, thus not being able to do yourwork.

, a #;:1'*""Pass,.,/ord felds, then password.

fci fr get this message appearing.

T.i to nplt the values again, with care. I fyou sti l l:rrer ence the same issue, contact the TechnicaSJlpo11 Team.

iaf'lEl"lBER, inpltting the incorrect user.":dert a s 3 consecutive t imes wil l lock the

-ro aal on. You wi I then need to contact the

-:crn ca SLrpport Team for the application to be

-_ oc(ed - see the section be ow on PinChallenge.

Logging in Issues

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- ' iou nput the^aa"rect va ues n the...lser ID and/or

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:"8" contact the Technical Support Helpdesk.

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Troubleshooting

The HHT wil l not Dower on

l'lake sure that the battery is charged.tr,hen on charge, ensure that there is a.ed or green l ight on the top.

Contact the technical support team

lhe HHT wh

When th s code hasbeen prov ded to yoLr,

enter i l into the PINbox (ye low box onthe screen) and lhenFi^

^. 6nf6r <"h,6.r

to the correct code

g application shou d,9 then either return toE the ogon screen, or

.E wnere you were usrng

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The HHT scrcen appears to be frozen

. Contact the technica support team

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There is no scan beam when trying to scan

. Ensure that the cursor is currentlyfash ng in a scannable f ie d

. Contact the technical sLtpport team

The HHT is not scanning, but there is ascan beam

Ens!re that the barcode is clear, andthat there are no foreign objects on thebarcode

Yo!?e rnaybe too cose or too far awayirom the barcode. You should bescanning from about 6 inches away10m the barcode

Ensure that you are scanning thebarcode'straight on'. Change thescann ng angle and try again

C:eck that the scanning window is

en t becarne

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roIf the incorreda PIN code is entered, then amessage wil l appear, lndical ng that an ncorectPIN has been enlered. If lhrs oc,. -s,PIN and try again.

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: ! . :_e iumber at the top of the screen. _

-:a cant nualy lnt i a mobile signal is found: , : :ie nforraation is sent.

The HHT is not conneding

How can I turn off the sound

Tap o" the ca'aea: a_ a:_ _:^: :a:

r ighi hanC corre' cf the sa-ee. :.connecl

If the mob e phone s ane a poar n :tearea, move t0 an area \! tt De:tercoveTage

Contact the techn cal support tear

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l - !_ Manifest alreadv downloadeo:

. ' . ,- .se yo!r mob le signal after downloading. :,- _ial. fest, you w l l not notice any difference:- -: :-3 cay/ except tfrat the number at the:. : ' :he safeen wil continually r ise as the HHT

::_-.s: of the information wait ing to be sent.. _:_ , s ona isfolnd, al l the stored-_, ___:t on .n your HHT wil be sent.

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Stand alone

If there is an unexpeded prob em such as .vob le rast r yoLlr a ea be ng .poa eo ,0.5t I ecepl scan "nd deliver ! a yo- --- ofollowing these processes:

Manifest not already downloaded

You are then able to rece pt scan your parcelsas usLral, but when you go to deliver a parcel

lf you have not downloaded your manlfest andthere is no rnobile s gnal, you wil l be asked tctype in your roLrnd number before starting workfor the day.

Hermes HHT l jser Guide

Courier Processes

Faults with the HHTff you have a fault with your HHT that needsresolving, then you will need to contad theHermes Technical Support Team, who will try tohelp resolve the jssue. The contact numbe6 canbe found on the rear of this us€r guide.

It may be necessary to send a replacement HHT toyourselt if the Technical Support Team cannot flxthe issue, If this does occur, then where possible,a new HHT will be despatched for delivery the nextworking day,

Transfer to Alternative CourierIf you are working with another courier on yourround or if a substitute / cover is required foryourself, then you will need to transfer thefollowing to the alternative;

. The HHT


Emergency Coverlf you need to arrange emergency cover followth€s€ guidelines;

. Contact your Field l'lanager and advisethem of your substitute debils.

The HHT and accessories, along with anycollections and carry forward parcelsshould be transferred at the end of theworking day,

It for any reason you are unable to makethe transfer, please contact your Fieldl"lanager as soon as possible.

Replacement Accessories / ConsumablesYou may have an accessory (other than the HHTits€tf, the battery or the SIM card) that needsreplacing. This can be due to;

. Wear and Tear

. Damaged

. LOSI

. Faulty Charger

If an accessory does need to be replaced. contacttire Hermes Technical Support Team, who willarrange for the replacement part to be sent to you,

If a cover, the accessories which arc inyour possessrcn

Any parcels collected from the working day

Parcels carried forward to another workingday.

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You should agree a time, date and locationbetween the alternative and yours€lf to be able totransfer these items.

52 lPa9e s3 lPase


Stolen HHTIn the event of your HHT being stolen, you mustcontact the Police immediately, reporting thecircumstances of the incident, and also obtain acrime Reference Number from them.

Once this has been reported to the Police, contactthe Hermes Technical Support Team, and providethem with the details of the HHT, the CrimeReference Number and the circumstances of thetheft.

A replacement HHT will be requested, and wherepossible will arrive the next business day.

Lost HHTIf you lose your HHT, you will need to contact theHHT helpdesk, giving details of the loss.

A replacement HHT will be requested, and wherepossible will arrive the next business day.

You are LeavingIf you decide to withdraw your services fromHermes, then you will need to do the following;

. Contact your Field lvlanager, giving at least2 we€ks advance notice.

. At the end ofyour last working day.arrangements should be made to transferyour HHT, accessories, and any collectionsand carry forward items which you may

64 lPage

Hermes HHT [ ,ser Guide

have to the new courier who will be takingover the round .

. Your Field Manager will provide you withan inventory of all equipment which youhave in your possession. This should all bechecked off ready for the new courier,

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Herrnes NHT Fe Pc?s( ai_

The opening ho!rs afe;

Monday to FridaY 5am - 10Pm

E Saturday 6am - lpmoP Please have the follol,^rLng p eces of lnformat on

':b hand when call ing;

3 . Asset Number(t

. Name

. Round No

. Courier No

ser ia l Number

Address

lJser ID

(,,

a,tE.o,r .

Nature of the Issue

Resolutions attemPted (i f anY)

The screen name that was being used

when the problem occurred.

Please ensure that you have the HHT with

you when cal l ing the helPdesk

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hermes hht manual

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