Letter from the Director June 2019

7901 W. National Ave., West Allis, WI 53214 | (414) 302-9700 | heritagesenior.com

The Heritage Senior Living Mission: To provide the highest standard while protecting, cherishing, and dignifying the knowledge, value, and joy of

our respected residents.

Dear residents, families and friends, Keeping our residents safe is one of our main priorities. That’s why we have recently rolled out a state-of-the-art nurse call system, which uses iPhones to ensure residents get the proper assistance quickly. Here’s how it works: Heritage uses emergency call pendants, bed/chair/motion sensors, and door alarms to identify when a resident needs assistance. Before, those messages would go to staff’s pagers. Now, those alerts are securely transmitted to iPhones, which allow staff to work with each other to determine who is best able to answer the call. If there are two alerts, for instance, staff can now identify which one they are attending to so both residents get help promptly. The iPhones also allow staff to securely communicate – like if they need additional assistance or require a nurse to help evaluate a situation. And, by using PCC on their iPhones, staff can now chart while working with the resident, ensuring prompt and accurate details. These changes are a great way for staff to maximize their time, while streamlining and improving care! Sincerely,

Heritage West Allis Assisted Living and Memory Care Community

Heritage Newsletter

Robert Fisher

Robert Fisher Executive Director

Resident Recognition: Doloris Doloris was born and raised in Chicago. She worked in her family’s store, where she met the love of her life, Thaddeus. They were married 59 years and had two beautiful children, both boys. She now has 8 amazing grandchildren. Some of her hobbies included bowling, dancing, and playing sports. Now she loves to color and spend time with her grandkids. Doloris loves living at West Allis because of the people, and she says she has many friends here. We love having you, Doloris!

This month, our life enrichment theme is “Celebrating Wisconsin Food and Farming.” And there is so much to celebrate! We are lucky to live in a state with such a thriving agricultural landscape, giving us quick access to a variety of dairy products, beef, fish, corn, grains and more. Plus, the rich tapestry of ethnicities in Wisconsin means a host

Our Quality Promise to You

The Benefits of Being Outdoors

A Celebration of Wisconsin Food

Our quality promise starts with commitment. Heritage Senior Living is committed to listening to YOU. Got an idea? A suggestion? We want to hear it. Quality matters so we appreciate your ideas and input. Whether you are an employee, a resident, a family member or a visitor, let us know. Email us at: quality@heritageal.com

A Message from the Wellness Nurse

A Message from Culinary

traditional dishes, from German fare like brats and stollen to Danish kringle and Polish pierogis. This month, we hope you get to experience all of Wisconsin’s culinary landscape – from beloved childhood dishes and family favorites to unique dishes you may never have tried (or heard of)! To expand your journey even more – and get a true taste of

Wisconsin, consider stopping by a local farmers market to browse fresh, local ingredients and products!

The weather is gradually getting better and better – meaning more opportunities to spend time outdoors! In addition to the increase in vitamin D (which helps us absorb calcium and reduces inflammation), being outdoors is a great way to improve your health and boost your mood. • Nature gives you energy. Spending 20 minutes in the open air can apparently give you as much energy as a cup of coffee. •Being near plants may help

your immune system. Scientists think that phytoncides from plants boost our white blood cell counts, helping us fight off infections and disease. • It’s natural aromatherapy! So stop and smell the roses (and grass and trees) because these scents help us feel calmer and more relaxed. • It helps with focus and creativity. Walking in nature not only helps you concentrate better on tasks, but it also improves overall creativity.

When venturing outdoors this season, make sure to wear sunscreen and proper attire – and take time to enjoy the beautiful scenery!

Amanda Runnoe VP of Quality and

Clinical Operations

Tony Culinary Director

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Elisa Resident Assistant

Welcome Elisa, our new Resident Assistant

Elisa has been a resident assistant here for about 90 days. She has been a caregiver for three years, but also took care of her grandfather when she was younger, which made her want to take care of others. Elisa grew up with four brothers in Milwaukee. When she is not working she enjoys watching Lifetime movies, reading, and

Upcoming Staff Training

We’re Looking for Volunteers! We are looking for people to volunteer at our community. If you are interested in helping out, please call us at 414-259-3307.

Dinning Do’s and Don’ts 6/7/19 Refresh knowledge on dinning procedures. Change of Condition 6/14/19 Learn about signs and symptoms of a change in condition. Catheter Care 6/21/19 Review care and cleaning of a foley catheter.

Mary, CNA

Mary, who has been working as a CNA here for the past five months, was born and raised in Milwaukee. She received her CNA certification at Quality Healthcare Options and has been working in the caregiving field for 18 years. She says her favorite part of working at Heritage is the residents and being able to make them smile. Mary has three amazing children and one grandchild, whom she calls “Lady Bug.”

Mary, CNA

When she is not working she spends her time with her precious granddaughter or hanging out with her friends. Mary does an amazing job and always has a smile. Great job, Mary!

Staff Updates

Staff Member Spotlight

getting things ready for her beautiful baby boy, who is expected July 9. Elisa is excited for this new chapter in her life and to be a new mother. She says her favorite part of working here is “engaging with the residents. Plus, there is never a dull moment with them!” Welcome to the team, Elisa. We are happy to have you.

wMother’s Day Brunch

On May 19, residents and friends got together for a special Mother’s Day appreciation tea party and brunch. We spent the morning reminiscing about our favorite memories as mothers, and enjoyed the company and special treats.

Last Month in Pictures

Top left: Some of the tasty snacks the kitchen provided. Top right: Ruth and Bernice visit and talk about their favorite memories of being a mother. Middle: Tess and Marian enjoy the desserts. Bottom: Judy, Doloris, Helen and Ewa enjoy the snacks and socializing with each other.

Boys and Girls Club Visit

We are very fortunate to be able to have the Boys and Girls Club of America come to Heritage to visit with our residents. This month, we got the chance to paint and do some sand art with these amazing young adults.

Ann T. 6/8 Clare S. 6/10 Joan W. 6/23

Stevan R. 6/26 Peter J. 6/26

Jeffrey K. 6/29

Last Month in Pictures

Resident Birthdays

Welcome to our New Residents! Judy F.

Lillian M. Jim M.

Clockwise from top left: The boys gather the paint supplies to paint with the residents. The ladies enjoy painting and conversation with the girls. Connie prepares to do some sand art with the lovely ladies. Two of the volunteers who came to visit.

Friends and Family Referral Program If you refer someone who moves into one of our Assisted Living or Memory Care communities, you’ll receive $500 toward your next month’s rent! If you refer 2 people, you’ll receive $1,000 ($1,500 total) and if you refer 3+ people, you’ll receive $1,500 ($3,000+ total)!

Wisconsin Farming Trivia on June 4 and 18 at 3:30 p.m.

Resident Council on Wednesday, June 19, at 1:15 p.m.

Wisconsin Blue Moon Mystery Flavors on Friday, June 21, at 11 a.m.

Red Hat Society Lunch on Wednesday, June 26, from 10:30 a.m.-12:30 p.m.

For more information or to RSVP to an event, contact our

community at H6concierge@heritageal.com or 414-302-9700.

Upcoming Events

Write us a Review! We want to hear from you! If you’re pleased with your

experience at Heritage, let us know by writing us a review online. You can find us on various websites,

including Facebook, Google, Yelp and more.

And don’t forget to like us on Facebook and follow us on Twitter (@Heritage_Senior)

to stay up to date on Heritage news and events.

Heritage Core Value of the Month: Innovation Innovation means continually working to develop new or enhanced solutions in order to better meet the needs of those who live and work in our community.