here’s how in 5 simple steps - old mutual wealth · here’s how in 5 simple steps how this guide...
TRANSCRIPT
HOW DO I ASSIGN CLIENTS TO THE CORRECT ADVISER?HERE’S HOW IN 5 SIMPLE STEPS
HOW THIS GUIDE WILL HELP YOUFollowing migration to our new technology platform, client documentation will often show the name of the servicing adviser. It is essential therefore that your clients are correctly assigned to the appropriate servicing adviser. The master user is the only person who can assign clients to the correct adviser. Find out how to ensure all clients are assigned to the correct authorised adviser and identify clients that should be transferred to another servicing adviser using this guide.
PLEASE NOTE:
You will need to use Internet Explorer and have compatibility view mode enabled to access this part of the site.
HOMEPAGE | ACCOUNT MAINTENANCE | SUBMIT CHANGES
1
HOMEPAGE
HOW DO I ASSIGN CLIENTS TO THE CORRECT ADVISER?
SCREEN 1: HOMEPAGE
1 Click on the System Admin tab.
Note: You will need to use Internet Explorer and have compatibility mode enabled to access this part of the site.
HOMEPAGE | ACCOUNT MAINTENANCE | SUBMIT CHANGES
2
ACCOUNT MAINTENANCE
HOW DO I ASSIGN CLIENTS TO THE CORRECT ADVISER?
SCREEN 2: ACCOUNT MAINTENANCE
2 Select the Assign client to new adviser option.
HOMEPAGE | PORTFOLIOS TAB | ASSIGN ADVISER | SUBMIT CHANGES
4
3
ASSIGN ADVISER
HOW DO I ASSIGN CLIENTS TO THE CORRECT ADVISER?
SCREEN 3: ASSIGN ADVISER
3 Select a new adviser using the dropdown menu next to the client record.
4 Select Next.
Note: Use the arrows and view options above the client list to view additional clients.
HOMEPAGE | PORTFOLIOS TAB | ASSIGN ADVISER | SUBMIT CHANGES
5
SUBMIT CHANGES
HOW DO I ASSIGN CLIENTS TO THE CORRECT ADVISER?
SCREEN 4: SUBMIT CHANGES
Note: The request will take an overnight update to appear online.
5 Check through the selected account changes and select Submit to complete the instruction.
www.oldmutualwealth.co.uk
Please be aware that calls and electronic communications may be recorded for monitoring, regulatory and training purposes and records are available for at least five years.
Old Mutual Wealth is the trading name of Old Mutual Wealth Limited which provides an Individual Savings Account (ISA) and Collective Investment Account (CIA) and Old Mutual Wealth Life & Pensions Limited which provides a Collective Retirement Account (CRA) and Collective Investment Bond (CIB).
Old Mutual Wealth Limited and Old Mutual Wealth Life & Pensions Limited are registered in England and Wales under numbers 1680071 and 4163431 respectively. Registered Office at Old Mutual House, Portland Terrace, Southampton SO14 7EJ, United Kingdom. Old Mutual Wealth Limited is authorised and regulated by the Financial Conduct Authority. Old Mutual Wealth Life & Pensions Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Their Financial Services register numbers are 165359 and 207977 respectively. VAT number 386 1301 59.
PDF19530/219-0434/April 2019