heq-zul

KEY CASE STUDIES FROM THE US, UK AND AUSTRALIA:

Mr. Steven Thompson, CEO, Johns Hopkins Medicine International, USA:

Achieving and maintaining quality and safety at the world’s #1 hospital

Mr. Miles Scott, CEO, St George’s Hospital, UK:

Ensuring zero Infection rates for vulnerable patients

Dr. Bruce Campbell, Neurologist and Research Fellow, Royal Melbourne Hospital, Australia:

Reducing stroke patients’ treatment waiting time to 20 minutes

KEY CASE STUDIES FROM ACROSS ASIA:

Dr. Cherdchai Nopmaneejumruslers, Assistant Dean in Quality Development and Vice Hospital Director, Siriraj Hospital, Thailand:

Asia’s fi rst zero error blood transportation system

Dr. Umapathy Panyala, Regional CEO, Apollo Hospitals Group, India:

Future plans for expansion and managing costs while delivering quality care for major surgeries

Dr. Benjamin Ng, Director of Clinical Standards and Improvement, Tan Tock Seng Hospital, Singapore:

Improving outpatient fl ow using lean methodologies

Dr. Krit Pongpirul, Quality Advisor, Bumrungrad International Hospital, Thailand:

Strategies for culture-sensitive quality improvement

INSIGHTS FROM TOP HOSPITAL CEOS, COOS, HEADS OF QUALITY AND HOSPITAL DIRECTORS ACROSS ASIA:PL

US!

A/Prof Mohan Tiru, Chief and Senior Consultant, Accident and Emergency Department, Changi General Hospital

Datin Dr. Nor Akma bt YusufDeputy Director, HospitalManagement Services Unit,Ministry of Health, Malaysia

Professor Hwang Hee, Chief Information Offi cer, Center for Medical Informatics, Associate Professor, Pediatric Neurology, Seoul National University Bundang Hospital

Dr. Umapathy Panyala, Regional CEO, Apollo Hospitals Group

Mr. Ho Cheol Shin, President, Kangbuk Samung Medical CenterMr. Amir Firdaus bin Abdullah,

Senior GM Pantai Group Operations, Regional CEO Gleneagles Hospital and CEO Gleneagles Hospital KL

Mr. Alvin Ong,CIO, Alexandra HealthSystem & Khoo Teck PuatHospital, IHIS

A Reducing Hospital Re-Admissions by Improving Home and

Community Support

B Improving Processes to Shorten Treatment Times for High Acuity

Patients (with a Special Focus on Stroke Care)

C Improving Bedside Care through Nurse Management and

Empowerment (with a Special Focus on Elderly Care)

D Ensuring Effi cient Patient Throughput in the Emergency

Department

E Improving the Value Chain Within Your Hospital Using

LEAN Processes

F Managing Costs while Improving Effi ciencies: Learning from the

Apollo Hospitals Group

G Exclusive Site Tour to Putrajaya Hospital

6 FOCUSED WORKSHOPS + 1 SITE TOUR TO BETTER EQUIP YOU TO REPLICATE THEIR SUCCESS STORIES IN YOUR HOSPITAL:

Turn to page 6 for more details

18th March 2014 21st March 2014

Researched anddeveloped by:

î Main Conference: 19th - 20th March 2014î Pre-Conference Workshops: 18th March 2014 î Post-Conference Workshops and Site Tour: 21st March 2014î Venue: Prince Hotel, Kuala Lumpur Malaysia

Register before

13th December 2013

to enjoy $900 OFF!

Improving Effi ciencies, Minimizing Wastage and Managing Costs while Improving Patient Safety and Healthcare Outcomes

Ms. Cecilia Chan,General Manager (Nursing), Ruttonjee & Tang Shiu Kin Hospitals

Mr. Daljit Singh, President, Fortis Healthcare

Dr. Nor’Aishah bt Abu BakarActing Deputy Director, Medical Care Quality Section and Head of Patient Safety Unit, Ministry of Health, Malaysia

T: (65) 6722 9434 n F: (65) 6720 3804 n M: +65 9898 3903 n E: [email protected]

INTRODUCING OUR ADVISORY PANEL:

Datin Dr. Nor Akma bt YusufDeputy Director, Hospital Management Services Unit, Ministry of Health, Malaysia

Dr. Nor’Aishah bt Abu BakarActing Deputy Director, Medical Care Quality Section and Head of Patient Safety Unit, Ministry of Health, Malaysia

Mr. Raymond ChongMember of the Board and Director, Samitivej PCL (Samitivej Hospitals), Thailand

Dr. Benjamin NgDirector of Clinical Standards and Improvement, Tan Tock Seng Hospital, Singapore

Dr. Umapathy PanyalaRegional CEO, Apollo Hospitals Group, Karnataka / Bangalore Region, India

Dr. Goh Siang HiongDeputy Chairman of the Board, and Senior Consultant, Emergency Department at Changi General Hospital, SingaporeMr. Daljit Singh

President, Fortis Healthcare, India

Dear Hospital Management Professional,

I am pleased to announce that the highly anticipated 3rd Annual Hospital Effi ciency and Quality Asia Summit 2014, produced with detailed input and advice from Datin Dr. Nor Akma bt Yusof and Dr. Nor’Aishah bt Abu Bakar from the Ministry of Health, Malaysia, will be held on 19th – 20th March 2014 in Kuala Lumpur.

This important summit will bring together CEOs, COOs, Heads of Quality and Hospital Directors from Asia and beyond, to discuss how hospitals can improve effi ciencies and the quality of care.

Healthcare experts from some of the world’s leading hospitals will share how they have:• Broken down silos to improve patient fl ow• Reduced medical and non-medical wastage • Streamlined processes to solve bottleneck issues and improve value-add to patients • Invested in and implemented the right cutting edge technologies to improve effi ciencies while managing costs

Hear from the Ministry of Health, Malaysia and a host of other experts from:• Johns Hopkins Medicine International, USA• St George’s Hospital, UK• Tan Tock Seng Hospital, Singapore • Siriraj Hospital, Thailand • Pantai Group Operations (Gleneagles Hospital Group), Malaysia• Alexandra Health Group, Singapore• Bumrungrad International Hospital, Thailand

• Kangbuk Samsung Medical Center, Korea• Apollo Hospitals Group, India• Royal Melbourne Hospital, Australia• Seoul National University Bandung Hospital, Korea• Fortis Healthcare, India• Changi General Hospital, Singapore• Ruttonjee & Tang Shiu Kin Hospitals, Hong Kong …and more!

To learn more in-depth and in an interactive setting, attend the workshops and site tour:

WORKSHOP A: Reducing Hospital Re-admissions By Improving Home and Community Support

WORKSHOP B: Improving Processes to Shorten Treatment Time for High Acuity Patients (With a Special Focus on Stroke Care)

WORKSHOP C: Improving Bedside Care through Nurse Management and Empowerment (With a Special Focus on Elderly Care)

WORKSHOP D: Ensuring Effi cient Patient Throughput in the Emergency Department

WORKSHOP E: Improving the Value Chain Within Your Hospital Using LEAN Processes

WORKSHOP F: Managing Costs while Improving Effi ciencies: Learning from the Apollo Hospitals Group

SITE TOUR G: Exclusive Site Tour to Putrajaya Hospital

For more information on these exciting workshops and site tour please turn to page 6.

I look forward to welcoming you next March.

Yours Sincerely,


On behalf of the Advisory Panel for the 3rd Annual Hospital Effi ciency and Quality Asia Summit 2014.


CONFERENCE DAY ONEî Wednesday, 19th March 2014

08:10 Registration and Welcome Coffee

08:50 Opening Remarks by Chairperson

09:00 Achieving Vision 2020: Key MOH Priorities and Drivers to Improve Effi ciency and Quality in Healthcare • Improving healthcare quality in Malaysia: priorities and drivers • Monitoring implementation: statistics and future trends of the Malaysian healthcare industry • Looking ahead: future initiatives, opportunities and challenges in Malaysia

Senior Representative, Ministry of Health, Malaysia

09:30 Achieving and Maintaining World Class Safety and Quality Standards at Johns Hopkins Medicine • Improving global health care through external collaborations: • Sharing some specifi c projects

Mr. Steven Thompson, CEO, Johns Hopkins Medicine International, USA / SVP, Johns Hopkins Medicine, USA

10:10 How Gleneagles Hospital Group is Improving Clinical Services Management to Generate Ideal Patient Outcomes • Ensuring the correct range of clinical services to generate ideal patient outcomes and profi tability for the hospital • Sharing technologies that can improve patient outcomes within the various clinics • Communicating treatment plans for patients effectively across clinics / silos • The future: Gleneagles’ plan for continuous improvement

Mr. Amir Firdaus bin Abdullah, Senior GM, Pantai Group Operations, Regional CEO, Gleneagles Hospitals and CEO Gleneagles Hospital, KL Malaysia

10:50 Morning Tea and Networking Break

11:20 Redesigning Workfl ow for Quality Improvement: Using Lean Methodologies, Six Sigma, Systems Thinking and Behavioural Sciences • Understanding and improving workfl ow process: process engineering, fl ow diagramming • Evaluating resources, availability of information, patient needs • Examining the importance of collaboration and communication, healing relationships and evidence- based decision making to improve safety

Dr. Benjamin Ng, Director of Clinical Standards and Improvement, Tan Tock Seng Hospital, Singapore

12:00 Lunch and Networking Break

13:00 How the Apollo Hospitals Group has Successfully Improved Effi ciency While Managing Costs • Examining initiatives to successfully improve effi ciency and healthcare outcomes at Apollo Hospitals Group • Achieving both quality assurance and cost containment • Ensuring that high end procedures (e.g. heart and liver transplants, knee replacement surgeries) remain cost- effective for patients • Managing and allocating spend through the expansion phase

Dr. Umapathy Panyala, Regional CEO, Apollo Hospitals Group, India

13:40 Creating a Patient-Centric Hospital: the Kangbuk Samsung Medical Center • Designing central examination areas to facilitate patient ease and fl ow • Creating infrastructure to optimize patient experience

Mr. Ho Cheol Shin, President, Kangbuk Samsung Medical Center, Korea

14.30 Afternoon Tea and Networking Break

15:00 Channelling Hospital Spend Effectively for the Best Healthcare Outcomes: Controlling Product Offerings, Purchasing Decisions (Consumables and Equipment) and Revenue Streams • Developing a progressive purchasing strategy to drive competitive advantage • Sharing considerations behind purchases (consumables and equipment) • Controlling product offerings and revenue streams to keep high quality operations affordable • Driving effi ciencies in each of the revenue streams to reduce error, shorten process times, OT effi ciency and safety

Mr. Daljit Singh, President, Fortis Healthcare, India

15:30 Creating and Implementing Strategies for Culture- Sensitive Quality Improvement (CsQI) at Bumrungrad International Hospital • Promoting culture sensitive health care from within the hospital • Sharing initiatives for CsQI at Bumrungrad • Prioritising cultural diversity for hospital growth

Dr. Krit Pongpirul, Quality Advisor, Bumrungrad International Hospital, Thailand

16:10 Closing Remarks by Chairperson

16:20 End of Conference Day 1


CONFERENCE DAY TWOî Thursday, 20th March 2014

08:00 Re-registration and Welcome Coffee

08:45 Opening Remarks by Chairperson

08:50 C-Level Panel Discussion: How Hospitals Can Expand Their Service Offerings Without Compromising Effi ciency and Safety • Looking at the strategies for role expansion and the challenges that need to be overcome • Examining the inertia points for expansion and cost- benefi t analysis • Improving product offerings to cater to wider patient range: Focusing on home care, preventive care, population analysis and risk management • Identifying new technologies assisting with service expansion


Mr. Alvin Ong, CIO, Alexandra Health System & Khoo Teck Puat Hospital, Integrated Health Information Systems (IHiS), Singapore

Mr. Daljit Singh, President, Fortis Healthcare, India

Mr. Amir Firdaus bin Abdullah, Senior GM, Pantai Group Operations Regional CEO, Gleneagles Hospitals and CEO Gleneagles Hospital (Kuala Lumpur), Malaysia

09:50 Towards Vision 2020: Implementing National Strategies at the Hospital Level • Initiatives to decongest hospitals in Malaysia • Addressing safety and effi ciency challenges • Sharing strategies on how the national vision (the 13 points) can be achieved within the context of individual hospitals • Examining the roles of telehealth and medical tourism on the healthcare industry in Malaysia

Datin Dr. Nor Akma bt Yusuf, Deputy Director, Hospital Management Services Unit, Ministry of Health, Malaysia

10:30 Morning Tea and Networking Break

C-LE

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STREAM A: USING TECHNOLOGY FOR GREATER EFFICIENCY AND IMPROVED PATIENT CARE

STREAM B: STRATEGIC PROCESS STREAMLINING TO CREATE SEAMLESS FLOW AND PATIENT CARE

14:00 The Effective Use of Technologies to Ensure Optimal Hospital Operations • Implementing an effective IT infrastructure for a large hospital • Improving communication through technology • Sharing the applications and future plans for IT implementation within new hospitals

Mr. Alvin Ong, CIO, Alexandra Health System & Khoo Teck Puat Hospital, Integrated Health Information Systems (IHiS), Singapore

Ensuring Optimal Patient Flow Management in the Emergency Department at Changi General Hospital• Making effi cient patient throughput in the ED a strategic goal for the organization: setting high and transparent goals through the organization and gaining senior management buy-in• Creating a patient-centric culture to ensure that overcrowding is solved more holistically across departments• Driving change with patient data analysis and management

A/Prof Mohan Tiru, Chief and Senior Consultant, Accident and Emergency Department, Changi General Hospital, Singapore

11:00 Ensuring Optimal Patient Safety: Lessons Learned and Key Initiatives to Improve Safety

Dr. Nor’Aishah bt Abu Bakar, Acting Deputy Director, Medical Care Quality Section and Head of Patient Safety Unit, Ministry of Health, Malaysia Public Health Physician

Mr. Mark Cheong, Cluster Manager, University of Melaya Specialist Centre, Malaysia

11:40 Ensuring Zero Infection Rates for Vulnerable Patients at St George’s Hospital • The challenges of ensuring zero infection rates in the UK • Creating processes to reduce infections across hospital departments • Identifying vulnerable patients: tailor-making treatment plans for these patients

Mr. Miles Scott, CEO, St George’s Hospital, UK

12:20 Optimizing Emergency Care Systems: Improving Outcomes for Stroke Patients by Streamlining Processes at the Royal Melbourne Hospital • Streamlining processes from pre-hospital ambulance management to emergency department care for the highest acuity patients • The “Code Stroke” team approach to management in the emergency department • Identifying key steps in clinical management and running processes in parallel to treat stroke patients with the shortest possible door-to-needle time (DNT) • Successful case study from RMH: effective time reduction of stroke treatment without affecting cost / quality

Dr. Bruce Campbell, Neurologist and Research Fellow, Royal Melbourne Hospital, Australia

13:00 Lunch and Networking Break


16:30 A Cost-Benefi t Analysis of High-Cost Investments in Healthcare Technologies • Examining the value propositions that hospitals have to consider when investing in new technology • Examining the areas of focus and investment efforts for different hospitals • Reconciling the cost spent with the direct / indirect benefi ts: Does better technology really translate into higher profi tability? • Sharing technologies and challenges of buying and implementation

Mr. Ho Cheol Shin, President, Kangbuk Samsung Medical Center, Korea

Professor Hwang Hee, Chief Information Offi cer, Center for Medical Informatics Associate Professor, Pediatric Neurology, Seoul National University Bundang Hospital, Korea

A/Prof Mohan Tiru, Chief and Senior Consultant, Accident and Emergency Department, Changi General Hospital, Singapore

Mr. Michael Wong, CEO, Pantai Hospital (Ayer Keroh), Malaysia


Dr. Cherdchai Nopmaneejumruslers, Assistant Dean in Quality Development and Vice Hospital Director, Siriraj Hospital, Thailand

Improving the Training and Motivation of Nurses: Achieving Patient-Centric Care• Examining the changing role of nurses• Learning about how to better motivate and incentivise nursing staff members to value-add to the business• Effective ward and bed management: improving patient contact time, implementing processes / technologies that save nurses’ time on administrative procedures

Ms. Cecilia Chan, General Manager (Nursing), Ruttonjee & Tang Shiu Kin Hospitals, Hong Kong

CONFERENCE DAY TWOî Thursday, 20th March 2014

15:20 Afternoon Tea and Networking Break

15:50 ICT Convergence in the Healthcare Environment for Effective Data Sharing and Patient Engagement • Sharing data across departments to reduce treatment waiting time and ensure patient safety • Learning how ICT convergence can be implemented effectively to increase patient satisfaction

Professor Hwang Hee, Chief Information Offi cer, Center for Medical Informatics Associate Professor, Pediatric Neurology, Seoul National University Bundang Hospital, Korea

17:40 Closing Remarks by Chairperson

17:50 End of Conference

14:40 Creating an intelligent regional referral hospital while remaining competitive at UM Specialist Centre • Using intelligent technology and strategies to improve processes and remain competitive as a private institution • From pre-admission to inpatient care: How technologies can help staff members to treat patients faster and more effectively • Improving discharge processes in a major hospital (for example, through automated billing and bed management systems)


Implementing Lean Methodologies Throughout the Hospital to Reduce Waste and Improve the Value Chain for Patients• Improving inpatient nursing case processing using cell concept, 6S, Pull system (Kanban), standardization• Ensuring zero human error through automated laboratory test processes (presenting an Asian fi rst automated blood transportation system)• Implementing pharmacy delivery: ensuring patient satisfaction beyond the prescribe-to-dispense process

Dr. Cherdchai Nopmaneejumruslers, Assistant Dean in Quality Development and Vice Hospital Director, Siriraj Hospital, Thailand

STREAM A: USING TECHNOLOGY FOR GREATER EFFICIENCY AND IMPROVED PATIENT CARE

STREAM B: STRATEGIC PROCESS STREAMLINING TO CREATE SEAMLESS FLOW AND PATIENT CARE

Effi cient Planning and Design of New Hospitals to Maximise Effi ciency• Addressing the impact of facility design on patient safety and work effi ciencies• Providing patient-centric amenities: strategies, ideas and challenges• Merging departments to ensure seamless care and patient fl ow• Sharing strategies on building effi cient hospitals and considerations that go into hospital architecture• Applying technologies (e.g. Real-time Location Devices) to locate patients and staff members to facilitate fl ow and safety

Dr. Benjamin Ng, Director of Clinical Standards and Improvement,Tan Tock Seng Hospital, Singapore

Dr. Hwang Hee, Chief Information Offi cer and Associate Professor, Pediatric Neurology, Center for Medical Informatics,Seoul National University Bundang Hospital, Korea


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PRE-CONFERENCE WORKSHOPS î Tuesday, 18th March 2014

WORKSHOP A (9.30am - 12.00pm)

Reducing Hospital Re-admissions by Improving Home and Community Support

Background:Tan Tock Seng Hospital (TTSH) has paved the way with several initiatives to prevent re-admissions. One of the most recent is the "Virtual Hospital" programme which is a new model of care for patients at high risk of re-admissions.

It provides medical and social support for patients who are fi t to resume daily activities, but require close monitoring for chronic conditions after they are discharged. These patients are usually elderly and do not have strong social support at home. Very often, they end up at the Emergency Department for treatment that, in most cases, can be managed at home.

TTSH started the initiative in August 2012 and enrolled 80 patients into the programme. As a result of the programme, three in 10 of them do not need to be re-admitted to hospital.

Workshop Focus:• Share and discuss re-admission statistics, and understand its impact on continuing care of patients• Identify and discuss the contributory factors that lead to re-admissions and the problems of readmissions on hospital patient fl ow• Discuss possible interventions that hospitals can implement to reducing re-admissions, with emphasis on working with care givers, community partners and primary care services to improve home care and community support

Workshop Leader:


Dr. Benjamin Ng is currently the Director of Clinical Standards and Improvement at TTSH. He is responsible for all clinical quality improvement and patient safety matters at the hospital. Dr. Ng is an advocate of service excellence in the provision of care to patients. In recognition of his efforts, he was awarded the Raffl es Medical Group’s (RMG) 1st and 2nd service star awards in October 2006 and October 2008.

Dr Ng is an occupational medicine and aviation medicine physician by training. He is the Associate Programme Director (APD) of the national Preventive Medicine Residency of the National University Health System (NUHS) for TTSH. He is also the APD of the national Occupational Medicine Senior Residency of NUHS. He is a visiting lecturer for the Master of Public Health programme of the Saw Swee Hock School of Public Health, National University of Singapore.

WORKSHOP B (1.00pm - 3.30pm)

Improving Processes to Shorten Treatment Time for High Acuity Patients (With a Special Focus on Stroke Care)

Background:Clot-dissolving “thrombolysis” treatment for stroke is time critical. An enhanced “code stroke” process was initiated at the Royal Melbourne Hospital to reduce treatment delays and improve patient outcomes. Key elements of similar systems including the Helsinki stroke protocol were analyzed to identify those suitable for translation to the Australian context.

Ambulance pre-notifi cation was enhanced and a “direct-to-CT scan” process introduced to bypass delays in the emergency department. The system lead to major reductions in treatment delay and is being expanded to other Australian centers.

Workshop Focus:• First-hand experiences directly from Royal Melbourne Hospital on process redesign for time-critical emergencies• Common challenges and potential barriers to implementation of change in a complex system• Proven solutions to optimise performance and translate innovations between different health care systems• How to deploy key process elements to yield results for your hospital

Workshop Leader:

Dr. Bruce Campbell Neurologist and Research Fellow, Royal Melbourne Hospital (RMH), Australia

Dr. Bruce Campbell is a stroke neurologist in the Department of Neurology, RMH and an NHMRC post-doctoral research fellow at the University of Melbourne.

Most notably, Dr. Campbell was the senior author of the Neurology paper documenting dramatic improvements in stroke treatment times through a re-design of pre-hospital and emergency department care delivery at RMH. This successful investigation has set an internationally competitive benchmark for the treatment of stroke patients.

Dr. Campbell was also awarded the prestigious Leonard Cox Award by the Australian and New Zealand Association of Neurologists (ANZAN) in May 2013.

WORKSHOP C (4.00pm - 6.30pm)

Improving Bedside Care through Nurse Management and Empowerment (With a Special Focus on Elderly Care)

Background:Hong Kong has an ageing population and its hospitals are also impacted directly with more elderly patients needingtreatment for old-age diseases.

According to the Census and Statistics Department (C&SD) of Hong Kong, the ageing trend in the country will rise steadily over the next 50 years:

• Proportion of the population aged 65 and over is projected to rise from 13% in 2011 to 30% in 2041• Pace of population ageing projected to accelerate from 19% in 2021 to 26% in 2031• Proportion of the population aged under 15 projected to decrease from 12% in 2011 to 9% in 2041 due to low birth rates

Workshop Focus:• Discussing ways to treat elderly patients physically, cognitively and socially in hospitals• Sharing strategies on ward environment and bed management for the elderly patients• Looking at least restraint care as a multi- disciplinary approach and sharing strategies to reduce restraints on elderly patients in order to speed up their recovery• Sharing how the hospital as a whole can help nurses to perform better care for the elderly

Workshop Leader:

Ms. Cecilia ChanGeneral Manager (Nursing), Ruttonjee & Tang Shiu Kin Hospitals, Hong Kong

Ms Cecilia Chan Nim-chi is the General Manager (Nursing) of the Ruttonjee & Tang Shiu Kin Hospitals in Hong Kong. She received her nursing education in the Nethersole School of Nursing in Hong Kong. She qualifi ed as a Nurse Educator at the Hong Kong Polytechnic University and holds a Master degree in Health Administration from the University of New South Wales.

She holds honorary appointment as Assistant Professor at the School of Nursing in the University of Hong Kong and Adjunct Associate Professor at the Chinese University of Hong Kong.

She has previous working experience as Nurse Educator in the Nethersole School of Nursing and as Department Operations Manager of the Department of Medicine and Geriatrics in the United Christian Hospital.


POST-CONFERENCE WORKSHOPS î Friday, 21st March 2014

WORKSHOP D (9.30am - 12.00pm)

Ensuring Effi cient Patient Throughput in the Emergency Department

Background:Changi General Hospital’s Accident and Emergency Department is the busiest in Singapore. Its A&E department treats 400 - 500 patients a day. By making effi cient patient throughput in the ED a strategic goal for the organization, CGH has managed to treat A&E patients faster and successfully reduced the number of A&E patients warded.

As early as 2011, CGH built a 9-bed short stay unit and expanded its observation ward from 12 – 20 beds to better manage patient fl ow. It also built a new fever facility and expanded its waiting area in the A&E department.

Amongst the initiatives, • They implemented a 4-hour inpatient discipline clerking rule for patients to be treated within 4 hours. • They re-engineered their inpatient discharge process, increasing the % of patients discharged within 4 hours from 40% to 80%.• They created a patient-friendly Emergency Department: Service ambassador, ED journey map, ED admissions video, ED “lifeline” and get well cards

Workshop Focus:• How to set high goals within your hospital to ensure that effi ciency throughput in the ED becomes a strategic priority• Using data effectively: Analysing patient data to ensure effi ciency in the ED• Making work processes in your hospital more patient-friendly

Workshop Leader:

A/Prof Mohan TiruChief and Senior Consultant, Accident and Emergency Department, Changi General Hospital, Singapore

Associate Professor Mohan Tiru is currently the Chief and Senior Consultant of the Accident and Emergency Department at Changi General Hospital (CGH), Singapore.

Concurrently, he is also responsible for:• Clinical Associate Professor, National University of Singapore, School of Medicine• Chairman, Residency Advisory Committee (Emergency Medicine), Ministry of Health, Singapore• Deputy Chief Medical Offi cer, Singapore Civil Defence Force, Ministry of Home Affairs, Singapore

A/Prof Mohan Tiru’s multiple leadership roles in the fi eld of emergency medicine and services position him as the go-to expert for A&E insights in Asia.

WORKSHOP E (1.00pm - 3.30pm)

Improving the Value Chain Within your Hospital Using LEAN Processes

Background:Dr. Cherdchai: “Studies had shown that approximately 80% of medical errors were system-derived and for achieving a safe and reliable healthcare, strategies such as error prevention strategies were to be adopted in the fi rst place to fi x systems and procedures rather than blaming individuals.”

Siriraj Hospital has in recent years successfully reduced waste and improved the value chain for its customers using Lean methodologies. This has led to an increase in patient contact time, patient and staff satisfaction and a reduction in errors.

Workshop Focus:Using a combination of concepts and visual stimulation in this hands-on workshop, you will learn:• The theory of Lean: Value vs waste, lean tools, operational excellence, value stream mapping and visual management• A brief introduction about error rates and adverse events• Visual “lego” stimulation exercise: How bottlenecks in the system can be solved by Lean• How to turn your hospital into a lean hospital

HANDS-ON EXPERIENCE TO HELP PARTICIPANTS VISUALISE THE

BENEFITS OF LEAN

Workshop Leader:

Dr. Cherdchai NopmaneejumruslersAssistant Dean in Quality Development and Vice Hospital Director, Siriraj Hospital, Thailand

Associate Professor Cherdchai Nopmaneejumruslers, MD is the Vice Hospital Director and Assistant Dean in Quality Development at the biggest hospital in the country with 2,200 beds, Siriraj Hospital, Bangkok Thailand. He has more than eight years in quality improvement experience, through supporting and facilitating lean, routine to research (R2R) methodology, utilization management and quality-related training in statistical process control charts (SPCC), and health economic and decision model analysis. He was also assigned as Asian Productivity Organization (APO) Technical Expert Service (TES) on Lean management in Hospitals and Healthcare Systems, in Oct 2011.

He is a course coordinator Health economic analysis for the Master of Science (M.Sc.) in Clinical Epidemiology Thai Cert. He received his training in medicine and Diplomat Thai-Board of Respiratory Medicine (2000) at Siriraj Hospital, Mahidol University, Bangkok Thailand and Research and clinical Fellow in Respirology at Toronto General Hospital, Ontario Canada (2001-2005).

Plus! An Exclusive Site Tour to Putrajaya Hospital

WORKSHOP F (4.00pm – 6.30pm)

Managing Costs while Improving Effi ciencies: Learning from the Apollo Hospital Group

Background:The Apollo Hospitals Group is a pristine example of how a private international hospital can provide affordable integrated healthcare to its patients, even to patients with complicated illnesses who require major surgeries and good chronic follow-up care.

The Apollo Hospitals Group has implemented initiatives resulting in signifi cant cost control for high end procedures like heart and liver transplants and full knee replacement surgeries at a fraction of the price compared to their Asian counterparts.

Most importantly, success rates are comparable to international standards for 130,000 heart surgeries performed to date at Apollo.

A highlight of recent transplantation achievements at the Apollo Group also shows how they have handled patient traffi c seamlessly, assuring good patient safety record and surgery outcomes:• In 2011, Apollo Hospitals Centre for liver disease and transplantation became the busiest in the world. It performed over 775 organ transplants for 2010.• Apollo Hospitals Centre is the fi rst hospital in the world that completed 100 liver transplantations in less than 4 years with over 90% success rate. This record is unprecedented.• The world’s 1st iPod Navigation Hip Resurfacing Surgery was successfully performed at Apollo Specialty Hospitals, Chennai.

Workshop Focus:• Examining initiatives to successfully improve effi ciency and integrated healthcare outcomes at the Apollo Hospitals Group• Sharing strategies on how high-end procedures and follow-up care can be made more affordable for international patients• Learning about how Apollo Hospital Group has managed to excel in specialty surgeries and ensured optimal patient safety for these complicated procedures• Creating a progressive culture from within to embrace cost-effective expansion of services

Workshop Leader:

Dr. Umapathy PanyalaRegional CEO, Apollo Hospitals Group, India

Dr. Umapathy Panyala is the Regional CEO for the Apollo Hospitals Group. In his current assignment, he is responsible for strategizing and establishing the network of hospitals across the state of Karnatake and developing markets in the US, Europe and Asia Pacifi c.

Dr. Umapathy has served 17 years at Apollo, which like India’s economy, has seen incredible growth. Since its modest beginning in 1983 as a 150-bed hospital in Chennai, Apollo now lays claim to being Asia’s largest healthcare group with over 8,500 beds across 50 hospitals in India and overseas.In 2002, Dr. Umapathy also became the CEO of the Rajiv Gandhi Super Specialty Hospital. The hospital is a public-private partnership - a joint venture between the government of Karnataka and Apollo.


WHO WILL YOU MEET?• Ministry of Health Malaysia, Public and Private Hospitals from Malaysia, Singapore, Thailand, Hong Kong, India, Korea, Australia + more!• CEOs• COOs• Directors of Quality• Hospital Directors• Heads of Departments: Nursing Admissions Emergency Surgery Patient Flow Patient Services

WHO SHOULD SPONSOR THIS EVENT?If you provide any of the following services, then this is the ideal platform for you to present your solutions to CEOs, COOs, Heads of Quality and Hospital Directors:• Pharmaceuticals• All other consumables• IT systems• Workforce solutions• Consultancies• Medical Devices• Insurance companies• Trade publications• Hospital Build

HOW TO MAKE YOUR PRESENCE FELT?Infl uence Discussions by Speaking:• Plenary Speaking Sessions• Panel Discussion Speaking Sessions• C-Level Panel Discussion Speaking Sessions• Stream Speaking Sessions

Show Your Products:• Exhibitor

Secure Additional One-to-one Face Time and Branding• Lunch / Private Luncheon Sponsor• Cocktail Hour Sponsor• Gala Dinner Sponsor• Badge and / or Lanyard Sponsor• Water Sponsor• Pen Sponsor plus more!

We provide custom sponsorship opportunities tailored to fi t your business needs. Contact us now for more information about available opportunities!

Phone: +65 6722 9392 Email: [email protected] Website: www.hospitaleffi ciencyquality-asia.com

1. This event is produced with detailed input and advice from the Ministry of Health, Malaysia – MOH will be sending a delegation of Ministry and Hospital Directors/Heads of Department to the event

4 REASONS TO SPONSOR:

2. Malaysian public hospitals and MOH Malaysia will be evaluating their budgets during the period March - July - having a clear presence at the event will ensure you are front of mind when buying decisions and recommendations are made

3. Gain one-to-one face time with CEOs, COOs, Heads of Quality and Hospital Directors from the best and biggest hospitals in Asia

4. Directly infl uence the discussions on process, technology and safety/ quality related issues in hospitals

Why Sponsor the 3rd Hospital Effi ciency and Quality Asia Summit 2014?

ABOUT SPONSORSHIP î 19th – 20th March 2014 in KL Malaysia - the Best Time to Meet your Buyers

SITE TOUR G: Exclusive Post-Conference Site Tour to Putrajaya Hospital, 21st March 2014 (8.45am - 12.50pm)

About Putrajaya Hospital

Putrajaya Hospital’s vision is to be a progressive, model hospital providing secondary care in Malaysia.

Located in Precinct 7, in the government administrative area of Putrajaya, this new hospital is one of the best equipped hospitals with IT facilities in the country. It is located within the Multimedia Super Corridor and is managed based on the Total Hospital Information System (T.H.I.S.).

Built in two phases, phase 1 fi nished with 272 beds. Upon completion of phase 2, the number of beds will increase to 480. Currently, the hospital has 341 beds.

The wide range of services offered include, but are not limited to, out-patient consultation, general surgery, traumatology, ENT (ear, nose and throat), paediatric, orthopaedic, obstetric, dentistry, gynaecology and psychiatry.

Outline of Site Tour:0845 Meet at conference venue0900 Leave for Putrajaya Hospital Kuala Lumpur 0945 Arrive at Putrajaya Hospital Kuala Lumpur1000 Opening presentation: Putrajaya Hospital overview1020 Commencement of hospital tour1220 Review and discussion session 1250 Light lunch


• Discounts DO NOT apply to workshop(s)-only bookings • Registrations without immediate payment or credit card details will incur a processing fee of USD99 per registration

BOOK AND PAY BEFORE 13 DECEMBER 2013 AND SAVE $1100 ON THE CONGRESS PACKAGE!

CONFERENCE PACKAGESALL PRICES SHOWN ARE IN US DOLLARS

STANDARD PRICE PAYMENT AFTER

13th December 2013

EARLY BIRD PRICE PAYMENT BEFORE

13th December 2013

VENUE & ACCOMODATION

IQPC recognises the value of learning in teams. Group bookings at the same time from the same company receive these discounts:

u 3 or more 7%: u 5 or more 10%: u 8 or more 15%:

This offer is exclusive of the early bird discount. Call us for a special discount rate for teams of 10 and above.

Not applicable to workshop(s) only bookings.

TEAM DISCOUNTS

5 WAYS TO REGISTER

+65 6720 3804 www.hospitaleffi ciencyquality-asia.com

IQPC Worldwide Pte Ltd, 61 Robinson Road,#14-01 Robinson Centre, Singapore 068893

IQPC CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY• You may substitute delegates at any time by providing reasonable advance notice to IQPC. • For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. • In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. • Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. • IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency. • Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.

DISCOUNTS:All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer.

YOUR DETAILS: Please email our Database Manager at [email protected] and inform them of any incorrect details which will be amended accordingly.

DATA PROTECTION:Personal data is gathered in accordance with the Data Protection Act 1984. Your data may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not wish to receive these offers, please tick the box below.

Please do not pass my information to any third party.

Registrations/orders received without immediate payment or credit card details will incur a processing fee of USD99 per registration/order. Payment is due in full upon receipt of invoice. Full payment prior to the event is mandatory for attendance.

PAYMENT TERMS

I am registering as a delegate, please send me an extra set of Conference Documentation with Audio CD with a USD100 discount: USD699.

I cannot attend the event, please send me the Conference Documentation and Audio CD at USD799.

I cannot attend the event, please send me the Conference Documentation only at USD549.

Orders without immediate payment or credit card details will incur a processing fee of USD99 per order.

(N.B. Advance orders will determine whether or not this conference will be recorded - Please enclose payment with your order.)Any custom duties & taxes imposed on the shipment of order/s shall be borne by the recipient.

CONFERENCE DOCUMENTATION

IQPC WORLDWIDE PTE. LTD.Company Registration No: 199702288Z©Copyright 2013 IQPC Worldwide Pte. Ltd. All rights reserved. This brochure may not be copied, photocopied, reproduced, translated, or converted to any electronic or machine-readable form in whole or in part without prior written approval of IQPC Worldwide Pte. Ltd

Main Conference:19th - 20th March 2014

Pre-Conference Workshop:18th March 2014

Post-Conference Workshopsand Site Tour:

21st March 2014

IQPC Bank Details: Account Name: IQPC Worldwide Pte Ltd Bank Number: 7232 Account Number: 260-085824-690 Swift Code: HSBCSGSG Bank Address: The Hong Kong and Shanghai Banking Coporation, 21 Collyer Quay, #08-01 HSBC Building, Singapore 049320 Correspondent Bank: HSBC Bank USA, New York Swift Code for Correspondent Bank: MRMDUS33All bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount.

o BY DIRECT TRANSFER Please quote 19200.003 with remittance advice

DELEGATES REGISTRATION DETAILSMr. Mrs. Ms. Dr. OtherTitle:

Country: Postcode:

First name: Surname:

First name: Surname:

Address:

Job Title: Department:

Company:Email Address:

Approving Managers Name:

Email Address:

If the invoice is to be addressed for the attention of a different person than the delegate, please complete the details below:

If you have not received an acknowledgement before the conference please call us on +65 6722 9388 to confirm your booking.

Fax:Telephone: OFFICE MOBILE

Telephone:Email Address: OFFICE

o I agree to IQPC’s payment terms.

Approving Managers Signature:

Delegates Signature:

Date: DD / MM / YYYY

PAYMENT METHODo I WISH TO PAY BY CHECK / BANK DRAFT: MADE PAYABLE TO IQPC WORLDWIDE PTE LTD

o I WISH TO PAY BY CREDIT CARD: PLEASE DEBIT MY CREDIT CARD

Name Printed on the Card:

Card Number: / / /Visa MasterCard American ExpressCard Type: M M / Y Y Y YExpiry Date:

Signature: Date: DD / MM / YYYY

HOSPITAL PACKAGES

Main Conference Only

Conference + 1 Workshop

Conference + 2 Workshops





Conference + 1 Site Tour

Conference + 1 Site Tour + 1 Workshop

Conference + 1 Site Tour + 2 Workshops



1,299

1,998

3,396

2,697

1,998

4,095

3,396

2,697

4,794

4,095

4,794

5,493

1,099 (SAVE 200)

1,698 (SAVE 300)

2,297 (SAVE 400)

2,896 (SAVE 500)

1,698 (SAVE 300)

3,395 (SAVE 700)

2,896 (SAVE 500)

2,297 (SAVE 400)

3,894 (SAVE 900)

3,395 (SAVE 700)

3,894 (SAVE 900)

4,393 (SAVE 1100)

A B C D E F

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CONSULTANT AND SUPPLIER PACKAGES

Main Conference Only

Conference + 1 Workshop






Conference + 1 Site Tour

Conference + 1 Site Tour + 1 Workshop




2,299

3,298

5,296

4,297

3,298

6,295

5,296

4,297

7,294

6,295

7,294

8,293

2,099 (SAVE 200)

2,998 (SAVE 300)

3,897 (SAVE 400)

4,796 (SAVE 500)

2,998 (SAVE 300)

5,595 (SAVE 700)

4,796 (SAVE 500)

3,897 (SAVE 400)

6,394 (SAVE 900)

5,595 (SAVE 700)

6,394 (SAVE 900)

7,193(SAVE 1100)

A B C D E F

A B C D E F

A B C D E F

A B C D E F

A B C D E F

A B C D E F

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Prince Hotel & Residence Kuala Lumpur, MalaysiaNo.4 Jalan Conlay,50450 Kuala Lumpur, MalaysiaTel: +603 2170 8888 Fax: +603 2170 8999Web: www.princehotelkl.com

Hotel accommodation and travel costs are not included in the registration fee. A reduced corporate room rate has been arranged at Prince Hotel & Residence Kuala Lumpur, Malaysia for attendees at this conference. To take advantage of this special rate, please process the hotel room reservation form provided upon confirmation of your attendance.

Please complete in BLOCK CAPITALS as information is used to produce delegate badges.Please photocopy for multiple bookings. Your priority registration code is printed below. Please quote it when registering.

EVENT CODE: 19200.003 EQ

+65 6722 9434/+65 9898 3903 [email protected]

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Documents