henrymorganresume2015

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Henry I. Morgan, Jr. _______________________________________________________________________________________________________________________________________ ___________________________ 3013 Windwood Circle * Flowood, Mississippi 39232 * Day: (601) 214-1138, Evening: (601) 992-3378 email: [email protected] OBJECTIVE _______________________________________________________________________________________________________________________________________ ___________________________ An Executive or Director Level Position in Human Resources, Administration, Project Management or Marketing EDUCATION _______________________________________________________________________________________________________________________________________ ___________________________ BISHOP MCNAMARA HIGH SCHOOL Forestville, Maryland, 20747 Graduation Date: May 1985 (Diploma) UNIVERSITY OF MARYLAND AT COLLEGE PARK College Park, Maryland, 20740 Bachelor of Science, Marketing (1991) – 121 semester hours EXPERIENCE _______________________________________________________________________________________________________________________________________ ___________________________ OFFICE DEPOT – STORE 2761 –MADISON, MS (120 Grandview Parkway, Madison MS. 39110) Store Manager, September 2014 to present Responsible for all activities of a $5 million retail store and its 35 part time and full time employees. Responsible for overall accountability for growing the sales and profitability throughout each area of the store. Own all the daily processes and activities that are carried out in the store, as well as delivering excellent standards of customer service. Overall duties include: Driving and maximizing the sales and profitability of the store to achieve growth. Monitoring and review staff and store performance on a regular basis. Driving sales through maximizing team performance. Organizing, preparing and arranging promotional materials and displays. Maximizing sales through effective merchandising. Leading by example in all aspects of the role. Recruiting, training, supervising and appraising staff. Maintaining accurate statistical and financial records. Creating a combination of real value for money and outstanding customer service. BEST BUY – STORE 1519 –MADISON, MS (1159 Grandview Parkway, Madison MS. 39110) Deputy of Counter Intelligence (DCI), November 2013 to September 2014 Manage the daily operations of the Geek Squad precinct and its 6 Agents. Conduct business analysis utilizing company scorecards and reports to identify business opportunities and ensure a consistent client experience (e.g. Turn Time, AT Days Out, Ship to Client, etc.). Motivate, inspire, and coach behaviors that lead to an exceptional client experience. Quickly resolve unsatisfactory client experiences and investigate root cause to identify and implement action plans based on observations and feedback. Monitor monthly business rhythms of Precinct and Autotech leads Accountable for labor management and revenue performance for the Precinct and Autotech Bay. Ultimately responsible to drive execution of end-to-end operations,

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Page 1: HENRYMORGANRESUME2015

Henry I. Morgan, Jr.__________________________________________________________________________________________________________________________________________________________________

3013 Windwood Circle * Flowood, Mississippi 39232 * Day: (601) 214-1138, Evening: (601) 992-3378email: [email protected]

OBJECTIVE__________________________________________________________________________________________________________________________________________________________________

An Executive or Director Level Position in Human Resources, Administration, Project Management or Marketing

EDUCATION__________________________________________________________________________________________________________________________________________________________________

BISHOP MCNAMARA HIGH SCHOOLForestville, Maryland, 20747Graduation Date: May 1985 (Diploma)

UNIVERSITY OF MARYLAND AT COLLEGE PARKCollege Park, Maryland, 20740Bachelor of Science, Marketing (1991) – 121 semester hours

EXPERIENCE__________________________________________________________________________________________________________________________________________________________________

OFFICE DEPOT – STORE 2761 –MADISON, MS (120 Grandview Parkway, Madison MS. 39110)Store Manager, September 2014 to present Responsible for all activities of a $5 million retail store and its 35 part time and full time employees. Responsible for overall accountability for growing the sales and profitability throughout each area of the store. Own all the daily processes and activities that are carried out in the store, as well as delivering excellent standards of customer service. Overall duties include: Driving and maximizing the sales and profitability of the store to achieve growth. Monitoring and review staff and store performance on a regular basis. Driving sales through maximizing team performance. Organizing, preparing and arranging promotional materials and displays. Maximizing sales through effective merchandising. Leading by example in all aspects of the role. Recruiting, training, supervising and appraising staff. Maintaining accurate statistical and financial records. Creating a combination of real value for money and outstanding customer service.

BEST BUY – STORE 1519 –MADISON, MS (1159 Grandview Parkway, Madison MS. 39110)Deputy of Counter Intelligence (DCI), November 2013 to September 2014 Manage the daily operations of the Geek Squad precinct and its 6 Agents. Conduct business analysis utilizing company scorecards and reports to identify business opportunities and ensure a consistent client experience (e.g. Turn Time, AT Days Out, Ship to Client, etc.). Motivate, inspire, and coach behaviors that lead to an exceptional client experience. Quickly resolve unsatisfactory client experiences and investigate root cause to identify and implement action plans based on observations and feedback. Monitor monthly business rhythms of Precinct and Autotech leads Accountable for labor management and revenue performance for the Precinct and Autotech Bay. Ultimately responsible to drive execution of end-to-end operations, sales strategies and fulfillment services for the Geek Squad Precinct and Autotech Bay.

STATE OF MISSISSIPPI - DEPARTMENT OF TRANSPORTATION (401 N. West Street, Jackson, MS. 39201-1850) Director, Central Services Division, July 2013 to October 2013Division Director responsible for all aspects of the administrative and supervisory work in managing 90 employees and directing all phases of operation for the Department’s print shop, car pool and maintenance shop, radio communications shop, and central supply warehouse and Central Records. Also responsible for all remodel, repair and maintenance of three Jackson-area MDOT locations; to include the Administration Building, Lab Complex and Shop Complex. Repair and maintenance to include, HVAC systems, electrical, water and landscaping. Responsible for supervision of maintenance and daily operations of all mentioned facilities. Responsible for the management and accountability of all Division property. Responsible for agency statewide fuel management program; to include bulk fuel operations, fuels testing, site compliance and emergency operations and response. Responsible for agency statewide radio communications network; including tower, satellite and microwave installation and maintenance. Responsible for preparing and monitoring executive budget in excess of $5.0 million for Division and make recommendations for planning, forecasting, and developing requirements for manpower, equipment and funds. Assess Division training needs and individual training needs necessary to improve performance. Conduct training workshops designed to promote managerial staff development and efficiency. Develop, maintain, and interpret Division and agency policies and procedures.

Page 2: HENRYMORGANRESUME2015

Henry I. Morgan, Jr.__________________________________________________________________________________________________________________________________________________________________

3013 Windwood Circle * Flowood, Mississippi 39232 * Day: (601) 214-1138, Evening: (601) 992-3378email: [email protected]

Director, General Services Division, February 2005 to June 2013Division Director responsible for all aspects of the administrative and supervisory work in managing 45 employees and directing all phases of operation for the Department’s print shop, car pool and maintenance shop, radio communications shop, and central supply warehouse. Responsible for the management and accountability of all Division property. Responsible for agency statewide fuel management program; to include emergency operations and response. Responsible for agency statewide radio communications network; including tower, satellite and microwave installation and maintenance. Responsible for preparing and monitoring executive budget in excess of $2.5 million for Division and make recommendations for planning, forecasting, and developing requirements for manpower, equipment and funds. Assess Division training needs and individual training needs necessary to improve performance. Conduct training workshops designed to promote managerial staff development and efficiency. Develop, maintain, and interpret Division and agency policies and procedures.

Assistant Director, Support Services Division, May 2002 to February 2005Responsible for administrative and supervisory work in managing 42 employees and directing all phases of operation for the Department’s Shop Complex and Lab Complex. Responsible for supervision of property office, car pool and maintenance shop, print shop, testing lab and law enforcement facilities. Also responsible for all remodel, repair and maintenance of the MDOT Lab Complex and Shop Complex. Repair and maintenance to include, HVAC systems, electrical, water and landscaping. Responsible for agency statewide fuel management program; to include bulk fuel operations, fuels testing, site compliance and emergency operations and response. Responsible for agency statewide radio communications network; including tower, satellite and microwave installation and maintenance. Responsible for preparing and monitoring Division budget recommendations and make recommendations for planning, forecasting, and developing requirements for manpower, equipment and funds. Assess Division training needs and individual training needs necessary to improve performance. Conduct training workshops designed to promote managerial staff development and efficiency. Develop, maintain, and interpret Division and agency policies and procedures.

Assistant Director, Professional Development Services, February 1999 to May 2002Perform administrative and supervisory work in managing and directing all phases of planning, implementation, and training related to staff development within the agency. Develop and administer agency-wide Strategic Plan on Quality. Assess District/Division training needs and individual training needs necessary to improve performance. Conduct training workshops designed to promote managerial staff development and efficiency. Conduct Performance Appraisal Review training and assist agency in statewide compliance. Develop, maintain, and interpret agency policies and procedures. Develop and maintain web pages containing agency information regarding employment and training on both Internet and Intranet sites. Provide assistance on classification, compensation and other Human Resources related matters. Develop and present new employee orientation sessions. Develop and administer all aspects of TRAC (Transportation Research Activities Center) Program. Provide technical and administrative assistance to public Middle Schools utilizing the TRAC Program throughout the state.

Compliance Officer, November 1997 to February 1999Responsible for investigating, preparing, and implementing all disciplinary actions for more than 3200 employees. Responded to Employment Security claims for unemployment, disability, and worker’s compensation. Maintained and administered agency’s drug and alcohol policy, to include random, follow up, and reasonable suspicion testing. Developed, maintained, and interpreted Human Resource policies and procedures for the entire agency. Developed and conducted training workshops for all employees regarding compliance issues. Processed and analyzed requests for FMLA leave. Updated and maintained all policies and procedures for the Central (Jackson) office. Provided assistance on classification and compensation related matters. Developed and presented new employee orientation sessions. Presented TRAC Program to public Middle Schools throughout state.

RESTORATION HARDWARE – NORTHPARK MALL (1200 E. County Line Road, Ridgeland, MS. 39157)Associate Store Leader, Restoration Hardware, February 2000 to February 2005Performed duties of associate store leader; such as open and closing store; achieving budgeted sales, payroll and inventory goals; analyze sales trends and develops plans and schedules to maximize profits and minimize costs. Consistently exceeded the expectations and requirements of both the internal and external customers. Provided ongoing sales and merchandise

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training for the team to achieve sales goals. Dedicated to recruiting, hiring, training, coaching and developing all members of the team. Motivated and developed associates by providing frequent developmental discussions, merchandise training, sales and service techniques. Participated in weekly leadership meetings to discuss business sales trends, merchandise assortment and inventory levels, new operations procedures, and hiring needs. Assisted with setting weekly and monthly goals

Henry I. Morgan, Jr.__________________________________________________________________________________________________________________________________________________________________

3013 Windwood Circle * Flowood, Mississippi 39232 * Day: (601) 214-1138, Evening: (601) 992-3378email: [email protected]

STATE OF MISSISSIPPI - STATE PERSONNEL BOARD (301 N. Lamar Street, Jackson, MS. 39201)Compensation Director, January 1997 to November 1997Responsible for preparing and conducting annual salary survey of relevant labor market for all state, non-state, executive service, and elected/appointed officials. Prepared reports and made recommendations to the Legislature regarding salary realignment for all positions. Researched and analyzed state agency personnel requests regarding compensation issues, including special compensation, additional compensation, executive service compensation, and salary realignment. Prepared and presented requests at Monthly State Personnel Board meetings. Maintained and implemented Mississippi State Personnel Board Variable Compensation Plan. Conducted training sessions for state personnel officers and directors regarding classification and compensation issues. Participated in salary survey requests and attended Southeastern Salary Conferences.

Evaluation Counselor, January 1996 to January 1997Provided counseling to applicants for appointment, compensation, promotions, transfers and other personnel matters. Operated as liaison between State Personnel Board and other state agencies, elected/appointed officials, private organizations, and the general public in order to clarify personnel policies and procedures. Assisted with interviews for State employment, review applications, and recruit statewide. Researched and analyzed inquiries and made presentations at monthly Board meetings.

STATE OF MISSISSIPPI - EMPLOYMENT SECURITY COMMISSION (1520 W. Capitol Street, Jackson, MS. 39215)Employment Interviewer, December 1995 to January 1996Assigned to work on the Governor's WORKFIRST program to assist AFDC/Food Stamp recipients in seeking employment. Interviewed applicants and analyzed work experience, education, and performance and provided counseling and/or training.

MANPOWER OF MISSISSIPPI, INC. (4800 I-55 North Frontage Road, Jackson, MS. 39211)Sales/Service Representative, March 1995 to December 1995Responsible for recruiting, testing, placing and training applicants on temporary assignments with clients throughout the Metro-Jackson area. Responsible for business development, to include sales, marketing and promotional activities to new and existing business accounts. Developed business relationships through involvement with local Chambers of Commerce, local colleges and Universities, and other industry related groups. Handled worker's compensation and unemployment insurance claims.

GOLD SHORE CASINO (Beach Blvd, Biloxi, MS. 39530)Marketing Shift Manager, May 1994 to December 1994Directed and supervised daily operations of casino promotions and bus marketing departments. Established and implemented policy and procedure. Provided direction to four supervisors and to 25 other employees. Completed administrative and budgetary analysis of daily marketing operations. Developed and sold group packages to tour groups. Took bids and purchased promotional and gift shop items from vendors. Monitored the sale and profit of promotional and gift shop items. Hired and supervised casino greeters. Tracked tour group casino ratings. Developed departmental policies and procedures.

MISSISSIPPI GULF COAST CHAMBER OF COMMERCE (1048 Beach Blvd., Biloxi, MS. 39533)Biloxi Chamber Director, December 1993 to May 1994Provided recommendations and direction to the Board of Directors and its Committees. Coordinated and supervised all office activities. Developed strategies to create business opportunities for members. Responsible for community-based business development programs. Worked with SBA in assessing new business potential. Directed community development programs.

BAY TECHNICAL ASSOCIATES, INC. (200 North 2nd Street, Bay St. Louis, MS. 39520)Sales/Marketing Account Executive, January 1993 to December 1993Established and maintained clientele in northeastern United States. Sold and marketed new and existing product line. Analyzed sales data. Created customer specific advertising approaches and monitored success rates.

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PAUL HARVEY FOR U. S. CONGRESS COMMITTEECampaign Manager, April 1992 to January 1993Researched and coordinated all campaign activities. Scheduled all debates, speeches and meetings for candidate. Organized and directed fundraising. Supervised all office activities and managed 10 employees and all volunteers.

Henry I. Morgan, Jr.__________________________________________________________________________________________________________________________________________________________________

3013 Windwood Circle * Flowood, Mississippi 39232 * Day: (601) 214-1138, Evening: (601) 992-3378email: [email protected]

TRAINING/ASSOCIATIONS ____________________________________________________________________________ Mississippi Department of Environmental Quality (MDEQ) UST Compliance Manager Training, Delta State University, August 2012,

Mississippi Department of Transportation Federal Credit Union, Board of Directors, May 2012 – September 2013.

American Association of State Highway Transportation Officials (AASHTO) National Transportation Leadership Institute, Indiana University-Purdue University Indianapolis (School of Public and Environmental Affairs), Indianapolis, Indiana, April 2008

National Incident Management System, FEMA Emergency Management Institute; ICS 100, ICS 200, ICS 400 and ICS 700. May-June 2006

Franklin-Covey Certified, Seven Habits of Highly Effective People, 2001; What Matters Most, 2002.

Myers-Briggs Type Indicator (MBTI) Type II Trained, APT Training Program, 2001.

Myers-Briggs Type Indicator (MBTI) Qualified, APT Qualifying Program, 1999.