Slide 1

Helping You Find The Perfect Home

1Credentials Full time Real Estate Agent Realtor 8 years Premier Service Professional 97% Customer Satisfaction Rating Graduate Realtors Institute

Nancy FergusonGRI, ABRMy MissionTo help you find the best house that fits your needs in the time frame important to you.

Nancy Ferguson2Under the Tab Company Overview start out with information about your company and yourself. Focus on information that brings value to the SellersShow how Buyers benefit when talking about your accomplishments, designations and additional education.Its all about impressing Buyers with your professionalism and that all agents are not alike. My Company Real Living2002 Launches as the 7th largest real estate brokerage in America.

2006 Named the Most Productive Agents In The Nation REALTOR MAGAZINE

2008 Named The Most Promising New Brand the Swanepoel TRENDS Report.

2009 Merges with GMAC Real Estate to create one of Americas leading residential real estate firms with the right agents, marketing and technology to provide you with outstanding service.

3If your needs are outside of our local market, I can connect you to another equally qualified and dedicated Real Living Professional with local expertise and a proven record of success and customer satisfaction.

Network of Agents from Coast to Coast Premier ServiceReal Living Real Estate Agents acting on your behalf as your Trusted AdvisorSM, Skilled NegotiatorSM and Expert FacilitatorSM.

Consider me your connection to a rewarding real estate experience.

4Dont forget to ask for the referral! Its not just for the next home it could be for a second home or investment property.Family members or friends may need assistance moving as well. Premier Service PromiseListen to your needs. I will deliver a service experience based on your needs and desires.Establish clear expectations.I will explain the roles I play and how we will work together.Commit to a plan. I will design a plan to deliver on those expectations.Perform the service.I will deliver on my commitment.Solicit your feedback. You will be asked to complete a survey which will be used to measure and evaluate my performance.Premier Service Delivers Satisfaction.5

Our National Satisfaction Rating for 2009

All above, 2009 GMAC Real Estate survey results. Throughout 2010 GMAC Real Estate brokerages will be rebranding to Real Living.Our buyer and seller clients awarded us with a 96% Customer Satisfaction Rating for 2009. Through the annual National Association of Realtors Profile of Buyers and Sellers we are able to compare ourselves against a national average. Our rating is far above the industry satisfaction rating. While the NAR survey does employ slightly different language, the results speak for themselves.The Premier Service SurveyYour Opinion is Important! At the end of your transaction you will be asked to complete a survey from an independent research company.

Survey Purpose Enables me to document and track my performance Ensures a continued record of superior service that no other company can match.

7My Roles in Providing Premier ServiceAs your Trusted Advisor, I will listen to your goals, recommend the right resources to help you reach them and share with you my experience and expertise.

As your Skilled Negotiator, I will help you explore all options, respect your confidentiality and steadfastly represent your interests.

As your Expert Facilitator, I will handle all the details and work to ensure that the sale I put together, stays together.TrustedAdvisorSMYourSkilledNegotiatorSMYourExpertFacilitatorSMYour8What do you do to earn your commission? The Buyer has probably never heard anyone explain the roles of a real estate sales associate before. Take the couple of minutes to tell them.

My Customer Satisfaction Rating97% Customer Satisfaction Rating for January 2007 to Present.Nancy knew we were apprehensive about selling our home. But she explained everything and was always available to answer questions. Her knowledge of negotiating made the process go smoothly. She was invaluable! Bill and Sue Bradley

We had shopped around for a Realtor because our last experience was not pleasant. But when Nancy explained how she and her company worked with sellers and that she was willing to put her promises in writing it just seemed to be the way to go. And we werent disappointed! The sale went great and we would not hesitate to recommend Nancy! Jeff and Mary Horwith

Meet My Team

Anytime. Anywhere. Everyday. Everywhere.

At Your Service Name Office Manager Name LPAName Marketing / Showing Coordinator Name Mortgage ConsultantI Am Available to You in Many Ways! Office Phone:Cell Phone:Email:Facebook:Twitter:LinkedIn:My Web Site:MyRealLiving 2.0My policy on returning calls is as follows:

The Real DealGetting Ready to Buy a HomeYour Housing Needs & WantsYour Buying PowerYour Loan OptionsGovernment Tax CreditsForeclosure OpportunitiesInvesting Opportunities

What Kind of Home are You Looking for? Complete a Housing Needs Analysis Location Lot Size Price RangeStyle/ArchitectureAge of HomeNumber of Bedrooms Number of BathsSpecial FeaturesConsiderations for Children or Pets

13How Much Home Can You Afford? Your Credit Score Determines type and terms of mortgage Get FREE report at AnnualCreditReport.com

Pre-Approval Gives you negotiation power Requires a completed application to the lender Clears you for a loan of a determined amount

Conventional Loans 20% down payment minimum 15-30-40 year, fixed rate versions ARMS adjustable rate mortgages JUMBO loans

Government Program LoansFHA usually lower down payment/may provide rehab moneyVA and USDA programs for veterans and rural residents

Sub-Prime Loans For individuals with damaged credit

I can help you find a lender to meet your needs.

Which Loan Program is Right for You? Local, Regional and Federal Home Buying ProgramsThere are many home buying assistance programs available.

I can help you qualify.

Is a Foreclosed Property an Option?

Largest database in nation Can help navigate through extra requirements

Understanding Pitfalls Foreclosures, Bank-owned properties (REOs) and Short Sales can be great deals Prior liens, bank negotiation, poor property condition

I can help you with foreclosures.

Are You Looking for an Income Property? Current Advantages = Positive Cash Flow Mortgage rates at historic lowsPrices have declined across the nation Distressed properties offer real bargainsThe rental market is growing

Many factors come into play in creating and maintaining a positive cash flow from your investment.

I can help you find a solid investment property.The Real Deal Finding Your HomeProperty Search I will provide information so you can view as many properties as possible.

Property VisitsI will show you the properties that meet your criteria.

Property Evaluation/DisclosureI will give you my expert opinion and disclose any defects known to me so you can make an informed decision.

19The Way People Buy Homes is Changing. 90% of buyers start online24/7 accessBest sites have photos, videos, info on taxes, features, neighborhoods

MyRealLiving 2.0

Best online tool in the businessMore than 100,000 active usersEasy to use featuresSave favorite listingsSave home searchesReceive e-mail alerts when similar homes go on the market Schedule open house visitsShare favorite listings with friends

Create an account, or I can do it for you.Online Open House Information

All information on one Web site pageView Open House dates/timesLink to home information, photos, address mappingCan schedule a private showing online

RealLiving.comReal Living Web sites attract nearly 1.15 million page views each month!

Local Office Web Site www.LocalRealLiving.com

My Web Site www.RealEstateAgent.com

What is the Value? How to Make an Offer?Comparative Market Analysis Report Nearby homes listed for sale Recently sold or recently listed but no longer available for sale Helps determine right price to offer

Buying a Home is a Complex ProcessIm with you every step of the way.

25Preparing the Offer the Purchase AgreementPurchase Agreement Terms and conditions of the sale Instructions for the mortgage lender and title company

Skilled NegotiatorProtecting your interests Getting the best deal Satisfying your requirementsWhat stays in the home as part of the saleMove-in date

Professional Home Inspection Before sale is final Identifies flaws/defects Allows for remediation/settlement before purchase

Warranty One Year Coverage for Large Repairs

Closing on Your New HomeSecuring a Clear Title of Ownership

Buying Title Insurance Protecting Your Home from Future Claims Forged deeds or other documents Claims by previously undisclosed heirs Inaccurate descriptions of property and boundaries Mistakes in public records Fraudulent acts

Becoming the Home OwnerTitle will transfer from the seller to you

Moving InPossession date closing date. Negotiated in purchase agreement.

Equal Housing OpportunityEveryone benefits from an open housing market. Restrictions limit the pool of homes for sale and hinder those who are hoping to sell.

Federal Law Right of Every Buyer.

Homes on the MarketInsert your market data here.Lets Get to Work!Im ready to put Premier Service to work for you!Mary MyersGRI, ABRMy MissionTo help you find the best house that fits your needs in the time frame important to you.

30