helping residents thrive in a digital world
TRANSCRIPT
Leaving Nobody Behind: helping residents thrive in a digital worldSouthwark Revenue and Benefits Stakeholder Conference 24 September 2015
Victoria Stirling, Tinder
Foundation@Socialvic
Tinder Foundation
We are a staff-owned mutual and social enterprise
A world where everyone benefits from digital
• Can’t do all of the four basic skills:– Communicate– Find Things– Share– Keep Safe
• 68% of this 9.5m have never been online• 32% are infrequent or narrow internet users• 4.1m adults who live in Social Housing are offline
9.5m don’t have basic digital skills (BBC/Ipsos Mori, March. 2014)
Goal is to create independent and confident internet users
Not just about broadband infrastructureNot about one-off usage
Why should local authorities & other front-line agencies care about digital inclusion?
• Social Justice– Equality, improving lives– Educational attainment for children, employment,
lower household bills, reduced social isolation• Financial Security
– Make cost savings and focus spend on priorities– Universal Credit: £6.844m next three years
increased arrears predicted for a medium sized Housing Association
Moving people to online public services• No-one’s ‘spark’ to get digital skills is to interact
with Government online (except to get a job)• After gaining digital skills via UK online centres
(July 2013 data):– 81% visited central/local Government websites– 56% moved at least one face-to-face or telephone
contact to an online contact with Government– average contacts moved online 5.8 in past month
• Start with the fun stuff, but embed progression to your services (and Gov services) into their journey
Technology & Tenants
•Online tenants can’t do all online transactions•Some online services need a (re) design to consider the needs of low-skilled users•Technology: infrastructure essential but problematic; local specific; long timescales; not easy to make the right choices•Better to try small, pilot and iterate (agile)
Integration & partnership•Develop cross-organisation working with other
teams, private, public & 3rd sector•Internal & external signposting and referrals•Training for key workers and other front line staff•Targeting support on those who are most
excluded•Ensuring digital inclusion is embedded into what
you do - not bolt-on
What Tinder Foundation do• Through the UK online centres network we’ve
helped 1.2m people to get online since 2010• Free learning platform www.learnmyway.com
with content to help people get online including job-seeking & financial literacy
• Key strategic funders and partners – e.g. BIS, NHS England, Post Office etc
• Managed the Digital Deal Programme for DWP & DCLG
Local+
Digital+
ScaleFree
Optimised for mobile learning
Social housing
specialist network
Free online courses for digital inclusion, financial inclusion and employability - www.learnmyway.com
Optimised for mobile learning
Free embed code available for your website
Mike’s story
Get involved!• UK online centres
– Become a UK online centre– Join one of our Specialist Networks– Link up with UK online centre(s) near you
• Learn My Way– Use it in your training courses (DI, job clubs, older
people’s sessions, Financial Literacy)– Embed courses on your website
• Enquire about our Digital Champion training• Funding opportunities to deliver digital skills
support!
Thank [email protected]@socialvic on twitterwww.ukonlinecentres.comwww.learnmyway.comwww.communityhowto.comhttp://digitalhousinghub.ning.com/