Helping people learn:the role of technology

Martyn SlomanChartered Institute of Personnel and Development

www.cipd.co.uk/presentations m.sloman @cipd.co.uk

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1 People and technology: some issues

E-learning: progress and prospects

From training to learning

Principles of effective e-learning

www.cipd.co.uk/helpingpeoplelearn

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The 1990s: technology transforms training

‘90% of training in organisations should be delivered electronically by 2003’ Tom Peters speaking at the ASTD Conference, Florida, June 2001

ASTD State of the Industry Report 2004 “Use of Learning Technology”

1997 – 9.1% 1999 – 8.4% 2001 – 10.5% 2003 – 23.6%

1998 – 8.5%2000 – 8.8%2002 – 15.4%

www.astd.org

CIPD 2005 : Annual Training & Development Survey

• more organisations (54%) use e-learning than not (46%) • CD ROMs (36%) • generic modules accessed by intranet/Internet (32%) • customised modules accessed by intranet/Internet (30%) • ….. but only 8% used asynchronous discussion sites and

6% synchronous websites/virtual classrooms

…..and e-learning accounts for just under 10% of total training time

www.cipd.co.uk/surveys

Optimism for the future

….. e-learning accounts for just under 10% of total training time now but just over 25% in three years time

CIPD 2005 : Annual Training & Development Survey

….. 2001 actual of 10.5% compared with 25.0% estimate for 2004 25% in three years time

ASTD 2003: State of Nation

‘some time over the next three seasons’

The potential of e-learning is

has been patchy

E-learning is about learning ­not about technology

huge - but progress to date

Training an instructor-led, content-based intervention, leading to desired changes in behaviour

Learninga self-directed, work-based process, leading to increased adaptive capacity

PowerPoint exercise

Helping people learn

How can we support accelerate and direct learning towards an organisation’s strategic needs?

www.cipd.co.uk/helpingpeoplelearn

Start with the learner

Support and automate

Take account of intermediaries

www.cipd.co.uk/helpingpeoplelearn

E-learning at B&Q

Convergence of performance support and learning

E-learning at the CPS

Learner support

E-learning at Sport England

Monitoring through action plans

BBC editorial policy

Harvard performance support

Good design engages the learner and embeds activity in the organisation

Relevance drives out resistance

Because the world is complicated and the future uncertain, decision-making in organizations and economic systems is best made through a series of small–scale experiments, frequently reviewed, and in a structure in which success is followed up and failure recognized but not blamed.

Thank you