helpdesk escalation matrix (1)
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DMS Support Helpdesk Escalation Matrix
Service Desk1800 102 [email protected]
Tier 2After 4HrsTier 3 After 8HrsTier 4After 12hrsTier After 24 Hrs.
Hemasundara Rao. Y Contact: +91-8411004012Email: [email protected]
Raghavendra SharmaContact: +91-8888871511Email: [email protected]
Balakishan Gudeep/NehalContact: +91-9860115956/8888815942Email: [email protected]/[email protected]
Tier After 48 Hrs.
Vijai SarathiContact: +91-9011030406Email: [email protected]
Vinod Kumar BhatContact: +91-9871674840Email: [email protected]
Tier 1