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hello customer - making sense of your customer experience

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It all starts with hello! The highly intelligent feedback platform Truly making sense of your Customer experience

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Page 1: Hello Customer - making sense of your customer experience

It all starts with hello!

The highly intelligent feedback platform

Truly making sense of yourCustomer experience

Page 2: Hello Customer - making sense of your customer experience

It all starts with hello!

There is only one boss. The customer.And he can fire everyone in the companyfrom the chairman on down, simply byspending his money somewhere else.

Hello!Sam Walton

Walmart

Page 3: Hello Customer - making sense of your customer experience

It all starts with hello!

unhappy customers happy customers

happy customers

large, silent majority

unhappy customers

small, silent majority

Page 4: Hello Customer - making sense of your customer experience

It all starts with hello!

Emotionalcustomer engagement

Long-termbusiness value

Page 5: Hello Customer - making sense of your customer experience

It all starts with hello!

Emotionalcustomer engagement

Long-termbusiness value

Pay more

Buy more Forgivehiccups

Stayloyal

Cost less

ShareinsightsCo-create

Promoteyou

Page 6: Hello Customer - making sense of your customer experience

It all starts with hello!

Customer feedback system

An automated closed-loop feedback mechanism

At predefinedmoments in theircustomer journey

Activates workflowsfor service recovery

and promotor engagement

Provides dynamicdashboards (pull)

and pushes reports(push) to all

stakeholders

Captures feedbackof all customers

Logs all feedback at the customercontact level in aCRM database

Page 7: Hello Customer - making sense of your customer experience

It all starts with hello!

Hello Customer is an innovativevoice of the customer platform

that combines:

Feedback with 1 single question

Based on NPS

High response rates

Automated text &sentiment analysis

15 languages

In-depth insights

Actionableinsights

Benchmarking & CRM

Real-time alerts

Page 8: Hello Customer - making sense of your customer experience

It all starts with hello!

Page 9: Hello Customer - making sense of your customer experience

It all starts with hello!

Page 10: Hello Customer - making sense of your customer experience

It all starts with hello!

Page 11: Hello Customer - making sense of your customer experience

It all starts with hello!

Page 12: Hello Customer - making sense of your customer experience

It all starts with hello!

Getting to know your customerstarts with a simple hello!

Page 13: Hello Customer - making sense of your customer experience

It all starts with hello!


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