helen geoghegan & tim duggan - fireside chat - on the cusp: how westpac and junkee media are...

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HOW WESTPAC & JUNKEE MEDIA ARE REFRAMING THE WAY MILLENNIALS THINK ABOUT MONEY ON THE CUSP

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Page 1: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

HOW WESTPAC & JUNKEE MEDIAARE REFRAMING THE WAY MILLENNIALS THINK

ABOUT MONEY

O N T H E C U S P

Page 2: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank
Page 3: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

YOUTH ARE OUR HEARTLAND

Page 4: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

1,800,000UNIQUE BROWSERS

Page 5: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

10,200,000WEEKLY FACEBOOK REACH

Page 6: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

WE HELP BRANDS TO

TELL AND SHARE THEIR

STORIES

Page 7: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank
Page 8: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

200Bicentennial

Honours$200 Gift

Bump200

CommunityGrants

200 Years Proudly Supporting Australia

Page 9: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

200Businessesof Tomorrow

200 WestpacScholars

200 Years Proudly Supporting Australia

Page 10: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

WESTPAC & YOUTHM 2 0 2 0

Page 11: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

Why do we care?There’s a lot of them

They are influential on every generation

They are indicators of change

Page 12: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

44% of 25 – 34 year-olds

have a side job

Every day I’m hustlin’

Page 13: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

XXX

XX

XXX

RELEVANT GENUINELY HELPFUL ACCESSIBLE

C O N S I D E R E D

THE OPPORTUNITY

Page 14: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

THE THINKINGM 2 0 2 0

Page 15: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

WE UPDATE OUR RESEARCH INTO YOUTH ATTITUDES AND BEHAVIOURSEVERY YEAR.

We know how 12-39yr olds think, behave and engage with brands and content.

Page 16: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

Tim

Page 17: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

80%Currently do not have a passion or purpose

Page 18: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

1%

2%

2%

1%

4%

4%

5%

6%

16%

16%

8%

14%

24%

31%

28%

30%

4%

6%

6%

8%

8%

10%

12%

17%

20%

20%

20%

23%

28%

28%

30%

37%

10%

13%

16%

16%

16%

17%

19%

19%

12%

14%

26%

16%

23%

19%

20%

19%

45%

41%

44%

38%

40%

39%

37%

38%

29%

28%

29%

39%

19%

18%

17%

11%

39%

39%

32%

37%

31%

30%

27%

19%

22%

22%

18%

7%

6%

4%

5%

3%

It is important to keep up to date with news on a wide range of topics

At this moment, life for me is about finding my passion and purpose

It is hard to classify myself into one subculture because I fit into many

At this moment, life for me is about experiencing the world

My generation is more arrogant than previous generations

I feel pressured to make the most of the freedom and opportunity I have

There is more pressure for someone in my generation to be successful

I am confident everything in life will work out fine for me

I worry that I will have settled down without having experienced life fully

I worry that I will have settled down without having found my true passion

I believe my generation is more ambitious than previous generations

I follow the news just enough to seem informed in general conversation

I want to be perceived as caring about many issues, even if I don't really care

Everyone knows a little bit of a lot of things - no one has strong opinions

Everyone likes a bit of everything - no one has any strong tastes

There is no antagonism or negative rivalry between subcultures

Strongly disagree Slightly disagree Neither agree nor disagree Slightly agree Strongly agree

QG1. Please indicate how much you agree or disagree with each statement below.Base: Total sample, n=1,906

Page 19: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank
Page 20: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

USE FACEBOOK EVERYDAY

96%MILLENNIALS

*Source: Junkee Media / Pollinate Youth Research April 2017

Page 21: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

USE FACEBOOK EVERYDAY

99%GENZ

*Source: Junkee Media / Pollinate Youth Research April 2017

Page 22: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

53

65

7782

30

40

50

60

70

80

90

2013 2014 2015 2016 2017

I get more of my newsfrom social media thanI do newspapers, radioor TV

SOCIAL IS THE SOURCE FOR NEWS & CONTENT

I get more of my news from social media than I do from newspapers, radio or TV.

77

Page 23: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

QC1. In a typical month how much do you spend on the following… Base: Total sample, n=1,906

Page 24: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

71

68

63

70

68

63

Careeropportunities

Financial Security Health & Wellbeing

DEC '13JAN '15

B6. Do any of the following currently concern you? Base: Total sample. Wave 3 n=1194, Wave 2 n=1364.

WHAT MATTERS TO MILLENIALS

Page 25: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

QB16. Thinking about the next 5 years, how would you define success for yourself? What would you need to have done or achieved? Base: Total sample, n=1,906

DEFINE SUCCESS

Page 26: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

THE STRATEGYM 2 0 2 0

Page 27: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank
Page 28: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

ALWAYS ON

Page 29: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

FISHWHERE

THE FISHARE

Page 30: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

THE WHITE SPACE OPPORTUNITY

Page 31: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

80%Currently do not have a passion or purpose

Page 32: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

THE SWEET SPOT FOR WESTPAC

PASSIONS

EXPERIENCES

PURPOSE

Page 33: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

THE IDEAM 2 0 2 0

Page 34: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

[kuhsp]

noun. a point that marks the beginning of a change:

on the cusp of a new era

Page 35: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

10% SESSIONS 59% SESSIONS 31% SESSIONS

Page 36: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

INSPIRATIONAL.INTELLIGENT.

STRAIGHT SHOOTING.CURIOUS.

Page 37: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

1. INSPIRATIONShowcasing inspiring young Australians who have achieved great things.

2. MOTIVATIONTips and tricks on how you can get there.

3. ASPIRATIONHelping you to define and maximise your

life goals.

CONTENT STRATEGY

Page 38: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

XXX

XX

XXXMONEY CAREER WELLBEING

CONTENT UMBRELLA

Page 39: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

600 PIECES OFORIGINAL CONTENT

OVER A YEAR

Page 40: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

THE RESULTSM 2 0 2 0

Page 41: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

SPOILER:IT’S BEEN A

HUGE SUCCESS

Page 42: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

5 Life Lessons To Make Your 20s Suck Less

We asked 5 people what they earn & how they spend

it

Money habits you need to stop if you want to save

A simple hack to make your Mondays suck less Bank Balance Confessions: The

obsessive budgeter

How these successful businesses started as side

hustles

Page 43: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2016 Actual2017 Actual

Page 44: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

Q1 Q2 Q3

New 50.57%

New 77.9%

Returning 22.1%

New 63.4%

Returning 36.6% Returning

41.5%

New 41.5%

Returning 49.43%

Q4

Page 45: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

Facebook Reach YTD 7.95 million

Page 46: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

NSW34%

VIC31%

QLD15%

WA8%

NT.27%

SA7%

TAS1%

ACT2%

*Top 2 performing Internationals are the US with 1.97% & UK with 1.2% of the traffic

Page 47: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

Money 43%

Wellbeing 36%

Career 17%

Page 48: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

Leading media title in its genre for young Australians

Tangible, take-out learnings which this group can apply instantly to their lives

Speaks directly to them and their life stages across the 18-35 years

Millennials are time-poor and want educational content explained to them in their language & tone

A topic that this group don’t traditionally feel as comfortable talking about with their friends or family

Page 49: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank
Page 50: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

BRAND STUDIESM 2 0 2 0

Page 51: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

Source : Effective measure. How cool would you rate Westpac?

Page 52: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

* How likely are you to choose a Westpac product?

Page 53: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

* How likely are you to recommend Westpac to a family friend or member?

Page 54: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank
Page 55: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

Increase awareness & association with the youth segment

Uplift in brand & NPS amongst The Cusp visitors

Build a pipeline of engaged and valuable customers

Shift perception of Westpac amongst the youth market

‘Always on’ strategy

Page 56: Helen Geoghegan & Tim Duggan - Fireside chat - On The Cusp: How Westpac and JUNKEE Media are changing how millennials bank

THANK YOUO N T H E C U S P