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HeiTel EMSEvent Management System
Product Line Management, July 2013
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HeiTel Event Management System EMS
Contents:
The HeiTel / Xtralis Central Monitoring Station PhilosophyFeatures of the EMS EMS System OverviewEMS Communication InfrastructureEMS Components
EMS Block DiagramEMS ServerEMS Client work station
System Requirements Remote Service PackageQuestions & Answers
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The HeiTel / Xtralis Central Monitoring Station (CMS) Philosophy
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The HeiTel / Xtralis CMS Philosophy
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Xtralis / HeiTel Digital Video is one of the few worldwide operating manufacturers in the CCTV market that develops its products consistently for use within Central Monitoring Stations (CMS).
We are therefore in close communication with CMS and governing bodies for CCTV technology.
Over 300 CMS are already working with HeiTel / Xtralis software.
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The HeiTel / Xtralis CMS Philosophy
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HeiTel’s hardware and software products are the only products within the CCTV market that have remained completely backwards compatible for over 15 years
Specialised software solutions with an attractive price/performance ratio for small-sized, medium-sized and large CMS
CMS are administered directly by HeiTel / Xtralis
Free firmware and software updates via a password protected partner forum ensures that new developments can be used immediately
Software designed with a wide range of functions tailored to the special requirements of the Central Monitoring Stations
The features of the HeiTel / Xtralis hardware and software solutions that have contributed to making it the first choice for CMS include:
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The HeiTel / Xtralis CMS Philosophy
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Intuitive software user interface for fast and efficient alarm verification / evaluation
Flexible solutions for integrating into Intruder Detection Systems (IDS)at site by hardware links with the IDSin the monitoring centre by integrating into existing alarm management software
The receiver software supports all available dial-up connections (POTS/PSTN, ISDN, GSM, HSCSD) and IP connections (LAN, WAN, xDSL, GPRS, EDGE, UMTS, HSPA, CDMA (3G))
Dual path (redundancy) for transmission over IP networks, achieved by PSTN, ISDN or GSM
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The HeiTel / Xtralis CMS Philosophy
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Click on the picture to start the video clip
Xtralis / HeiTel offers:
Higher security scale─ Don’t just record crime … PREVENT crime with video intervention!
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The HeiTel / Xtralis CMS Philosophy
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The HeiTel / Xtralis CMS Philosophy
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Professional Video Alarm Monitoring Solutions
Alarm VerificationReal/False Alarm NotificationAlarm Quad Display with Alarm SequencesLive imagesPre-Alarm ImagesArchived imagesAccess of local video recordingsAlarm E-Mailing with Alarm ImageAlarm forwarding
Video InterventionLive ImagesPTZ ControlBi-Directional Audio (Full Duplex)Remote Relay Control
Health Check FeaturesVideo Loss DetectionSpray DetectionCamera Position AuthenticationCamera Defocusing AuthenticationIP Line MonitoringHTconnect®(Secured IP Connection)HDD Error DetectionPower Failure DetectionRoutine CallSystem Status Display
Service FeaturesArm/Disarm Service CheckAutomatic ToursReference ImagesExport Database for InvoicingVideo RecordingEvent Analyses- Alarm Reaction Time- Alarm Handling TimeFleet Management with GPS position display
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… just a small selection!
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No. of Monitoring Centers in Germany: 280 (390)
No. of Monitoring Centers in U.K.: 27 (52)
No. of Monitoring Centers in South Africa: 7 (10)
Date: Summer 2009
Trusted by hundreds of high profile AMC
#1 in Europe for Remote Video Alarm Management & Investigation
Remote video investigation is the procedure where monitoring facility personnel uses a live video connection or recorded video clips, images and other data to remotely view the premises as a follow-up method after an alarm event has been reported and transmitted.
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The HeiTel / Xtralis CMS Philosophy
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Features of the EMS
Features of the EMS
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Support of HeiTel VideoGateway and ADPRO FastTrace 2/2x device series
Automatic connection to transmitter-side alarms, freely programmable observation tours and call-back function
Multi-Site functionality for simultaneous connection to up to 50 videotransmitters
With HTconnect ( ), HeiTel has developed a process that allows its video systems to be easily integrated into private and public IP networks despite the seemingly insurmountable hurdles of firewalls and dynamically assigned IP addresses. HTconnect allows for the secure connection of video systems via the Internet to decentralised control stations.
Operation, alarm verification an configuration for an infinite number of video transmitters
VideoGateway system status display and GPS position module via integrated HThealth Check Monitor
Features of the EMS
Adobe Acrobat Document
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Integrated, multi-levelled site map management tool for interactive operation and display of all basic functions
Receiver-side event logging of all key basic functions such as user activity, user-specific entries, alarms, technical alerts etc.
User-sensitive password management with individually configurable user rights and definable password validity period
Customer-specific event notification at global and customer-specific levels
Colour coded alarm categories
Receiver-side event logging of important basic functions such as user activities, user-specific entries, alarms, technical alerts etc.
Automatic storage of all received video in the central receiver archive
Features of the EMS
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Full database search, e. g. according to date, time and site specific criteria with customised analysis function for alarm events and archive video recording
Alarm-specific action plans per customer, location and transmitter level with email functionality for completed actions
Integrated logging and search function with report and list printout of logs and email functionality for logs and alarm protocols
De-centralised master database holding all data related to the customer, the site and the video transmitter (e. g. contact data of key-holder, installer, police, fire brigade, medical support)
Full automated site tours, both individually and weekly programmable
Configurable client operator rights allows for the decentralised maintenance of the master database as well as the administration and configuration of any remote site
Features of the EMS
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Features of the EMS
Intuitive operation by categorised tree/list views and free programmable camera groups
Online evaluation of pre-alarm sequences and hard drive archives with video preview function
Made-to-measure PTZ control for more than 40 different camera types taking manufacturer-specific functions into consideration
Relay control per transmitter to operate lighting, gates etc.
Monitoring of the armed/disarmed status of the transmitters and/or time scheduled auto-arming and auto disarming
All device functions available via IP networks and dial-up connections
Backwards compatible with all HeiTel video transmitters installed to date
Multilingual user interface (DE, EN, ES, PT, ZH Traditional, ZH Simplified, RU, PL) Contents
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EMS-System overview
EMS-System overview
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EMS-System overview
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Alerting, Image evaluation, MaintenanceEMS CLIENT 1
EMS CLIENT x
EMS SERVER
Low inbound data traffic
No firewall or router configuration at customer’s site needed
Auto connect to EMS receiving software
ISP line monitoring 24/7
Connection to VideoGateways with dynamic IP addresses
Connection to VideoGateways in mobile data networks
Transmission of GPS and system status informationHT
conn
ect
Internet- Connection (Backup via ISDN)
Alerting, Image evaluation, Maintenance
EMS-System overview
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CamDisc VG 2s (2 Channel)Digital VideoGateway with local long-term recording (50/60 fps)
CamTel VG Series (4 or 10 Channel)Digital VideoGateway incl. Pre & Post Alarm buffer for approx. 1400 pictures
CamDisc VG / SVR Series (4 or 10 Channel)Digital VideoGateway with local long-term recording 25/30 fps or real-time recording
CamDisc VG HNVR Series (10 IP or 4 analog + 6 IP or 8 analog + 2 IP cameras)Digital VideoGateway with local long-term recording (250/300 fps)Physically and functionally decoupled network connections, mega pixel cameras can now be integrated in existing networks without occupying too many resources or impacting on the network’s intended operating function
CamServer VG 2c (2 Channel = 1 x analogue, 1 x IP or 2 x IP)Digital VideoGateway with local long-term recording on CF and optional built-in 3G/GPS router
VideoGateways from HeiTel
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■ ISP Line Monitoring ■ 12V DC ■ Cascadable up to 1000 channels ■ Embedded software■ Embedded Hardware ■ Embedded Systems
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EMS-Communication infrastructure
EMS Communication infrastructure
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The following outline clarifies the system architecture and port configuration using an example of an EMS System where the EMS service is inserted in the DMZ (demilitarised zone) of the customer firewall.
EMS Communication infrastructure
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EMS Communication infrastructure
The communication between EMS Client(s) and Server will always occur via the customer’s intranet. Whereas, the customer network as well as public IP networks (Internet) are used for communicating with the video systems (CamTel or CamDisc). A fixed IP address must be provided for each system component (for each EMS Client and for the EMS Server). Dynamic IP addresses are not suitable for security-relevant systems.
It must also be ensured that the TCP/IP ports used by the EMS are not already being used by other applications in the customer network.
The customer network firewall must also be configured appropriately, in order not to block the incoming video and alarm connections from the public network.
Note:Further ports are necessary if utilizing other network services such as client e-mail sending or using the TAPI function of EMS. For this purpose please note the corresponding basic conditions for the respective service.
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EMS Components
EMS Components
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EMS Block diagram
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Client PC #2
EMS Database
CamControl SERVER
Receiver Module
Event Management
Master Data Management
Module
ToursModule
Operator Management
Module
Event History Module
Backup Module
TimingModule
CamControlPLAYER
ISDN, GSM, PSTN, TCP/IP, WLAN, 3G, HSPA, CDMA, GPRS
HeiTel Transmitter #1
Image Archive
HeiTel Transmitter #2
HeiTel Transmitter #n
EMS Server PC
Client PC #n
Client PC#1
SiteMap & TAPIModule
HTconnect®Dial-up connections
IP-connections
Option: HTconnect for IP connections
VideoGateways
PingModule
HTconnectMonitor
EMS
Serv
erEM
S C
lient CamControl
CLIENT
Event CLIENT
HThealth Check Monitor
ADPRO FastTrace 2/2x
FastTrace 2/2x
FastTrace SERVER
EventEraser
FastTrace2 CamControl
Firmware Update Tool
HThealth Check Monitor
ADPRO Transmitter #n
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EMS SERVER
The EMS SERVER is an autonomous control station solution with CamControl SERVER and Event Server for up to 50 operator stations (EMS). The EMS SERVER includes an alarm management tool with dynamic alarm processing, an alarm database and interactive site map administration.
The EMS SERVER is based on a MySQL® database (licence included in the EMS SERVER).Other modules of the EMS server:
─ CamControl SERVER with HTconnect Server─ FastTrace SERVER─ Backup module and EMS Server Starter
The following run as background applications:─ CamControl SERVER Receiver─ Event Management─ Tours Module─ Ping Module─ Transmitter Data Module─ Timing Module─ HTconnect Monitor─ HThealth Check Monitor─ VG Firmware Update Tool─ Event Eraser
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EMS SERVER
“CamControl SERVER Module”CamControl SERVER is the interface between EMS and the HeiTel VideoGateways. The server establishes all connections to the outside world and generates the video receiver archives. The CamControl SERVER is connected to the EMS database via the CamControl SERVER Receiver.
It also has a user interface among other things for configuring connection types and the video receiver archives.
The HTconnect server for the HTconnect connections is launched as part of the CamControl SERVER.
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EMS SERVER
„FastTrace Server Module“FastTrace SERVER is the interface between EMS and the ADPRO FastTrace systems. The Server receives alarm calls of FastTrace device and forward these ones to the EMS data base.
FastTrace SERVER also have an interface to communicate with EMS Client.
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EMS SERVER
“Backup Module”The Backup Module runs data backups for the EMS database.
In the event of data loss, the database can be restored at any time from the backup files.
The Backup Module offers comprehensive configuration options for various data loss scenarios.
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EMS SERVER
“Tours Module”The Tours Module runs tours stored in the EMS database at the correct time and reports any failed tours.
“Ping Module”The Ping Module runs ICMP “echo requests” stored in the EMS database at the correct interval and reports any failed requests.
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EMS SERVER
“Timing Module”The Timing Module monitors the time-controlled functions of the EMS SERVER such as a routine transmitter call or the enabling/disabling of the transmitter at the correct time and reports any outstanding messages to the transmitter.
“HTconnect Monitor”The HTconnect Monitor provides an overview of the current HTconnect connections and the monitored connections.Within this overview, it is possible to query the current HTconnect status of a certain transmitter using its serial number.
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EMS SERVER
„Event Eraser“Via the Event Eraser module events canbe deleted based on a free configurabletime automatically.
„Firmware Update Tool“The VG firmware update tool checks the availability of individually adjustable firmware versions and processes a firmware update automatically with HeiTel VideoGateways that are connected via HTconnect.
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EMS Client work station
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Monitor 1:Event CLIENT
Monitor 2:FastTrace2 CamControl
Monitor 3: EMS Site Map Modul (Option)
Monitor 1: Event CLIENTEMS Client with
HeiTel VideoGateway connection
Monitor 2: CamControl Client
Monitor 3:EMS Site Map Modul (Option)
EMS Client withADPRO FastTrace connection
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Monitor 1: Event Client“Event CLIENT”
The Event CLIENT is the main user interface for event processing. All event messages (alarm, service, resubmission and error messages and time checks) are displayed for the user in categories and supplemented with additional information and action plans.
The Event CLIENT is used for specific processing of messages by the user. The user can also select and manage image transmission and image recording systems and evaluate receiver archives.
EMS Client work station
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Alarm event Follow-Up
„Event CLIENT“ notifications
Service event Warning message HDD capacity
Event from timing module
Dongle or CC Server failure
EMS Client work station
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EMS Client work station
“Event Handling”
In this interface, the user can process specific messages.
The user can also select and manage image transmission and image archiving devices and evaluate receiver archives.
It is also possible to send alarm reports by e-mail withfile or image attachments.
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Monitor 2: CamControl Client
EMS Client work station
“CamControl CLIENT”
The CamControl CLIENT is used to operate and configure image transmitters and verify alarms.
The main functions include:
Live image transmission
PTZ and relay control
On-site archive evaluation
The functions of the CamControl CLIENT are the same as the CamControl LITE software.
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Monitor 2: FastTrace2 CamControl
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„FastTrace 2 CamControl“
FastTrace 2 CamControl basically supports the following features:
Evaluation of the unconfirmed events that belong to the FastTrace main event
Display live cameras in different views
Arm/Disarm the connected FastTrace devices
PTZ control
Evaluation of on-site video/audio archives
Input / Output control
EMS Client work station
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EMS Client work station
“Event History Module”
The Event History Module manages the protocols of completed events.
Protocol search using definable search criteriaViewing of video archivesProtocol and list creationProtocol and list printoutDeletion of protocols (by authorised users only)Sending of protocols by e-mail
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EMS Client work station
“Master Data Management Module”The Master Data Management Module is the user interface for entering transmitter-specific data and global data into the EMS database.
Specific data:Customer, dependent location, dependent transmitter, dependent event data and connection settings
Global data: Contact persons for customer and site locations, police stations, fire stations, doctors/medical facilities and installers, global event causes, definition of priorities etc.
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EMS Client work station
“Operator Management Module”The Operator Management Module manages EMS users.
User management:
Creating users with individually configurable user rights and definable password validity period
Modifying user data
Deleting users
Operator Management is a tool for the EMS administrator.
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EMS Site Map Modul Data Sheet
Monitor 3: EMS Site Map Modul (Option)
EMS Client work station
EMS Site Map Module (optional)
The Event MAPS Module is an extension of the Event Management System and is offered as a standalone software package with a separate set-up.
If the Event MAPS Module is to be used to complement the EMS, it must be installed on the relevant client computer for each desired Event CLIENT.
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http://www.heitel.com/en/products/software/ems-site-map_149/
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EMS Client work station
EMS Site Map Module (optional)
The camera triggering the alarm is shown by a flashing camera symbol in the EMS Site Map Module.
A camera can be connected by clicking on a camera symbol.
Relay contacts can be directly controlled by clicking on the symbols.
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EMS TAPI Modul Data Sheet
EMS Client work station
EMS TAPI Module (optional)
The EMS TAPI Module is an extension of the EMS and is offered as a standalone software package with a separate set-up.
If the EMS TAPI Module is to be used to complement the EMS, it must be installed on the relevant client computer for each desired Event Client.
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http://www.heitel.com/en/products/software/ems-tapi_150/
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EMS Client Arbeitsplatz
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HThealth Check Monitor
VideoGateway system statusdisplay and GPS position module
Armed/disarmed stateHDD statusHardware issuesVideo loss indicationDevice temperatureFirmware version
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EMS Client work station
EMS GPS Watcher
With the GPS Watcher functionality it is now possible to display current positions and live GPS data on a map (Google Earth) of those VideoGateways which are connected via HTconnect. Up to four VideoGateways can be displayed simultaneously on one map.
The EMS also records a route and position data which are displayed in the history of the GPS watcher.
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EMS Client work station
“CamControl PLAYER”
CamControl PLAYER is the playback and evaluation software for CamDisc recordings and PC archives.
The main functions include:
Search for image data accordingto various criteria (event, date/time, camera, etc.)Export of individual images or video sequencesMotion search in continuous recordings on hard disks
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System Requirements
System Requirements SERVER / CLIENT
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System Requirements
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Server PC Client PC
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Support
Remote Service Package (Remote Access)
This software is required to operate EMS so that remote access to the EMS is possible for support purposes when required.
The HeiTel TeamViewer Client must be installed on the server PC for remote maintenance.
A DSL connection must be available and appropriately configured for remote maintenance.
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Q & A
Q & A
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HeiTel EMS�Event Management System�„Event CLIENT“ notifications