Heathrow Terminal 5a – DeparturesShopping, eating & drinking and servicesPlease be aware that check in for all flights closes 45 minutes before departure

C A R P A R K

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FAST BAG DROPFAST BAG DROP

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C U S T O M E R S E R V I C E

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U P F R O M P U B L I C

T R A N S P O R T

C H E C K - I NK I O S K S

F A S T B A G D R O P F A S T B A G D R O P

C H E C K - I NK I O S K S

S E C U R I T Y S E C U R I T Y

C H E C K - I NK I O S K S

C H E C K - I NK I O S K SC H E C K - I N

K I O S K S

P U R P L ES T A I R W A Y

E S C A L A T O R D O W N T O G A T E L E V E L

G R E E NS T A I R W A Y

O R A N G ES T A I R W A Y

R E DS T A I R W A Y

V A L E TP A R K I N G

S E T D O W N A N D D R O P O F F

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Vodafone

Boots

Accessorize

WH Smith

Sony Style

Harrods

World Duty Free

Dixons

HMV

Rolling Luggage

Glorious Britain

Excess Baggage Company

Shopping

Skyflyers Solo Lounge

Galleries Lounge North

Club Customer Service Desks

Galleries Lounge South

Customer Service Desks

Outsized Baggage

Excess Baggage Desk

First and Gold Executive ClubMembers Check In

Passport and Visa Check Desks

Multi-Faith Room

Skyflyers Solo Check-in

British Airways Services

Café Nero

Huxleys

Giraffe

Carluccio’s

Wagamama

Gordon Ramsay Plane Food

5 Tuns Pub & Kitchen

Lovejuice

Eating & Drinking

Spectrum Internet

Travelex

Thomas Cook

HM Customs VAT Exports

Services

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PRM

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Before/After Security Security

Security ZonesToilets – Female Toilets – Male

Escalator

Lift

Passenger Lounge/Seating area

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FAST BAG DROP FAST BAG DROP

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E S C A L A T O R D O W N T O G A T E L E V E L

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ilets – Female Zones

Before/Afte

Lift

pesghts closes 45 minu

Security DesksThere are two security channels – one at the north end and one at the south end with Fast Track security channels for First, Club World and Club Europe customers and Gold and Silver Executive Club members. All customers must pass through Security no later than 35 minutes before the flight is due to depart.

Galleries Lounge South Available to all customers travelling First, Club World or Club Europe and Gold and Silver Executive Club members.

Shopping, eating & Please be aware tha

Galleries Lounge NorthAvailable to all customers travelling First, Club World or Club Europe and Gold and Silver Executive Club members.

Fast Bag Drop If you have baggage, simply take it to one of the many Fast Bag Drop desks.

Passengers with reduced mobility For passengers requiring assistance to go through to security

If you’re flying long haul or taking a short haul flight to Moscow, Prague, St. Petersburg or Kiev and you’ve checked in online or at a Check-in kiosk at the terminal, you will need to go to one of the Passport and Visa Check desks before going to security

Check in Kiosks Check-in quickly and easily at one of our 96 Check-in Kiosks. Please be aware that check-in for all flights close 45 minutes before departure.

First Class Check In There is a dedicated check in suite if you’re flying First, or you’re a Gold Executive Club member.

The entrance to the Galleries Lounge South is at Gate Level

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UKM4553 Terminal 5maps.indd 1 15/5/08 11:56:35

Heathrow Terminal 5a – ArrivalsShopping, eating & drinking and services

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B A G G A G E R E C L A I M H A L L

I N T E R N A T I O N A L A R R I V A L S M E E T & G R E E T A R E A

U K A R R I V A L S M E E T & G R E E T A R E A

E S C A L A T O R U P T OG A L L E R I E S A R R I V A L S A N D

S K Y F L Y E R S L O U N G E S

E S C A L A T O R U P T OS K Y F L Y E R S L O U N G E

D O M E S T I CB A G G A G ER E C L A I M C U S T O M S

E X I TC U S T O M S

E X I T

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World Duty Free

Voyager

Voyager

WH Smith

Shopping

Escalator up to British Airways Skyflyers lounge

Escalator up to British AirwaysGalleries Arrivals Lounge

British Airways Customer Service deskSkyflyers Lounge for UK flightsSkyflyers Lounge for International flights

British Airways Services

Costa

Giraffe Juice

Krispy Kreme

M+S Simply Food

Eating & Drinking

Travelex - ATM

Airport Information &

Car Rental & Travel Centre

British Hotel ReservationCentre inc.

Travelex

Thomas Cook

National Express

Thomas Cook – ATM

Excess Baggage Company

Services

Before/After Security

Baggage Reclaim

Escalator

Lift

Passenger Lounge/Seating area

Security/Passport Control

Toilets – Female

Toilets – Male

Baggage Carousel numbers7

Baggage With 11 reclaim carousels, 11 Customer Service desks and 2 customs exits all designed to help you get on your way quickly.

A R K

International ArrivalsPassengers arrivng from International destinations can be met here

Before/After

UK ArrivalsPassengers arriving from UK destinations can be met here

Galleries Arrivals Lounge There are 94 shower rooms and 6 private cabanas with infinity bathrooms, as well as an Elemis Travel Spa where you can revive your senses.

P U R P L ES T A I R W A Y

G R E E NS T A I R W A Y

O R A N G ES T A I R W A Y

R E DS T A I R W A Y

V A L E T P A R K I N GS H O R T S T A Y P A R K I N GB A V A L E T P A R K I N G

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H O T E L H O P P AB U S S T O P

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O N A N D O F F A I R P O R T B U S I N E S S A N D S H O R T S T A Y

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UKM4553 Terminal 5maps.indd 2 15/5/08 11:57:47

Heathrow Terminal 5a – A Gates onlyShopping, eating & drinking and servicesPlease be aware that your departure gate closes 20 minutes before departure

E S C A L A T O R T O G A L L E R I E S S O U T HG A L L E R I E S C L U B , C O N C O R D E R O O M ,

G A L L E R I E S F I R S T & E L E M I S T R A V E L S P A

N O R T H

C E N T R A L S O U T H

PRM

Passengers with reduced mobility Any passengers requiring assistance to board the plane please meet here

Access to British AirwaysGalleries Lounges

Customer Service Desks

BA - SERVICES

Toilets – Female

Toilets – Male

A gatesEscalator

Glorious Britain

Tie Rack

Rolling Luggage

Thomas Pink

Links of London

Mulberry

JD Sports

Ted Baker

Kurt Geiger

Sunglass Hut

Reiss

Hughes & Hughes

PC World

World Duty Free

Mappin & Webb

Dior

Gucci

Prada

Tiffany & Co

Coach

Bvlgari

Shopping

Smythson

Nokia

Harrods

Paul Smith “Globe”

Caviar House & Prunier

Montblanc

The Pen Shop

World Duty Free

WH Smith

Accessorize

Chocolate Box

Bagel Street

The Crown Rivers

Pret a Manger

Starbucks

EAT

Cavier House & Seafood Bar

ITSU

V Bar

Amato

Eating & Drinking

Spectrum Internet

Travelex

Thomas Cook

Services

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Gate Seating No matter where you are in the terminal, you’ll never be more than a short walk from your gate. If your flight departs from a gate in Satellite B, there is a dedicated track transit system that leaves from the lower level of the main terminal. Departing every 90 seconds, it transports you in 45 seconds.

Track Transit System If your flight departs from B gates, there is a dedicated track transit system that leaves from the lower level of the main terminal. Departing every 90 seconds, it transports you in 45 seconds. Please check your gate before going to Terminal 5B as access back to Terminal 5A is restricted.

Galleries Lounges South Available to all customers travelling First, Club World or Club Europe and Gold and Silver Executive Club members.

pp g gPlease be aware that yo

A8 A9

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Escalator/Lift to Gate A10a, b, c d and ePlease check the screens for your subgate number. Please be aware you will be taken to the aircraft by bus

Retail Bringing a touch of London’s West End into the Terminal, there are 112 shops ranging from Harrods to HMV, Bulgari to Boots

Escalator/Lift to Gate A4a and bPlease check the screens for your subgate number. Please be aware you will be taken to the aircraft by bus

UKM4553 Terminal 5maps.indd 3 15/5/08 11:59:07

Heathrow Terminal 5b – B Gates onlyShopping, eating & drinking and servicesPlease be aware that your gate closes 20 minutes before departure

E S C A L A T O R U P T OB R I T I S H A I R W A Y S

G A L L E R I E S L O U N G E– I N V I T A T I O N O N L Y

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Escalator

Lift

Passenger Lounge/Seating area

Toilets – Female

Toilets – Male

B Gates

HMV

Harrods

WH Smith

Dixons Tax Free

World Duty Free

Collection

David Clulow

Boots

Shopping

Cavier House & Seafood Bar

J D Wetherspoon

Apostrophe

Eating & Drinking

Spectrum Internet

Thomas Cook

Travelex

Services

Lift and Escalator up to

Galleries Club lounge

Customer Service Desk

British Airways Services

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Galleries Club Lounges Available to all customers travelling First, Club World or Club Europe amd Gold and Silver Executive Club members

LIFT DOWN TO WALKWAY FOR A GATES PLEASE SEEK ASSISTANCE AT THE CUSTOMER SERVICE DESK

IF YOU NEED TO RETURN TO A GATES

Retail Bringing a touch of London’s West End into the Terminal, with 112 shops ranging from Harrods to HMV, Bulgari to Boots

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UKM4553 Terminal 5maps.indd 4 15/5/08 11:59:30