heather p jones resume
TRANSCRIPT
Heather Jones10460 Hunt Club Pl #812, Keller, TX 76244 M 210-687-7005 [email protected]
PROFILE
Motivated, personable business professional able to work well within a team or independently. Diplomatic and tactful with clients at all levels. Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate, timely reports and meeting stringent deadlines.
PROFESSIONAL EXPERIENCE
DYNCORP INTERNATIONAL FORT WORTH, TX FEB 2010 – FEB 2015
WILLIS OF TEXAS (AS CONSULTANT) SEPT 2011 – DEC 2013
AON-HEWITT CONSULTING (AS CONSULTANT) FEB 2010 – SEPT 2011
SR. GLOBAL BENEFITS SPECIALIST
Responsible for the daily administration of various Domestic and International health and wellness plans for more than 20,000 employees and dependents
Administered Domestic health and wellness to include traditional and high deductible plans, HSA, HRA, Collective Bargaining Agreements and SCA benefits
Administered International welfare plans in compliance of region specific health regulations that included the United Kingdom, Germany, Middle East, and Australia
Supported management in developing changes to existing plans and/or new plans with scheduling, coordination, communication and preparation of annual open enrollment
Coordinated employee leave of absences to include recordkeeping and correspondence Knowledgeable of full and limited flexible spending accounts, life insurance claims, short and
long term disability plans Data entry and audits of health benefits, section 125 changes, and leave plans into PeopleSoft Conducted benefit overview during new hire orientations and trained HR/Recruiting field as
needed Supported various initiatives for wellness, including the development and scheduling of
health fairs, annual flu shots, and blood drives Provided customer service to employees and their dependents to explain and answer questions
in regards to health benefits and COBRA Investigated inquiries, issues and complaints in a timely manner and to the best resolution Audited PeopleSoft HRMS event maintenance schedules to ensure data integrity Compiled data reporting and analysis to management Assisted payroll in resolving benefit errors Maintained positive professional relationship with Domestic and International benefit brokers,
third party administrators and health carriers to create an extended team environment to troubleshoot issues, invoicing validation, and/or eligibility and claims verifications in a timely and effective manner
Assisted in the implementation of PeopleSoft Ebenefits self-service online enrollment tool for all domestic and international employees that consisted of creating and documenting the project, test scripts, testing in PeopleSoft test environment
Assisted in the implementation of Univers, an external online enrollment database for the International population, that provided improvement for employees into an automated module for enrolling in benefits, storing historical data and providing more accurate reporting
Page | 1
Heather Jones10460 Hunt Club Pl #812, Keller, TX 76244 M 210-687-7005 [email protected]
RADIOSHACK CORPORATION FORT WORTH, TX JAN 2009 – OCT 2009
HR BENEFITS COORDINATOR
Administered and approved documentation for all leave of absences to include FMLA, maternity/paternity, personal, worker’s compensation, military and family military leave
Ensured all LOA files were in compliance with Affirmative Action including maintaining applicant flow data was in accordance with company policy and DOL regulations
Gained knowledge of different group life and health programs and of federal regulations such as section 125, ERISA, and COBRA benefits.
Employee relations liaison for field HR directors Daily use of PeopleSoft, Microsoft Excel and Access programs Developed attention to detail, created strong organizational skills, and experience working in
a deadline driven environment
ACCENTURE SAN ANTONIO, TX JULY 2007 – SEPT 2008
SEVERANCE ADMINISTRATOR JAN 2008- SEPT 2008
HR SPECIALIST - TRANSACTIONS JULY 2007 – JAN 2008
Audited and verified I-9 forms Entered onboarding information into PeopleSoft Entered and monitored job changes and terminations into PeopleSoft Audited PeopleSoft event maintenance schedules to ensure data integrity Created severance packages for clients and coordinated with payroll and benefits departments
to ensure all information was correct before mailing Conducted Q&A seminars with associates given a severance package Processed termination of all severance employees with use of PeopleSoft Handled all severance questions, concerns, and escalation from client(s) Performed daily, weekly and monthly quality audits on all severance files Wrote learning instructions for HR transactions and severance responsibilities to aid in
training Daily use of Microsoft Office Outlook, Excel, PowerPoint, and Word
.
KRAFT FOODS SAN ANTONIO, TX JULY 2001 – JAN 2006
HR COORDINATOR
T&E AUDITOR
Audited selected reports for accuracy and compliance of company Travel and Expense policies and procedures
Researched expense reports for noncompliance issues requested from upper management Compiled daily volumes on spreadsheets to provide statistical data for metric tracking Communicated with customers regarding TRIP inquires and clarifying T&E and IRS rules
and regulations Prepared journal entries for items that were discovered to be non-reimbursable and/or need
for re-classification of expenses Created new transactions in PeopleSoft within HR department for new hires, terminations, job
code changes, and employee record issues
CALIBER COLLISION CENTERS SAN ANTONIO, TX NOV 1997 – NOV 2001
Page | 2
Heather Jones10460 Hunt Club Pl #812, Keller, TX 76244 M 210-687-7005 [email protected]
ACCOUNTS PAYABLE CLERK SEPT 1999 – NOV 2001CUSTOMER SERVICE REPRESENTATIVE NOV 1997 – SEPT 1999
Answered multiple phone lines, directed customers and vendor related calls Resolved customer complaints Collected money for finished vehicles and date entry of completed work Data entry of repair orders through Mainframe database Researched and resolved of any discrepancies through reconciliations of customer accounts Ensured that all credits due to the company were issued by the vendors Data entry of overhead invoices for payment Issued checks to vendors on a weekly basis
Training
June 2013 Oracle University (Base Benefits) Las Colinas, TX
Education
August 2009- May 2010 Tarrant County College Fort Worth, TX
January 2006- May 2007 Univ of Texas at San Antonio San Antonio, TX
August 1996- December 2005 Palo Alto College San Antonio, TX
June 1995-May 1996 Univ of Texas at San Antonio San Antonio, TX
Page | 3