Agency Report: Wilmington Senior

CenterHeather E. Brown

Wilmington Senior Center Mission

“Wilmington Senior Center provides life-sustaining and life-enriching

services, opportunities and partnerships that have a positive impact on older adults physical,

mental, and social well-being and that contribute to future

generations”(Wilmington Senior Center, 2012a)

Demographics

(WSC, 2012a, p. 2)

Policies and Procedures

Ethical o Code of Ethicso Confidentiality and Non-Disclosure Agreemento Conflict of Interest Policyo Whistleblower Policyo Joint Venture Policy

Personnel Policieso General Employment Policies and Practiceso Employee Compensationo Employee Developmento Termination of Employment

Policies and Procedures cont.

Crisis Procedureso Suicide Prevention Protocol for Senior Centerso Emergency Preparedness Plan

Specific Job Procedureso Reception Desk Procedureso Driver Procedureso Accounting Procedures

Program Procedureso Senior Employment Program must comply with federal

policies and procedures to keep federal funding.

Organizational Structure

(WSC, 2011)

Governance

Board of Directorso Comprised of 18 volunteer directorso One Members Council representativeo One Board of Advisors representativeo Executive Director is the “resident agent” of the Center o Officers Include:President, Vice President, Secretary , Treasurer, Assistant Treasurer

Board of Directors Responsibilitieso Provide governanceo Financial oversighto Strategic Planning

(WSC, 2009)

Funding Government

o Federal contracts (3)• Title V

• Senior Community Services Employment Program

• Care DE Title III-E• Caregiver Resource Center

• Supportive Housing• Ministry of Caring Samaritan Outreach

o State• Grant-in-Aid

• Dispersed among every senior center in the state.

United Wayo Community Impact Fundo Designated donations

Funding cont.

Grant Fundso Foundationso Corporationso Philanthropic groups

Revenueo Lafayette Court Apartment rentalso Commercial tenants and rentals o Fundraiserso Membership dueso Thrift Shop saleso Sales services: Transportation & Vending machines

(WSCb, 2012)

Agency Relationships Programs

o Christiana Care – Health & Wellness programso Delaware Aging Network (DAN) – Case Management Serviceso Delaware Mental Fitness Coalition – Brain Health Initiativeso Retired Senior Volunteer Program (RSVP) – Employment programo Children & Families FirstGrandparent and Caregivers Resource Centerso Big Brothers Big Sisterso Duffy Hopeo Delaware Helplineo Contact Delawareo Clothing Bank of Delawareo Sunday Breakfast Missiono Delaware Division of Services for Aging and Adults with Physical

Disabilities o CARE Delawareo Newark Senior Centero Food Bank of Delawareo Teach America

Agency Relationships

Serviceso AARPo DE Paratransito Generations Home Careo St. Patrick’s Centero Art Reach

Financialo St. Anthony’s Community Center, Inc.

• Supports City Fare Nutrition Program, which provides member lunches

• Reimburses the Center for Meals-On-Wheels deliverieso Christiana Care – Rents space on-site and Health & Wellness o Newark Senior Center – Funding & staffing for Caregiver

Resource Center

Strengths, Trends & Challenges

Strengthso Partnership and Collaborations

• 50 non-profit and government agencieso Unique Outreach Programs

• Grandparent Resource Center• Caregivers Resource Center• Senior Community Service Employment Program• Social and medical services (partnerships)• Lafayette Court Apartments

Trendso Economic Security Initiativeo State of the economy

Challengeso Funding sourceso Staffing shortage

My Role as Intern To Learn & To Educate Learn

o The administration of a non-profit organizationo Challenges faces by the clients and families served

• Research resources o Networking

• Funding• Agency partnerships

Educateo Teach staff design techniqueso How to use a branded template to create flyerso Share new resources discovered to help clients face

challenges to the Board of Directors and senior staff.

Resources

Wilmington Senior Center (WSCa). 2012. Annual Report for 2011. Wilmington, DE: S.Getman

Wilmington Senior Center (WSC). 2009. By Laws of Wilmington Senior Center, Inc. Wilmington, DE: Board of Directors

Wilmington Senior Center, Inc. (WSC) (2011). Grant-in-Aid Proposal.Wilmington, DE: S. Getman

Wilmington Senior Center (WSCb). 2012. Wilmington SeniorCenter 2012 Budget. Wilmington, DE: S. Getman