Healthy Hotel, Healthy BusinessPresented by WAYAJ - Earth Friendly TravelApril 22nd 2020

How to prepare your property to rebound after the pandemic by improving the health conditions and sustainability of your facilities

Speakers

Maribel Esparcia Pérez - European Sustainable Hospitality Club Founding Partner, University of Lleida Faculty of Law, Economics and Tourism Professor, Women in Hospitality and Travel-Tech Brand Ambassador.

Maribel Esparcia Pérez is a Change Agent Certified in Environmental, Social and Corporate Governance leadership skills by the International Society of Sustainability Professionals. She has worked in the hospitality industry for more than a decade and she has been a keynote speaker at several international industry conferences.

Logan Cohen – LEED AP, ENV SP, Sustainability Consultant Wayaj

Logan Cohen is the designer of Wayaj’s sustainability rating, which scores the performance of hundreds of hotels in over 90 countries. Logan has experience across several industries in measuring waste and carbon, as well as creating targeted solutions to reduce their impacts.

INTRODUCTION

AIR POLLUTION

RETURN TO "NORMAL"

ONGOING PANDEMIC

CLIMATE CHANGE

Training

1. Scenario planning

2. Post- COVID-19 Reopening checklist

3. How to better prepare our buildings to slow the spread of future viruses

4. Best practices for HSK staff and guest sanitation

5. How can we innovate to achieve healthy buildings in a sustainable way

Webinar Content

LogisticsCommunications

Scenario planning

INDUSTRY OUTBREAK RESPONSE & OPPORTUNITIES

• Improve operational agility and increased partnership between government, private sector, NGOs and civil society.

• A strong business case for sustainable hotel, reducing operational costs through utility savings,

• There are options available for sustainable developments from investors and financial institutions such IFC.

VUCA MODEL

CHANGE MANAGEMENT

We have to be comfortable being uncormfortable

VO L AT I L I T Y U N C E R TA I N T Y C O M P L E X I T Y A M B I G U O U S

Megaforces that will significantly affect industry growth

• Climate emergency response and preparedness cannot be postponed.

• Even if we produce zero emissions, we will continue to feel the impact of climate change –droughts, floods, lack of food, loss of biodiversity, involuntary migrations, amongst others.

RISKS• Regulations

• Water scarcity• Cost and resource availability

• Population growth• Society fast speed changes

• Involuntary migrations• Climate change

• Extreme weather events• Pandemic • Loss of revenue due to poor

reputation

• Loss of revenue from unsustainable products

/services• Missed revenue from

potential sustainable services • Financial opportunities

StrategicDecision-Making

Coronavirus has demonstrated howdependent we are on a tight networkof supply chains

Action on the sustainability agenda.Health and sustainability are interconnected, and both must be achieved together.

Opportunity to implement changes in risk assessment, environmental and social challenges management

Supporting our communities

Connections between three levels of a healthy and energy efficient building concept (IEQ)

Own elaboration based on: Šujanová, P.; Rychtáriková, M.; Sotto Mayor, T.; Hyder, A.

A Healthy, Energy-Efficient and Comfortable Indoor Environment, a Review. Energies 2019, 12, 1414,

https://doi.org/10.3390/en12081414.

Healthy & Sustainable

Building Design & Construction

Indoor Environmental

Quality

GuestBehavior

EmployeeEducation

Areas of Concern

ROOMS

• Allergy-free hotel with

in-room filtration

systems

• HSK protection and

cleaning products

F&B OUTLETS

• Dining with less tables

• Room service

breakfast, no buffet

option

EMPLOYEES

• Employees physical

adaptive actions, e.g.:

change uniforms

frequently

• Altering environment,

e.g.: less staff per shift,

PPE

GUESTS

• Physical and physiological, adaptation (lack F&B offers, RO Rates,)• Behavioral adjustment

(change of habits)

TRUST MATTERS TO CONSUMERS

Health & Safety Protocol Communication about disinfection for guests

TRUST MATTERS TO EMPLOYEES

Health & Safety ManagementSOP's for: HSK , FOH, F&B

TRUST MATTERS TO REGULATORS

Preparing building for audit in

different scenarios

RESILIENCE AGAINST RISK

Get consumer attention by having policies that ensure a healthy building and business environment - ERM

Healthy Buildings

• Take care of the building while is closed

• Staff emphasis on cleanliness above all

• Not returning full time

• For multi-property owners, open gradually

• Treat like a new hotel opening

• In-room maintenance assessment now, without

working around occupied rooms

• Contact suppliers well ahead

• Property Certification of cleanliness

• Moral, empathy and dedication to Staff

• Consumer will likely avoid huge impersonal

hotels and prefer more personalized

accommodation.

POST-COVIDRE-OPENING CHECKLIST

• Optimize human resources management.

• Ensure stability and transparency of supply chains

• Incentives, support and private-public partnerships

• Obtain and/or maintain license to operate.

• Reputation management: avoid negative publicity, lawsuits

OPPORTUNITIES

• Acknowledge that new environments

challenge operations

• Create a contingency plans for future likely

scenarios

• Analysis of your company operations and likely

impacts

• Map all the countries that are involved in your

operations

• Create protocols accordingly

• Training programs for staff

• Private-public partnerships

• Innovation based on tech and science advice

(Instead of FOH team, use technology)

INTANGIBLE ASPECTS

Healthy Hotel Roadmap

Governance

• Human Resources needed• Best practices for preparation• Internal procedures• Training. Educate employees

on case scenarios• Crises committee

Financial Impacts of Healthier Buildings

• Capex / Opex Integration of environmental and social issues into due diligence • Maintenance budget for

renovations, efficiency, design, and protection• Buying protection materials

(PPE, hidrogel, etc...)

KEY ACTIONS FOR SUCCESS

Cooperation

• Risk mitigation with the following indications• Private-public synergies• Global and coordinated

action plan for hotel chains

Transparency

• Internal: Employees• External: How to reassure

guests that the property is using all the best practices at its disposal?

HOD's and Leadership team. FOH, F&B, HSK, BOP

• Identification of a Focal Issue (Pandemic)

• Assessment The focal issue, in this case pandemic, should be used to organize an assessment of the people, institutions, ecosystems, and linkages among them that define a system.

• Identify external changes, either ecological or social, that influence hotel systems

• Identification of Alternatives

• Determine what is known and unknown about the internal and external forces that shape the system’s dynamics.

• Building Scenarios . Expand and challenge current thinking

• The appropriate number of scenarios is either three or four.

• Testing Scenarios for consistency.

SCENARIO PLANNING

Peterson, G. D., Cumming, G. S., & Carpenter, S. R. (2003). Scenario planning: a tool for conservation in an uncertain world. Conservation biology, 17(2), 358-366.

Healthy Hotel Roadmap

• VENTILATION

• AIR QUALITY

• THERMAL HEALTH

• MOISTURE

• DUST AND PESTS

• SAFETY AND SECURITY

• WATER QUALITY

• NOISE

• LIGHTING AND VIEWS

TANGIBLE ASPECTS

HOW VIRUSES SPREAD

SURFACE TO

PERSON

• Door knobs• Light Switch

• Railing• Money

OTHER

• Person to Person• Contaminated

Food or Water

AIR TO

PERSON

• Tiny droplets suspended in

air.

RESPIRATORY

DROPLETS

• Coughing• Sneezing

• Talking• Breathing

StrategiesHOUSEKEEPING

GUESTS AND EDUCATION

VENTILATION &

FILTRATION

TEMPERATURE & HUMIDITY

TECHNOLOGY & SUSTAINABILITY

Guests Perception ofGuestroom Cleanliness

• Guests ranking of bedding is poor

• Guests are often misinformed

• Areas that are actually dirty

Bed SheetsBlanketTV remote controlToilet flush handleInside door handle of bathroomBed spread

Shower headDecorative bed scarf by foot of bedBathroom mirrorInside of guestroom door above peepholeBack of the inside of the chest drawersInside of toilet bowl

ATP21.331412446451.67

7432112380141117

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Source: Park, Haeik, Sheryl Fried Kline, Jooho Kim, Barbara Almanza, and Jing Ma. "Does hotel cleanliness correlate with surfaces guests contact?." International Journal of Contemporary Hospitality Management 31.7 (2019): 2933-2950.

Guests Perception ofPublic Area Cleanliness

• Cleaner than guestrooms

• Guests are often misinformed

• Areas that are actually dirty

Lobby elevator buttonsInside elevator buttonsInside door handle at hotel entrance

Table in the hotel lobbyWater fountain handle in fitness centerKeyboard of guest courtesy computer

ATP1556436

115449126

____________________________________________________________________________________________________________________________________

____________________________________________________________________________________________________________________________________

Source: Park, Haeik, Sheryl Fried Kline, Jooho Kim, Barbara Almanza, and Jing Ma. "Does hotel cleanliness correlate with surfaces guests contact?." International Journal of Contemporary Hospitality Management 31.7 (2019): 2933-2950.

90%LESS SPREAD OF VIRUSES

FROM HOUSEKEEPING

70%LESS SPREAD OF VIRUSES

FROM GUESTS

Source: Sifuentes, Laura, David Koenig, Ronnie Phillips, Kelly Reynolds, and Charles Gerba. "Use of Hygiene Protocols to Control the Spread of Viruses in a Hotel." Food and Environmental Virology 6.3 (2014): 175-181.

Contamination from surfaces

85% chance of transfer to room

1 hour 18 hours

60% chance of transfer to guests

33% chance of transfer to guests

• Overall, 30-50% chance of transfer to guests• Wait 24 hours or more before reusing a room

Winther, Birgit, Karen McCue, Kathleen Ashe, Joseph R. Rubino, and J. Owen Hendley."Environmental contamination with rhinovirus and transfer to fingers of

healthy individuals by daily life activity." Journal of Medical Virology 79.10 (2007): 1606-

1610.

HOUSEKEEPING BEST PRACTICES

DISINFECTANTUse proper kind and

follow instructions

CHANGE TOWEL AND GLOVES OFTENChange between rooms

DIRTIEST SURFACESClean last and thoroughly

Source: Sifuentes, Laura, David Koenig, Ronnie Phillips, Kelly Reynolds, and Charles Gerba. "Use of Hygiene Protocols to Control the Spread of Viruses in a Hotel." Food and

Environmental Virology 6.3 (2014): 175-181.

GUESTSBEST

PRACTICES

EDUCATIONAwareness and actions

PUBLIC OPTIONSTissues, towels, hand sanitizer

ROOM OPTIONSTissues, towels, hand sanitizer

Source: Sifuentes, Laura, David Koenig, Ronnie Phillips, Kelly Reynolds, and Charles Gerba. "Use of Hygiene Protocols to Control the Spread of Viruses in a Hotel." Food and

Environmental Virology 6.3 (2014): 175-181.

Hand Washing and Drying

DRYING REMOVE BACTERIA SPREAD BACTERIA

PAPER

HOT AIR

JET DRYER

Huang, Cunrui & Ma, Wen & Stack, Susan. (2012). The Hygienic Efficacy of Different Hand-Drying Methods: A Review of the Evidence. Mayo Clinic proceedings. Mayo Clinic. 87. 791-8. 10.1016/j.mayocp.2012.02.019.

TECHNOLOGY AND SUSTAINABILITY

Occupancy SensorsReduce touch points and energy

consumption

Key CardsEliminate contamination and

plastic

Automatic SinksReduce touch points and water

consumption by 20-80%

Television RemoteRemove single most contaminated

feature of hotel and guest room

Ventilation and Filtration

• Tiny particles in air

• Air Changes Per Hour (ACH)

• MERV Rating >13, and particle size

Temperature and Humidity

• Not enough data on Temperature

• Higher humidity is better. Aim for

30% of higher if possible

Sustainable Recommendations

HOUSEKEEPINGGreen disinfectant, change gloves

and towels.

GUESTS & EDUCATION

VENTILATION &

FILTRATIONDyson, MERV, ACH

TEMPERATURE & HUMIDITY

TECHNOLOGY & SUSTAINABILITY

Hand drying, general safety, make

green sanitary supplies available

More is better for both. 30% humidity

Reduce touch points and resources

THANK YOU!

To list your hotel or your sustainable products/serviceson Wayaj contact hotels@wayaj.com

• Connect with Maribel Esparcia Perez

linkedin.com/in/maribelesparcia/ linkedin.com/in/logancohen1/

• Connect with Logan Cohen

Let's continue the conversation

Join the Sustainable Hospitality in Progress group on Linkedinhttps://www.linkedin.com/groups/12382944/

And GET THE BADGE FOR YOUR WEBSITE!

THE IMPORTANCE OF A HOLISTIC APPROACH TO

HOSPITALITY FOR POST-COVID19 RECOVERY

Join us again May 20th, 2020, 11 am EDT, for a panel discussion with hotel managers on:

USEFUL LINKS

Reducing Spread of Virus from Housekeeping and Guest Measures (slide 23)https://www.ncbi.nlm.nih.gov/pubmed/25005587

Common Cold Spread in Hotels (slide 24)https://www.ncbi.nlm.nih.gov/pubmed/17705174

Hand drying (slide 26)https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3538484/

Environmental Protection Agency (EPA) list of safe cleaners:

https://www.americanchemistry.com/Novel-Coronavirus-Fighting-Products-List.pdf

Healthy and energy-efficient building concept (IEQ) (slide 9) https://doi.org/10.3390/en12081414

Scenario Planning (slide 16) https://www.researchgate.net/publication/227600228_Scenario_Planning_a_Tool_for_Conservation_in_an_Uncertain_World

Guest Room/Public Space Cleanliness (slides 20-21)https://www.emerald.com/insight/content/doi/10.1108/IJCHM-02-2018-0105/full/html