healthwatch annual report 2013/14 presentation
DESCRIPTION
Presentation given to Sheffield's Health and Wellbeing Board on Healthwatch Sheffield's first year at the Board's 26 June 2014 meeting.TRANSCRIPT
Annual Report 2013-14
Engaging with People
Over 100,000people have been reached
1,800people have spoken with us at community events
713 people have signed up to the mailing list
536people engaged with us through the Health
Champions and Sheffield Cubed member organisations
Gathering Views
643 responses to our surveys on health and social care and the Adult Social Care Review
200people attended Healthwatch eventsand discussion forums
68Organisations have joined ourVirtual Advisory Network (VAN)
Hidden Voices
Children & Young PeopleWorking with the Children & Young People’s Empowerment Project
ChilyPEPand the Children’s Involvement Team
BME CommunitiesWorking with the BME Network and attending community events
Older PeopleWorking with the Lunch Clubs and sheltered housing schemes
Disabled PeopleWorking in partnership with Disability Sheffield
Disadvantaged CommunitiesWorking with Sheffield Cubed and the Health Champions
Examples of our reach includes:
Information & Advice
554people have made an enquiry and been provided with information and/or advice
“Without this service we’d still be wondering where to go and what to
do.”
The information and advice service is provided by Sheffield Citizens Advice
and Law Centre.
Volunteering
61volunteers have been recruited and trained
Volunteer Roles include:
● Healthwatch Ambassadors● Readers Panel Members● Meeting Representatives● Enter & View Volunteers● Quality Accounts Volunteers● Healthwatch Board Members
Raising Awareness
10,545 leaflets distributed to GPs, dentists, community centres etc.
15,637 page views of the website
553 Followers on Twitter
Plus articles in community newsletters, local newspapers, interviews and campaigns on local radio stations and stalls at community event and festivals.
Influencing & Improving Services
Sheffield Health & Wellbeing Board● Active member & feeding in public views ● Contributed to the Joint Health and Wellbeing Strategy● Supporting activities related to Health Inequalities
Patient-led Assessments of the Care Environment
● 5 PLACE assessments completed
Quality Accounts● Providing public and patient responses to reports
Patient & Public Involvement (PPI)● Representatives on Child & Adolescent Mental Health Service (CAMHS) Working Group● Supporting the development of School of Dentistry’s self-help anxiety tool for young people
Recommendations & Reports
CCG Group Select Committee Enquiry● Recommendations on whether it was in the patient’s interest to
share information about them with other medical professionals
Escalation of concerns to CQC● Concerns over a specialist care provider led to us
recommending further investigation to Healthwatch England and the CQC
Adult Social Care Review● Report based on public consultation including targeted questionnaires and discussion events● 6 core recommendations
Renal Patient Transport● Working with Healthwatch Derbyshire to examine patient
experience of renal transport and a report is being taken to their CCG.
Working with Sheffield Teaching Hospitals on Discharge Information ● redesign of patient information with a view to making a reduction in further hospital admissions
Making an Impact
New Healthwatch Board
● Recruitment, training and induction
Emerging priorities for the next year including:
● HW England special enquiry
● Children and Young People
Next Steps
My voice counts!
We would like to invite you to join us for the launch of our Annual Report 2013/14.
Wednesday 16th July (2pm)
@ The Circle33 Rockingham LaneSheffieldS1 4FW
Annual Report Launch
To let us know your views on Health and Social Care services or join. Contact the Healthwatch team!
Tel: (0114) 253 6688 Text: 07415 249657 Email: [email protected]
www.healthwatchsheffield.co.uk
Follow us on Twitter: @hwsheffield.co.ukLike us on Facebook: HealthwatchSheffield