DSV Healthcare Solutions

Industry Capabilities

2 | DSV – June, 2016

DSV Healthcare SolutionsSub-sectors

Bio PharmaceuticalsMedical Devices & Diagnostics

Medical Products &Personal Care

Hospitals & Care Homes

3 | DSV – June, 2016

Services Warehousing services• FEFO picking• DSV industrial pharmacist• Clinical trial management• Repacking & display configuration

Delivery services• Next day delivery service• Direct to hospital department deliveries• 24/7 standby service• Recall & returns management

Quality Standards/ Certifications

• GMP & GDP compliant• Condition controlled storage and transportation• Hazardous goods facilities

DSV Healthcare SolutionsBio Pharmaceuticals

4 | DSV – June, 2016

Services • Value-added services- (Re)packing- Product labeling- Kitting

• Recall management• FEFO picking• Conditioned controlled storage and transport

Quality Standards/ Certifications

• BS ISO 2230:2002 guidelines for latex products• ISO 13485• GMP & GDP

DSV Healthcare SolutionsMedical Products & Personal Care

5 | DSV – June, 2016

Services • Consignment inventory management• ISO 13485 repair and rework• Spare parts program• Recall management• FEFO picking• Decontamination of return flow• 24/7 standby service• Technical repair capabilities• Product customisation• Sterile products handling• Autoclave lab testing and repacking

DSV Healthcare SolutionsMedical Devices & Diagnostics

6 | DSV – June, 2016

Services • FEFO picking• Procedure-based trolleys• Decontamination facilities• Clean rooms & sterile handling• Linen management & sterilisation management• Prostheses and implant managementDelivery Services• Recall management• Next day delivery service• 24/7 standby service and emergency deliveries• Demand driven deliveriesSupply Chain Services• End-to-end hospital logistics• DSV purchase direct from hospital suppliers• In-hospital transport• Procurement

DSV Healthcare SolutionsHospitals & Care homes

Standards

Quality, governance, security and computer systems

8 | DSV – June, 2016

Healthcare Experience and Quality Management

ISO 13485 repair and rework (product labelling, (re)packing, kitting)2

Recall management3

Quarantine Management4

FEFO picking5

Expiry date management6

Decontamination of return flow / Decontamination facility7

Sterile products handling8

Autoclave lab testing and repacking9

Conditioned controlled storage and transport (2-8°C and -20°C)10

1 GMP & GDP compliant

Cleanroom environment (class 7-8)11

DSV industrial pharmacist12

24/7 standby service13

DSV is one of the industry leaders in terms of Information Technology14

Easy integration with customers ERP, WMS or FMS systems15

9 | DSV – June, 2016

Pharma Value ChainSU

PPLY

DEM

AN

D

Our Clients

Markets

Strategy and Plan Execution

Enable Execution

Support Execution

Return to clients

Return from market

Transfer Payments Collect Payments

Receive Product

StoreProduct

Take Order Pick, Pack & Invoice order

Deliver Product

Execution

10 | DSV – June, 2016

Order-to-Cash ModelLevels of customisation

SERVICESManufacturer / Authorized Seller• Registration & licensing of products• Importation & Product forwarding• Sets price & trading policies• Sales & Marketing• Financial reporting• Price maintenance

Alternative Models• Dedicated customized warehousing

(including off-site solutions)• Partial service with interface to Client

Shared Warehousing Infrastructure

Shared and/or Dedicated Delivery Infrastructure

Warehousing Inventory Management

Pick, Pack,Invoice

Returns Management

Client Services

Order, Dispatch, Transport

Daily data downloads & management information

Value-added services

Quality control

Destruction management

Order entry & debtors

RetailPharmacy

Public Sector

Wholesalers Laboratories Medical professionals

Vets, co-ops,feedlots