health sydney children's hospitals network · sydney children's hospitals network network...
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AGENCY REPORT Health
Sydney Children's Hospitals Network
NSW | PMES 2018 | ND0504
HEADLINESRESPONSERATE
38%1,995 OF 5,303 RESPONDENTS
EMPLOYEE ENGAGEMENT
71%DIFFERENCE FROM 2017 -1DIFFERENCE FROM CLUSTER +7DIFFERENCE FROM PUBLIC SECTOR +6
QUESTIONS ARE GROUPED INTO TOPICS IN THIS REPORT.
ENGAGEMENT WITH WORK
76%DIFFERENCE FROM 2017 -3DIFFERENCE FROM CLUSTER +3DIFFERENCE FROM PUBLIC SECTOR +4
SENIORMANAGERS
46%DIFFERENCE FROM 2017 -5DIFFERENCE FROM CLUSTER -1DIFFERENCE FROM PUBLIC SECTOR -3
COMMUNICATION
61%DIFFERENCE FROM 2017 -2DIFFERENCE FROM CLUSTER +1DIFFERENCE FROM PUBLIC SECTOR -1
HIGHPERFORMANCE
67%DIFFERENCE FROM 2017 -2DIFFERENCE FROM CLUSTER +3DIFFERENCE FROM PUBLIC SECTOR +2
This page compares the aggregate or individual scores for key topics. The individual questions in each group are listed in the All Questions section.
The Employee Engagement index is weighted. It cannot be compared to the other scores which are the average of the % agreement results (strongly agree and agree scores).
PUBLIC SECTOR VALUES
62%DIFFERENCE FROM 2017 -2DIFFERENCE FROM CLUSTER +2DIFFERENCE FROM PUBLIC SECTOR 0
DIVERSITY & INCLUSION
69%DIFFERENCE FROM CLUSTER +2DIFFERENCE FROM PUBLIC SECTOR +1
FLEXIBLE WORKING SATISFACTION
58%DIFFERENCE FROM 2017 0DIFFERENCE FROM CLUSTER 0DIFFERENCE FROM PUBLIC SECTOR -1
ACTION ONRESULTS
34%DIFFERENCE FROM 2017 -3DIFFERENCE FROM CLUSTER -2DIFFERENCE FROM PUBLIC SECTOR -2
Response Rate: some entities exceed 100% where responses were greater than the employee headcount. This is thought to be primarily due to employees selecting the wrong work location in the survey
ORC International | www.orcinternational.comPAGE 02NSW PMES 2018
HIGHEST AND LOWEST QUESTIONS
l+ HIGHEST SCORINGAGREEMENT QUESTIONS
AG
RE
EM
EN
T
2018
AG
RE
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EN
T
2017
1a. I understand what is expected of me to do well in my role 93% 94%
2a. My workgroup strives to achieve customer/client satisfaction 90% 90%
1g. I know how to address a health and safety issue I have identified 87% -
7j. I am proud to tell others I work for my organisation 83% 84%
2b. My workgroup works collaboratively to achieve its objectives 82% 82%
2c. I receive help and support from other members of my workgroup 82% 82%
1c. My job gives me a feeling of personal accomplishment 81% 83%
8a.My organisation respects individual differences (e.g. cultures, working styles, backgrounds, ideas)
79% 80%
8b.
Personal background is not a barrier to success in my organisation (e.g. cultural background, age, disability, sexual orientation, gender etc.)
79% 81%
2e. People in my workgroup treat each other with respect 77% 75%
l- LOWEST SCORINGAGREEMENT QUESTIONS
AG
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2018
AG
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T
2017
14. I believe action will be taken on the results from this survey by my organisation 34% 37%
6h. I feel that senior managers listen to employees 38% 42%
7c. I feel that change is managed well in my organisation 40% 45%
6b. I feel that senior managers effectively lead and manage change 42% 48%
9a. I have confidence in the ways my organisation resolves grievances 42% 41%
6g. I feel that senior managers keep employees informed about what's going on 43% 48%
7g. I have confidence in the way recruitment decisions are made 44% 45%
6a. I believe senior managers provide clear direction for the future of the organisation 45% 53%
5h. My manager appropriately deals with employees who perform poorly 46% 44%
6c. I feel that senior managers model the values of my organisation 46% 54%
YOUR PEOPLE MATTER QUESTION RESULTS AT A GLANCE
These are your highest and lowest scoring agreement questions from the survey, based on respondents who have selected ‘Strongly Agree’ and ‘Agree’.
ORC International | www.orcinternational.comPAGE 03NSW PMES 2018
MOST AND LEAST IMPROVED QUESTIONS
l+ MOST IMPROVED AGREEMENT QUESTIONS
AG
RE
EM
EN
T
2018
AG
RE
EM
EN
T20
17
5h. My manager appropriately deals with employees who perform poorly 46% 44%
2e. People in my workgroup treat each other with respect 77% 75%
5g. My manager provides acknowledgement or other recognition for the work I do 69% 68%
5a.My manager encourages people in my workgroup to keep improving the work they do
73% 73%
2a. My workgroup strives to achieve customer/client satisfaction 90% 90%
3e. My performance is assessed against clear criteria 60% 59%
9a. I have confidence in the ways my organisation resolves grievances 42% 41%
7h. My organisation generally selects capable people to do the job 64% 64%
l- LEAST IMPROVED AGREEMENT QUESTIONS
AG
RE
EM
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T
2018
AG
RE
EM
EN
T20
17
6c. I feel that senior managers model the values of my organisation 46% 54%
6a. I believe senior managers provide clear direction for the future of the organisation 45% 53%
6b. I feel that senior managers effectively lead and manage change 42% 48%
1b. I am provided with the support I need to do my best at work 65% 71%
7b. My organisation is making the necessary improvements to meet our future challenges 57% 63%
6d. Senior managers encourage innovation by employees 47% 53%
7c. I feel that change is managed well in my organisation 40% 45%
6g. I feel that senior managers keep employees informed about what's going on 43% 48%
7d. There is good co-operation between teams across our organisation 50% 54%
6h. I feel that senior managers listen to employees 38% 42%
YOUR PEOPLE MATTER QUESTION RESULTS AT A GLANCE
These are the questions that have shown the greatest percentage increase and decrease in agreement, based on respondents who have selected 'Strongly agree' and 'Agree'.
ORC International | www.orcinternational.comPAGE 04NSW PMES 2018
HIGHEST NEUTRAL SCORING QUESTIONS
AGREEMENT SCORESFOR HIGHEST NEUTRAL
%POSITIVE
Q11. Overall, I believe the culture at my workplace has improved in the last 12 months
35%
Q14. I believe action will be taken on the results from this survey by my organisation
34%
Q9a. I have confidence in the ways my organisation resolves grievances
42%
Q6i. Senior managers in my organisation support the career advancement of women
55%
Q7g. I have confidence in the way recruitment decisions are made
44%
HIGHEST NEUTRALSCORING QUESTIONS
%NEUTRAL
Q11. Overall, I believe the culture at my workplace has improved in the last 12 months
39%
Q14. I believe action will be taken on the results from this survey by my organisation
37%
Q9a. I have confidence in the ways my organisation resolves grievances
35%
Q6i. Senior managers in my organisation support the career advancement of women
34%
Q7g. I have confidence in the way recruitment decisions are made
33%
DISAGREEMENT SCORES FOR HIGHEST NEUTRAL
%NEGATIVE
Q11. Overall, I believe the culture at my workplace has improved in the last 12 months
26%
Q14. I believe action will be taken on the results from this survey by my organisation
29%
Q9a. I have confidence in the ways my organisation resolves grievances
23%
Q6i. Senior managers in my organisation support the career advancement of women
10%
Q7g. I have confidence in the way recruitment decisions are made
24%
FIND YOUR HIGHEST NEUTRAL SCORES
THESE ARE YOUR HIGHEST NEUTRAL SCORING QUESTIONS
- WHAT ARE EMPLOYEES MOST POSITIVE ABOUT?(STRENGTHS)
- WHAT ARE EMPLOYEES MOST NEUTRAL ABOUT? WHERE A LOT OF EMPLOYEES ARE RESPONDING 'NEITHER AGREE NOR DISAGREE' (% NEUTRAL), THIS MAY INDICATE MIXED VIEWS OR INCONSISTENT EXPERIENCES.(AREAS OF POTENTIAL)
- WHAT ARE EMPLOYEES MOST NEGATIVE ABOUT?(AREAS OF CONCERN)
ORC International | www.orcinternational.comPAGE 05NSW PMES 2018
TAKING ACTION
WHAT'S NEXT?
Sector employees have given their feedback and these results show where actions and improvements are required.
Research has shown that a key reason why employees can become disengaged is if they are asked their opinion and then no action takes place as a result.
34%of employees replied favourably to:
‘I believe action will be taken on the results from this survey by my organisation.’
37% 36% 37%SECTOR CLUSTER 2017
2017
2018
Agreement Neither Agree nor Disagree Disagreement
ORC International | www.orcinternational.comPAGE 06NSW PMES 2018
KEY DRIVERS OF ENGAGEMENT
Employee Engagement scores at different levels are shown in earlier and following pages.
These results show the issues that are the most significant influencers of employee engagement in the workplace at this level.
The questions are ranked in order of influence. In prioritising areas for action, it is common to focus on items with a low agreement score but higher in the ranked list of drivers, as they have higher impact. Variation of drivers within the organisation and business priorities should be considered.
If Engagement scores are high, other scores are often high as well.
RANK % AGREEMENT 2018
% AGREEMENT 2017
AGREEMENT CLUSTER
% AGREEMENT PUBLIC SECTOR
1 Q7a. My organisation focuses on improving the work we do 74% 76% 68% 69%
2 Q7f. My organisation is committed to developing its employees 53% 56% 51% 52%
3 Q8a. My organisation respects individual differences (e.g. cultures, working styles, backgrounds, ideas) 79% 80% 74% 76%
4 Q7b. My organisation is making the necessary improvements to meet our future challenges 57% 63% 56% 57%
5 Q6c. I feel that senior managers model the values of my organisation 46% 54% 47% 50%
6 Q6a. I believe senior managers provide clear direction for the future of the organisation 45% 53% 46% 49%
ORC International | www.orcinternational.comPAGE 07NSW PMES 2018
BUSINESS UNIT COMPARISON
COMPARISON OF LOWER LEVEL BUSINESS UNITS
This page compares key question group scores for Sydney Children's Hospitals Network
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Significant differences have been highlighted to demonstrate best practice and areas that require attention.
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NUMBER OF RESPONDENTS 1995 109 40 50 31 607 1142
EMPLOYEE ENGAGEMENT 71% 75% 64% 76% 66% 74% 70%
ENGAGEMENT WITH WORK 76% 75% 71% 72% 80% 81% 74%
SENIOR MANAGERS 46% 56% 28% 57% 41% 47% 44%
COMMUNICATION 61% 65% 40% 74% 61% 65% 58%
HIGH PERFORMANCE 67% 69% 53% 73% 64% 70% 65%
PUBLIC SECTOR VALUES 62% 68% 44% 73% 60% 65% 60%
DIVERSITY & INCLUSION 69% 75% 47% 80% 75% 72% 66%
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 10 RESPONDENTS
ORC International | www.orcinternational.comPAGE 08NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
EMPLOYEE ENGAGEMENT 71% AGGREGATE SCORE
AG
RE
EM
EN
T 2
018
AG
RE
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T 2
017
CLU
ST
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20
18
PU
B1L
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Q7i. I would recommend my organisation as a great place to work 70% 73% 61% 61%
Q7j. I am proud to tell others I work for my organisation 83% 84% 69% 69%
Q7k. I feel a strong personal attachment to my organisation 75% 77% 62% 63%
Q7l. My organisation motivates me to help it achieve its objectives 62% 65% 54% 55%
Q7m. My organisation inspires me to do the best in my job 65% 67% 55% 55%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 09NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
ENGAGEMENT WITH WORK 76% AGGREGATE SCORE
AG
RE
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T 2
018
AG
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T 2
017
CLU
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20
18
PU
B1L
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018
Q1c. My job gives me a feeling of personal accomplishment 81% 83% 77% 76%
Q1d. I feel motivated to contribute more than what is normally required at work 77% 80% 72% 72%
Q1e. I am satisfied with my job 71% 74% 70% 69%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 10NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
SENIOR MANAGERS 46% AGGREGATE SCORE
AG
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T 2
018
AG
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T 2
017
CLU
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20
18
PU
B1L
IC S
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Q6a. I believe senior managers provide clear direction for the future of the organisation 45% 53% 46% 49%
Q6b. I feel that senior managers effectively lead and manage change 42% 48% 44% 46%
Q6c. I feel that senior managers model the values of my organisation 46% 54% 47% 50%
Q6d. Senior managers encourage innovation by employees 47% 53% 47% 50%
Q6e. Senior managers promote collaboration between my organisation and other organisations we work with 52% 55% 48% 52%
Q6f. Senior managers communicate the importance of customers/clients in achieving our business objectives 57% 60% 57% 62%
Q6g. I feel that senior managers keep employees informed about what's going on 43% 48% 44% 47%
Q6h. I feel that senior managers listen to employees 38% 42% 40% 43%
Q7c. I feel that change is managed well in my organisation 40% 45% 42% 40%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 11NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
COMMUNICATION 61% AGGREGATE SCORE
AG
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T 2
018
AG
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T 2
017
CLU
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20
18
PU
B1L
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Q5c. My manager communicates effectively with me 73% 72% 70% 72%
Q5d. My manager encourages and values employee input 74% 73% 70% 72%
Q5e. My manager involves my workgroup in decisions about our work 66% 68% 65% 67%
Q6g. I feel that senior managers keep employees informed about what's going on 43% 48% 44% 47%
Q6h. I feel that senior managers listen to employees 38% 42% 40% 43%
Q8c. I am able to speak up and share a different view to my colleagues and manager 70% 70% 66% 67%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 12NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
HIGH PERFORMANCE 67% AGGREGATE SCORE
AG
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AG
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CLU
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18
PU
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Q1a. I understand what is expected of me to do well in my role 93% 94% 92% 90%
Q2b. My workgroup works collaboratively to achieve its objectives 82% 82% 79% 79%
Q3f. I have received appropriate training and development to do my job well 72% 72% 70% 65%
Q5a. My manager encourages people in my workgroup to keep improving the work they do 73% 73% 71% 74%
Q5f. I have confidence in the decisions my manager makes 68% 70% 65% 68%
Q6d. Senior managers encourage innovation by employees 47% 53% 47% 50%
Q6e. Senior managers promote collaboration between my organisation and other organisations we work with 52% 55% 48% 52%
Q7a. My organisation focuses on improving the work we do 74% 76% 68% 69%
Q7b. My organisation is making the necessary improvements to meet our future challenges 57% 63% 56% 57%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 13NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
HIGH PERFORMANCE 67% AGGREGATE SCORE
AG
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T 2
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AG
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T 2
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CLU
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18
PU
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Q7d. There is good co-operation between teams across our organisation 50% 54% 50% 49%
Q7h. My organisation generally selects capable people to do the job 64% 64% 54% 54%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 14NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
PUBLIC SECTOR VALUES 62% AGGREGATE SCORE
AG
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T 2
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AG
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T 2
017
CLU
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18
PU
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Q2a. My workgroup strives to achieve customer/client satisfaction 90% 90% 87% 86%
Q2e. People in my workgroup treat each other with respect 77% 75% 71% 75%
Q5a. My manager encourages people in my workgroup to keep improving the work they do 73% 73% 71% 74%
Q5b. My manager listens to what I have to say 76% 77% 73% 76%
Q6a. I believe senior managers provide clear direction for the future of the organisation 45% 53% 46% 49%
Q6c. I feel that senior managers model the values of my organisation 46% 54% 47% 50%
Q6f. Senior managers communicate the importance of customers/clients in achieving our business objectives 57% 60% 57% 62%
Q6g. I feel that senior managers keep employees informed about what's going on 43% 48% 44% 47%
Q6h. I feel that senior managers listen to employees 38% 42% 40% 43%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 15NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
PUBLIC SECTOR VALUES 62% AGGREGATE SCORE
AG
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T 2
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AG
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T 2
017
CLU
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20
18
PU
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Q7a. My organisation focuses on improving the work we do 74% 76% 68% 69%
Q7e. People in my organisation take responsibility for their own actions 57% 57% 49% 49%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 16NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
DIVERSITY & INCLUSION 69% AGGREGATE SCORE
AG
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T 2
018
AG
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T 2
017
CLU
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20
18
PU
B1L
IC S
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Q1b. I am provided with the support I need to do my best at work 65% 71% 66% 65%
Q5b. My manager listens to what I have to say 76% 77% 73% 76%
Q5d. My manager encourages and values employee input 74% 73% 70% 72%
Q6i. Senior managers in my organisation support the career advancement of women 55% 56% 54% 60%
Q8a. My organisation respects individual differences (e.g. cultures, working styles, backgrounds, ideas) 79% 80% 74% 76%
Q8b. Personal background is not a barrier to success in my organisation (e.g. cultural background, age, disability, sexual orientation, gender etc.)
79% 81% 75% 75%
Q8c. I am able to speak up and share a different view to my colleagues and manager 70% 70% 66% 67%
Q8d. How satisfied are you with your ability to access and use flexible working arrangements?Response scale Very satisfied - Very unsatisfied
58% 58% 58% 59%
Q8e. My manager supports flexible working in my team 63% - 61% 63%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 17NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
FLEXIBLE WORKING 60% AGGREGATE SCORE
AG
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AG
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CLU
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Q8d. How satisfied are you with your ability to access and use flexible working arrangements?Response scale Very satisfied - Very unsatisfied
58% 58% 58% 59%
Q8e. My manager supports flexible working in my team 63% - 61% 63%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 18NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
RECRUITMENT 54% AGGREGATE SCORE
AG
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AG
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CLU
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Q7g. I have confidence in the way recruitment decisions are made 44% 45% 39% 37%
Q7h. My organisation generally selects capable people to do the job 64% 64% 54% 54%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 19NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
PERFORMANCE FRAMEWORK & DEVELOPMENT 58% AGGREGATE SCORE
AG
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AG
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CLU
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PU
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Q3d. In the last 12 months I received useful feedback on my work to enable me to deliver required results 67% 66% 65% 65%
Q3e. My performance is assessed against clear criteria 60% 59% 60% 56%
Q3g. I am satisfied with the opportunities available for career development in my organisation 53% 54% 53% 50%
Q5g. My manager provides acknowledgement or other recognition for the work I do 69% 68% 66% 69%
Q5h. My manager appropriately deals with employees who perform poorly 46% 44% 46% 46%
Q7f. My organisation is committed to developing its employees 53% 56% 51% 52%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 20NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
WORKPLACE SUPPORT 70% AGGREGATE SCORE
AG
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AG
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CLU
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PU
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Q1b. I am provided with the support I need to do my best at work 65% 71% 66% 65%
Q1f. I am able to keep my work stress at an acceptable level 62% 64% 62% 60%
Q2c. I receive help and support from other members of my workgroup 82% 82% 80% 81%
Q2d. There is good team spirit in my workgroup 71% 71% 68% 70%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 21NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
PAY 49% AGREEMENT
AG
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AG
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CLU
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Q4a. I am paid fairly for the work I do 49% 50% 54% 58%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 22NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
HEALTH & SAFETY 87% AGREEMENT
AG
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AG
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CLU
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Q1g. I know how to address a health and safety issue I have identified 87% - 88% 85%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 23NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
ACTION ON RESULTS 34% AGREEMENT
AG
RE
EM
EN
T 2
018
AG
RE
EM
EN
T 2
017
CLU
ST
ER
20
18
PU
B1L
IC S
EC
TO
R 2
018
Q14. I believe action will be taken on the results from this survey by my organisation 34% 37% 36% 37%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 24NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
WORKPLACE CONDUCT 42% AGREEMENT
AG
RE
EM
EN
T 2
018
AG
RE
EM
EN
T 2
017
CLU
ST
ER
20
18
PU
B1L
IC S
EC
TO
R 2
018
Q9a. I have confidence in the ways my organisation resolves grievances 42% 41% 41% 40%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 25NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
PERFORMANCE FRAMEWORK & DEVELOPMENT 20
18
2017
CLU
ST
ER
20
18
PU
BLI
C S
EC
TO
R 2
018
Q3a. I have a current performance and development plan that sets out my individual objectives
Yes 71% 72% 69% 71%
No 29% 28% 31% 29%
Q3b. I have informal feedback conversations with my manager
Yes 76% 75% 74% 76%
No 24% 25% 26% 24%
Q3c. I have scheduled feedback conversations with my manager
Yes 60% 60% 57% 58%
No 40% 40% 43% 42%
ORC International | www.orcinternational.comPAGE 26NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
MOBILITY 2018
2017
CLU
ST
ER
20
18
PU
BLI
C S
EC
TO
R 2
018
Q3h. Are you currently looking, or thinking about looking, for a new role within the NSW Public Sector but outside of your current workplace in order to broaden your experience?
Yes 39% 39% 40% 41%
No 61% 61% 60% 59%
ORC International | www.orcinternational.comPAGE 27NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
MOBILITY 2018
2017
CLU
ST
ER
20
18
PU
BLI
C S
EC
TO
R 2
018
Q3i. Are there barriers preventing you from moving to another role?
There are no major barriers to my career progression 33% 31% 34% 32%
Lack of visible opportunities 31% 30% 29% 30%
Lack of promotion opportunities 29% 28% 27% 29%
Personal/family considerations 29% 32% 29% 30%
Geographic location considerations 21% 24% 23% 26%
The application/recruitment process is too cumbersome or time consuming 15% 15% 18% 23%
Lack of support for temporary assignments/secondments 13% 12% 14% 15%
Insufficient training and development 13% 12% 15% 16%
Lack of support from my manager/supervisor 13% 13% 15% 14%
Other 9% 9% 9% 9%
Lack of required capabilities or experience 9% 9% 10% 11%
% are calculated with the number of unique respondents (N = 1,905 to this question)
ORC International | www.orcinternational.comPAGE 28NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
UNACCEPTABLE CONDUCT 2018
2017
CLU
ST
ER
20
18
PU
BLI
C S
EC
TO
R 2
018
Q10a. In the last 12 months I have witnessed misconduct/wrongdoing at work
Yes 21% 20% 28% 24%
No 59% 67% 54% 58%
Don't know 19% 13% 17% 18%
Q10b. If yes to 10a, have you reported the misconduct/wrongdoing you witnessed in the last 12 months?
Yes 71% 60% 69% 66%
No 27% 36% 29% 32%
Don't know 2% 3% 2% 2%
ORC International | www.orcinternational.comPAGE 29NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
UNACCEPTABLE CONDUCT 2018
2017
CLU
ST
ER
20
18
PU
BLI
C S
EC
TO
R 2
018
Q11a. In the last 12 months I have witnessed bullying at work
Yes 35% 32% 39% 33%
No 56% 59% 52% 57%
Don't know 9% 9% 9% 10%
Q11b. In the last 12 months I have been subjected to bullying at work
Yes 16% 16% 21% 18%
No 77% 77% 73% 76%
Don't know 7% 7% 6% 6%
ORC International | www.orcinternational.comPAGE 30NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
UNACCEPTABLE CONDUCT 2018
2017
CLU
ST
ER
20
18
PU
BLI
C S
EC
TO
R 2
018
Q11c. Please indicate the role of the person who has been the source of the most serious bullying you have been subjected to in the last 12 months
A fellow worker at your level 33% 22% 32% 27%
Your Immediate Manager/Supervisor 22% 36% 23% 23%
A senior manager 18% 19% 18% 21%
Prefer not to say 14% 10% 13% 14%
Other 6% 3% 6% 4%
A subordinate 5% 8% 6% 7%
A client or customer 2% 0% 2% 2%
A member of the public other than a client or customer 0% 0% 1% 1%
ORC International | www.orcinternational.comPAGE 31NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
UNACCEPTABLE CONDUCT 2018
2017
CLU
ST
ER
20
18
PU
BLI
C S
EC
TO
R 2
018
Q12a. In the last 12 months I have been subjected to physical harm and/or sexual harassment or abuse at work
Yes 2% - 5% 3%
No 97% - 93% 94%
Don't know 1% - 2% 2%
Q12b. If yes to 12a, please indicate the role of the person who has been the source of the most serious physical harm and/or sexual harassment or abuse you have been subjected to in the last 12 months
A person at work 56% - 28% 39%
A member of the public 16% - 52% 37%
Other 22% - 15% 19%
Prefer not to say 6% - 5% 6%
ORC International | www.orcinternational.comPAGE 32NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
HEALTH
CUSTOMISED QUESTIONS
AG
RE
EM
EN
T 2
018
AG
RE
EM
EN
T 2
017
CLU
ST
ER
20
18
Q1. Morale is good in my team 65% 66% 62%
Q2. I believe I am valued for what I can offer at my workplace 74% 75% 70%
Q3. In my workplace, we recognise our successes and innovations 72% 71% 66%
Q4. Staff are treated respectfully regardless of their job 75% 74% 69%
Q5. The senior managers at my workplace lead by example in creating a positive workplace 55% 56% 53%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 33NSW PMES 2018
ALL QUESTIONS
EXPLORE THE FULL RESULTS
Questions are grouped by topics in this report.
Results show the proportion of respondents answering positively (Strongly Agree and Agree), negatively (Strongly Disagree and Disagree) and those who are neutral.
HEALTH
CUSTOMISED QUESTIONS
AG
RE
EM
EN
T 2
018
AG
RE
EM
EN
T 2
017
CLU
ST
ER
20
18
Q6. Overall, I have confidence in the decisions made by my senior managers 54% 59% 52%
Q7. I have a say in decisions which affect my work 57% 60% 55%
Q8. Where I work, we share the lessons learnt when mistakes are made 72% 71% 68%
Q9. My team's objectives/work plans are clearly outlined 67% 67% 66%
Q10. Our objectives/work plans help us to deliver a quality service 69% 70% 68%
Q11. Overall, I believe the culture at my workplace has improved in the last 12 months 35% 39% 44%
KEYStrongly
agree Agree Neither Disagree Strongly disagree
ORC International | www.orcinternational.comPAGE 34NSW PMES 2018
PROFILE OF RESPONDENTS
PERSONAL AND WORK PROFILES
PE
RC
EN
TAG
E
GENDER
Male 16%
Female 83%
Other 1%
ORC International | www.orcinternational.comPAGE 35NSW PMES 2018
PROFILE OF RESPONDENTS
PERSONAL AND WORK PROFILES
PE
RC
EN
TAG
E
AGE
15 - 19 0%
20 - 24 6%
25 -29 12%
30 - 34 16%
35 - 39 14%
40 - 44 13%
45 - 49 12%
50 - 54 11%
55 - 59 10%
60 - 64 5%
65+ 2%
ORC International | www.orcinternational.comPAGE 36NSW PMES 2018
PROFILE OF RESPONDENTS
PERSONAL AND WORK PROFILES
PE
RC
EN
TAG
E
TYPE OF WORKService delivery involving direct contact with the general public (e.g. teaching, nursing, policing, shopfront/counter service) 61%Other service delivery work (work that does not involve contact with the public, but it is critical to the delivery of a service, e.g. maintenance, technical support, catering, cleaning/laundry)
4%
Administrative support (e.g. executive/personal assistant, receptionist) 13%
Corporate services (e.g. HR, finance, IT, ministerial or parliamentary processes) 5%
Policy 0%
Research 6%
Program and project management support 2%
Legal (including developing and/or reviewing legislation) 0%
Other 9%
ORC International | www.orcinternational.comPAGE 37NSW PMES 2018
PROFILE OF RESPONDENTS
PERSONAL AND WORK PROFILES
SALARY
Les
s th
an $
43,
557
$4
3,55
7 -
$51
,176
$51
,177
- $
61,6
57
$6
1,658
- $
68
,928
$6
8,9
29 -
$8
1,36
8
$8
1,36
9 -
$9
2,4
69
$9
2,4
70 -
$10
5,4
08
$10
5,4
09
- $
121,9
16
$12
1,917
- $
140
,99
5
$14
0,9
96
- $
157,
762
$15
7,76
3 -
$18
3,29
9
$18
3,30
0 -
$26
1,450
$26
1,451
- $
328
,90
0
$32
8,9
01
or
mo
re
Pre
fer
not
to s
ay
PERCENTAGES 6% 6% 11% 8% 10% 12% 14% 11% 4% 1% 1% 2% 2% 2% 10%
ORC International | www.orcinternational.comPAGE 38NSW PMES 2018
PROFILE OF RESPONDENTS
PERSONAL AND WORK PROFILES
PE
RC
EN
TAG
E
TENURE IN ORGANISATION
Less than 1 year 15%
1 - 2 years 11%
2 - 5 years 18%
5 - 10 years 18%
10 - 20 years 25%
More than 20 years 14%
ORC International | www.orcinternational.comPAGE 39NSW PMES 2018
PROFILE OF RESPONDENTS
PERSONAL AND WORK PROFILES
PE
RC
EN
TAG
E
FLEXIBLE WORKING
None of the above 36%
Flexible start and finish times 28%
Part-time work 23%
Working more hours over fewer days 11%
Working additional hours to make up for time off 11%
Study leave 10%
Working from home 7%
% are calculated with the number of unique respondents (N = 1,820 to this question)
ORC International | www.orcinternational.comPAGE 40NSW PMES 2018
PROFILE OF RESPONDENTS
PERSONAL AND WORK PROFILES
PE
RC
EN
TAG
E
FLEXIBLE WORKING
Flexible scheduling for rostered workers 7%
Working from different locations 6%
Leave without pay 5%
Job sharing 4%
Other 2%
Purchasing annual leave 0%
% are calculated with the number of unique respondents (N = 1,820 to this question)
ORC International | www.orcinternational.comPAGE 41NSW PMES 2018
RESULT BY TYPE OF WORK
EXPLORE THE RESULTS FOR DIFFERENT GROUPS OF EMPLOYEES
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Differences have been highlighted where they are 5 or more % points above or below the scores in the first column.
Syd
ney
Chi
ldre
n's
Ho
spit
als
Net
wo
rk
Ser
vice
del
iver
y in
volv
ing
dir
ect
cont
act
wit
h th
e g
ener
al p
ublic
(e.
g.
teac
hing
, nur
sing
, po
licin
g,
sho
pfr
ont
/co
unte
r se
rvic
e)O
ther
ser
vice
del
iver
y w
ork
(w
ork
th
at d
oes
no
t in
volv
e co
ntac
t w
ith
the
pub
lic, b
ut it
is c
riti
cal t
o t
he
del
iver
y o
f a
serv
ice,
e.g
. mai
nten
anc
Ad
min
istr
ativ
e su
pp
ort
(e.
g.
exec
utiv
e/p
erso
nal a
ssis
tant
, re
cep
tio
nist
)
Co
rpo
rate
ser
vice
s (e
.g. H
R, f
inan
ce,
IT, m
inis
teri
al o
r p
arlia
men
tary
p
roce
sses
)
Po
licy
Res
earc
h
Pro
gra
m a
nd p
roje
ct m
anag
emen
t su
pp
ort
Leg
al (
incl
udin
g d
evel
op
ing
and
/or
revi
ewin
g le
gis
lati
on)
Oth
er
NUMBER OF RESPONDENTS 1995 1127 73 238 93 7 108 44 4 162
EMPLOYEE ENGAGEMENT 71% 70% 71% 76% 75% (r) 74% 72% (r) 71%
ENGAGEMENT WITH WORK 76% 76% 78% 81% 78% (r) 80% 74% (r) 74%
SENIOR MANAGERS 46% 40% 51% 58% 52% (r) 60% 54% (r) 49%
COMMUNICATION 61% 57% 65% 70% 64% (r) 73% 62% (r) 60%
HIGH PERFORMANCE 67% 65% 71% 72% 66% (r) 74% 66% (r) 68%
PUBLIC SECTOR VALUES 62% 59% 64% 69% 64% (r) 71% 67% (r) 63%
DIVERSITY & INCLUSION 69% 66% 73% 77% 73% (r) 79% 74% (r) 68%
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 30 RESPONDENTS
ORC International | www.orcinternational.comPAGE 42NSW PMES 2018
RESULT BY SALARY
EXPLORE THE RESULTS FOR DIFFERENT GROUPS OF EMPLOYEES
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Differences have been highlighted where they are 5 or more % points above or below the scores in the first column.
Syd
ney
Chi
ldre
n's
Ho
spit
als
Net
wo
rk
Less
tha
n $
43,
557
$4
3,55
7 -
$51
,176
$51
,177
- $
61,6
57
$6
1,658
- $
68
,928
$6
8,9
29 -
$8
1,36
8
$8
1,36
9 -
$9
2,4
69
$9
2,4
70 -
$10
5,4
08
$10
5,4
09
- $
121,9
16
$12
1,917
- $
140
,99
5
$14
0,9
96
- $
157,
762
$15
7,76
3 -
$18
3,29
9
$18
3,30
0 -
$26
1,450
$26
1,451
- $
328
,90
0
NUMBER OF RESPONDENTS 1995 102 113 210 139 189 224 262 206 66 19 15 40 33
EMPLOYEE ENGAGEMENT 71% 78% 76% 77% 77% 74% 70% 71% 71% 68% (r) (r) 60% 65%
ENGAGEMENT WITH WORK 76% 85% 79% 78% 83% 75% 74% 79% 77% 76% (r) (r) 76% 75%
SENIOR MANAGERS 46% 58% 62% 55% 59% 47% 43% 41% 44% 47% (r) (r) 32% 28%
COMMUNICATION 61% 72% 69% 68% 71% 61% 53% 58% 59% 59% (r) (r) 60% 60%
HIGH PERFORMANCE 67% 77% 75% 72% 76% 66% 64% 65% 67% 66% (r) (r) 63% 60%
PUBLIC SECTOR VALUES 62% 71% 72% 68% 71% 62% 59% 60% 60% 60% (r) (r) 57% 56%
DIVERSITY & INCLUSION 69% 79% 74% 76% 78% 70% 64% 67% 67% 66% (r) (r) 68% 62%
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 30 RESPONDENTS
ORC International | www.orcinternational.comPAGE 43NSW PMES 2018
RESULT BY SALARY
EXPLORE THE RESULTS FOR DIFFERENT GROUPS OF EMPLOYEES
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Differences have been highlighted where they are 5 or more % points above or below the scores in the first column.
Syd
ney
Chi
ldre
n's
Ho
spit
als
Net
wo
rk
$32
8,9
01
or
mo
re
Pre
fer
not
to s
ay
NUMBER OF RESPONDENTS 1995 36 182
EMPLOYEE ENGAGEMENT 71% 60% 64%
ENGAGEMENT WITH WORK 76% 68% 71%
SENIOR MANAGERS 46% 28% 32%
COMMUNICATION 61% 59% 51%
HIGH PERFORMANCE 67% 58% 57%
PUBLIC SECTOR VALUES 62% 55% 51%
DIVERSITY & INCLUSION 69% 65% 58%
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 30 RESPONDENTS
ORC International | www.orcinternational.comPAGE 44NSW PMES 2018
RESULT BY TENURE IN ORGANISATION
EXPLORE THE RESULTS FOR DIFFERENT GROUPS OF EMPLOYEES
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Differences have been highlighted where they are 5 or more % points above or below the scores in the first column.
Syd
ney
Chi
ldre
n's
Ho
spit
als
Net
wo
rk
Less
tha
n 1
year
1 -
2 ye
ars
2 -
5 ye
ars
5 -
10 y
ears
10 -
20
yea
rs
Mo
re t
han
20 y
ears
NUMBER OF RESPONDENTS 1995 266 201 335 325 452 255
EMPLOYEE ENGAGEMENT 71% 78% 77% 73% 69% 66% 70%
ENGAGEMENT WITH WORK 76% 82% 84% 73% 73% 72% 82%
SENIOR MANAGERS 46% 61% 55% 49% 41% 38% 37%
COMMUNICATION 61% 73% 69% 62% 58% 54% 57%
HIGH PERFORMANCE 67% 76% 74% 68% 63% 62% 64%
PUBLIC SECTOR VALUES 62% 74% 69% 64% 58% 55% 57%
DIVERSITY & INCLUSION 69% 78% 78% 70% 66% 62% 67%
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 30 RESPONDENTS
ORC International | www.orcinternational.comPAGE 45NSW PMES 2018
RESULTS BY TYPES OF FLEXIBLE WORKING
EXPLORE THE RESULTS FOR DIFFERENT GROUPS OF EMPLOYEES
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Differences have been highlighted where they are 5 or more % points above or below the scores in the first column.
Syd
ney
Chi
ldre
n's
Ho
spit
als
Net
wo
rk
Fle
xib
le s
tart
and
fin
ish
tim
es
Wo
rkin
g m
ore
ho
urs
ove
r fe
wer
d
ays
Wo
rkin
g a
dd
itio
nal h
our
s to
mak
e up
fo
r ti
me
off
Fle
xib
le s
ched
ulin
g f
or
rost
ered
w
ork
ers
Par
t-ti
me
wo
rk
Job
sha
ring
Wo
rkin
g f
rom
dif
fere
nt lo
cati
ons
Wo
rkin
g f
rom
ho
me
Pur
chas
ing
ann
ual l
eave
Leav
e w
itho
ut p
ay
Stu
dy
leav
e
Oth
er
No
ne o
f th
e ab
ove
NUMBER OF RESPONDENTS 1995 509 200 198 130 414 64 114 135 6 91 190 40 653
EMPLOYEE ENGAGEMENT 71% 74% 74% 75% 74% 73% 75% 71% 70% (r) 73% 73% 71% 69%
ENGAGEMENT WITH WORK 76% 81% 81% 78% 78% 80% 89% 81% 79% (r) 76% 80% 72% 74%
SENIOR MANAGERS 46% 51% 46% 53% 47% 47% 52% 47% 47% (r) 47% 45% 37% 42%
COMMUNICATION 61% 66% 61% 68% 64% 65% 68% 62% 62% (r) 63% 64% 60% 57%
HIGH PERFORMANCE 67% 70% 69% 73% 68% 70% 73% 67% 67% (r) 68% 72% 61% 64%
PUBLIC SECTOR VALUES 62% 66% 63% 69% 63% 65% 68% 62% 61% (r) 64% 66% 58% 58%
DIVERSITY & INCLUSION 69% 77% 72% 79% 73% 75% 77% 74% 75% (r) 72% 73% 69% 62%
*multiple types may be choosen.
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 30 RESPONDENTS
ORC International | www.orcinternational.comPAGE 46NSW PMES 2018
RESULTS BY REGION
EXPLORE THE RESULTS FOR DIFFERENT GROUPS OF EMPLOYEES
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Differences have been highlighted where they are 5 or more % points above or below the scores in the first column.
Syd
ney
Chi
ldre
n's
Ho
spit
als
Net
wo
rk
Syd
ney
Wes
t
Syd
ney
- P
arra
mat
ta
Syd
ney
Eas
t
Syd
ney
- E
aste
rn S
ubur
bs
Syd
ney
- In
ner
So
uth
Wes
t
Syd
ney
- C
ity
and
Inne
r S
out
h
Syd
ney
- N
ort
hern
Bea
ches
Syd
ney
- R
yde
Illaw
arra
Syd
ney
- B
lack
tow
n
Syd
ney
- N
ort
h S
ydne
y an
d H
orn
sby
Syd
ney
- S
out
h W
est
NUMBER OF RESPONDENTS 1995 1115 1108 642 564 37 17 12 6 3 3 3 2
EMPLOYEE ENGAGEMENT 71% 71% 71% 73% 74% 64% (r) (r) (r) (r) (r) (r) (r)
ENGAGEMENT WITH WORK 76% 75% 75% 81% 81% 72% (r) (r) (r) (r) (r) (r) (r)
SENIOR MANAGERS 46% 46% 46% 45% 47% 30% (r) (r) (r) (r) (r) (r) (r)
COMMUNICATION 61% 60% 60% 63% 65% 44% (r) (r) (r) (r) (r) (r) (r)
HIGH PERFORMANCE 67% 66% 66% 68% 70% 55% (r) (r) (r) (r) (r) (r) (r)
PUBLIC SECTOR VALUES 62% 61% 61% 63% 65% 46% (r) (r) (r) (r) (r) (r) (r)
DIVERSITY & INCLUSION 69% 68% 68% 71% 73% 50% (r) (r) (r) (r) (r) (r) (r)
*Sydney East and Sydney West are higher level results for the Sydney sub-regions.
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 30 RESPONDENTS
ORC International | www.orcinternational.comPAGE 47NSW PMES 2018
RESULTS BY REGION
EXPLORE THE RESULTS FOR DIFFERENT GROUPS OF EMPLOYEES
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Differences have been highlighted where they are 5 or more % points above or below the scores in the first column.
Syd
ney
Chi
ldre
n's
Ho
spit
als
Net
wo
rk
Syd
ney
- O
uter
Wes
t an
d B
lue
Mo
unta
ins
Syd
ney
- S
uthe
rlan
d
New
Eng
land
and
No
rth
Wes
t
New
cast
le a
nd L
ake
Mac
qua
rie
Syd
ney
- In
ner
Wes
t
Cap
ital
Reg
ion
Mid
No
rth
Co
ast
Mur
ray
OU
TS
IDE
NS
W
Ric
hmo
nd -
Tw
eed
Riv
erin
a
So
uthe
rn H
ighl
and
s an
d S
hoal
have
n
Syd
ney
- B
aulk
ham
Hill
s an
d
Haw
kesb
ury
NUMBER OF RESPONDENTS 1995 2 2 1 1 1 0 0 0 0 0 0 0 0
EMPLOYEE ENGAGEMENT 71% (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r)
ENGAGEMENT WITH WORK 76% (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r)
SENIOR MANAGERS 46% (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r)
COMMUNICATION 61% (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r)
HIGH PERFORMANCE 67% (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r)
PUBLIC SECTOR VALUES 62% (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r)
DIVERSITY & INCLUSION 69% (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r)
*Sydney East and Sydney West are higher level results for the Sydney sub-regions.
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 30 RESPONDENTS
ORC International | www.orcinternational.comPAGE 48NSW PMES 2018
RESULTS BY REGION
EXPLORE THE RESULTS FOR DIFFERENT GROUPS OF EMPLOYEES
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Differences have been highlighted where they are 5 or more % points above or below the scores in the first column.
Syd
ney
Chi
ldre
n's
Ho
spit
als
Net
wo
rk
Cen
tral
Co
ast
Cen
tral
Wes
t
Co
ffs
Har
bo
ur -
Gra
fto
n
Far
Wes
t an
d O
rana
Hun
ter
Val
ley
exc
New
cast
le
Syd
ney
- O
uter
So
uth
Wes
t
NUMBER OF RESPONDENTS 1995 0 0 0 0 0 0
EMPLOYEE ENGAGEMENT 71% (r) (r) (r) (r) (r) (r)
ENGAGEMENT WITH WORK 76% (r) (r) (r) (r) (r) (r)
SENIOR MANAGERS 46% (r) (r) (r) (r) (r) (r)
COMMUNICATION 61% (r) (r) (r) (r) (r) (r)
HIGH PERFORMANCE 67% (r) (r) (r) (r) (r) (r)
PUBLIC SECTOR VALUES 62% (r) (r) (r) (r) (r) (r)
DIVERSITY & INCLUSION 69% (r) (r) (r) (r) (r) (r)
*Sydney East and Sydney West are higher level results for the Sydney sub-regions.
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 30 RESPONDENTS
ORC International | www.orcinternational.comPAGE 49NSW PMES 2018
RESULT BY AGE
EXPLORE THE RESULTS FOR DIFFERENT GROUPS OF EMPLOYEES
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Differences have been highlighted where they are 5 or more % points above or below the scores in the first column.
Syd
ney
Chi
ldre
n's
Ho
spit
als
Net
wo
rk
15 -
19
20 -
24
25 -
29
30 -
34
35 -
39
40
- 4
4
45
- 4
9
50 -
54
55 -
59
60
- 6
4
65+
NUMBER OF RESPONDENTS 1995 1 108 216 288 250 234 218 210 176 95 43
EMPLOYEE ENGAGEMENT 71% (r) 85% 76% 72% 71% 68% 67% 69% 70% 71% 79%
ENGAGEMENT WITH WORK 76% (r) 89% 75% 75% 77% 75% 73% 77% 79% 80% 91%
SENIOR MANAGERS 46% (r) 70% 52% 45% 50% 42% 39% 45% 38% 41% 53%
COMMUNICATION 61% (r) 80% 65% 58% 63% 61% 56% 60% 56% 60% 67%
HIGH PERFORMANCE 67% (r) 85% 72% 66% 68% 65% 62% 66% 63% 65% 73%
PUBLIC SECTOR VALUES 62% (r) 79% 67% 61% 65% 59% 57% 62% 55% 60% 68%
DIVERSITY & INCLUSION 69% (r) 85% 74% 68% 69% 70% 64% 67% 64% 67% 74%
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 30 RESPONDENTS
ORC International | www.orcinternational.comPAGE 50NSW PMES 2018
RESULT BY GENDER
EXPLORE THE RESULTS FOR DIFFERENT GROUPS OF EMPLOYEES
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Differences have been highlighted where they are 5 or more % points above or below the scores in the first column.
Syd
ney
Chi
ldre
n's
Ho
spit
als
Net
wo
rk
Mal
e
Fem
ale
Oth
er
NUMBER OF RESPONDENTS 1995 301 1543 13
EMPLOYEE ENGAGEMENT 71% 67% 73% (r)
ENGAGEMENT WITH WORK 76% 74% 78% (r)
SENIOR MANAGERS 46% 42% 47% (r)
COMMUNICATION 61% 59% 62% (r)
HIGH PERFORMANCE 67% 64% 68% (r)
PUBLIC SECTOR VALUES 62% 59% 63% (r)
DIVERSITY & INCLUSION 69% 66% 70% (r)
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 30 RESPONDENTS
ORC International | www.orcinternational.comPAGE 51NSW PMES 2018
CURRENT ROLE
EXPLORE THE RESULTS FOR DIFFERENT GROUPS OF EMPLOYEES
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Differences have been highlighted where they are 5 or more % points above or below the scores in the first column.
Syd
ney
Chi
ldre
n's
Ho
spit
als
Net
wo
rk
Juni
or
Med
ical
Off
icer
Car
eer
Med
ical
Off
icer
, Ho
spit
alis
t
Sta
ff S
pec
ialis
t
Vis
itin
g M
edic
al O
ffic
er
Clin
ical
Aca
dem
ic
Ass
ista
nt in
Nur
sing
Enr
olle
d N
urse
Reg
iste
red
Nur
se/M
idw
ife,
Clin
ical
N
urse
/Mid
wif
e S
pec
ialis
t, C
linic
al
Nur
se/M
idw
ife
Co
nsul
tant
, P
ract
itio
ner
Nur
se/M
idw
ifer
y E
duc
ato
r an
d
Clin
ical
Nur
se/M
idw
ifer
y E
duc
ato
r
Nur
se/M
idw
ifer
y M
anag
er
Sup
po
rt O
ffic
ers
Info
rmat
ion
Man
agem
ent
(eg
. Li
bra
rian
, Med
ical
Rec
ord
s an
d D
ata
Man
ager
)
Clin
ical
Sup
po
rt E
xecu
tive
(eg
. H
osp
ital
Exe
cuti
ve, L
oca
l Hea
lth
Net
wo
rk E
xecu
tive
)
NUMBER OF RESPONDENTS 1995 78 2 148 11 7 17 12 478 26 36 29 48 3
EMPLOYEE ENGAGEMENT 71% 76% (r) 59% (r) (r) (r) (r) 71% (r) 72% (r) 79% (r)
ENGAGEMENT WITH WORK 76% 79% (r) 68% (r) (r) (r) (r) 76% (r) 75% (r) 88% (r)
SENIOR MANAGERS 46% 49% (r) 24% (r) (r) (r) (r) 42% (r) 30% (r) 67% (r)
COMMUNICATION 61% 65% (r) 53% (r) (r) (r) (r) 57% (r) 44% (r) 76% (r)
HIGH PERFORMANCE 67% 74% (r) 56% (r) (r) (r) (r) 66% (r) 59% (r) 81% (r)
PUBLIC SECTOR VALUES 62% 67% (r) 50% (r) (r) (r) (r) 59% (r) 49% (r) 76% (r)
DIVERSITY & INCLUSION 69% 68% (r) 59% (r) (r) (r) (r) 66% (r) 63% (r) 83% (r)
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 30 RESPONDENTS
ORC International | www.orcinternational.comPAGE 52NSW PMES 2018
CURRENT ROLE
EXPLORE THE RESULTS FOR DIFFERENT GROUPS OF EMPLOYEES
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Differences have been highlighted where they are 5 or more % points above or below the scores in the first column.
Syd
ney
Chi
ldre
n's
Ho
spit
als
Net
wo
rk
Ad
min
istr
ativ
e an
d E
xecu
tive
A
ssis
tant
Co
rpo
rate
Ser
vice
s
Sen
ior
Man
ager
/Exe
cuti
ve
Alli
ed H
ealt
h P
rofe
ssio
nal
Alli
ed H
ealt
h A
ssis
tant
Hea
lth
Ed
ucat
ion,
Hea
lth
Pro
mo
tio
n an
d H
ealt
h P
rote
ctio
n
Co
unse
llor,
Wel
fare
Sup
po
rt
Inte
rpre
ters
and
Lia
iso
n O
ffic
er
Ab
ori
gin
al H
ealt
h W
ork
ers
and
A
bo
rig
inal
Ed
ucat
ion
Off
icer
s
Tec
hnic
ian/
Tec
hno
log
ist
Ho
spit
al S
cien
tist
/Bio
med
ical
E
ngin
eers
Res
earc
hers
Dat
a A
naly
st
NUMBER OF RESPONDENTS 1995 204 29 24 266 15 6 0 0 1 14 51 62 18
EMPLOYEE ENGAGEMENT 71% 75% (r) (r) 76% (r) (r) (r) (r) (r) (r) 71% 71% (r)
ENGAGEMENT WITH WORK 76% 78% (r) (r) 83% (r) (r) (r) (r) (r) (r) 78% 75% (r)
SENIOR MANAGERS 46% 54% (r) (r) 49% (r) (r) (r) (r) (r) (r) 48% 56% (r)
COMMUNICATION 61% 68% (r) (r) 64% (r) (r) (r) (r) (r) (r) 56% 68% (r)
HIGH PERFORMANCE 67% 69% (r) (r) 71% (r) (r) (r) (r) (r) (r) 69% 71% (r)
PUBLIC SECTOR VALUES 62% 66% (r) (r) 66% (r) (r) (r) (r) (r) (r) 60% 67% (r)
DIVERSITY & INCLUSION 69% 74% (r) (r) 72% (r) (r) (r) (r) (r) (r) 67% 77% (r)
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 30 RESPONDENTS
ORC International | www.orcinternational.comPAGE 53NSW PMES 2018
CURRENT ROLE
EXPLORE THE RESULTS FOR DIFFERENT GROUPS OF EMPLOYEES
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Differences have been highlighted where they are 5 or more % points above or below the scores in the first column.
Syd
ney
Chi
ldre
n's
Ho
spit
als
Net
wo
rk
Tec
hnic
al O
ffic
ers/
Tec
hnic
al
Ass
ista
nt
Den
tal O
ffic
er, T
hera
pis
ts a
nd
Hyg
ieni
st
Den
tal S
pec
ialis
t
Den
tal A
ssis
tant
Tra
inee
Den
tal A
ssis
tant
Op
erat
iona
l Am
bul
ance
Off
icer
s (i
nclu
din
g E
duc
ato
rs, D
OM
, DO
CO
, P
aram
edic
, AO
OC
, OC
O, S
OC
O, S
O,
PT
O)
Op
erat
iona
l Am
bul
ance
Man
ager
s (i
ncl Z
one
Man
ager
s, D
eput
y D
irec
tor
Op
erat
ions
, Co
ntro
l Cen
tre
Man
ager
)
Pro
ject
Dir
ecto
r
Pro
ject
Man
ager
Pro
ject
Off
icer
Cle
anin
g, L
inen
and
Fo
od
Mo
tor
Veh
icle
, Pat
ient
Tra
nsp
ort
Sec
urit
y S
ervi
ces,
Fir
e S
afet
y
NUMBER OF RESPONDENTS 1995 13 0 0 1 0 2 0 2 21 24 10 2 5
EMPLOYEE ENGAGEMENT 71% (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r)
ENGAGEMENT WITH WORK 76% (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r)
SENIOR MANAGERS 46% (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r)
COMMUNICATION 61% (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r)
HIGH PERFORMANCE 67% (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r)
PUBLIC SECTOR VALUES 62% (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r)
DIVERSITY & INCLUSION 69% (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r) (r)
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 30 RESPONDENTS
ORC International | www.orcinternational.comPAGE 54NSW PMES 2018
CURRENT ROLE
EXPLORE THE RESULTS FOR DIFFERENT GROUPS OF EMPLOYEES
The Employee Engagement Index is a weighted score. The remaining scores are the average of % agreement results for all questions in a topic group.
Differences have been highlighted where they are 5 or more % points above or below the scores in the first column.
Syd
ney
Chi
ldre
n's
Ho
spit
als
Net
wo
rk
Res
iden
tial
Car
e A
tten
dan
t, P
atie
nt
Car
e A
ssis
tant
, Pat
ient
Ser
vice
s,
War
dsp
erso
n
War
eho
use
staf
f
Tra
des
per
son
Ap
pre
ntic
e T
rad
e W
ork
er a
nd T
rad
e A
ssis
tant
Tra
inee
Vo
lunt
eer
Oth
er jo
b r
ole
Pre
fer
not
to s
ay
NUMBER OF RESPONDENTS 1995 1 0 2 0 5 0 99 98
EMPLOYEE ENGAGEMENT 71% (r) (r) (r) (r) (r) (r) 74% 62%
ENGAGEMENT WITH WORK 76% (r) (r) (r) (r) (r) (r) 75% 61%
SENIOR MANAGERS 46% (r) (r) (r) (r) (r) (r) 53% 31%
COMMUNICATION 61% (r) (r) (r) (r) (r) (r) 65% 46%
HIGH PERFORMANCE 67% (r) (r) (r) (r) (r) (r) 69% 54%
PUBLIC SECTOR VALUES 62% (r) (r) (r) (r) (r) (r) 66% 49%
DIVERSITY & INCLUSION 69% (r) (r) (r) (r) (r) (r) 74% 52%
KEY AT LEAST 5 PERCENTAGE POINTS GREATER THAN REPORT SCORE
AT LEAST 5 PERCENTAGE POINTS LESS THAN REPORT SCORE
r = DATA RESTRICTED AS BELOW CUT OFF LIMIT OF 30 RESPONDENTS
ORC International | www.orcinternational.comPAGE 55NSW PMES 2018
GUIDE TO THIS REPORT
Responses from individual employees are confidential and strict rules are in place to safeguard privacy at every stage of the survey process.
There is no way of tracing individuals in reports or through the de-identified survey data. There are limits on the size of work teams that can be reported (10 or more employees) and responses from demographic groups (30 or more employees).
Where people work in small teams, the results are merged with larger business units and results are not available. Where this happens an ‘r’ is shown in reports.
PRIVACY
Results are presented as whole numbers for ease of reading, with rounding performed at the last stage of the calculation for maximum accuracy.
Values from .00 to .49 are rounded down, whereas values from .50 to .99 are rounded up. Therefore, in some instances the data will not add up to 100%.
ROUNDING
See the Main Findings report on the Public Service Commission web site.
MORE DETAILS ABOUT THE SURVEY AND ITS METHODOLOGY
SURVEY TIME FRAME
This report contains results from the 2018 People Matter Employee Survey which was open from 1 June to 2 July 2018.
HOW TO READ THIS REPORT
The majority of questions have a 5-point answer scale. The Strongly Agree and Agree scores are combined to create an agreement (or positive) score which is shown as a rounded percentage.
ORC International | www.orcinternational.comPAGE 56NSW PMES 2018