Health & Social Care Diploma &

Common Induction Standards

WORKSHOP 1

ROLE of the Health & Social Care Worker

March 2011 1

ApprenticeshipAward element Achieved byDiploma Health and Social Care Level 2/3

(Workshops and Assessor visits)

Certificate in preparing to work in adult social care Level 2/ 3

(Workshops)

Employer rights and responsibilities Level 2

(Workshops and independent work with manager)

Key skills in Communication- Level 1/2

Test and portfolio developed during workshops

Key skills in Application of number- Level 1/2

Test and portfolio developed during workshops 2

Workshop topics

• 201/301; Principles of communication

• 202/302; Principles of personal development

• 203/303; Principles of diversity, equality and inclusion in adult social care

• 204; Principles of safeguarding and protection in health and social care

• 205/304; Principles for implementing duty of care in health and social care

• 206; Understand the role of the social care worker

• 207/305; Understand person-centred approaches in adult social care

• 208/306; Understand health and safety in social care settings

• 209/307; Understand how to handle information in social care settings.

3

Portfolio building;

• Tasks and assignments set by City and Guilds

• Observations (By your assessor)

• Self reflections/Question and answer/ Candidate statements

• Professional discussion

• Independent research

4

Objectives:By the end of the day candidates will be able to:

• Understand why you should work in ways that are agreed with the employer

• Understand working relationships in health & social care

• Understand responsibilities & limits of your relationships with individuals

• Be able to work in partnership with others

5March 2011

You and your job. Aims and values. What are the needs of the people you support?

Organisation Aims

A general statement of what an organisation hopes to achieve

ValuesWhat an organisation considers important in its workA principle, standard or quality considered

worthwhile or desirable,e.g. fairness, equality, upholding people’s rights

6March 2011

Your role and responsibilities

Your job description is a document that gives detailed information about:

your job title your work what you will be doing what you are

responsible for who you are

responsible to.

JOB DESCRIPTION

JOB TITLE:

REPORTING TO:

GRADE:

RESPONSIBILITIES:

7March 2011

Your wider responsibilities as a social care worker

My role and responsibilities as a social care worker

Organisational

aims and values

GSCCCode of Practice

8March 2011

Legislation

Service user needs

Employees have responsibilities• Protect the rights and promote the interests of service users and carers;

• Strive to establish and maintain the trust and confidence of service users and carers;

 

• Promote the independence of service users while protecting them as far as possible from danger or harm;

 

• Respect the rights of service users whilst seeking to ensure that their behaviour does not harm themselves or other people;

 

• Uphold public trust and confidence in social care services; and

 

• Be accountable for the quality of their work and take responsibility for maintaining and improving their knowledge and skills.

March 2011 9

Definitions

1. What is a policy?

A policy sets out an organisation’s position on particular issues and offers guidance on what to do.

2. What is a procedure?

Procedures give practical guidance on how the policies should be implemented and explain what staff should do in response to a specific situation.

10March 2011

Why do we have policies and procedures?

• To explain to employees what they should do in certain situations

• To explain to employees why they should do certain tasks.

• Policies and procedures usually reflect national legislation such as on data protection or health and safety, keeping you an your employer working within the law.

11Version 2

Legislations

• In pairs; list the legislations you are aware of and any policies or procedures.

March 2011 12

More definitions

National legislation

Parliamentary laws and guidance

provided by the government

Organisation’s policies

Organisation’s position or

approach to a particular

issue

Organisation’s procedures

What staff should do in response

to a specific situation

13March 2011

Data Protection

Act1998

ConfidentialityLocking files

away

Professional Relationships vs. Personal relationships

List distinctive differences between Personal and professional

relationships.

14March 2011

The relationship is not an equal one

There is an imbalance of power. There is an imbalance of knowledge. The worker is paid to be there. The worker is (usually) just one of many. The employee has a responsibility in line

with their job description policies, procedures and legislations.

15March 2011

Unacceptable actions or behaviour

Write down examples of actions or behaviour towards individuals that you support that are unacceptable.

16March 2011

Unacceptable actions or behaviour

Hit someone Swear at them Steal from them Abuse physically, emotionally or sexually.

Less obvious might be Making a drink or snack unless invited in

someone else’s home. Using the telephone of someone that you

support. Influencing decisions about undertaking

activities that you don’t enjoy or don’t feel like doing at that time.

17March 2011

Partnership working

Family Members:Colleagues:Other Professionals:

To work in partnership to recognise & respect each others knowledge & expertise in relation to the person

18March 2011