health pei strategic plan public engagement strategy · 1 | page health pei 2017‐2020 strategic...
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Telephone:
(902) 368-6130
Fax:
(902) 368-6136
Mail:
Health PEI16 Garfi eld Street
PO Box 2000Charlottetown, PE
CANADA C1A 7N8
Email:
Web:
www.healthpei.ca
Twitter:
@Health_PEI
Prepared by:
Planning, Evaluation and Audit
Published by:
Health PEIPO Box 2000Charlottetown, PECanada C1A 7N8
April 2017
Available online at:
www.healthpei.ca
Printed in Prince Edward Island
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HealthPEI2017‐2020StrategicPlan:EngagementStrategy
IntroductionAs Health PEI strives toward becoming a high performing health system, the Board of Directors and
executive leaders have identified the importance of engagement as a key priority for the organization.
Health PEI recognizes that the sustainability of the Island health care system is strongly linked to the
community that it serves and to the organization’s culture of engagement. The Health PEI Engagement
Strategy serves as a companion document to the 2017‐2020 Strategic Plan.1 The strategy outlines an
overview of current engagement activities for the communication of the plan and future engagement
opportunities.
EngagementEngagement is defined as the active participation and partnership of patients, caregivers, family
members, community representatives, community groups and the public at various levels across the
health care system (direct patient care, program and service planning and leadership) to improve health
and health care service delivery.2,3,4,5,6
GoalsofEngagementforHealthPEI Offer multiple methods of participation
Ensure broader patient, public and stakeholder participation in healthcare
Support Health PEI’s organizational Vision, Mission, Values and Goals through enhanced
collaboration with internal and external stakeholders
Integrate and expand upon current public participation and patient activities
Improve opportunities for patient, public and stakeholder involvement in and partnership with
Health PEI
Raise patient and public awareness of Health PEI engagement activities and strategic direction
GuidingPrinciplesforEngagementAll engagement activities led by Health PEI will strive to adhere to the following guiding principles:
Purpose and intent are clear
Engagement is transparent and accountable
Engagement processes are accessible
Stakeholder involvement informs the organization’s work which can lead to better decisions
Engagement is inclusive
Stakeholders understand their role in the process and the decision making process
Stakeholders are informed
Communication with stakeholders is effective
Engagement is proactive
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HealthPEI’sResponsibilityAs the organization responsible for the PEI healthcare system, Health PEI must continue to build and
maintain effective and meaningful relationships with patients and the public on Prince Edward Island.
Engagement is an important responsibility of a healthcare system and is integral for transparent and
accountable operations.3,7,8 The development and implementation of the strategic plan’s engagement
strategy fulfills the following key requirements:
Health Services Act
This strategy fulfills Health PEI’s legislated requirement as defined in the Health Services Act, R.S.P.E.I
1988, Cap. H‐1.6.9 The Act states that as a part of Health PEI’s strategic planning work, an engagement
strategy must be included. The development of Health PEI’s strategic plan requires extensive patient
and public engagement.
Accreditation Canada
As a component of governing best practices, it is critical that Health PEI has a defined strategy and
framework to meet Accreditation Canada Standards.10 In 2014, significant changes were made to
strengthen the client‐ and family‐centered care components of the Qmentum program. Accreditation
Canada states that “these new requirements reflect and promote the need for honest and real
involvement by clients and families in all aspects of designing, planning, delivering and evaluating
healthcare services.”10 These changes have been integrated throughout the governance, leadership and
service excellence standards.
StrategicPlanFigure 1 below provides a summary of the 2017‐2020 Strategic Plan which will identifies Health PEI’s
priorities over the next three years so that it responds to the needs of Islanders. Engagement with those
using the system (patients and their families/caregivers) and health care providers was instrumental in
the development of the plan.
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Figure 1: Strategic Plan Summary
DevelopmentOver 400 Islanders were consulted during the development of the strategic plan. Feedback was received
through various approaches: an on‐line toolkit linked with a data story, large group discussions, one‐on‐
one discussions and written submissions. Islanders including patients and their families, staff and
physicians, community groups and non‐governmental organizations met with Health PEI staff and
leadership to share their feedback on the current healthcare system: challenges, what was working well,
priority areas and the future of healthcare. This feedback received was critical to validating and aligning
the needs and priorities of the public with the services provided by Health PEI. Feedback received was
combined with information and data from different sources including key health system reports,
provincial, national and international data and reports and internal documents to develop the final
strategic plan.
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Movingforward
StrategicPlanningWebsiteandHighlightsBrochureThe 2017‐2020 Strategic Plan will be made available to the public and staff via the Health PEI
(www.healthpei.ca) and Government of PEI (www.princeedwardisland.ca) websites. In addition to on‐
line availability, the accompanying highlights brochure will be made available at Health PEI facilities. The
plan and brochure will be made available in both English and French.
StandardPresentationandKeyMessagesA standard presentation summarizing the strategic plan and key messages will be made available to
Health PEI leaders to support requests for providing presentations to different internal and external
stakeholders.
EngagementOpportunitiesThroughout the life cycle of the three year strategic plan, opportunities for engagement with the public
including patients and families, staff and physicians and the Community Health Engagement Committees
will be identified.
The Health PEI Annual General Meeting is a meeting led by the Health PEI Board that is open to the
public and involves an interactive segment where members of the public are invited to ask questions
through on‐line submissions or in‐person. Figure 2 below provides an overview of the key reports and
engagement activities planned over the life cycle of the strategic plan. Note that this time line contains
tentative dates and may change as new engagement opportunities are identified.
Figure 2: Life Cycle of the 2017‐2020 Strategic Plan*
*The 2017‐2020 Strategic Plan follows three fiscal years:
April 1, 2017 – March 31, 2018
April 1, 2018 – March 31, 2019
April 1, 2019 – March 31, 2020
MonitoringandEvaluationActivities undertaken through the engagement strategy will be monitored and evaluated throughout the
life cycle of the strategic plan. Information will be collected from participants of engagement activities
through surveys and follow‐up discussion including a focus on: the process used (strengths and
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weaknesses), level of engagement achieved and group representation. Figure three outlines potential
measures for engagement work undertaken in support of the strategic plan.
Figure 3. Potential Measures for Engagement
Focus Area Measure Source
Scope of activities # of engagement opportunities provided (e.g. discussions, presentations, surveys)
Inventory of Activities
Scope of participation # of participants Group type (e.g. staff, general public, community groups)
Inventory of Activities
Effectiveness of participation Participant satisfaction with engagement activity
Evaluation surveys for participants, follow‐up discussions
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References
1. PEI, Health. Strategic Plan 2013‐2016. Charlottetown : Government of PEI, 2013.
2. Patient and Family Engagement: A Framework for Understanding the Elements and Developing
Interventions and Policies. Carman, K., Dardess, P., Maurer, M., Sofaer, S., Adams, K., Bechtel, C. &
Sweeney, J. 2, s.l. : Health Affairs, 2013, Vol. 32, pp. 223‐231.
3. Abelson, J., Montesanti, S., Li, K., Gauvin, F‐P. & Martin, E. Effective Strategies for Interactive Public
Engagement in the Development of Healthcare Policies and Programs. s.l. : Canadian Health Services
Research Foundation, 2010.
4. Fraser Health. Community Engagement Framework. 2009.
5. Southampton NHS. Patient and Public Involvement Strategy 2011‐2014. s.l. : University Hospitals NHS
Trust, 2011.
6. Patient and Citizen Participation in Health: The Need for Improved Ethical Support. Williamson, L. 6,
2014, Vol. 14, pp. 4‐16
7. Enhancing Public Input into Decision Making: Development of the Calgary Regional Health Authority
Public Participation Framework. Maloff, B., Bilan, D. and Thurston, W. 1, s.l. : Family and Community
Health, 2000, Vol. 23, pp. 66‐78.
8. User invovlement in identifying health needs and shaping and evaluating services: is it being realised?
Poulton, B. 6, s.l. : Journal of Advanced Nursing, 1999, Vol. 30, pp. 1289‐1296.
9. Government of PEI. Health Services Act, R.S.P.E.I. 1988, Cap. H‐1.6.
10. Accreditation Canada. Accreditation Canada Standards. 2015.
Telephone:
(902) 368-6130
Fax:
(902) 368-6136
Mail:
Health PEI16 Garfi eld Street
PO Box 2000Charlottetown, PE
CANADA C1A 7N8
Email:
Web:
www.healthpei.ca
Twitter:
@Health_PEI
Prepared by:
Planning, Evaluation and Audit
Published by:
Health PEIPO Box 2000Charlottetown, PECanada C1A 7N8
April 2017
Available online at:
www.healthpei.ca
Printed in Prince Edward Island