health care and coverage that fi t your life care options ......health care and coverage that fi t...
TRANSCRIPT
Health care and coverage that fi t your life
AT WORK
IN PERSON
A GUIDE FOR GETTING THE CARE YOU AND YOUR FAMILY NEED
AT HOME
ON THE GO
CARE OPTIONSTO FIT YOUR LIFESTYLE
kp.org/getcareE A S I E R H E A LT H C A R EFO R G R E AT E RPE AC E O F M I N D
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MAKING HEALTH CARE WORK FOR YOU
Kaiser Permanente Colorado
MEMBER SERVICES
303-338-3800 or 1-800-632-9700
TTY 711
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GET CARE WHEN IT’S CONVENIENT FOR YOUThank you for choosing Kaiser Permanente for your health care and coverage. We offer many ways for you to get the care you need when it’s convenient for you. In this guide, you’ll fi nd explanations of all your care options, their locations, and instructions on how to access them, including:
• Chat with a doctor, pharmacist or fi nancial counselor
• 24/7 medical advice• In-person mental health
care services• 24/7, on-demand phone
and video visits
HOW CARE WORKSAT KAISER PERMANENTEWe are an integrated care delivery system, which means all Kaiser Permanente primary care providers, specialists, and other care team members are connected to each other through one computer system called an electronic health record. They have instant access to your complete medical history — including prescriptions, X-rays, lab and test results. This allows them to coordinate your care — so you don’t have to!
KAISER PERMANENTE MEDICAL OFFICESAt most Kaiser Permanente medical offi ces, you can see a doctor, fi ll a prescription, and have lab and imaging services done in the same place. You can get care from any Kaiser Permanente medical offi ces in Colorado.
GET THE CARE YOU NEED, HOW YOU WANT IT — PHONE, ONLINE, FACE-TO-FACE, OR AT HOME.
Health care and coverage that fi t your life
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YOUR CAREOPTIONS
Online/mobileCHAT NO COSTMessage live with a Kaiser Permanente doctor from 6 a.m. to 10 p.m., 7 days a week. You can also talk with a pharmacist and fi nancial counselor. Chat is for routine and urgent medical advice. If needed, doctors will refer you for in-person care and order prescriptions.
E-MAIL1 NO COSTGet answers to non-urgent medical questions by emailing your doctor’s offi ce through our secure message center. The typical response time is within 24 hours.
E-VISIT NO COSTGet a personalized care plan from a Kaiser Permanente nurse after fi lling out a brief questionnaire about your symptoms. The typical response time is within 4 hours.
SCHEDULED PHONE OR VIDEO VISITS1,2
Schedule a video or phone visit with your Kaiser Permanente doctor for the same high-quality care as an in-person visit.
24/7 ADVICE NO COSTYou can call the Appointment and Advice Contact Center 24/7 if you need routine or urgent medical or mental health advice or need help choosing the right care option.
24/7, ON-DEMAND PHONE & VIDEO VISITSVisit with a doctor anytime, day or night, by video or phone. Get routine or urgent medical advice, referrals, prescriptions and more.
Kaiser Permanente Colorado
Routine CareRegular visits to your doctor for preventive screenings and checkups.
Specialty CareServices from doctors with training in specifi c areas of care, such as obstetrics-gynecology, dermatology, cardiology, mental health, and more.
CARE & COVERAGE
Accessing your care optionsDetails about accessing your care options are at kp.org/getcare or on our mobile app.
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YOUR CAREOPTIONS In PersonDOCTOR’S VISITSee your primary care provider or a specialist. Schedule a visit through kp.org, the mobile app, or the Appointment and Advice Contact Center.1
MENTAL HEALTH SERVICESGet care for a wide range of mental health and addiction services, including treatment for depression, substance use, eating disorders, medication evaluation and management, and more. Call to connect with a mental health care provider:
To connect with a mental health care provider, call 303-471-7700 (TTY 711), or toll free at 1-866-359-8299 (TTY 711). Those who live in Southern Colorado can call 1-866-702-9026(TTY 1-866-835-2755).
URGENT CARENot sure if you need urgent care? Chat online with a Kaiser Permanente doctor or call the Appointment and Advice Contact Center for care guidance.
Find an urgent care location near you from the list of providers on pages 9-13.
URGENT CARE AT HOMEMembers who live in Denver/Boulder or Colorado Springs can also get in-home urgent care from DispatchHealth:
8 a.m. to 10 p.m., 7 days a week.Denver/Boulder: 303-500-1518Colorado Springs: 719-270-0805TTY 711
EMERGENCYIf you’re having an emergency, call 911 or go to the closest emergency room. If time and safety permit, we recommend going to one of the emergency care providers on pages 10-13.
Health care and coverage that fi t your life
Urgent CareFor illnesses or injuries that require attention soon but aren’t emergencies, such as asthma fl are-ups, earaches, minor sprains, wounds or burns. Also good for after-hours care that is not an emergency.
Emergency CareFor when your health is in danger and you need immediate care, such as trouble breathing, severe chest or stomach pain that comes on suddenly, or serious injuries and wounds.
CARE & COVERAGE FOR YOUkp.org/getcareFOR YOUkp.org/getcare
Get medical advice any time, day or night — at no cost! Call the Appointment and Advice Contact Center 24/7:303-338-4545 or 1-800-218-1059TTY 711
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Kaiser Permanente Colorado
Resources at kp.orgThe Kaiser Permanente website is your health toolbox. Go to kp.orgto fi nd information about:
• Health guides, classes, calculators, and tools• Healthy recipes• Health and drug encyclopedias• Planning for travel and vaccinations for
international travel• Life care planning• And more
CARE SERVICES &
CARE SERVICES THAT FITYOUR BUSY LIFE Primary and pediatric care hours
Most Kaiser Permanente medical offi ces that offer primary and pediatric care are open from 7 a.m. to 7 p.m., Monday–Friday, and from 8 a.m. to Noon, Saturdays.3
Weekend hours at our Westminster Medical Offi ces are from 8 a.m. to 4 p.m., Saturdays and Sundays.
Routine primary and pediatric care is provided by appointment only, but same-day appointments are often available. To schedule an appointment, call the Appointment and Advice Contact Center:
303-338-4545 or 1-800-218-1059TTY 711
Note: In response to the COVID-19 pandemic, offi ce hours for some of our medical offi ces and pharmacy hours have temporarily changed. Please visit kp.org/locations for the latest hours.
Care outside of Colorado Service AreasIf you’re outside any Colorado service area, you still have many options for getting care in person.
• Online and mobile care options (see page 4).
• Urgent and emergency care are covered anywhere in the world.
• Certain services are available at any Kaiser Permanente medical offi ces in the 7 states where Kaiser Permanente operates, as well as the District of Columbia (California, Hawaii, Washington, Oregon, Georgia, Maryland, Virginia).
• Covered family members who live outside of any Kaiser Permanente service area (either in Colorado or another state without Kaiser Permanente providers) are covered for certain routine, continuing and follow-up care through our Out-of-Area Benefi t.5
Call Member Services for questions about the Out-of-Area Benefi t at 303-338-3800 or 1-800-632-9700.
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CARE SERVICES THAT FITYOUR BUSY LIFE Pharmacy Services
You have many options for getting your prescriptions at Kaiser Permanente:
IN PERSONFill your prescription at any Kaiser Permanente medical offi ce pharmacy. Eligible members can choose to use an affi liated plan pharmacy. Refer to kp.org/locations to fi nd all pharmacies available to you.
BY PHONEEach Kaiser Permanente medical offi ce has a 24-hour refi ll phone number. You can fi nd the number under “Pharmacy Services” on each medical offi ce’s page at kp.org.
ONLINEOrder refi lls online for pick-up at any medical offi ces via kp.org/refi ll.
SAME-DAY/NEXT-DAY DELIVERYRequest same-day/next-day delivery of your prescriptions for a fl at fee. Simply call 1-888-626-0454 to check for eligibility. Same-day deliveries must be within a 15-mile radius of a participating pharmacy.
Manage your health through the Kaiser Permanente mobile app and kp.orgWith the Kaiser Permanente mobile app, or through kp.org, you can:
• Email your doctor’s offi ce1
• View most lab and test results1
• Refi ll most prescriptions• Schedule or cancel routine
appointments1
• Get medical advice• Manage the health of a family
member• Pay your Kaiser Permanente
medical bills
Registering is Easy Go to kp.org/newmember and follow the sign-on instructions. You’ll need your health record number, which you can fi nd on your member ID card.
Health care and coverage that fi t your life
CARE SERVICES & RESOURCESkp.org/getcareRESOURCESkp.org/getcare
Member Services303-338-3800 or 1-800-632-9700TTY 711
Planning for a trip?Let us help you plan for potential health care needs before you travel. Visit kp.org/travel or call 951-268-3900 (TTY 711) to learn what you need to know, to get claim forms for reimbursement after your trip, or for convenient care guidance.
Mail Order Pharmacy Get your prescriptions delivered with no shipping costs. You can fi ll them through the mobile app, by calling the pharmacy at a Kaiser Permanente medical offi ce of your choice, 1-866-523-6059 (TTY 711), or at kp.org/rxrefi ll.
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7070
25
25
76
PUEBLO2 3
3
Greeley2
Loveland2
Lafayette Brighton
Castle Rock
COLORADO SPRINGS3 15
10 2
Cañon City
Woodland ParkMonument
Estes Park
FORT COLLINS2 2
DENVER METRO17 5 20 5
Boulder
Windsor
JohnstownBerthoudLongmont
2
Find doctors and locations across Colorado
There are 1,200+ Kaiser Permanente physicians, and 12,300 affi liated plan providers at locations across Colorado.7 For a full list of providers included in your plan, visit kp.org/locations.
EVENING AND SATURDAY PRIMARY CARE HOURSNow available at most Kaiser Permanente medical offi ces that offer primary care services, see page 6.
Kaiser Permanente medical offi cesAffi liated plan providers with extended hoursUrgent care facilityEmergency care facility7
Behavioral health offi cesEligible members can see affi liated plan providers.
1 Numbers indicate multiple locationsin a city or metropolitan area.
Kaiser Permanente Colorado
IN-PERSON CARE OPTIONS FOR YOU
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MedicalOffices
Arapahoe Medical Offi ces 5555 E. Arapahoe RoadCentennial, CO 80122 Aurora Centrepoint Medical Offi ces 14701 E. Exposition Ave.Aurora, CO 80012 Baseline Medical Offi ces 580 Mohawk DriveBoulder, CO 80303Brighton Medical Offi ces 859 S. 4th Ave.Brighton, CO 80601Castle Rock Medical Offi ces 4318 Trail Boss DriveCastle Rock, CO 80104East Denver Medical Offi ces 10400 E. Alameda Ave.Denver, CO 80247 Englewood Medical Offi ces 2955 S. Broadway Englewood, CO 80113 Franklin Medical Offi ces 2045 Franklin St.Denver, CO 80205 Hidden Lake Medical Offi ces 7701 Sheridan Blvd.Westminster, CO 80003 Highlands Ranch Medical Offi ces 9285 Hepburn St.Highlands Ranch, CO 80129Ken Caryl Medical Offi ces 7600 Shaffer Parkway Littleton, CO 80127
Lakewood Medical Offi ces 8383 W. Alameda Ave.Lakewood, CO 80226 Lone Tree Medical Offi ces 10240 Park Meadows DriveLone Tree, CO 80124Longmont Medical Offi ces 2345 Bent Way Longmont, CO 80503Midtown Medical Offi ce Building1960 N. Ogden St. Denver, CO 80218 Parker Medical Offi ces 10168 Parkglenn Way Parker, CO 80138 Rock Creek Medical Offi ces 280 Exempla CircleLafayette, CO 80026 Skyline Medical Offi ces 1375 E. 20th Ave.Denver, CO 80205 Smoky Hill Medical Offi ces 16290 E. Quincy Ave.Aurora, CO 80015 Southwest Medical Offi ces 5257 S. Wadsworth Blvd.Littleton, CO 80123 Westminster Medical Offi ces 11245 Huron St.Westminster, CO 80234 Wheat Ridge Medical Offi ces 4803 Ward Road Wheat Ridge, CO 80033
Urgent Care Call 303-338-4545 (TTY 711) at the time of need to confi rm urgent care hours and locations.
Aurora Centrepoint Medical Offi ces Mon.–Fri., 9 a.m.–9 p.m.Sat.–Sun., 8 a.m.–6 p.m.Lakewood Medical Offi ces Mon.–Fri., 9 a.m.–9 p.m.Sat.–Sun., 8 a.m.–6 p.m.Lone Tree Medical Offi ces Mon.–Fri., 9 a.m.–9 p.m.Sat.–Sun., 8 a.m.–6 p.m.NextCare Urgent Care2144 Main St., Suite 8Longmont, CO 80501303-772-0041
UCHealth Urgent Care — Main Street 2101 Main Street Longmont, CO 80501720-745-8030
Pediatric care (only) available at the following facilitiesChildren’s Hospital Colorado North Campus, Broomfi eld Outpatient and Urgent Care 469 W. State Highway 7Broomfi eld, CO 80023 720-777-1340Children’s Hospital Colorado Outpatient and Urgent Care, Wheat Ridge 3455 N. Lutheran Parkway, Suite 230Wheat Ridge, CO 80033720-777-1370
Urgent Care at HomeDispatchHealth delivers high-quality health care to your home. Available 7 days a week, from 8 a.m.-10 p.m., 303-500-1518 (TTY 711).
Denver/BoulderDB
Health care and coverage that fi t your life
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Denver/BoulderDB
Emergency CareIf you have an emergency medical condition, call 911 or go to the nearest emergency department. If time and safety permit, you can go to one of the following affiliated plan locations where your costs may be lower.
HealthONE Centennial Medical Plaza ER 14200 E. Arapahoe RoadCentennial, CO 80112
HealthONE The Medical Center of Aurora-South Campus1501 S. Potomac St.Aurora, CO 80012
HealthONE North Suburban Northeast ER12793 Holly St.Thornton, CO 80241
HealthONE North Suburban Northwest ER11230 N. Benton St.Westminster, CO 80020
HealthONE Presbyterian/St. Luke’s Medical Center1719 E. 19th Ave.Denver, CO 80218HealthONE Rose Stapleton ER4930 Wabash St.Denver, CO 80238
HealthONE Saddle Rock ER22500 E. Dry Creek RoadAurora, CO 80016
HealthONE Sky Ridge Medical Center 10101 RidgeGate ParkwayLone Tree, CO 80124
HealthONE Sky Ridge South Parker ER 12223 Pine Bluffs Way Parker, CO 80134
HealthONE Swedish Belmar ER260 S. Wadsworth Blvd.Lakewood, CO 80226
HealthONE Swedish Medical Center 501 E. Hampden Ave.Englewood, CO 80113 HealthONE Swedish Southwest ER6196 S. Ammons Way Littleton, CO 80123
SCL Health Good Samaritan Medical Center200 Exempla CircleLafayette, CO 80026
SCL Health Lutheran Medical Center 8300 W. 38th AveWheat Ridge, CO 80033
SCL Health Saint Joseph Emergency Aurora23770 E. Smoky Hill Road Suite 100Aurora, CO 80016
SCL Health Saint Joseph Emergency Littleton8515 W. Coal Mine Ave.Littleton, CO 80123
SCL Health Saint Joseph Emergency Northglenn11900 Grant St.Northglenn, CO 80233
SCL Health Saint Joseph Hospital 1375 E. 19th Ave.Denver, CO 80218
Pediatric care (only) available at the following facilitiesChildren’s Hospital Colorado Anschutz Medical Campus 13123 E. 16th Ave.Aurora, CO 80045Children’s Hospital Colorado at Parker Adventist Hospital Emergency Care 9395 Crown Crest Blvd.Parker, CO 80138Rocky Mountain Hospital for Children 2001 N. High St.Denver, CO 80205
Behavioral Health OfficesTo schedule an appointment, call our Behavioral Health Access Center at 303-471-7700 (TTY 711), Monday through Friday, 8:30 a.m. to 5 p.m.
Baseline Behavioral Health 580 Mohawk DriveBoulder, CO 80303 Hidden Lake Behavioral Health 7701 Sheridan Blvd.Westminster, CO 80003 Highline Behavioral Health10350 E. Dakota Ave.Denver, CO 80247 Entrance located on east side of building Ridgeline Behavioral Health Center 9139 S. Ridgeline Blvd.Highlands Ranch, CO 80129 Skyline Medical Offices1375 E. 20th Ave.Denver, CO 80205
Kaiser Permanente Colorado
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MedicalOfficesFort Collins Medical Offices 2950 E. Harmony Road, Suite 190 Fort Collins, CO 80528
Greeley Medical Offices 2429 35th Ave.Greeley, CO 80634 Loveland Medical Offices 4901 Thompson Parkway Loveland, CO 80534-6426
Spring Creek Medical Offices1136 E. Stuart St., #200Building 3, 2nd FloorFort Collins, CO 80525
Urgent Care
Banner Health Clinic — Skyline Urgent Care 2555 E. 13th St., Suite 110 Loveland, CO 80537 970-820-4264
Banner Urgent Care3617 S. College Ave., Suite CFort Collins, CO 80525970-821-1500
Banner Urgent Care2015 35th Ave.Greeley, CO 80634970-810-4155
HealthCare Clinic of Fort Collins 1721 W. Harmony Road, #102 Fort Collins, CO 80526 970-223-1999
AffiliatedPlan Providerswith ExtendedHours
Banner Health Clinic — Berthoud401 10th StreetBerthoud, CO 80513970-532-4910
Banner Health Clinic — Family Practice 702A W. Drake Road Fort Collins, CO 80526 970-821-4600
Banner Health Clinic — Family Practice 222 Johnstown Center Drive Johnstown, CO 80534 970-587-4974
Banner Health Clinic — Southwest Loveland 1230 14th St. SW Loveland, CO 80537 970-820-3999
Banner Health Clinic — Columbine2701 Madison Square DriveLoveland, CO 80537970-820-5000
Banner Health Clinic — Windsor 1300 Main St.Windsor, CO 80550 970-686-5646
Emergency CareIf you have an emergency medical condition, call 911 or go to the nearest emergency department. If time and safety permit, you can go to one of the following affiliated plan locations where your costs may be lower.
Banner McKee Medical Center 2000 N. Boise Ave.Loveland, CO 80538 970-820-4640
Banner North Colorado Emergency Care 2000 70th Ave.Greeley, CO 80634 970-810-2636
Banner North Colorado Medical Center 1801 16th St.Greeley, CO 80631 970-810-4121
Banner Fort Collins Medical Center 4700 Lady Moon Drive Fort Collins, CO 80528 970-821-4000
Estes Park Medical Center 555 Prospect Ave.Estes Park, CO 80517 970-586-2317
Behavioral Health Call the Kaiser Permanente Behavioral Health Access Center at 1-866-359-8299 (TTY 711), Monday through Friday, 8:30 a.m. to 5 p.m., for assistance.
Northern ColoradoN
Health care and coverage that fit your life
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MedicalOffices
Acero Medical Offices2625 W. Pueblo Blvd.Pueblo, CO 81004
Briargate Medical Offices4105 Briargate Parkway, Suite 125Colorado Springs, CO 80920
Parkside Medical Offices215 Parkside DriveColorado Springs, CO 80910
Premier Medical Offices3920 North Union Blvd.Colorado Springs, CO 80907
Pueblo North Medical Offices3670 Parker Blvd., Suite 200Pueblo, CO 81008
AffiliatedPlan Providerswith ExtendedHoursColorado SpringsOptum Medical Group (DaVita)8 1633 Medical Center Point Colorado Springs, CO 80907 719-636-2999
Optum Medical Group (DaVita)8 600 S. 21st St.Colorado Springs, CO 80903 719-635-5900
MonumentOptum Medical Group (DaVita)8 15909 Jackson Creek Parkway Monument, CO 80132 719-488-9933
Urgent Care
Colorado SpringsAlliance Urgent Care8
9320 Grand Cordera Parkway, Suite 100Colorado Springs, CO 80924719-282-6337
Centura Health Urgent Care 3027 N. Circle DriveColorado Springs, CO 80909719-776-3216
Centura Health Urgent Care Broadmoor1263 Lake Plaza Drive, Suite 120Colorado Springs, CO 80906719-776-3330
Centura Health Urgent Care Powers Pointe 5607 Barnes Road, Suite 140Colorado Springs, CO 80917 719-776-3750
Concentra Urgent Care8
2322 S. Academy Blvd.Colorado Springs, CO 80916719-390-1727
Concentra Urgent Care8
5320 Mark Dabling Blvd.Building 7, Suite 100Colorado Springs, CO 80918719-592-1584Emergicare Medical Clinics8,9
3002 S. Academy Blvd.Colorado Springs, CO 80916719-390-7017
Emergicare Medical Clinics8,9
4083 Austin Bluffs ParkwayColorado Springs, CO 80918719-594-0046
Emergicare Medical Clinics8,9
402 W. Bijou St.Colorado Springs, CO 80905719-302-6942
UCHealth Urgent Care8
1035 Garden of the Gods Road, Suite 120Colorado Springs, CO 80907719-329-1000
UCHealth Urgent Care8
4323 Integrity Center PointColorado Springs, CO 80917719-591-2558
UCHealth Urgent Care8
2767 Janitell RoadColorado Springs, CO 80906719-365-2888
UCHealth Urgent Care8
13445 Voyager ParkwayColorado Springs, CO 80921719-219-0333
Urgent Care at HomeDispatchHealth delivers high-quality health care to your home. Available 7 days a week, from 8 a.m.-10 p.m., 719-270-0805 (TTY 711).
Southern Colorado S
Kaiser Permanente Colorado
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FalconFalcon Urgent Care8
7475 McLaughlin RoadFalcon, CO 80831719-495-9994
UCHealth Urgent Care8
11605 Meridian Market View, Suite 184 Falcon, CO 80831719-364-9560
MonumentCentura Health Urgent Care — Tri Lakes17230 Jackson Creek Parkway, Suite 120Monument, CO 80132719-571-7070
PuebloEmergicare Medical Clinics8,9
4117 N. Elizabeth St.Pueblo, CO 81008719-545-0788
Southern Colorado Clinic, PC3676 Parker Blvd., Suite 220Pueblo, CO 81008719-553-2208
Southern Colorado Clinic, PC3937 Ivywood LanePueblo, CO 81005719-553-0111
Emergency Care If you have an emergency medical condition, call 911 or go to the nearest emergency department. If time and safety permit, you can go to one of the following affiliated plan locations where your costs may be lower.
Cañon CitySt. Thomas More Hospital1338 Phay Ave.Cañon City, CO 81212719-285-2000Colorado SpringsChildren’s Hospital Colorado, Colorado Springs 4090 Briargate ParkwayColorado Springs, CO 80920719-305-1234Penrose Hospital2222 N. Nevada Ave.Colorado Springs, CO 80907719-776-5000St. Francis Medical Center6001 E. Woodmen RoadColorado Springs, CO 80923719-571-5000UCHealth ER8
3790 E. Woodmen RoadColorado Springs, CO 80920719-264-5080UCHealth Memorial Hospital Central8
1400 E. Boulder St.Colorado Springs, CO 80909719-365-6820UCHealth Memorial Hospital North8
4050 Briargate ParkwayColorado Springs, CO 80920719-364-3368
UCHealth ER8
13510 Meadowgrass DriveColorado Springs, CO 80921719-487-2060UCHealth ER8
7890 Fountain Mesa RidgeFountain, CO 80817719-390-2680UCHealth ER8
2770 N. Powers Blvd.Colorado Springs, CO 80922719-638-3000 UCHealth Grandview Hospital8
5623 Pulpit Peak View Colorado Springs, CO 80918719-272-3600PuebloParkview Medical Center400 W. 16th St.Pueblo, CO 81003719-584-4000Parkview — Pueblo West Emergency Services899 E. Industrial Blvd.Pueblo West, CO 81007719-288-2100St. Mary-Corwin Medical Center1008 Minnequa Ave.Pueblo, CO 81004719-557-4000Woodland ParkUCHealth Pikes Peak Regional Hospital8
16420 W. U.S. Highway 24Woodland Park, CO 80863719-687-9999
Behavioral Health Call Beacon Health Options at 1-866-702-9026 (TTY 1-866-835-2755), anytime, day or night for behavioral health and chemical dependency services.
Health care and coverage that fit your life
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Nondiscrimination NoticeKaiser Foundation Health Plan of Colorado (Kaiser Health Plan) complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Kaiser Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. We also:
• Provide no-cost aids and services to people with disabilities to communicate effectively with us, such as:• Qualified sign language interpreters• Written information in other formats, such as
large print, audio, and accessible electronic formats
• Provide no-cost language services to people whose primary language is not English, such as:• Qualified interpreters• Information written in other languages
If you need these services, call 1-800-632-9700 (TTY 711).
If you believe that Kaiser Health Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by mail at: Customer Experience Department, Attn: Kaiser Permanente Civil Rights Coordinator, 2500 S. Havana St., Aurora, CO 80014, or by phone at Member Services: 1-800-632-9700.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Ave. SW, Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 1-800-537-7697 (TDD). Complaint forms are available at hhs.gov/ocr/filing-with-ocr.
Help in Your LanguageAttention: If you speak English, language assistance services, free of charge, are available to you. Call 1-800-632-9700 (TTY 711).
አማርኛ (Amharic) ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ1-800-632-9700 (TTY 711).
العربية (Arabic) ملحوظة:إذا كنت تتحدث العربية، فإن خدمات املساعدة اللغوية
(711 TTY) 1-800-632-9700 تتوافر لك باملجان. اتصل برقم
Ɓǎsɔ́ ɔ̀ Wù ɖù (Bassa) Dè ɖɛ nìà kɛ dyéɖé gbo: Ɔ jǔ ké m̀Ɓàsɔ́ɔ̀-wùɖù-po-nyɔ̀ jǔ ní, nìí, à wuɖu kà kò ɖò po-poɔ̀ ɓɛ́ìn m̀gbo kpáa. Ɖá 1-800-632-9700 (TTY 711)
中文 (Chinese) 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-800-632-9700 (TTY 711) 。
فاریس (Farsi) توجه: اگر به زبان فاریس گفتگو یم کنید، تسهیالت زباین
بصورت رایاگن برای شما فراهم یم باشد.باT(711 TTY) 1-800-632-9700تماس بگریید.
Français (French) ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-800-632-9700 (TTY 711).
Deutsch (German) ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-632-9700 (TTY 711).
Igbo (Igbo) NRỤBAMA: Ọ bụrụ na ị na asụ Igbo, ọrụ enyemaka asụsụ, n’efu, dịịrị gị. Kpọọ 1-800-632-9700 (TTY 711).
Notices and references
Kaiser Permanente Colorado
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日本語 (Japanese) 注意事項:日本語を話さる場合、無料の言語支援をご利用いただけます。1-800-632-9700 (TTY 711)まで、お電話にてご連絡ください。
한국어 (Korean) 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로이용 하실 수 있습니다. 1-800-632-9700 (TTY 711) 번으로 전화해 주십시오.
Naabeehó (Navajo) Díí baa akó nínízin: Díí saad bee yáníłti’go Diné Bizaad, saad bee áká’ánída’áwo’dé̖é̖’, t’áá jiik’eh, éí ná hól ̖ó, koj ̖i’ hódíílnih 1-800-632-9700 (TTY 711).
न ेपाल ी (Nepali) धय्ान ि दन ुहोस ्: तपा ् ंल ेन ेपाल ी बोलन् हुनुछ् भन ेतपा ् ंको ननमतत भाषा सहायता स वेाह न श लुक् पमा उपलबध् छ । 1-800-632-9700 (TTY 711) फोन गनहोस ।
Afaan Oromoo (Oromo) XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-800-632-9700 (TTY 711).
Pусский (Russian) ВНИМАНИЕ: eсли вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-632-9700 (TTY 711).
Español (Spanish) ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-632-9700 (TTY 711).
Tagalog (Tagalog) PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-800-632-9700 (TTY 711).
Tiếng Việt (Vietnamese) CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-632-9700 (TTY 711).
Yorùbá (Yoruba) AKIYESI: Ti o ba nso ede Yoruba ofe ni iranlowo lori ede wa fun yin o. E pe ero ibanisoro yi 1-800-632-9700 (TTY 711).
References1. These services are available when you see Kaiser Permanente providers. Check with your doctor to see if video visits are available to you.
2. No cost for most health plans. HSA-qualified high deductible health plan (HDHP) members must meet your deductible first before phone and video visits are provided at no cost.
3. Hours are applicable to the majority of Kaiser Permanente medical offices that offer primary care.
4. Affiliated plan providers may or may not have access to your Kaiser Permanente electronic health records.
5. Available for members with HMO, DHMO, and high-deductible plans with an HSA, and HMO in-network tier of a point-of-service plan. The PPO and POS plans are NOT eligible for the Out-of-Area benefit coverage. Your specific benefits may vary if your membership is through the Federal Employee Health Benefit Program or Medicare. Medicare and Federal members should consult their Evidence of Coverage (EOC) or FEHB Brochure, respectively.
6. Must have a valid prescription on file with a Kaiser Permanente medical office or through the Mail Order Pharmacy. Some prescriptions are not eligible to be mailed, and we are not able to mail to the following states at this time: Arkansas, Kansas, Louisiana, North Carolina, Nebraska, Oklahoma, South Carolina, and South Dakota.
7. Choice of providers varies by plan, service area, and availability at the time of selection and is subject to change. Provider and location information is current at the time of publication and is subject to change. In an emergency, call 911 or go to the nearest emergency department.
8. In-network for members on KP Select plans.
9. Medicare not accepted at these locations.
Health care and coverage that fit your life
GET CARE FROM VIRTUALLY ANYWHEREGet medical advice or have a doctor’s visit — whether you’re at home, at work, or on the go.
Convenient care optionsChat onlineAT NO COST
Get medical advice in real time from a Kaiser Permanente doctor or chat with a financial counselor or pharmacist.
24/7 medical adviceAT NO COST
Call the Appointment and Advice Contact Center to get medical guidance any time, day or night.
Email1
AT NO COST
Message your doctor’s office any time with nonurgent questions.
E-visitsAT NO COST
Fill out an online questionnaire for select conditions to receive a care plan or medical advice.
Scheduled video and phone visits1
AT NO COST 2
Save a trip to the doctor’s office by scheduling a video or phone visit with your doctor.3
On-demand phone & video visitsAT NO COST 2
Visit with a doctor any time, 24/7, by video or phone.
Member Services• 303-338-3800 or 1-800-632-9700 • TTY 711
24/7 Medical Advice 303-338-4545 or 1-800-218-1059 (TTY 711). For appointments call Monday-Friday, 6 a.m.-7 p.m.
533302832_20_CareOptionsGuide-JulyUpdates
kp.org
Kaiser Permanente Colorado