health and social care how can you get involved? policies & strategies contracting decisions...
TRANSCRIPT
Health and social care
How can you get involved?
policies & strategies
contracting
decisions Performancemonitoring
implementation
Assessing local needs
Caroline Ashley,
Community Involvement Coordinator, Richmond CVS
We all know we can vote and we can complain.
What else?
1. Subscribe and join up
Get the latest newsHear about events and opportunities for input
Join Richmond LINk
NHS Richmond database
Community Involvement database
Residents Forum
2. Ad hoc opportunities• End of life care, pharmacy
review…• LINk meeting on SDS,
hospital experience• User and carer meetings on
mental health strategies
3. Shape services in committee
Join a Council or NHS Committee as
• User Member
• Carer Member
• Lay / LINk MemberShare your perspective with decision-makers as policy is made.
Adults Joint Commissioning Group
NHS Richmond Board
Mental Health project group on
inpatient care
Personalisation Programme Board and Workstreams Local Learning
Disability Partnership Board
Public Information Group
User feedback working group
(quality assurance)
4. Shape services in the voluntary sector
Become a Trustee of a voluntary organisation. Shape its work, strengthen its voice.
Volunteer your time. Help provide services, gather views, provide information.
Hints and Tips on Finding the Right Trusteeship
What are you interested in?Why are you considering trusteeship? /
What do you hope to get out of it?What have you got to offer?
5. Join the dialogue with others like you
Attend a voluntary/community/peer-led group that actively voices members’ concerns and has dialogue with officials
YourSay!
Mental Health Carers Development
Group
Citizen Leaders
Taking Control
Carers Forum
Learning DisabilityCarers Group
6. Report on your experience • Complaints• PALS• Quality Assurance• LINk reporting
• Councillor or MP• Council / NHS meetings• On-line feedback for
others to see
Does it achieve anything?
Next steps
• Hear experience of individuals
• Capture success factors and problems
• Contact details for ways to get involved are on your sheets
• Last session: tell us what question you have or further support you would like.
What makes involvement work?
What experience do you have? Good or bad?
What good practice should be shared?
What support is needed?
What questions do you have?
For all further information
• This presentation was given on Wednesday 28th April 2010 as part of “The Introduction to your local health and social care services” day.
• For all information and other materials relating to this day please visit
http://www.richmondcvs.org.uk/CITraining.html