HEALTH AND LIFE SCIENCES

Client insights and CGI perspectives on digital transformation

2017 CGI Client Global Insights

© 2017 CGI Group Inc. All rights reserved.

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2017 CGI Client Global Insights

Each year, CGI’s executives and local leaders meet face-to-face with business and IT leaders to hear their perspectives on the trends affecting their organizations and the implications for their business.

We conducted 97 in-person interviews with clients

Percentage of interviews covered by CGI’s major regions

United States31%

United Kingdom12%

Nordics24%

France14%

Eastern, Central and Southern Europe10%

Canada9%

45%business leaders

55%IT leaders

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2017 CGI Client Global Insights

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1 2 3

2 3 4 5

The client insights demonstrate the shift from a supply-driven industry, where institution dictate services, to a demand-driven one that focuses on citizen and consumer preferences and needs.

Top 2017 trends in health and life sciences with 2016 comparison

87%Becoming digital

organizations to meet citizen and consumer expectations

93%

78%Protecting data and equipment through cyberprivacy and

cybersecurity

60%

68%Health reform

driving regulatory compliance

54%

63%Interoperability and standards

New*

61%Budget pressures

due to aging populations

91%

41%Mergers, divestitures and

acquisition strategies

35%Advent of

precision medicine

11%Advanced

health analytics

Looking ahead, executives cite the following as their top emerging trends.

* The 2017 4th top trend is new this year, and the 2016 5th top trend was “the advent of precision medicine” at 39%.

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2017 CGI Client Global Insights

Now Within 3 years

Improving the client experience of healthcare 77% 79%

Integration and interoperability for transformation 68% 74%

Legacy modernization and agile delivery 66% 65%

Cybersecurity and cyberprivacy 61% 74%

Digital insight and predictive analytics for safer, more precise medicine 58% 79%

Back-office operational excellence and efficiency 55% 52%

Top investment areas highlight focus areas for client innovation.

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2017 CGI Client Global Insights

Health and life sciences business and IT leaders interviewed align on the priority to meet citizen and customer expectations for improved care and protecting data.

Rank Top business priorities Top IT priorities

1 Harness the power of analytics to improve care and reduce cost 80% Drive IT modernization and new IT

delivery models 88%

2 Optimize today’s operations to drive transformation 74% Protect data and assets through cyberprivacy

and cybersecurity 81%

3 Collaborate inside and outside the enterprise 72% Deliver interoperability inside and outside the healthcare enterprise 80%

4 Improve the citizen and customer experience 70% Improve the patient experience and reduce costs by digitizing and automating healthcare 77%

5 Protect the enterprise through cybersecurity and cyberprivacy 69% Deliver clinical and business insight with

next-generation health analytics 72%

As digital technologies shape customer and citizen expectations, client executives are positioning their organizations ahead of these changes. Learn more about their insights and our perspectives.

Contact us to schedule a discussion.cgi.com/globalinsights | info@cgi.com

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