hdi updates september 2005. local chapters policies & procedures agreement –signed by all...
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HDI HDI UpdatesUpdates
HDI HDI UpdatesUpdatesSeptember 2005September 2005
Local Chapters• Policies & Procedures
Agreement– Signed by all officers– Fax to Sophie at HDI Global
• Fax: 719-268-0184 or• Mail:
– HDI 102 South Tejon, Suite 1200 Colorado Springs, CO 80903
– Due to HDI Global on September 30
Membership• SupportWorld
– arriving in September• Metrics guide
– September– Topic: “Cost per incident per channel”
• Focus Book– September– Topic: “The IT Service Desk Value Proposition”– Author: Robert Last
• SPIN– Tuesday, September 13,2005– Topic: Change Management– Speaker: TBD
Membership• ITIL DVD Series available
– Special deal for Local Chapters– Special order form (find it on CHKR)
• Deadline, October 1
• “Performance Metrics” White paper– Written by Strategic Advisory Board
– Completed and out to members• Event Connect
Membership
• Team Excellence Award Nominations– Submission due date:
• October 31, 2005
– Criteria found on HDI website
Training/Certification
• HDI University– September 28-30
• Orlando, FL• Gaylord Palms
– December 12-14• San Diego, CA• Westin Horton Plaza
Training/Certification
• Team Lead Class– Replaces HDSA class
• Showcased at HDI Annual Conference• March 19-22• Nashville, TN
NEW
Training/Certification
• New online products– Exam Prep
• For HDA and HDM only• Can’t take Exam Prep unless you have
taken an HDI course
– Sarbannes Oxley• Online course only• 2 to 3 hour course
NEW
Training/Certification
• Certification Testing:– Offered at all HDI Universities
• HDA and HDM only• Paper based testing• Proctored by HDI• Must be taking the certification class• Test included in the price of the class
– Testing offered at HDI Annual Conference• HDA and HDM only• Offered to everyone• Several testing times scheduled• Sign up on site
NEW
Training/Certification
• HDI Training going Global– HDI Training is reaching in to International
markets – HDI Training courseware materials will soon
be available in other languages– HDI Certification tests will soon be available in
other languages
Events
• IT Infrastructure Management Conference– October 2-5, 2005– Orlando, FL– Gaylord Palms Hotel
• HDI Annual Conference– March 19-22, 2006– Nashville, TN– Opryland Hotel
• All chapters will be receiving 50 “Save the Date” postcards to give out at meetings
– Should receive these by October 2, 2005
Forums• Executive Forum
– September 22-23– Martha’s Vineyard
• Higher Education– November 8-11– Glenwood Springs, CO
• Hosted by Colorado Mountain College
• Healthcare – September 14-16– Baltimore, MD– Hyatt Regency
Forums
• Support Center Leadership– October 3-5, 2005– Orlando, FL– Gaylord Palms
• Financial– Working on filling these dates and locations– Who does this include?
• Interested in joining a forum?– Contact Leslie Cook
Customer Satisfaction Survey
• In development phase• Beta launch
– September 2005– Looking for beta testers– If you are interested contact:
• Dana Deason– [email protected] – 800-248-5667 x268
• Product Available– November 2005
Overall HDI
• Peggy Libbey promoted– President & Chief Operating Officer
• Executive Team:– Ron Muns, CEO– Peggy Libbey, COO– Fiona Henderson, Executive Director, Events– Rich Hand, Executive Director, Membership