hdi updates september 2005. local chapters policies & procedures agreement –signed by all...

15
HDI Updates HDI Updates September 2005 September 2005

Upload: katrina-bradford

Post on 05-Jan-2016

212 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

HDI HDI UpdatesUpdates

HDI HDI UpdatesUpdatesSeptember 2005September 2005

Page 2: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

Local Chapters• Policies & Procedures

Agreement– Signed by all officers– Fax to Sophie at HDI Global

• Fax: 719-268-0184 or• Mail:

– HDI 102 South Tejon, Suite 1200 Colorado Springs, CO 80903

– Due to HDI Global on September 30

Page 3: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

Membership• SupportWorld

– arriving in September• Metrics guide

– September– Topic: “Cost per incident per channel”

• Focus Book– September– Topic: “The IT Service Desk Value Proposition”– Author: Robert Last

• SPIN– Tuesday, September 13,2005– Topic: Change Management– Speaker: TBD

Page 4: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

Membership• ITIL DVD Series available

– Special deal for Local Chapters– Special order form (find it on CHKR)

• Deadline, October 1

• “Performance Metrics” White paper– Written by Strategic Advisory Board

– Completed and out to members• Event Connect

Page 5: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

Membership

• Team Excellence Award Nominations– Submission due date:

• October 31, 2005

– Criteria found on HDI website

Page 6: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

Training/Certification

• HDI University– September 28-30

• Orlando, FL• Gaylord Palms

– December 12-14• San Diego, CA• Westin Horton Plaza

Page 7: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

Training/Certification

• Team Lead Class– Replaces HDSA class

• Showcased at HDI Annual Conference• March 19-22• Nashville, TN

NEW

Page 8: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

Training/Certification

• New online products– Exam Prep

• For HDA and HDM only• Can’t take Exam Prep unless you have

taken an HDI course

– Sarbannes Oxley• Online course only• 2 to 3 hour course

NEW

Page 9: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

Training/Certification

• Certification Testing:– Offered at all HDI Universities

• HDA and HDM only• Paper based testing• Proctored by HDI• Must be taking the certification class• Test included in the price of the class

– Testing offered at HDI Annual Conference• HDA and HDM only• Offered to everyone• Several testing times scheduled• Sign up on site

NEW

Page 10: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

Training/Certification

• HDI Training going Global– HDI Training is reaching in to International

markets – HDI Training courseware materials will soon

be available in other languages– HDI Certification tests will soon be available in

other languages

Page 11: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

Events

• IT Infrastructure Management Conference– October 2-5, 2005– Orlando, FL– Gaylord Palms Hotel

• HDI Annual Conference– March 19-22, 2006– Nashville, TN– Opryland Hotel

• All chapters will be receiving 50 “Save the Date” postcards to give out at meetings

– Should receive these by October 2, 2005

Page 12: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

Forums• Executive Forum

– September 22-23– Martha’s Vineyard

• Higher Education– November 8-11– Glenwood Springs, CO

• Hosted by Colorado Mountain College

• Healthcare – September 14-16– Baltimore, MD– Hyatt Regency

Page 13: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

Forums

• Support Center Leadership– October 3-5, 2005– Orlando, FL– Gaylord Palms

• Financial– Working on filling these dates and locations– Who does this include?

• Interested in joining a forum?– Contact Leslie Cook

[email protected]

Page 14: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

Customer Satisfaction Survey

• In development phase• Beta launch

– September 2005– Looking for beta testers– If you are interested contact:

• Dana Deason– [email protected] – 800-248-5667 x268

• Product Available– November 2005

Page 15: HDI Updates September 2005. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

Overall HDI

• Peggy Libbey promoted– President & Chief Operating Officer

• Executive Team:– Ron Muns, CEO– Peggy Libbey, COO– Fiona Henderson, Executive Director, Events– Rich Hand, Executive Director, Membership