HCSCC Charter alignment…

Quality Improvement Council (QIC) Health & Community Services Standards (6th Edition) HCSCC Charter

2.1 Assessing & planning (Working with clients & their community, working alongside clients)2.4 Confirming consumer rights (Availability of services, reduce obstacles preventing access)

1. ACCESS

1.1 Governance (Delegated responsibilities, business planning, performance)1.2 Management systems (Structure, reporting processes, decision making, service operations)1.3 Human resources (Recruitment, staff treatment, training & education, workforce planning)1.4 Physical resources (Staff & client safety, maintenance, audit processes)1.5 Financial management (Accounting, compliance, funding, sustainability)1.6 Knowledge management (Information collection, sharing, storage, security & maintenance)1.7 Risk assessment & management (Identification, analysis, evaluation & treatment)1.8 Legal & regulatory compliance (Compliance & audit)1.9 Safety & quality integration (Safety & quality outcomes, responsibilities, processes & performance)3.3 Incorporation & contribution to good practice (Best practice, continuous improvement)3.4 Community & professional capacity building (Enhancing skills & capacity of the community)

2. SAFETY

3. QUALITY

2.3 Ensuring cultural safety & appropriateness (Respecting culture & values, culturally safe services)2.4 Confirming consumer rights (Showing respect for clients and communities)

4. RESPECT

2.4 Confirming consumer rights (Advising clients about their rights & responsibilities) 5. INFORMATION

2.1 Assessing & planning (Working with community & clients, working alongside individuals)2.2 Focusing on positive outcomes (Opportunity to be informed, to contribute to decision making)2.5 Coordinating services & programs (Services working together for clients and communities)3.1 Service agreements & partnerships (Develop constructive relationships for benefit of clients & community)3.2 Collaboration & strategic positioning (Building relationships, advocacy & planning)

6. PARTICIPATION

2.4 Confirming consumer rights (Respecting the privacy & confidentiality of clients) 7. PRIVACY

3.1 Service agreements & partnerships (Seeking & obtaining client feedback) 8. COMMENT