www.hcltech.com

Client backgroundBeing one of the largest combination utilities companies, the client provides electrical and natural gas services to nearly 6.8 million Michigan residents in 68 Lower Peninsula counties.

Business objectivesThe client wanted HCL to set up a Testing Center of Excellence for functional, automation and regression testing. The center also addressed the client’s following key business objectives:

• Shorten delivery time frames

• Reduce the cost of delivery

• Improve the quality of service

• Gain full visibility of test and environment coverage and risks across the client’s organization

• Formulate end-to-end testing process

• Strengthen existing test practices

HCL solutionAfter conducting a comprehensive analysis of the application environment, HCL implemented IPs, frameworks and accelerators:

• HCL Asset™ Transition Methodology Risk-based testing framework using MoSCoW principle

With an engagement size of 40 FTE

HCL adopted the following testing approach for the client:

• Defined release-based support for testing

• Applied Core Flexi Fungible resourcing model

CASE STUDY

BusinessAssurance & Testing

HCL streamlines quality issues inbusiness applicationsfor a public utilities client

QEx Success tory

CASE STUDY

• Successfully completed transition using HCL Asset™ Transition Methodology

• Defined test methodology and prepared test strategies

• Conducted sessions with the client’s SMEs to finalize the testing scope

• Implemented risk-based testing approach

• Defined and guided strategy for regression testing

• Carried out end-to-end/regression testing in the following categories:

– Web based applications

– Lotus Notes application

– Desktop based applications

– SAP (ABAP, TAO)

• Established effective communication and coordination channels

Technology usedThe following technologies were used at the Testing Center of Excellence:

• SAP/ABAP

• Java

• Ev6.0

• C

• Oracle

• PL/SQL

• SharePoint

• Lotus Notes

• .NET

• VB

• BizTalk

• Cognos

• HP ALM 11.0

• HP QTP 10.0

• SAP TAO

Business BenefitsThe testing activities resulted in the following benefits to the client:

• Resulted in substantial savings of USD 150K

• Provided a flexible resource pool to support regression activities

• Successfully validated identified applications within a short timespan for User Acceptance Testing (UAT)

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• Reported minimal defects in UAT testing with improvised defect leakage

• Created Test Case Documentation for all applications in scope, for future execution

• Created Lean Test Plans for all applications with detailed information related to environments/access types/application features, which will act as the knowledge base/repository for future use by the client

• Updated execution results in Quality Centre and kept a record of the applications validated with pass/fail results as well as tracked the issues faced

• Standardized test processes and framework

• Established a common test repository