BFSI

The client is one of the largest nationalized banks in India with an

international presence in over 25 countries. They offer banking and

financial services to the business, corporate and retail customers

through a variety of delivery channels, and through its specialized

subsidiaries and affiliates in the areas of investment banking, credit

cards and asset management. They have a wide reach across the

country with over 3000 branches in urban, semi-urban and rural India.

Client Brief

HCL Infosystems Takes IT Enabled Banking to Rural India And Low-Income Groups

Client Requirements

The Bank, under the initiatives taken for

Financial Inclusion (FI), was looking for a

cost-effective technology solution to be

implemented in rural areas and amongst

low income groups. For this, they wanted to

partner with an IT vendor who could provide

a secured smartcard based solution that

could be easily integrated with the bank's

existing core banking systems and also had

provision to support cash deposits /

withdrawal, loan, funds transfer, mini

statements, balance enquiries and other

third party products such as insurance and

pension branch to the bank's network.

Solutions Offered

To approach this challenge and help the

client in the journey of 'Inclusive Growth'

and 'Financial Inclusion', HCL offered the

following state-of-the-art and technology-

driven solutions to the client -

Business Correspondents - HCL engaged

and managed business correspondents

(BC) deployed in the villages. HCL set up

a complete ecosystem for the BCs to

ensure that they were properly trained

and equipped to facilitate banking and

financial services to the local people

without the need for them to travel to a

distant branch. These BCs who acted on

behalf of the Bank also offered services

like loans, insurance, pension and other

third-party products to the smartcard

holders at their doorstep and as per the

card holders' convenience.

Handheld Terminals - HCL provided

each BC with supporting technology that

provided “financial services in a box” – a

Ÿ

Ÿ

small point-of-sale terminal that

included smart card read/write

capabi l i ty, biometric customer

authentication, a printer, and a speaker.

Ÿ Hardware and Software Maintenance

and Support - To ensure intero-

perability among the different systems,

HCL offered the following support and

services -

C u sto m i zat i o n , i n sta l l a t i o n ,

operation & maintenance of servers

DC and DR services

Network Administration Services-

This included proving network

connectivity and interface

Web-based online and offline

upload facility with multiple

connectivity options like Modem /

GPRS / CDMA

Provided SMS/GPRS Interface

Highly scalable database & platform

independent synchronizat ion

support between intermediate

server with DC server support for

POS transactions in online/off-line

mode

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Copyright @ HCL Infosystems Ltd. All Rights Reserved. Reproduction of this publication in any form without prior permission is

prohibited. The names of the actual companies and products mentioned herein may be the trademarks of their respective owners.

All content/information present here is the exclusive property of HCL Infosystems Ltd. The content/information contained here is

believed to be accurate ate the time of publishing. HCL shall not be liable for damage of any kind use of this information, which is

subject to change without notice.

Ÿ Highly parameterized POS based

transaction support for account /

transaction upload into main server

BC/POS operation management

Business & Societal Benefits

The HCL Infosystems technological

solutions played a key role in making

'Financial Inclusion' a reality for the Bank by

offering following benefits -

More than 841 villages covered in the

Financial Inclusion drive by the bank in

nearly 5 months

Ÿ

Ÿ

Ÿ

Ÿ

About 2 lakh new bank accounts

opened in less than five months

Operational cost of running the

branches was significantly reduced by

70% vis-a-vis brick-and-mortar model

Unlocking of growth potential for the

weaker sections and low-income

groups by enabling the bank to roll out

various government schemes

About HCL InfosystemsHCL Infosystems Ltd. with revenue (LTM) of US$ 2.0 billion (Rs 10,401 crores) is India's Premier Technology Company and offers

a wide spectrum of IT Services and Products ranging from Cloud to Learning Solutions. As a complete IT solutions provider the

company offers comprehensive offerings in Enterprise Application Services, IT Infrastructure Managed Services, System

Integration, Office Automation Products and Services, Distribution and Support Services. The company operates in both the

Consumer and the Enterprise space – offering the latest mobility products and operating in verticals like BFSI, Telecom, and

Healthcare respectively.

HCL Care, the support and service division of the company has one of the largest and most extensive service networks across

the country and provides end to end support services for various IT, Telecom and Consumer Electronics products.HCL

Infosystems has one of the largest distribution network of digital lifestyle global brands and an unparalleled robust service

network in the country including Tier 2 and 3 cities. Digilife Distribution and Marketing Services (DDMS), a 100% subsidiary of

HCL Infosystems focuses on multi brand distribution and offers value added distribution for its partners including strategic

consulting services, last mile connect and support in marketing and promotions. HCL Learning a division of the company

covers the entire spectrum of education and training requirements across schools, colleges, individuals and enterprises and

offers rich learning solutions across these segments. HCL Infosystems MEA (Middle East and Africa), a fully owned subsidiary

of HCL Infosystems is part of the emerging markets outreach of the company and focuses on expanding the business in the

Middle East and African geographies and provides comprehensive IT solutions to customers across verticals in the region. The

company also has robust operations in Singapore with its subsidiary HCL Insys Pte. Ltd. gaining traction in the region with its

Enterprise solutions including a strong offering in Infrastructure Managed Services

For more information please visit us at www.hclinfosystems.com

For more details, please contact us at transform@hcl.comwww.hclinfosystems.comor visit us at