hcco om metrics example
TRANSCRIPT
© Copyright 2010 Hewlett-Packard Development Company, L.P. 1
Maki
ng
thin
gs
happ
en Order Management M04SOTAT & POTAT:
Hyperscale and Cloud Customer Operations
© Copyright 2010 Hewlett-Packard Development Company, L.P. 2
1. POTAT
2. SOTAT
3. Buckets for SOTAT Avg.
4. Buckets for SOTAT Avg.
Agenda
The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will.
Vince Lombardi
© Copyright 2010 Hewlett-Packard Development Company, L.P. 3
– HP is continually trying to find ways to improve results through process efficiency and better business practices.
Context
© Copyright 2010 Hewlett-Packard Development Company, L.P. 7
– Order Volume / PO Detail etc.
Details
© Copyright 2010 Hewlett-Packard Development Company, L.P. 8
– Facebook account, PO’s X-Y-Z (Vol3) – Over 30 sent to review to Jon. Feedback mentions problem was XYZ and root case was fixed. Can happen again if XYZ and become cycle issue unless.
Conclusions:
© Copyright 2010 Hewlett-Packard Development Company, L.P. 12
– Order Volume / PO Detail etc.
Details