Same-Day Scheduling ServicesBy HB Software Solutions

Allows Anyone Seeking Transportation to ◦ Call MART on Regular Phone System◦ Send Text MSG Request◦ Send Request via M-ITS Portal

What Is Same-Day Scheduling?

Same Day Scheduling Tool Analyzes Across Routes to Accommodate Trip◦MART Fixed and

Paratransit ◦LRTA Fixed◦WRTA Fixed

If trips can Be serviced – Response Is sent to rider to Accept/Decline using SMS

What Is Same-Day Scheduling?

Extension of Text My Ride Scheduling System

Trip Requests Sent to:◦ SDSS ITMS Server via

phone using SMS or web portal

◦ Send Fixed Route information to the rider

◦ Send response back to the rider to accept/reject trip for Taxi and Paratransit

Same-Day Scheduling System

Riders Send Text to Predetermined Number with:◦Pick Up & Drop off

abbreviation◦Desired Time of Travel

Info. Will Be Sent to Same-Day Scheduling System

Riders will get response from the System

How to Use This New Service: SMS Text

System Alerts Rider If Trip Can Be Fulfilled: ◦ Same Day

Same-Day Itinerary Sent to Rider - Info. Includes:◦ Pick Up & Drop Off Address◦ Time◦ Service Provider◦ Cost & Approved Method of Payment

User Can Accept or Decline Trip

How to Use This New Service:SMS Text

The app allows Smartphone users ease of access to information

Will be available for iPhone & Android platforms

How to Use This New Service:HBSS Transit App

Choose a Route from the list

Scroll through our UI & pick stops/time

Sends txt message for availability

How to Use This New Service:HBSS Transit App

Response txt will be sent to rider

Can either be performed or not

Rider can choose to accept or decline

Rider can choose Nearest Stop option

How to Use This New Service:HBSS Transit App

Riders have options on mode of transportation desired◦Bus◦Van ◦Cab ◦Commuter Rail (pictured)

How to Use This New Service:HBSS Transit App

Access Via Internet from Phone/Mobile Device Web Portal to book ride between predefined stops using

public transit, MART paratransit or TAXI and SMS. Track Vehicles Online

How to Use This New Service:Web Based Portal & Vehicle Tracking

Target Audience ◦Veterans /Senior

Citizens◦ Students/Young Adults◦Parents/Shoppers◦Working Individuals

Who Will Benefit From New Service?

40% of Veterans Are 65 & Older

Live Mainly in Rural Areas

Vet’s Mental/Physical Injury Rates On Rise

Current Means of Transport:◦ Veterans Reimbursed for

Own travel◦ Transport Provided

By/Contracted from VA Centers

◦ Volunteer Organizations

Veterans

Need Traveling Assistance to:◦VA Med/Detox Centers ◦VA Community Based

Outpatient Clinics ◦Veterans Centers ◦VBA Regional Offices ◦Acquire Daily Amenities◦ Job Interviews◦Veteran Gatherings

Veterans

Same-Day Scheduling Allows:◦Veterans/VSO/Family

Members to Schedule Rides

◦Larger Area of Travel ◦ Increase Sense of

Autonomy ◦Volunteers/VSO/Case

Workers to Be Freed Up

Veterans

Plan Trips in Advance Spur of the Moment

Outings Possible with New Service

More Mobility & Freedom of Travel

Service Provides Sense of Independence

Senior Citizens

Unpredictable Schedules

Going To and From Campus

Class Schedule Often Change

Hold on campus or off campus Jobs & cant Be late

Students & Young Adults

Plan Shopping Around Bus Schedules

Missed Bus = Huge Delay in Day

Has Children to Care For◦Take to School◦Doctor Appointment ◦Daycare◦Errands w/Parents

Parents & Shoppers

Late For Work: Not an Option

Can Make Bus Transfers Due to Scheduling Changes of Routes

Decreases in Absenteeism Translates to Higher Productivity in Workplace

Working Individuals

Process◦Visual Aids◦Upgrade Intermodal

Station◦Website Update◦Communication

Management

Implementing Same-Day Scheduling

Create New Visual Materials◦Pamphlets◦Posters◦Cards

Create Newsletter Informing Riders of New Services & Changes

Visual Aids

Make Schedules Visible to Riders◦Place

Schedules/Pamphlets/Posters/Cards On Intermodal Station Buses Paratransit Commuter Rails Shelters

Intermodal Upgrade

Design New Layout Add to Existing Website Upload New Content◦ Routes◦ Stops◦ Schedules◦ How-To Use New Service◦ Stop Codes

Maintenance & Upkeep

Mobile Website

Educate Intermodal Staff on New System◦Call Center◦Fixed Route Drivers◦Paratransit Drivers◦Taxi Service◦Ticket Booth Service

Communications Management

Create / Update MART Facebook◦New Service◦Changes◦Projects & Events

Establish Twitter Account for:◦Ease of Update Scheduling

Changes & Delays◦ Instant Feedback from

Riders

Outlets to Inform Riders for New Service

Transit Authorities That Implements Such Service◦ Chicago Transit Authority ◦ Metropolitan Transit

Authority ◦ Hillsborough Area Regional

Transit Effects on Ridership◦ Satisfaction Increase◦ Able to Plan More Efficiently◦ Ridership Increased Due to

Up-To-Date Information

Transit Authorities Implementing This Service

Become More Visible in the Community

Collaborate With◦ Schools (Local &

College)◦Fire & Police

Departments◦City Hall Council &

Functions

Community Outreach

Target Riders with New Service◦ Increase Ridership◦ Gain New Riders◦ Increase Satisfaction Amongst Rider

Have Larger Presence in Community◦ Communicate Benefits of Using New Service

Create Image Online Through Social Media◦New Feedback System◦ Instant, Quick and Easy to Use◦ Better Quality of Service for Riders

Benefits of Using Same-Day Scheduling Services